1、BEC商务英语（高级）听力模拟试卷 71及答案与解析 一、 PART ONE 0 STRESS Good stress Good stress enables high performers to 1 People have a period of 2 each day. Bad stress Causes of bad stress include: too few 3 too many 4 too much 5 not having proper 6 Recent survey results more complaints about amount of 7 fewer complain
2、ts about lack of 8 small organisations have higher 9 large organisations have difficulties with 10 Before going on holiday E-mail information about 11 to colleagues. Talk about 12 to a line manager. 二、 PART TWO 12 TASK ONE - DEPARTMENT For questions 13-17, match the extracts with the departments, li
3、sted A-H. For each extract, choose the department each speaker works in. Write one letter A H next to the number of the extract. A. accounts B. personnel C. despatch D. legal E. production F. sales G. customer service H. purchasing 13 _ 14 _ 15 _ 16 _ 17 _ 17 TASK TWO-COMPLAINT For questions 18-22,
4、match the extracts with the complaints, listed I-P. For each extract, choose the speakers main complaint about a colleague. Write one letter I- P next to the number of the extract. I. untidiness in the office J. gossiping about staff K. food in the office L. personal telephone calls M. misuse of off
5、ice equipment N. frequent breaks O. bad time-keeping P. constant interruptions 18 _ 19 _ 20 _ 21 _ 22 _ 三、 PART THREE 22 You will hear a radio interview about the sportswear industry. For each question 23-30, mark one letter A, B or C for the correct answer. You will hear the recording twice. 23 Mar
6、tin Dunkley works_. （ A） as a consultant to the sportswear industry （ B） as a trainer at a sports centre （ C） for a sportswear company 24 The sportswear industry is worth something like_. （ A） 2500 million a year （ B） 9.3 million a year （ C） 7.5 million a year 25 The majority of sportswear today is
7、bought from_. （ A） sportswear shops （ B） department stores （ C） mail-order companies 26 Last year 38% of sportswear was bought by adults for_. （ A） sports activities （ B） general use （ C） their children 27 The presenter says her mother_. （ A） has never had any sports shoes （ B） has been wearing spor
8、ts shoes for years （ C） has just bought some sports shoes 28 The number of 15- to 24-year-olds in the population_. （ A） has increased （ B） has decreased （ C） has remained steady 29 The sportswear market has grown mainly because of_. （ A） more practical designs （ B） cheaper production costs （ C） chan
9、ges in society 30 According to Martin Dunkley, a result of competition in the future will be_. （ A） fewer manufacturers of sportswear （ B） lighter and more practical sportswear （ C） lower prices for sportswear BEC商务英语（高级）听力模拟试卷 71答案与解析 一、 PART ONE 0 【听力原文】 PART ONE I want to start by saying that str
10、ess doesnt always deserve its negative image. There is such a thing as good stress. Try telling a racing driver or stage actor high performersthat stressis all bad and theyll look at you blankly, because they know they wouldnt be able to meet challenges without it. Stress is what gives them their su
11、ccess, but this is also true to some extent for all of us. The technical term for stress in general is “arousal“. You need to be sufficiently aroused to get up in the morning and go to work. As the hours go by, you become more alert until you reach your optimum performance, which is when you can do
12、your best work. But bad stress exists too in the workplace, a common cause is dealing with impossible standards which have been set within a very unrealistic timescale. If resources are inadequate, bad stress will result. These days stress can often also be due to our circumstances. Competition and
