1、BEC商务英语（高级）听力模拟试卷 112及答案与解析 一、 PART ONE 0 You will hear the head of recruitment at Buyright Supermarkets plc talking to a group of job applicants who are attending the companys assessment centre. As you listen, for questions 1-12, complete the notes using up to three words or a number. After you hav
2、e listened once, replay the recording. Buyright Supermarkets Assessment Centre Briefing notes 【 L1】 Buyright have invited_.people to attend the assessment centre. 【 L2】 The discussion groups will have to solve a problem connected with_ 【 L3】 In the team challenges, everyone will have a chance to_ 【
3、L4】 The interviews will concentrate on the participants_ 【 L5】 The participants should already have prepared their_ 【 L6】 In one of the simulations, participants will deal with a staff member who has been accused of_ 【 L7】 The four groups have each been given_.of different colours. 【 L8】 After this
4、talk, the participants will be given the timetable of_ 【 L9】 Before dinner there will be a_.in the West Room. 【 L10】 The participants will be able to put questions to a panel of_.managers. 【 L11】 Ten people will be selected for the_ 【 L12】 Participants will find an expenses claim form in their_ 1 【
5、L1】 2 【 L2】 3 【 L3】 4 【 L4】 5 【 L5】 6 【 L6】 7 【 L7】 8 【 L8】 9 【 L9】 10 【 L10】 11 【 L11】 12 【 L12】 二、 PART TWO 12 You will hear five people talking about workshops they have recently attended. For each extract, there are two tasks. For Task One, choose the reason the speaker gives for attending the w
6、orkshop from the list A-H. For Task Two, choose the outcome of attending the workshop from the list A-H. After you have listened once, replay the recording. Task One - Reason for choosing to attend For questions 13-17, match the extracts with the reason for attending the workshop, listed A-H. For ea
7、ch extract, choose the reason for attending the workshop that each person mentions. Write one letter (A-H) next to the number of the extract. A to learn how to achieve innovation B to widen network of contacts C to deepen understanding of theory D to increase effectiveness in research E to manage in
8、formation more effectively F to explore issues in managing recruitment G to consider methods of performance appraisal H to examine evidence of changing trends 13 Speaker 1_ 14 Speaker 2_ 15 Speaker3_ 16 Speaker4_ 17 Speaker 5_ 17 Task Two - Outcome of attending For questions 18-22, match the extract
9、s with the outcome of attending the workshop, listed A-H. For each extract, choose the outcome of attending the workshop that each person mentions. Write one letter (A-H) next to the number of the extract. A A report was produced for senior staff. B Job specifications were revised. C A project team
10、was established. D Information was made available to all staff. E Achievement targets were introduced. F Outside advice was sought. G A new position was created. H An external survey was commissioned. 18 Speaker 1_ 19 Speaker 2_ 20 Speaker3_ 21 Speaker4_ 22 Speaker 5_ 三、 PART THREE 22 You will hear
11、a meeting involving members of a quality improvement group in a manufacturing company. The department head, Sandra, is talking to a female colleague, Fiona, and a male colleague, Jamie. For each question (23-30), mark one letter (A, B or C) for the correct answer. After you have listened once, repla
12、y the recording. 23 The groups agreed solution to the telephone problem is designed to stop （ A） callers complaining about being kept waiting. （ B） staff refusing to answer other peoples phones. （ C） calls coming through to someone who cannot help. 24 Concerning telephone answering times, the group
13、agrees to （ A） carry out research into the current situation. （ B） provide staff training in telephone skills. （ C） set measurable standards for answering. 25 The man suggests using the internet to （ A） advertise the companys products. （ B） find out about the competition. （ C） search for potential c
14、ustomers. 26 What does the group agree to recommend as a way of increasing sales? （ A） Marketing should emphasise the high standard of goods. （ B） Efforts should be made to increase the number of products. （ C） Pricing should be used as an incentive to existing customers. 27 Concerning staffing leve
15、ls, the group agrees to recommend that （ A） certain staff should be redeployed. （ B） staff who leave should be replaced. （ C） additional staff should be recruited. 28 What problem concerning shifts is the group going to consider in their next meeting? （ A） poor relations between certain workers and
16、supervisors （ B） negative reactions to changes in working hours （ C） variation in the quality of work on different shifts 29 According to the man, what aspect of communication needs to be improved? （ A） the transmission of information between departments （ B） the ways in which feedback is obtained f
17、rom customers （ C） the extent to which senior managers consult other staff 30 What decision does the group take regarding communication? （ A） They will propose that the company should appoint a communications officer. （ B） They will make a number of suggestions to the relevant departmental managers.
