1、BEC商务英语（初级）阅读模拟试卷 41及答案与解析 一、 PART ONE 1 Number of suggestions submitted by each sales representative. Who made the least suggestions? （ A） Wang （ B） Li （ C） Zhang 2 If you do not wish to be sent product information leaflets, please tick this box _ . （ A） Leave the box empty if you dont mind receivi
2、ng information. （ B） Fill in the box if you need more information. （ C） Tick the box if you are happy with our products. 3 We are carrying out market research in the north and the midlands from 22nd to 26th. _ . （ A） We have done the research in the north and the midlands. （ B） We havent done the re
3、search in the north and the midlands yet. （ C） We have decided not to do research in the north and the midlands 4 Sales were not good because distribution problems led to a slight drop in profits. The company had problems with _ . （ A） producing enough goods. （ B） delivering enough goods. （ C） selli
4、ng enough goods. 5 Mr Davis requests the pleasure of the company of Mr Zhang at a cocktail party at 8:00 p.m. Wednesday, April 25,2000 at 368 Peace Avenue Regrets only Tel. 1000832 _ . （ A） The company where Mr Zhang works is invited to a cocktail party. （ B） If you cannot come to the cocktail party
5、, please reply. （ C） Both Mr Davis and Mr Zhang are invited. 二、 PART TWO 5 Look at the list below. It shows pages from a companys website on the Internet. For questions 6-10, decide which stand (A-H) is the most suitable for each person below to select. For each question, mark one letter (A-H) on yo
6、ur Answer Sheet. Do not use any letter more than once. Sky Systems Ltd Website Directory A Company History B Company Organisation C Annual Report D Company Goals E Product Information F Retail Outlets G Customer Complaints H Latest News 6 Adam Smith is not satisfied with some goods he bought. 7 Rach
7、el Cains wants to find out when the company started trading. 8 Hazel Thomas needs to know the name of the Personnel Officer. 9 Dominic Noble has to find out how the company performed last year. 10 Benjamin Tidswell wants the address of his nearest Sky Systems dealer. 三、 PART THREE 10 Questions 11-15
8、 Look at the charts below. They show the income from sales and the income from advertisements in eight different newspapers over a three-month period in 2008. Which chart does each sentence (11-15) describe? For each sentence, mark one letter (A-H). Do not use any letter more than once. 11 While inc
9、ome from advertisements rose steadily throughout the period, income from sales increased in June but then fell to below the May level. 12 Income from advertisements fell slightly in June and by a larger amount in July, whereas income from sales remained steady in the final month. 13 Although income
10、from sales overtook income from advertisements in June, it then dropped back again at the end of the period. 14 Income from sales reached a low point in June while income from advertisements levelled off at the end of the period. 15 Income from advertisements reached a peak in July and income from s
11、ales was at its lowest point in June. 四、 PART FOUR 15 Read the advertisement below for ovens made by Bosch Are sentences 16-22 on the opposite pageRightorWrong? If there is not enough information to answerRightorWrong, chooseDoesnt Say For each sentence 16-22， mark one letter(A， B or C)on your Answe
12、r Sheet Capacity， Safety and Efficiency Bosch built-in ovens offer the greatest capacity on the market as well as new safety and efficiency features Built to the toughest quality standards， these ovens stand up to the most rigorous use， thanks to Boschs use of highly durable parts， quality-auditing
