1、BRITISH STANDARD BS EN ISO 10075-3:2004 Ergonomic principles related to mental workload Part 3: Principles and requirements concerning methods for measuring and assessing mental workload The European Standard EN ISO 10075-3:2004 has the status of a British Standard ICS 13.180 BS EN ISO 10075-3:2004
2、This British Standard was published under the authority of the Standards Policy and Strategy Committee on 2 September 2004 BSI 2 September 2004 ISBN 0 580 44389 2 National foreword This British Standard is the official English language version of EN ISO 10075-3:2004. It is identical with ISO 10075-3
3、:2004. The UK participation in its preparation was entrusted to Technical Committee PH/9, Applied ergonomics, which has the responsibility to: A list of organizations represented on this committee can be obtained on request to its secretary. Cross-references The British Standards which implement int
4、ernational or European publications referred to in this document may be found in the BSI Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online. This publication does not pu
5、rport to include all the necessary provisions of a contract. Users are responsible for its correct application. Compliance with a British Standard does not of itself confer immunity from legal obligations. aid enquirers to understand the text; present to the responsible international/European commit
6、tee any enquiries on the interpretation, or proposals for change, and keep the UK interests informed; monitor related international and European developments and promulgate them in the UK. Summary of pages This document comprises a front cover, an inside front cover, the EN ISO title page, the EN IS
7、O foreword page, the ISO title page, pages ii to v, a blank page, pages 1 to 15 and a back cover. The BSI copyright notice displayed in this document indicates when the document was last issued. Amendments issued since publication Amd. No. Date CommentsEUROPEANSTANDARD NORMEEUROPENNE EUROPISCHENORM
8、ENISO100753 August2004 ICS13.180 Englishversion ErgonomicprinciplesrelatedtomentalworkloadPart3: Principlesandrequirementsconcerningmethodsformeasuring andassessingmentalworkload(ISO100753:2004) Principesergonomiquesrelatifslachargedetravail mentalPartie3:Principesetexigencesconcernantles mthodesdem
9、esurageetdvaluationdelachargede travailmental(ISO100753:2004) ErgonomischeGrundlagenbezglichpsychischer ArbeitsbelastungTeil3:GrundstzeundAnforderungen anVerfahrenzurMessungundErfassungpsychischer Arbeitsbelastung(ISO100753:2004) ThisEuropeanStandardwasapprovedbyCENon16July2004. CENmembersareboundto
10、complywiththeCEN/CENELECInternalRegulationswhichstipulatetheconditionsforgivingthisEurope an Standardthestatusofanationalstandardwithoutanyalteration.Uptodatelistsandbibliographicalreferencesconcernings uchnational standardsmaybeobtainedonapplicationtotheCentralSecretariatortoanyCENmember. ThisEurop
11、eanStandardexistsinthreeofficialversions(English,French,German).Aversioninanyotherlanguagemadebytra nslation undertheresponsibilityofaCENmemberintoitsownlanguageandnotifiedtotheCentralSecretariathasthesamestatusast heofficial versions. CENmembersarethenationalstandardsbodiesofAustria,Belgium,Cyprus,
12、CzechRepublic,Denmark,Estonia,Finland,France, Germany,Greece,Hungary,Iceland,Ireland,Italy,Latvia,Lithuania,Luxembourg,Malta,Netherlands,Norway,Poland,Portugal, Slovakia, Slovenia,Spain,Sweden,SwitzerlandandUnitedKingdom. EUROPEANCOMMITTEEFORSTANDARDIZATION COMITEUROPENDENORMALISATION EUROPISCHESKOM
13、ITEEFRNORMUNG ManagementCentre:ruedeStassart,36B1050Brussels 2004CEN Allrightsofexploitationinanyformandbyanymeansreserved worldwideforCENnationalMembers. Ref.No.ENISO100753:2004:E I NESO 01-570:3002( 4E) 2 Foreword This document (EN ISO 10075-3:2004) has been prepared by Technical Committee ISO/TC
14、159 “Ergonomics“ in collaboration with Technical Committee CEN/TC 122 “Ergonomics“, the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by February 2005, and conf
15、licting national standards shall be withdrawn at the latest by February 2005. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia,
16、Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. Endorsement notice The text of ISO 10075-3:2004 has been approved by CEN as EN ISO 10075
17、-3:2004 without any modifications. ENISO100753:2004 Reference number ISO 10075-3:2004(E) OSI 4002INTERNATIONAL STANDARD ISO 10075-3 First edition 2004-08-15 Ergonomic principles related to mental workload Part 3: Principles and requirements concerning methods for measuring and assessing mental workl
18、oad Principes ergonomiques relatifs la charge de travail mental Partie 3: Principes et exigences concernant les mthodes de mesurage et dvaluation de la charge de travail mental ENISO100753:2004IS-57001 O3:(4002E) DPlcsid Fremia ihTs PDF file may ctnoian emdebt dedyfepcaes. In ccaocnadrw eith Aebods
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22、cudorperro de tuilizi den yna form ro na ybm ynae,s lecetrinoc ro mecinahcal, inclidung tohpcoiypodna gn micrfoilm, wittuoh repmissii non writign from ietI rehSa Ot tsserdda eh ebolw or ISOs memreb i ydobn the cnuotrfo y ttseuqer ehe.r ISO cirypothg fofice saCe tsopale 65 eneG 1121-HC 02 av leT. 4 +
23、 10 947 22 1 11 xaF0 947 22 14 + 9 74 E-mail coirypthgiso.o gr We bwww.is.o gro Pulbisdehi n Switlrez dnaii ISO 4002 Allr ithgsr esedevrENISO100753:2004IS-57001 O3:(4002E) I SO 4002 All irthgs ersedevr iiiContents Page Foreword iv Introduction v 1 Scope 1 2 Normative references . 1 3 Terms and defin
24、itions. 2 4 Measurement and assessment of mental workload 3 4.1 General principles. 3 4.2 Procedural requirements 5 4.3 Quantitative requirements for measuring instruments. 8 4.4 Documentation requirements 10 Annex A (informative) Additional information concerning generalizability . 13 Annex B (info
25、rmative) Checklist for choosing an instrument 14 Bibliography . 15 ENISO100753:2004IS-57001 O3:(4002E) iv I SO 4002 All irthgs ersedevrForeword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing I
26、nternational Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison
