1、 Reference numberISO/IEC 15504-1:2004(E)ISO/IEC 2004Information technology Process assessment Part 1: Concepts and vocabulary Technologies de linformation valuation des procds Partie 1: Concepts et vocabulaire National Standard of CanadaCAN/CSA-ISO/IEC 15504-1:05(ISO/IEC 15504-1:2004)International S
2、tandard ISO/IEC 15504-1:2004 (first edition, 2004-11-01) has been adopted withoutmodification (IDT) as CSA Standard CAN/CSA-ISO/IEC 15504-1:05, which has been approved as a NationalStandard of Canada by the Standards Council of Canada.ISBN 1-55397-968-0 October 2005The Canadian Standards Association
3、 (CSA), under whose auspices this National Standard has been produced, was chartered in 1919 and accredited by the Standards Council of Canada to the National Standards system in 1973. It is a not-for-profit, nonstatutory, voluntary membership association engaged in standards development and certifi
4、cation activities. CSA standards reflect a national consensus of producers and users including manufacturers, consumers, retailers, unions and professional organizations, and governmental agencies. The standards are used widely by industry and commerce and often adopted by municipal, provincial, and
5、 federal governments in their regulations, particularly in the fields of health, safety, building and construction, and the environment. Individuals, companies, and associations across Canada indicate their support for CSAs standards development by volunteering their time and skills to CSA Committee
6、 work and supporting the Associations objectives through sustaining memberships. The more than 7000 committee volunteers and the 2000 sustaining memberships together form CSAs total membership from which its Directors are chosen. Sustaining memberships represent a major source of income for CSAs sta
7、ndards development activities. The Association offers certification and testing services in support of and as an extension to its standards development activities. To ensure the integrity of its certification process, the Association regularly and continually audits and inspects products that bear t
8、he CSA Mark. In addition to its head office and laboratory complex in Toronto, CSA has regional branch offices in major centres across Canada and inspection and testing agencies in eight countries. Since 1919, the Association has developed the necessary expertise to meet its corporate mission: CSA i
9、s an independent service organization whose mission is to provide an open and effective forum for activities facilitating the exchange of goods and services through the use of standards, certification and related services to meet national and international needs.For further information on CSA servic
10、es, write toCanadian Standards Association5060 Spectrum Way, Suite 100Mississauga, Ontario, L4W 5N6CanadaThe Standards Council of Canada is the coordinating body of the National Standards system, a federation of independent, autonomous organizations working towards the further development and improv
11、ement of voluntary standardization in the national interest. The principal objects of the Council are to foster and promote voluntary standardization as a means of advancing the national economy, benefiting the health, safety, and welfare of the public, assisting and protecting the consumer, facilit
12、ating domestic and international trade, and furthering international cooperation in the field of standards. A National Standard of Canada is a standard which has been approved by the Standards Council of Canada and one which reflects a reasonable agreement among the views of a number of capable indi
13、viduals whose collective interests provide to the greatest practicable extent a balance of representation of producers, users, consumers, and others with relevant interests, as may be appropriate to the subject in hand. It normally is a standard which is capable of making a significant and timely co
14、ntribution to the national interest. Approval of a standard as a National Standard of Canada indicates that a standard conforms to the criteria and procedures established by the Standards Council of Canada. Approval does not refer to the technical content of the standard; this remains the continuing
15、 responsibility of the accredited standards development organization. Those who have a need to apply standards are encouraged to use National Standards of Canada whenever practicable. These standards are subject to periodic review; therefore, users are cautioned to obtain the latest edition from the
16、 organization preparing the standard.The responsibility for approving National Standards of Canada rests with theStandards Council of Canada270 Albert Street, Suite 200Ottawa, Ontario, K1P 6N7CanadaAlthough the intended primary application of this Standard is stated in its Scope, it is importantto n
17、ote that it remains the responsibility of the users to judge its suitability for their particular purpose.Registered trade-mark of Canadian Standards AssociationCette norme est offerte en anglais seulement pour le moment. La CSA publiera la version enfranais ds quelle sera produite par lorganisme rd
18、acteur.CAN/CSA-ISO/IEC 15504-1:05Information technology Process assessment Part 1: Concepts and vocabularyOctober 2005 Canadian Standards Association CSA/1CAN/CSA-ISO/IEC 15504-1:05Information technology Process assessment Part 1: Concepts and vocabularyCSA PrefaceStandards development within the In
19、formation Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the Canadian Advisory Committee (CAC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the S
20、tandards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).At the tim
21、e of publication, ISO/IEC 15504-1:2004 is available from ISO and IEC in English only. CSA will publish the French version when it becomes available from ISO and IEC.This International Standard was reviewed by the CSA TCIT under the jurisdiction of the Strategic Steering Committee on Information Tech
22、nology and deemed acceptable for use in Canada. (A committee membership list is available on request from the CSA Project Manager.) From time to time, ISO/IEC may publish addenda, corrigenda, etc. The CSA TCIT will review these documents for approval and publication. For a listing, refer to the CSA
23、Information Products catalogue or CSA Info Update or contact a CSA Sales representative. This Standard has been formally approved, without modification, by the Technical Committee and has been approved as a National Standard of Canada by the Standards Council of Canada.October 2005 Canadian Standard