13、of all parts vendors and 100%quality testing before shipping Boasting the largest capacity* in the U S Bosch ovens can cook an entire meal at once Plus， an extra-largeviewing window allows you to monitor the progress ofmeals easily Whatever life throws at them， Bosch built-in evens can handle it wit
14、h ease Safety is important to you So Bosch ovens offer a recessed top heating element and a concealed bake element It helps prevent accidental burning when removingdishes 16 Bosch built-in ovens hold the most compared with any other ovens available （ A） Right （ B） Wrong （ C） Doesnt say 17 Bosch buil
15、t-in ovens have a life-span of at least 10 years （ A） Right （ B） Wrong （ C） Doesnt say 18 All the parts of Bosch built-in ovens are made by Bosch （ A） Right （ B） Wrong （ C） Doesnt say 19 Every Bosch built-in oven will be tested in the factory （ A） Right （ B） Wrong （ C） Doesnt say 20 You can remove t
16、he dishes through the large viewing window （ A） Right （ B） Wrong （ C） Doesnt say 21 The temperature inside Bosch built-in ovens is lower than other ovens （ A） Right （ B） Wrong （ C） Doesnt say 22 People will not be burned by Bosch built-in ovens when using them （ A） Right （ B） Wrong （ C） Doesnt say 五
17、、 PART FIVE 22 Read the article below about customer services For each question 23-28 on the opposite page choose the correct answer Mark one letter(A， B， or C)on your Answer Sheet Providing Superior Customer Service You can use customer service as a powerful way to set yourself apart from your comp
18、etition Its one of the strengths a small business has， and by emphasizing customer service， you can compete with larger companies who may offer more variety， lower prices， and other perks you cant afford Here are four maxims to help make sure you leverage your small business status to provide the be
19、st customer service possible If a customer has a problem apologize and fix the problem Make sure to let customers let off their grievances， even if you are tempted to interrupt and over a refund creates ill will Keep in mind that a complaint about your company is an opportunity to turn the situation
20、 around and create a loyal customer Obviously， some customer requests are too outrageous to comply with If thats the case do your best to offer a moderate， appealing alternative Ask your customers to rate your service on a regular basis This can be done via a short questionnaire included with every
21、product sold or mailed to key clients Keep the questionnaire short so that it is not a burden for customers to complete Always let customers know the purpose of the survey is to serve them better If they fill out thesurvey and have no problems， it is a reminder of what good service you offer If issu
22、es do arise， they can be addressed You must be flexible when it comes to your customers and clients This means doing a project for a client in a pinch， having an early morning meeting even if you like to sleep in， and meeting on Saturday even if you usually reserve your weekends for yourself Flexibi
23、lity can also mean getting information for your client， even though it may not be in your area of expertise Say， for example， youre catering a wedding and your client needs information on Irish wedding customs Its just as easy to make a call to your local library and fax the information to your clie
24、nt as it is to sayI dont know anything about that And making that extra effort will ultimately pay off with a very satisfied customer Make your customers believe they are important to you by always appearing to go the extra mile Build a little cushion into a deadline and deliver early 23 The author
25、believes that small businesses （ A） can provide better customer service （ B） are able to offer Iower prices （ C） have higher business status 24 What attitude does the author think a small business should take to customersproblems? （ A） Customerscomplaints should be corrected if they are not reasonab