27、 with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of tech
28、nical committees is to prepare International Standards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is draw
29、n to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. ISO 10075-3 was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 1, Ergonomic guiding principle
30、s. ISO 10075 consists of the following parts, under the general title Ergonomic principles related to mental workload: Part 1: General terms and definitions Part 2: Design principles Part 3: Principles and requirements concerning methods for measuring and assessing mental workload A Technical Report
31、 will accompany these parts to explain to non-experts the basic concepts and how to use these parts. ENISO100753:2004IS-57001 O3:(4002E) I SO 4002 All irthgs ersedevr vIntroduction This part of ISO 10075 specifies technical information relevant in the context of constructing, evaluating and choosing
32、 measurement instruments for assessing mental workload as defined and treated in ISO 10075 and ISO 10075-2. Familiarity with the concepts discussed in these two documents is required to understand the provisions of this part of ISO 10075. Since mental workload is a part of the total workload, users
33、of this part of ISO 10075 should also be familiar with the concepts and provisions presented in ISO 6385. This part of ISO 10075 aims at providing information for the development of measurement instruments, about which specifications will be required to evaluate a given procedure with regard to its
34、usability as a measuring instrument for assessing mental workload. This part of ISO 10075 addresses requirements for instruments measuring different aspects of mental workload, but it does not specify which instruments should be used, e.g. psychological scaling or psychophysiological methods. The ch
35、oice of which instruments to use can be facilitated by the provision of appropriate information. ENISO100753:2004blank ENISO100753:2004INTENRATIONAL TSANDADR IS-57001 O3:(4002E)I SO 4002 All irthgs ersedevr 1Ergonomic principles related to mental workload Part 3: Principles and requirements concerni
36、ng methods for measuring and assessing mental workload 1 Scope This part of ISO 10075 establishes principles and requirements for the measurement and assessment of mental workload and specifies the requirements for measurement instruments. This part of ISO 10075 provides information for choosing app
37、ropriate methods and provides information on aspects of assessing and measuring mental workload to improve communication among the parties involved. This part of ISO 10075 is intended for use mainly by ergonomic experts, for example, psychologists, occupational health specialists, and/or physiologis
38、ts, with appropriate training in the theoretical background and usage of such methods, as well as in the interpretation of the results. They will find the information needed when developing or evaluating methods of mental-workload assessment. Non-experts, e.g. employers, employees and their represen
39、tatives, system managers and designers, and public authorities can find useful information for their orientation in the field of assessment and measurement of mental workload, e.g. what kinds of methods are available, which criteria are relevant in the evaluation of measurement instruments and what
40、kind of information they should require and observe in deciding which instrument will be suitable for their purpose and which can be used. NOTE A Technical Report on the terminology and use of this part of ISO 10075 will be available for further information for non-experts. This part of ISO 10075 pr
41、ovides information on which to base a well-considered choice for an appropriate method in different situations. There are a large number of different methods available which are suitable for different purposes, situations and different levels of precision. There is a need for effective and efficient
42、 methods of measurement. The information provided in this part of ISO 10075 will allow users to evaluate the type of measurement approach most suitable for their specific purposes. Conformance with the provisions of this part of ISO 10075 has to be provided by the documentation requirements. 2 Norma
43、tive references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO 6385:2004, Ergonomic principl
44、es in the design of work systems ENISO100753:2004IS-57001 O3:(4002E) 2 I SO 4002 All irthgs ersedevrISO 10075:1991 1) , Ergonomic principles related to mental workload General terms and definitions ISO 10075-2:1996, Ergonomic principles related to mental workload Part 2: Design principles 3 Terms an
45、d definitions For the purposes of this document, the terms and definitions given in ISO 6385:2004, ISO 10075:1991 and ISO 10075-2:1996 and the following apply. 3.1 objectivity degree to which results gained with an instrument are independent of the person administering the instrument, analysing and
46、interpreting the data 3.2 reliability degree of precision to which a method or instrument is able to measure what it measures NOTE Reliability can be assessed as homogeneity, consistency or stability of measurement, or in the case of two or more raters, as inter-rater-reliability. Reliability is clo
47、sely related to generalizability. 3.2.1 homogeneity degree to which all parts or items of a measurement procedure measure the same characteristic 3.2.2 consistency degree to which different parts or parallel forms of a measurement instrument lead to identical results, e.g. by dividing a scale into t
48、wo or more parts or applying two or more parallel forms of an instrument 3.2.3 stability degree to which a (usually time delayed) replication of a measurement procedure leads to identical results 3.2.4 inter-rater-reliability degree to which two or more raters produce the same results in measuring the same characteristics 3.3 validity degree to which a method or instrument is able to measure what it is intended to measure NOTE Validity can be assessed via concur