13、the drive for innovation means that many of us feel we cannot handle the sheer number of changes confronting us in our working lives, creating feelings of apprehension and demotivation. And there are other reasons for stress too. Todays fluid jobs market can mean that individuals are given excessive
14、 responsibility. Knowing that the buck stops with you can lead to difficulties in making decisions, or just in concentrating on the task in hand. A final cause of stress Id like to mention is one where staff are not in a position to point the finger of blame at senior management. While you may be co
15、mplaining bitterly of being overworked, you may not be taking a good hard look at your own shortcomings. A feeling of being overworked could be due to not setting and using appropriate priorities. If youre not organising your workload sensibly and tackling things in a logical order, youve perhaps on
16、ly yourself to blame. We conducted a survey recently of 500 companies and the results made interesting reading. Generally speaking, dissatisfaction concerning stress levels is on the increase. Long hours continue to be a major subject of resentment, and we also heard a substantially higher number of
17、 staff expressing their unhappiness about travel-more people seem to have to go to more places more often than when we last conducted a survey. On the other hand, the question of not receiving recognition seems to have reduced in urgency , perhaps due to improved communications systems within organi
18、sations. We were interested to see that the issue of staff morale fared quite well in companies with under 50 employees, where a relatively happy picture was painted. However, an interesting problem facing major employers is the question of recruitment, with applicants appearing to shy away from the
19、m in favour of friendlier, more intimate environments, even if pay levels are lower there. Finally, a few words of advice relevant to this time of year, as many people get ready for their holidays. Ironically, preparing for a holiday can be stressful, with fears of everything going wrong in your abs
20、ence. So prepare the ground by making sure your colleagues are up-to-date about your current projects send them all an E-mail before you set off. Back this up by having a quiet word with your boss to inform him or her of possible problems, so that he or she will know what to do should anything go wr
21、ong. That way, you should be better able to relax away from it all. 1 【正确答案】 MEET CHALLENGES 【试题解析】 关键词语： becausethey know they wouldnt be able to meetchallenges without it压力并不一定总带来负面的影响，相反，如果没有压力就不可能去迎接挑战。 2 【正确答案】 OPTIMUM PERFORMANCE 【试题解析】 关键词语： youbecome more alert until you reach your optimum p
22、erformance which is when you can doyour best work如果能达到最佳状态，你会更敏捷。 3 【正确答案】 RESOURCES 【试题解析】 关键词语： If resources areinadequate， bad stress will result 4 【正确答案】 CHANGES 【试题解析】 关键词语： Competition and thedrive for innovation means that many of usfeel we cannot handle the sheer number ofchanges confronting
23、 us in our working lives竞争和革新的动机意味着我们中的许多人感到我们无法处理在我们生活中遇到的变化。 5 【正确答案】 RESPONSIBILITY 【试题解析】 关键词语： Todays fluidjobs market can mean that individuals are giv-en excessive responsibility今天的流动工作市场意味着个人肩负着太多的责任。 6 【正确答案】 PRIORITIES 【试题解析】 关键词语： A feeling of beingoverworked could be due to not setting a
24、ndusing appropriate priorities工作过量的感觉可能是由于没有能按重要性或紧急程度的顺序来做事。 7 【正确答案】 TRAVEL 【试题解析】 关键词语： Long hours continue tobe a major subject of resentment， and we also heard a substantially higher number of staffexpressing their unhappiness about travel长时间工作仍然是人们痛恨的主要对象，我们常听到很多人对出差的不满。 8 【正确答案】 RECOGNITION 【
25、试题解析】 关键词语： On the otherhand， the question of not receiving recognition seems to have reduced in urgency另一方面 ，没有得到赏识看上去显得 (重要性 )下降了。 9 【正确答案】 STAFF MORALE 【试题解析】 关键词语： We were interested to see that the issue of staff moralefared quite well in companies with under 50employees。有趣的是，我们发现 50人以下的公司其员工士气