26、le （ B） An explanain should be made to the customer about what has caused the problem （ C） A small business should do whatever it could to solve the problem 25 The questionnaire on your service should be issued to your customers （ A） whenever you think is necessary （ B） periodically （ C） as frequent
27、ly as possible 26 To offer a good customer service you have to （ A） sleep less （ B） work on weekends （ C） change your schedule sometimes 27 If your customer need some extra service you should （ A） politely say no to them （ B） offer as much help as you could （ C） fax the related information to them 2
28、8 The author thinks （ A） offering some extra service may help you win the customers loyalty （ B） the customer tends to pay for your extra service （ C） it will COSt you a lot to provide extra service 六、 PART SIX 28 Questions 29-40 Read the article below about team-building. Choose the correct word to
29、 fill each gap from A, B or C. For each question (29-40), mark one letter (A, B or C). TEAM-BUILDING THROUGH ACTIVITIES Nowadays, company bosses are increasingly trying to find unusual team-building events as part of their training programme. An activity park, (29) Fast-track has just opened to offe
30、r (30) events to attract the corporate entertainment (31) the market, (32) is growing all the time. The park is situated just a few kilometres outside the city centre (33) it provides events that (34) entertain as well as train. Clients can try outdoor attractions such as sailing or climbing, (35) a
31、vailability clearly depends entirely (36) the weather. Activities of (37) kind are perfect team-building exercises. Im (38) been to an activity park before, explained James Black, a company manager. Before we came, I didnt think we (39) enjoy ourselves so much and I didnt expect the huge difference
32、that Fast-tracks programme has (40) to my team. Now we work better together than we did before. （ A） calling （ B） calls （ C） called （ A） such （ B） like （ C） so （ A） at （ B） for （ C） in （ A） who （ B） which （ C） what （ A） and （ B） but （ C） or （ A） ought （ B） will （ C） shall （ A） because （ B） although
33、（ C） since （ A） on （ B） of （ C） with （ A） a （ B） these （ C） this （ A） still （ B） ever （ C） never （ A） must （ B） would （ C） might （ A） made （ B） had （ C） done 七、 PART SEVEN 40 Memo To: Mr. Li Message: I saw this ad during my trip to Hong Kong. These thermometres are suitable for our greenhouse Please
34、 fill in the Order Form and send it to the seller. We need 20 outdoor thermometres and 50 indoor thermometres. Well pay by international money order. Advertisement * Outdoor thermometre MOdeI:WG-9X Price: USS 25 each * Indoor thermometre ModeI:GA-4E Price: USS 23 each Add: KBF Thermometre Company, 9
35、, Green Road, Hong Kong Tel: 67889636 Fax:67889637 Order Form Item Model Qty Unit price Total Outdoor thermometre WG-9X (41). US$28 (42). (43). GA-4E (44). US$27 US$1350 Payment: (45). BEC商务英语（初级）阅读模拟试卷 41答案与解析 一、 PART ONE 1 【正确答案】 C 【试题解析】 题中柱形图很直观的告诉我们 Zhang提供的意见最少。故选 C。 2 【正确答案】 A 【试题解析】 该题题干意为：如
36、不希望收到产品信息宣传册，在方框里打对勾。B 选项与题干所表达的意思正好相反。 C选项与题 干意思并不相干，为干扰项。故选 A。 3 【正确答案】 B 【试题解析】 题干意为：我们将在 22号到 26号在北部和中部进行市场调研。现在进行时有时可以表示最近将来的意思，这是理解该题的关键。故选 B。 4 【正确答案】 B 【试题解析】 题干意为：销售状况不好，因为产品分布问题使利润微有下滑。因此可以判断，公司的问题主要出在分配环节。故选 B。 5 【正确答案】 B 【试题解析】 从题干得知，大卫先生邀请张先生参加一个鸡尾酒会，应邀的只有张先生一人，故排除 A和 C选项。而 B选项与告示结 尾处相吻
37、合。故选 B。 二、 PART TWO 6 【正确答案】 G 【试题解析】 本题意为： Adam Smith 对他买的一些商品不满意。 G项中customer colnplaints 意为客户投诉。对商品不满意应去找客户投诉。故选 G。 7 【正确答案】 A 【试题解析】 本题意为 Rachel Cains 想知道从什么时候起公司开始交易。此题的重点是要注意时态， started 为过去式，所以相应的为 history。故选 A。 8 【正确答案】 B 【试题解析】 本题意为 Hazel Tlaomas 需要知道人事部主任的名字。人事部属于公司的一个部门，相对应的是 organization。