18、 （ C） They will suggest that an existing senior manager is given extra responsibility. BEC商务 英语（高级）听力模拟试卷 112答案与解析 一、 PART ONE 0 【听力原文】 Part One. Questions 1 to 12. You will hear the head of recruitment at Buyright Supermarkets plc talking to a group of job applicants who are attending the companys
19、assessment centre. Here they will be assessed for places on Buyrights training programme. As you listen, for questions 1 to 12, complete the notes, using up to three words or a number. After you have listened once, replay the recording. You now have 45 seconds to read through the notes. pause Now li
20、sten, and complete the notes. pause Good morning, and welcome to the Buyright Supermarkets assessment centre. My name is Jackie Shellens, and Im the head of recruitment. Ill be looking after you for these two days. As you know, weve invited you here to choose ten of you for places on our management
21、training programme. Of the original seventy applicants, weve shortlisted you twenty-four to go through this assessment process, which Ill outline now. Youll be taking part in six main activities this evening and tomorrow: a team discussion, team challenge, psychometric tests, individual interview, p
22、resentation and simulations. Youll be given more detailed information about each before you do it, but Ill just outline them briefly. First, the two team activities: for the discussion youll be given a problem involving planning, and youll have to find a solution in a group of six. In the same group
23、, you will have team challenges and youll take turns to lead the group. These will take place outside, and will include crossing a snake pit without getting bitten - dont worry, they arent real snakes! - and rounding up a flock of sheep, where youll be playing the roles of the sheep, sheepdogs and s
24、hepherd. The psychometric tests are written tests and they will take you a couple of hours. Youll be interviewed individually by two people, and theyll focus on your personal qualities, using the psychometric tests as a starting point. The same two people, and the rest of your group of six, will be
25、the audience for the presentations weve asked you to prepare. For the simulations, youll be in threes. Youll be given a typical situation in a supermarket - like dealing with a worker suspected of stealing. Two of you will act this out while the third observes, and then youll discuss what happened a
26、nd what should be done. Dont worry, it isnt as difficult as it sounds, and we certainly dont expect you to be perfect managers yet! Youve probably noticed that youve been given red, yellow, blue or green name badges, and theyre the four groups weve put you into. When Ive finished talking to you, the
27、 four groups will go off to different rooms, where youll be given the timetable of group activities and do some icebreaking exercises to get to know each other. At six thirty, therell be a reception in the West Room, followed by dinner. After that, well be having a question-and-answer session with a
28、 panel of branch managers, so youll be able to find out what its like working for Buyright. Tomorrow will start with breakfast at eight, and the activities will go on until five thirty. We hope to make our final selection of ten people for the management training programme very soon, and well write
29、to you all within a week. Oh, if you havent claimed your travel expenses yet, dont forget to fill in your expenses claim form -there should be one in your information pack - and give it to me before you leave. Now well get each group off to the right room, and make a start. . . 1 【正确答案】 24 2 【正确答案】
30、PLANNING 3 【正确答案】 LEAD (THE GROUP) 4 【正确答案】 (PERSONAL) QUALITIES 5 【正确答案】 PRESENTATION(S) 6 【正确答案】 STEALING 7 【正确答案】 (NAME) BADGES 8 【正确答案】 (GROUP) ACTIVITIES 9 【正确答案】 RECEPTION 10 【正确答案】 BRANCH 11 【正确答案】 MANAGEMENT TRAINING PROGRAMME 12 【正确答案】 INFORMATION PACK(S) 二、 PART TWO 12 【听力原文】 Part Two. Que
31、stions 13 to 22. You will hear five different people talking about workshops they have recently attended. For each extract, there are two tasks. Look at Task One. For each question, 13 to 17, choose the reason the speaker gives for attending the workshop, from the list A-H. Now look at Task Two. For
32、 each question, 18-22, choose the outcome of attending the workshop, from the list A-H. After you have listened once, replay the recording. You now have 30 seconds to read the two lists. pause Now listen, and do the two tasks. pause Speaker One Man: Theres a danger in business of not seeing the wood
33、 for the trees, and Id been feeling for some time that we were trudging forward with no real sense of why we were doing what we were doing. So before we considered developing new products or services for customers, I wanted to find out more about the reasoning behind development - the ideas and thin
