1、BEC商务英语（高级）口语模拟试卷 70及答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 Task Sheet
2、for Candidate A Task Sheet 1 A: Staff training: how to maintain the staffs interest in the companys training program B: Customer relations: how to set up an effective customer services system C: Advertising: how to advertise a new product effectively Task Sheet for Candidate B Task Sheet 2 A: Recrui
3、tment: how to ensure that job advertisements attract appropriate applicants B: Staff management: the importance of assessing staff performance effectively C: Technology: the importance of adopting new technology 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussio
4、n topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 Stiles Reduction Your company is an international company which produces ele
5、ctronic products. Your companys sales have reduced recently and this situation has lasted for a period of time. You have been asked to submit your ideas on how to increase your companys sales. Discuss, and decide together: What problems does the company have which led to such sales reduction? What c
6、an be done to increase the sales? BEC商务英语（高级）口语模拟试卷 70答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to
7、prepare your ideas. 1 【正确答案】 Interviewer: Now, I will give each of you three topics. You will have to choose one from them, prepare for it in one minute and talk about it for one minute. OK? Here are your topics. You can make notes if you wish. (One minute later) All right. Sun Hao, which topic have
8、 you chosen? Sun Hao: Ive chosen A. Staff training. Interviewer: OK. You have one minute to talk. Wang Fei and I will listen to you. Wang Fei, after Sun Haos talk, you have to ask him a question. Now, Sun Hao, you may start. Ill stop you at the end of one minute. Sun Hao: Staff training is very impo
9、rtant to a company, because it can help improve the staffs performance and thus help the company develop in a healthy direction. During staff training, its important to maintain the participants interest in the training program. I think therere at least two ways to achieve this. First, the training
10、program must be fun, useful and practical on the one hand, and challenging and demanding on the other. Second, the staffs performance during the training should be related to their future promotion. In this way, the participants not only would enjoy the training and improve themselves through the tr
11、aining, but also would take it very seriously as something that might affect their future career. Interviewer: Thank you. Now, Wang Fei, what is the question youd like to ask Sun Hao? Wang Fei: Sun Hao, do you think there might be the risk of staff turnover after the training? Sun Hao: Well, yeah. T
12、heres always that possibility. Its unavoidable. But I dont think a company should stop training its staff altogether only because some of them might go and look for a better job after the training. Interviewer: OK. Now, Wang Fei, its your turn. Which topic have you chosen, please? Wang Fei: Ive chos
13、en C. Technology. Interviewer: OK. You have one minute to talk. Sun Hao and I will listen to you. Sun Hao, after Wang Feis talk, you have to ask her a question. Now, Wang Fei. you may start. Ill stop you at the end of one minute. Wang Fei; Well, obviously, technology is very important to the develop
14、ment of a company. To begin with, adopting the latest technology can help a company maintain the edge over its competitors because new technology can help improve the quality of a companys service or products. Secondly, new technology can help increase a companys efficiency of operation or productio
15、n, which will then result in higher yields and profits. Its hard to imagine how a company could survive in such a high-tech society without adopting new technology. Interviewer: Thank you. Now, Sun Hao, what is the question youd like to ask Wang Fei? Sun Hao: Do you think investing in new technology
16、 will increase the burden on the companys budget? Wang Fei: Yes, to some extent, it will. But in the long run, a company will benefit more from technological innovations. Interviewer: Thank you. 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have
17、 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 【正确答案】 Interviewer: Well, Song Li and Hou Liang, the last part of this speaking test is a dis
18、cussion task. Your discussion topic is on this task card. You have about 30 seconds to read it carefully. After you have read the task, you will have a discussion on the given topic. Your discussion time is around three minutes. OK? Now read your task card. (30 seconds later) Well, can you start you
19、r discussion now? Im going to listen to you and then ask you to stop at the end of three minutes. Hou Liang: Well, I think several problems might lead to our companys sales reduction. The electronic market becomes more mature and the competition is more drastic. Japanese manufactures, and the U.S. a
20、nd the German companies are really competitive which hurt our industries. Many electronic companies sales begin to reduce. Such environmental impact may be one reason for our sales reduction. Song Li: En, I agree with you. Since our company is internationalized and the global environment of business
21、 is very important, it affects all the aspects of our company. The number one global environmental change is the growth of international competition and the opening of free trade among nations. Hou Liang: Yes, in such a serious competition, keeping the sales increasing is not a very easy thing. I th
22、ink high-quality goods are very important. Japanese manufacturers like Honda and Sony won much of the market for automobiles, videocassette recorders, TV sets, and other products by offering global consumers better-quality products than many other countries. Song Li: Better quality is, no doubt, a c
23、rucial problem for our sales. Meanwhile, I think another important problem we have is customer service. We dont have a very complete customer services system. We dont keep in touch with our customers in time and ask for their feedbacks. So we dont know whether our products are suitable and good for
24、them. Hou Liang: Thats quite right. Since the first aspect of the definition of quality is meeting the requirements of our customers, both inside and outside the organization. If we dont have a very complete customer services system and dont keep in touch with our customers, we really dont know whet
25、her our products meet their requirements or not. Song Li: Right, so after finding those main problems, we should begin to think over what we should do next. I think we can analyze some advanced quality methods and skills which are adopted by many competitive companies. Since global consumers will fa
26、st become accustomed to such high quality products. Hou Liang: Good idea. And we should complete our customer services system. We can learn details about their preferences and construct their own files. Song Li: Right, its like a database. But we should make it easily accessed and easily manipulated
27、 by the staff. Interviewer: Have you had any experience of such a good customer services system? Hou Liang: Yes. I experienced such a good services system in a small company rather than a big one. That company gave me a questionnaire to do when I first bought their products. They always send me some
28、 introductions to their new products according to my preferences and after I bought, they always phoned me to ask for feedback. Song Li: Me, too. I got very good services from a middle sized company and they always ask for the degree of my satisfaction and compensate for any defects in time. Intervi
29、ewer: How important are such experiences to you? Song Li: Actually, it makes me like to buy their products very much. As long as they have the products I need, I always buy from that company. Hou Liang: I like to buy things from that company. Sometimes, when I need something, I phoned that company directly. Interviewer: Thank you, Song Li and Hou Liang. That is the end of the speaking test.