24、s Association 2005All rights reserved. No part of this publication may be reproduced in any form whatsoever without the prior permission ofthe publisher. ISO/IEC material is reprinted with permission. Where the words “this International Standard” appear in the text, they should be interpreted as “th
25、is National Standard of Canada”.Inquiries regarding this National Standard of Canada should be addressed toCanadian Standards Association5060 Spectrum Way, Suite 100, Mississauga, Ontario, Canada L4W 5N61-800-463-6727 416-747-4044www.csa.caReference numberISO/IEC 15504-1:2004(E)ISO/IEC 2004INTERNATI
26、ONAL STANDARD ISO/IEC15504-1First edition2004-11-01Information technology Process assessment Part 1: Concepts and vocabulary Technologies de linformation valuation des procds Partie 1: Concepts et vocabulaire ISO/IEC 15504-1:2004(E) PDF disclaimer This PDF file may contain embedded typefaces. In acc
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29、nting. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below. ISO/IEC 2004 All rights reserved. Unless otherwise specified, no part of
30、this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISOs member body in the country of the requester. ISO copyright office Case postale 56 CH-
31、1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web www.iso.org ii ISO/IEC 2004 All rights reservedISO/IEC 15504-1:2004(E) ISO/IEC 2004 All rights reserved iiiContents Page Foreword iv Introduction v 1 Scope 1 2 Normative references . 1 3 Terms and definitions. 1
32、4 Concept 7 4.1 General. 7 4.1.1 Purpose and benefits 7 4.1.2 Field of application . 8 4.1.3 Components of ISO/IEC 15504. 9 4.1.4 Relationship to other International Standards. 12 4.2 The assessment framework. 13 4.2.1 The context of assessment process . 13 4.2.2 Assessment indicators. 14 4.3 Compet
33、ency of assessors 14 4.4 Process improvement context. 15 4.5 Process capability determination context 16 5 Conformance . 17 Annex A (informative) Classified terms and definitions. 18 A.1 Model architecture terms . 18 A.2 Process terms . 18 A.3 Measurement framework terms. 18 A.4 Assessment process t
34、erms . 19 A.5 Assessor terms . 19 A.6 Process improvement terms 19 A.7 Process capability determination terms. 19 Figures and Tables Figure 1 Process Assessment Relationship. 8 Figure 2 Components of ISO/IEC 15504 10 Figure 3 Overview of relationship of elements of ISO/IEC 15504. 12 Figure 4 The maj
35、or elements of the assessment process 13 Figure 5 Process Assessment Model relationships 14 Figure 6 Process improvement 15 Figure 7 Process capability determination. 16 Table 1 Readership of ISO/IEC 15504 10 ISO/IEC 15504-1:2004(E) iv ISO/IEC 2004 All rights reservedForeword ISO (the International
36、Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of International Standards through technical committees established by th
37、e respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of in
38、formation technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of the joint technical committee is to prepare International Standards. Draft Interna
39、tional Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document
40、may be the subject of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights. ISO/IEC 15504-1 was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology, Subcommittee SC 7, Software and system engineering. This edition cancels and
41、replaces ISO/IEC TR 15504-1:1998 and ISO/IEC TR 15504-9:1998, which have been technically revised. ISO/IEC 15504 consists of the following parts, under the general title Information technology Process assessment: Part 1: Concepts and vocabulary Part 2: Performing an assessment Part 3: Guidance on pe
42、rforming an assessment Part 4: Guidance on use for process improvement and process capability determination The following part is in preparation: Part 5: An exemplar Process Assessment Model The complete series will replace ISO/IEC TR 15504-1 to ISO/IEC TR 15504-9. ISO/IEC 15504-1:2004(E) ISO/IEC 20
43、04 All rights reserved vIntroduction This part of ISO/IEC 15504 provides a general introduction to the concepts of process assessment and a glossary for assessment related terms. ISO/IEC 15504-2 sets out the minimum requirements for performing an assessment that ensure consistency and repeatability
44、of the ratings. The requirements help to ensure that the assessment output is self-consistent and provides evidence to substantiate the ratings and to verify compliance with the requirements. ISO/IEC 15504-3 provides guidance for interpreting the requirements for performing an assessment. ISO/IEC 15
45、504-4 identifies process assessment as an activity that can be performed either as part of a process improvement initiative or as part of a capability determination approach. The purpose of process improvement is to continually improve the organizations effectiveness and efficiency. The purpose of p
46、rocess capability determination is to identify the strengths, weaknesses and risks of selected processes with respect to a particular specified requirement through the processes used and their alignment with the business need. ISO/IEC 15504-5 contains an exemplar Process Assessment Model that is bas
47、ed upon the Process Reference Model defined in ISO/IEC 12207 Amd 1 Annex F and Amd 2. An assessment is carried out utilizing conformant Process Assessment Model(s) related to one or more conformant or compliant Process Reference Models. INTERNATIONAL STANDARD ISO/IEC 15504-1:2004(E) ISO/IEC 2004 All
48、 rights reserved 1Information technology Process assessment Part 1: Concepts and vocabulary 1 Scope This part of ISO/IEC 15504 provides overall information on the concepts of process assessment and its use in the two contexts of process improvement and process capability determination. It describes
49、how the parts of the suite fit together, and provides guidance for their selection and use. It explains the requirements contained within ISO/IEC 15504, and their applicability to performing assessments. Readers of this guide should familiarize themselves with the terminology and structure of the document suite, and then reference the appropriate parts of the suite for the context in which they propose to conduct an assessment. A more detailed description of the use of ISO/IEC 15504