38、故选 B。 9 【正确答案】 C 【试题解析】 本题意为 Dominic Noble希望得知公司去年的业绩，此题的重点在于理解 annual 意为 “每年的 ”，由题中的 last year可以定位。故选 C。 10 【正确答案】 F 【试题解析】 Benjamin Tidswell想知道离他最近的天空系统的经销商的地址。这里有两处需要注意， dealer意为 “经销商 ”的意思， retail outlet为 “零售 店 ”。故选 F。 三、 PART THREE 11 【正确答案】 D 【试题解析】 本题意为 “随着这一阶段广告收入的稳步增加，销售收入在 6月份有所增加但在 7月份却降至
39、5月份水平之下 ”。故选 D。 12 【正确答案】 F 【试题解析】 本题意为 “6月份广告收入有所下降， 7月份进一步大幅下降，而 7月份的销售收入大体与之前持平。故选 F。 13 【正确答案】 B 【试题解析】 本题意为 “虽然 6月份销售收入高于广告收入，但在 7月份却又回落到 5月份时的水平。故选 B。 14 【正确答案】 E 【试题解析】 本题意为 “销售收入在 6月份创新低， 7月底广告收入基本与五月份的持平 ”。故选 E。 15 【正确答案】 A 【试题解析】 本题意为 “广告收入在 7月份创新高，而销售收入却在 6月份达到最低水平 ”。故选 A。 四、 PART FOUR 16
40、 【正确答案】 A 【试题解析】 从第一段第一句话中 “Bosch built-in ovens offer the greatest capacity on the market”可知 Bosch内置式烤箱的容积是市场上所有烤箱中最大的，所以 A项正确。 17 【正确答案】 C 【试题解析】 文中没有任何与使用寿命相关的信息，所以 C项正确。 18 【正确答案】 B 【试题解析】 从第二段第二行中 “thanks to Boschs use of highly durable parts，quality-auditing of all parts vendors and 100% quali
41、ty testing before shipping”( 由于 Bosch使用了非常耐用的配件，对供应商提供的所有配件都要进行质量检验，所有的产品 在运输前也都要接受质量检验 )可知并不是所有零件都是 Bosch自己生产的。文中的 quaity-auditing指的是质量检验。因此 B项正确。 19 【正确答案】 A 【试题解析】 从第二段中的 “100% quality testing before shipping” 可知所有产品在运走之前都要进行质量检验。因此 A项正确。 20 【正确答案】 B 【试题解析】 从第三段第二句 “Plus， an extra-large viewing w
42、indow allows you to monitor the progress of meals easily ”可知烤箱上的大观察窗是用来观察烤箱中的烹调情况的，而不是用来取放物品的。因此 B 项正确。 21 【正确答案】 C 【试题解析】 文中未提及相关信息。因此 C项正确。 22 【正确答案】 A 【试题解析】 文章的最后一段对 Bosch内置式烤箱的安全性作了介绍，它加热设备是内嵌式的 “a recessed top heating element”，烘烤设备是隐藏的 “a concealed bake element”，这样可以防止从烤箱中取 食物被烫到 “It helps pre
43、vent accidental burning when removing dishes ”因此 A项正确。 五、 PART FIVE 23 【正确答案】 A 【试题解析】 通过阅读上下文，可以判断出第一段第二句的主语 “It”指代的是第一句中的 “customer service”，所以文中的 “you”则是指 “small business”。由此可知 “customer service”是小公司的优势 (strength)。另外，此题也可用排除法解答。从第二句中的 “l arger。 companies who may offer more variety， lower-prices，
44、” 可知 “lower prices”是比较大的公司的优势；从第三句中的 “make sure you l 24 【正确答案】 C 【试题解析】 可以用排除法做本题。通过第二段第三句开头的关联词 “then”可知，上句的内容描述的是应该先做的事情，即应该先让顾客把抱怨、牢骚都发出来 “let off their glevanees”，不要打断他们，也不要更正他们可能会有的一些错误说法，然后再给 他们退货，或者更换个新的，或者用其他任何做法来解决问题。因此， A、 B两项被排除了， C为正确选项。 25 【正确答案】 B 【试题解析】 第三段第二句的主语 “This”指示的是前句中的 “ask
45、your customes to rate your service”。把一、二两句结合起来看就应该是把调查问卷定期地发放给顾客。因此 B 项正确。这里 “periodically”替换了原文中的短语 “on a regular I)asis”，意思一样。 26 【正确答案】 C 【试题解析】 从倒数第三段 的第二句话可以看出 A、 B两项所述内容只是作者在举例说明 “You must be flexible”，但并不是说为了给顾客提供优良的服务就必须少睡觉或在周末工作。所以 C为正确选项。这道题在于测试考生是否知道 being flexible的具体含义。 27 【正确答案】 B 【试题解析
46、】 本题可以用排除法。倒数第二段的倒数第二句告诉我们给当地图书馆打个电话 (询问一下 )，然后把相关信息传真给客户和直接对客户说 “对此我一无所知 ”一样容易。既然如此，我们为什么不做前者呢 ?而且这样做得到的回报是 “a very satisfied customer”，因此 A项可以排除了。 C项提到的做法只是就这个例子而言的，而 B 项的叙述是全面的，所以选 B。 28 【正确答案】 A 【试题解析】 根据倒数第二段最后一句可知， “你 ”所提供的额外服务能赢得一位非常满意的顾客。因此 A项与原文相符；文中没有提及 B 项； C项表述的内容与倒数第二段的倒数第二句话 “Its just
47、as easy to make a callto your local library and fax the information to your client as it is to sayI dont know anything about that ”的意思相反。所以 A为正确选项。 六、 PART SIX 29 【正确答案】 C 【试题解析】 此处需要一个过去分词来与 Fast-track 构成 “an activity park”的定语。 “called” 是固定用法，表示 “叫做 ” 。故选 C。 30 【正确答案】 A 【试题解析】 “such”用在这里表示 “这样的 ” 。
48、 31 【正确答案】 A 【试题解析】 at the market固定搭配，意思是 “在市场上 ”。故选 A。 32 【正确答案】 B 【试题解析】 该题考查定语从句中关系代词的运用， “which”用在先行词为物的情况， “who”用在先行词为人的情况， “what”则根本不属于定语从句关系代词。故选 B。 33 【正确答案】 A 【试题解析】 原文两个从句为并列关系，因此该题选 A；而 “but”表示转折，“or”表示或者，均与题意不符。故选 A。 34 【正确答案】 B 【试题解析】 “ought”意为 “应该 ”； “shall”一般用于第一 人称。故选 B。 35 【正确答案】 B
49、【试题解析】 此处前后表示让步关系。故选 B。 36 【正确答案】 A 【试题解析】 “depend on”是固定搭配，表示 “依赖 ” 。故选 A。 37 【正确答案】 C 【试题解析】 此处需要一个词来修饰 “kind”，因为 “kind”为单数，故可排除 B。而 A项用在这里语意不通， this表示 “这种 ” 。故选 C。 38 【正确答案】 C 【试题解析】 这里要表达的意思是 “我从未参加过这样的活动 ”，因此才会在参加过后因为效果不错感到 有点惊讶。故选 C。 39 【正确答案】 B 【试题解析】 该题考查虚拟语气的用法，应选 “would”； A项表示 “必须 ”， C项表示 “