26、很高。 10 【正确答案】 RECRUITMENT 【试题解析】 关键词语： However， aninteresting problem facing major employersis the question of recruitment老板们面临的另一个有趣的问题就是招聘新员工。 11 【正确答案】 CURRENT PROJECTS 【试题解析】 关键词语： So prepare the ground by making sure your col-leagues are up-to-date about your currentprojects-send them all an Em
27、ail before youset off在开始目前的项目之前，一定要同事们了解最新的情况。 12 【正确答案】 POSSIBLE PROBLEMS 【试题解析】 关键词语： Backthis up by having a quiet word with yourboss to inform him or her of possible problems， so that he or she will know what to doshould anything go wrong你可以通过无声的行为 (如电子邮件 )告诉老板可能存在的问题，这样，如果出现什么问题，老板也知道如何应对。 二、 P
28、ART TWO 12 【听力原文】 Speaker 1 Im quite well organised really so I have no problems dealing with things like credit notes and invoices. What I do find stressful, though, is having to deal with people when they ring up and complain about damaged goods or a late delivery. Were only a small company, you k
29、now, so its up to me and my colleague to sort things out. Although, having said that, my colleague isnt actually that big a help at all. She spends most of her day gossiping to friends, so people can only get through to my exten-sion. Its no good trying to interrupt her either. She just shrugs her s
30、houlders and carries on. Its very irritating, you know. Speaker 2 My new colleagues really nice. She worked in Despatch up until about three months ago, so shes already familiar with all the forms and things we use here at the company. Ive started her off on some basic procedures, like paying salari
31、es and dealing with credit control, which means that I can concentrate on preparing for next months audit. Shes doing quite well actually well, when she finally makes it into the office, that is. Its almost 20 past by the time she gets in . and even later if she goes to the canteen to get something
32、to eat first. I think she just goes there for a good gossip with her friends from Despatch, myself. Speaker 3 Well, I sometimes struggle to keep my cool with the Sales Department always on at us to get things moving more quickly. Were busy enough as it is, what with planning and organising operation
33、s, scheduling projects and dealing with plant maintenance. It doesnt help having to share such a small space with my boss. Well, we get on all right even though hes quite a tidy person and I tend to leave the place in a bit of a mess. But what really does annoy me is the amount of time I have to spe
34、nd unjam-ming the printer or the photocopier after hes been using it. I just find it so inconsiderate of him to leave me to deal with it all the time. Speaker 4 Im used to keeping records of prices and ordering office supplies, of course, but I never realised there would be so much to the job. I mea
35、n, when I think back to the interview, the Personnel Manager didnt mention half the things Im now doing, Ive never had to actually select the suppliers myself before. Its a real balancing act, getting the right product at the right price. But my colleagues given me lots of useful information. In fac
36、t, there isnt much he hasnt told me. We took a break together on my first day here and he didnt waste any time telling me all about everyone in the office. It makes me wonder now what hes saying behind my back. Speaker 5 Its been a real nightmare lately. Were busy enough at the best of times. And no
37、w weve lost our admin assistant, its even worse. Ive been up to my neck in paperwork, going through contract details with the Legal Department and checking CVs and references. You know, Ive interviewed 40 applicants this week already for one of our vacancies and its only Wednesday today. My colleagu
