1、CAN/CSA-B651.2-07A National Standard of CanadaAccessible design for self-service interactive devicesLegal Notice for StandardsCanadian Standards Association (CSA) standards are developed through a consensus standards development process approved by the Standards Council of Canada. This process bring
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34、lf-service interactive devicesPublished in January 2007 byCanadian Standards AssociationA not-for-profit private sector organization5060 Spectrum Way, Suite 100,Mississauga, Ontario, Canada L4W 5N61-800-463-6727 416-747-4044Visit our Online Store at www.ShopCSA.caPrepared byApproved byStandards Coun
35、cil of CanadaTo purchase CSA Standards and related publications, visit CSAs Online Store at www.ShopCSA.ca or call toll-free 1-800-463-6727 or 416-747-4044.ISBN 1-55397-843-9Technical Editor: Ian Brodie Canadian Standards Association 2007All rights reserved. No part of this publication may be reprod
36、uced in any form whatsoever without the prior permission of the publisher.January 2007 iiiContents Canadian Standards AssociationAccessible design forself-service interactive devicesTechnical Committee on Accessible Design viSubcommittee on Accessible Design for Self-Service Interactive Devices viii
37、Preface ix0Introduction 10.1 Legislation 10.2 Demographics 10.3 Benefits 21Scope 21.1 Purpose 21.2 Limitations 31.3 Application 31.4 Terminology 31.5 Dimensions 42 Reference publications 43 Definitions 64 Design requirements 74.1 General 74.2 Functional performance 74.2.1 Functional performance of e
38、lectronic devices 74.2.2 Functional performance of mechanical devices 85 Hardware components 95.1 General 95.1.1 Interface 95.1.2 Height of controls 95.1.3 Biometrics 95.2 Enclosure stability 95.3 Displays 105.3.1 Position of monitors 10CAN/CSA-B651.2-07 Canadian Standards Associationiv January 2007
39、5.3.2 Touch screen displays 105.4 Insertion slots 105.4.1 Slot location assistance 105.4.2 Orientation 105.4.3 Tapering 115.5 Card or document readers 115.5.1 General 115.5.2 Swipe readers 115.5.3 Dip readers 115.5.4 Motorized readers 125.5.5 Flatbed document scanners 125.5.6 Bar code scanners 125.6
40、 Pinpads 135.7 Keys for keypads and keyboards 135.7.1 Feedback 135.7.2 Key surfaces 135.7.3 Key characters or symbols 135.8 Data entry devices 145.9 Output components 145.9.1 Output through a slot 145.9.2 Output to a bin or receptacle 145.9.3 Printed output 145.9.4 Headphone jack 155.9.5 Handsets 15
41、6Software 156.1 General 156.2 Input/control devices and input feedback 156.2.1 Accidental activation 156.2.2 Adjustable time 166.2.3 Active input modes 166.2.4 Feedback 166.2.5 Warning tones 166.2.6 Warning information 166.3 Dynamic display of information 176.3.1 Font 176.3.2 Written text and instru
42、ctions 17 Canadian Standards AssociationAccessible design forself-service interactive devicesJanuary 2007 v6.3.3 Colour contrast 186.3.4 Graphics and video 196.3.5 Audio 196.4 User options 206.5 Output 207 Site installation 20AnnexesA (informative) Characteristics of people with disabilities 21B (no
43、rmative) Stability 26C (normative) Data entry devices 28D (informative) Resources 37CAN/CSA-B651.2-07 Canadian Standards Associationvi January 2007Technical Committee on Accessible DesignC. Smart Smart Move Training (b) provide an explanation of circumstances surrounding the actual field condition;
44、and(c) be phrased where possible to permit a specific “yes” or “no” answer.Committee interpretations are processed in accordance with the CSA Directives and guidelines governingstandardization and are published in CSAs periodical Info Update, which is available on the CSA Web site atwww.csa.ca. Cana
45、dian Standards AssociationAccessible design forself-service interactive devicesJanuary 2007 1CAN/CSA-B651.2-07Accessible design for self-service interactive devices0Introduction0.1 LegislationThe Canadian Charter of Rights and Freedoms states that every individual is equal before and under the law w
46、ithout discrimination based on race, national or ethnic origin, colour, religion, sex, age, or mental or physical disability. The Canadian Human Rights Act has brought the issue of providing accessible consumer services and built environments to the forefront for industries that are federally regula
47、ted. In addition, each provincial and territorial government has enacted human rights legislation to promote equality and reduce discrimination.0.2 DemographicsAs many as one in seven Canadians aged 15 and over an estimated 3.4 million people, or 14.6% of the adult population has a disability (Stati
48、stics Canada, 2002). The highest disability rate occurs in the age group 75 and over, where more than one-half of men and women report a disability.Data from the 2001 census indicate that the median age of Canadas population reached an all-time high of 37.6 years (Statistics Canada, 2002), the media
49、n age being one of many indicators that signifies the population is aging. The proportion of people aged 65 and over will increase more rapidly by 2011, as the oldest baby boomers reach retirement age.Shifts in population size within various age groups have far-reaching social, economic, and policy impacts. The number of individuals within an age group has a profound effect on the demand for products and services. People with disabilities and older people are coalescing as an economic and social force and constitute a significant portion of the