34、king -of systems. Thats what this workshop offered. Obviously, Im not in R and D myself, but I wanted to be able to understand the underlying issues when the R and D people come and talk to me. The workshop made me realise how complex those issues could be, and thats why weve now appointed someone t
35、o look after that side of things for the first time. Speaker Two Woman: Yes, well I was quite surprised at how big an effect going along to a single afternoon session turned out to have. Afterwards, I spent a few days thinking over what Id learnt, and talking it through with various colleagues, part
36、icularly on the IT team. I concluded wed been wrong to bring in new sales targets without altering anything else. So we sat down and re-worked peoples responsibilities, the definitions of their roles and tasks. Now I think the whole system works much better. And to think that I only went because I w
37、as feeling a bit rusty about the database, and wanted to spend some time trying out how to co-ordinate all the data wed had on customers. It led me to realise how much more the sales staff could be doing if we re-jigged their role. Speaker Three Man: Im very glad I went to the workshop, as it enable
38、d me to get things moving ahead. If I hadnt gone, I think wed have ended up calling in outside consultants, which would have been an expensive way to get no more information than we can get by ourselves. But arranging for the HR manager to investigate our staffs expectations and intentions and prese
39、nt it all in writing to the leadership team has worked well enough for our purposes. I signed up for the workshop because I knew we needed to find out more concrete facts about how career patterns are shifting - we cant control them, of course, but if we know about them, we can at least anticipate w
40、hats coming. They showed us some case studies, which were really quite similar to our situation. Speaker Four Woman: Were in a business where it really is true that you have to keep running even to stand still, and market research keeps showing us that customers expect more and more. The workshop ou
41、tline said it would cover ways to develop genuinely new products and services, which was exactly what we needed. And it has proved useful. Now that Ive put together a dedicated cross-functional group to generate ideas and suggestions, I think well start to see some quality results coming through onc
42、e theyre ready to release their findings. And that should give us the competitive edge we so badly need to gain, without the expense of hiring an agency or taking on new staff who we cant accommodate. Speaker Five Man: Theres certainly been quite a shift over the last few years towards measurement -
43、 it seems everything has to be quantified these days. Weve been measuring an ever-widening scope of aspects of the business, and so theres nothing new for us about measuring what each and every employee achieves in relation to agreed targets of efficiency or achievement. The session I went to offere
44、d the opportunity to examine alternative ways of going about it, and it was as useful as it promised to be. In the spirit of consultation, Ive presented all the options on the intranet, so people can look at it and then well have a discussion phase. I hope itll work out, because I dont want everyone
45、 to feel any new system is imposed from above. 13 【正确答案】 C 14 【正确答案】 E 15 【正确答案】 H 16 【正确答案】 A 17 【正确答案】 G 18 【正确答案】 G 19 【正确答案】 B 20 【正确答案】 A 21 【正确答案】 C 22 【正确答案】 D 三、 PART THREE 22 【听力原文】 Part Three. Questions 23 to 30. You will hear a meeting involving members of a quality improvement group in a
46、 manufacturing company. The department head, Sandra, is talking to a female colleague, Fiona, and a male colleague, Jamie. For each question, 23-30, mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. You have 45 seconds to read through the questio
47、ns. pause Now listen, and mark A, B or C. pause Woman: Have you got the list of topics I circulated? Man: Mmn. Woman: Right. First, the perennial problem of telephone calls. Man: Yes. Its so irritating when someones phone is left ringing because theyre away from their desk. Woman: Its ages before an
48、yone bothers to answer the phone for them. Woman: Isnt the real reason that often callers ask for somebody theyve spoken to before, but it may be a completely different matter, which that person cant deal with? And were so used to that happening, were not taking calls seriously. Man: Then callers ge
49、t annoyed that we cant help them. Woman: Right. Woman: Shall we get the switchboard to ask what theyre ringing about? Man, Woman: Yes. Woman: But shouldnt we also set a time limit for answering the phone? Woman: Perhaps we could measure the time people take to answer, and see if there really is a problem. Woman: But we mustnt tell everyone, or theyll answer quickly, and it wont be r
