1、 Reference numberISO 10014:2006(E)ISO 2006Quality management Guidelines for realizing financial and economic benefits Management de la qualit Lignes directrices pour raliser les avantages financiers et conomiques National Standard of CanadaCAN/CSA-ISO 10014:06(ISO 10014:2006)International Standard I
2、SO 10014:2006 (first edition, 2006-07-01) has been adopted without modification(IDT) as CSA Standard CAN/CSA-ISO 10014:06, which has been approved as a National Standard of Canadaby the Standards Council of Canada.ISBN 1-55436-425-6 November 2006Legal Notice for StandardsCanadian Standards Associati
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32、ndards of Canada rests with theStandards Council of Canada270 Albert Street, Suite 200Ottawa, Ontario, K1P 6N7CanadaAlthough the intended primary application of this Standard is stated in its Scope, it is importantto note that it remains the responsibility of the users to judge its suitability for t
33、heir particular purpose.Registered trade-mark of Canadian Standards AssociationCette norme est offerte en anglais seulement pour le moment. La CSA publiera la version enfranais ds quelle sera produite par lorganisme rdacteur.Approved byStandards Council of CanadaNational Standard of CanadaPublished
34、in November 2006 by Canadian Standards AssociationA not-for-profit private sector organization5060 Spectrum Way, Suite 100, Mississauga, Ontario, Canada L4W 5N61-800-463-6727 416-747-4044Visit our Online Store at www.ShopCSA.caCAN/CSA-ISO 10014:06Quality management Guidelines for realizing financial
35、 and economic benefitsPrepared byInternational Organization for StandardizationRegistered trade-mark of Canadian Standards AssociationReviewed byCAN/CSA-ISO 10014:06 Quality management Guidelines for realizing financial and economic benefitsNovember 2006 Canadian Standards Association CSA/3CAN/CSA-I
36、SO 10014:06Quality management Guidelines for realizing financial and economic benefitsCSA PrefaceThis is the first edition of CAN/CSA-ISO 10014, Quality management Guidelines for realizing financial and economic benefits, which is an adoption without modification of the identically titled ISO (Inter
37、national Organization for Standardization) Standard 10014 (first edition, 2006-07-01). It replaces CAN/CSA-ISO/TR 10014-99, Guidelines for managing the economics of quality (adopted ISO/TR 10014:1998). At the time of publication, ISO 10014:2006 is available from ISO in English only. CSA will publish
38、 the French version when it becomes available from ISO.The ISO 9000 and 10000 family of Standards were developed by quality experts from around the world, under the auspices of the International Organization for Standardization (ISO) Technical Committee 176. Canada plays a major role in this area. T
39、he Secretariat of ISO/TC 176 is held by CSA on behalf of Canadas member body in ISO, the Standards Council of Canada.This Standard was reviewed for Canadian adoption by the CSA Technical Committee on Quality Management, under the jurisdiction of the Strategic Steering Committee on Business Managemen
40、t and Sustainability, and has been formally approved by the Technical Committee. This Standard has been approved as a National Standard of Canada by the Standards Council of Canada.November 2006 Canadian Standards Association 2006All rights reserved. No part of this publication may be reproduced in
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43、e numberISO 10014:2006(E)ISO 2006INTERNATIONAL STANDARD ISO10014First edition2006-07-01Quality management Guidelines for realizing financial and economic benefits Management de la qualit Lignes directrices pour raliser les avantages financiers et conomiques ISO 10014:2006(E) PDF disclaimer This PDF
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48、SO copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web www.iso.org ii ISO 2006 All rights reservedCAN/CSA-ISO 10014:06 ISO 10014:2006(E) ISO 2006 All rights reserved iiiContents Page Foreword iv Introduction v 1 Scope . 1 2 Norm
49、ative references . 1 3 Terms and definitions. 1 4 Structure of this standard 1 5 Application of the management principles 4 5.1 Customer focus. 4 5.2 Leadership. 5 5.3 Involvement of people 6 5.4 Process approach. 7 5.5 System approach to management 8 5.6 Continual improvement 9 5.7 Factual approach to decision making 10 5.8 Mutually beneficial supplier relationships . 11 Annex A (informative) Self-assessment of implementation of management princip