38、e seems to take everything in his stride, though. If hes not standing next to the fax machine chatting to someone from the Purchasing Department, hes outside my window smoking. Look, there he is, lighting up again. I cant believe it. Thats his sixth one this morning. Honestly, its a wonder he gets a
39、ny work done at all. 13 【正确答案】 G 【试题解析】 “客户服务部 ”。听录音内容中的关键短语 ring up and complain about damaged goods or alate delivery(打电话投诉产品损坏或者交货不及时 )。这些都是客户服务部的职责，由此可断定 G为正确答案。 14 【正确答案 】 A 【试题解析】 “会计部 ”。听录音内容中的关键短语 paying salary and dealing with credit control(发工资及处理信贷管理 )和 preparing for next months audit(为下个
40、月的审计做准备 )指的都是会计部的业务，所以答案是 A。 15 【正确答案】 E 【试题解析】 “生产部 ”。听录音内容中的 Were busy enough as it is， what with planning and organisingoperations， scheduling projects and dealing with plant maintenance(我们相当的忙，因为要计划并组织生产，制定项目计划以及进行设备维护 )，其中的短语 planning and organising operations， scheduling projects，plant mainten
41、ance都代表了生产部分的业务内容。 16 【正确答案】 H 【试题解析】 “采购部 ”。此段中的第一句 Im used to keeping records of prices and ordering office supplies(我已习惯了登记价格和订购办公用品 )在开始就指出了其工作性质。后文中还出现了一些关键词，如 select the suppliers(选择供应商 )，所以 H为正确答案。 17 【正确答案】 B 【试题解析】 “人事部 ”。听音内容中出现的 contract details with the Legal Department(与法律部门打交道 )、 check
42、ing CVs and references(查阅履历和推荐信 )、 interviewed 40 applicants(面试了 40个应聘者 )都代表了人事部门的业务，所以答案为 B. 18 【正确答案】 L 【试题解析】 “打私人电话 ”。第一个人讲话的后半部提到 She spends most of her day gossiping to friends(她一天中的大部分时间都用于和朋友说闲话 )， gossip是一个贬义词，后面讲到由于她的聊天，客户的投诉电话只能从我的分机打进来，说明她长时间地占用客户投诉电话打私人电话，显然说话人不满意这位同事的做法。 19 【正确答案】 O 【试
43、 题解析】 “不守时 ”。第二个人讲到后半部时提到 Its almost 20 past by the time she gets inandeven later if she goes to the canteen to get something to eat first (每次她进办公室几乎都要晚 20分钟 如果先到食堂吃点东西就更晚 )，说明这位同事不能按时上班。 20 【正确答案】 M 【试题解析】 “胡乱使用办公设备 ”。第三个人讲到后半部时提到 what really does annoy me is theamount of time I have to spend unjam
44、ming the printer or the photocopier after hes been using it (令我很生气的是，每次他使用了打印机或复印机之后，我都要花大量时间处理其中的故障 )。说明这位同事经常 misuse这些设备，导致了故障。 21 【正确答案】 J 【试题解析】 “议论同事 ”。第四个人讲到后半部时提到 he didnt waste any time telling me all about everyone in the office It makes me wonder now what hes saying behind my back (他不失时机地把
45、办公室里每个人的事都一一告诉我，使我甚至怀疑他在我的背后会说我些什么 )。显然 didntwaste any time telling me并不是一种肯定，而具有讽刺意味， telling me all about everyone in theoffice指的是谈论每个同事的所有事情。看来讲话人对这位同事的爱谈论人的做法有些反感。 22 【正确答案】 N 【试题解析】 “频繁休息 ”。第五个人讲到后半部时提到 If hes not standing next to the fax machine chatting to someone from the Purchasing Departme
46、nt， hes outside my window smoking(他不是站在传真机旁和采购部的人聊 天，就是在我的窗外抽烟 );Thats his sixth one this morning(那是他今天上午的第六支烟 )，一般吸烟是在休息室。最后一句 its a wonder he gets any work done atall，意思是 “真不知道他到底干了什么活。 ”说明这位同事没干什么，经常是在休息。 三、 PART THREE 22 【听力原文】 PART THREE Fl: The tremendous growth of the sportswear industry has
47、been one of the great success stories of recent years. Sportswear manufacturers have made a great deal of money. Here with me in the studio to talk about this is Martin Dunkley, of K and G limited, who in recent years have become one of the countrys leading manufacturers of sportswear. Martin, I not
48、ice you arent wearing sports shoes or a tracksuit. M2: Not at the moment Sue. But I was earlier this morning. Fl: Can we start off by looking at the finances of this great success story? How much exactly is the sportswear industry worth? M2: At the moment I would say its worth something like 2,500 m
49、illion a year. Fl: To whom? Where are people going for their sportswear? M2: Well. Traditionally. Up to the end of the 70s shall we say. Sportswear was produced almost exclusively by sportswear specialists and passed on to the department stores to be sold. In the last 5 years there has been an interesting development of the mail-order business but most sportswear by far is still produced by
