1、W 2326434 0030235 T W - o Page E 1 Recommendation T/Tph 31 (Brussels 1980) HARMONIZATION OF THE “GENERAL INFORMATION PAGES” OF TELEPHONE DIRECTORIES IN THE COUNTRIES OF CEPT Recommendation proposed by the “Telephone Operation and Tariffs” Working Group T/WG 2 (Tph) Text of the Recommendation adopted
2、 by the “Telecommitnicatiors” Commission : “The European Conference of Postal and Telecommunications Administrations, considering - that normally users will refer to the “General Informations pages” of telephone directories for the purpose of finding out how to use telephone services and apply the c
3、orrect procedures, - that knowledge of the appropriate information given in the “Pages of General Information” of telephone directories will enhance the development of national and international traffic by users when native or foreign, - that the similarity of presentation in the “Pages of General I
4、nformation” would make the search easier for foreign visitors, O recommends - that the “Pages of General Informations” of the telephone directories of the various countries bear a similarity - that the information listed in the Annex be published in the “Pages of General Information” of the telephon
5、e - that each piece of information be shown in the indicated priority according to the importance of its use, - that the information be “illustrated pictorially” (e.g. using appropriate letters and colour references, as well as putting it in the appropriate place in the rst pages of the directory) s
6、o it be congenial to the users, - that in order to make this presentation useful also to foreign visitors it be: - described in brief, concise, clear and simple language, - based on a specific terminology, - all information regarding a principal service be grouped in logical sequence, - operational
7、procedures be explained by the use of symbols (drawings with symbols so the meaning could be - using the usual drawings (pictures) to identify important numbers of services, - using sequences to explain operational procedures, in order to facilitate the task of finding out how to use the service, fo
8、r foreign visitors, directories of the countries of CEPT, understood at a glance) and using examples, O Edition of July 10, 1990 I, - E 2326414 0010236 1 E T/Tph 31 E Page 2 - that an extra “booklet” supplementary to the telephone directories be issued - which shows list of aseas obtainable automati
9、cally and the corresponding intereity or international codes as - would be published only when necessary amendments or new entries requise it, - would be distsibuted at the same time as the telephone directories, Information” of the telephone directosies, exercise.” well as general instructions in u
10、sage, - that national and international codes and those for countries be also published in the “Pages of General - that the information in these directories and booklet be updated periodically bearing in mind the cost of this Edition of July 10, 19,y T/Tph 31 E Page 3 Annex INDEX OF INFORMATION TO B
11、E HARMONIZED (see Addendum) Priority 1. 2. 2.1. 2.2. 2.3. 3. O 4. 4.1. 4.2. 4.3. 4.4. 5. 6. 6.1. 6.2. 6.3. INDEX AND EMERGENCY SERVICES List of the subjects covered in the first pages Telephone numbers of emergency services IMPORTANT OR USEFUL NUMBERS, CHARGING AND TIMETABLES Public services Water G
12、as Posts and telephones Railways etc. Auxary services Information Faults Telegrams etc. Optional services Alarm clock Speaking clock Weather forecasts etc. HOW TO USE YOUR TELEPHONE Method of operation Tones PROCEDURES FOR VARIOUS KINDS OF CALLS (Symbols and pictures to be used as much as possible.)
13、 Types of calls Local Intercity International (continental and intercontinental) Intercity and international dialling codes and numbers (shown in directory or separate booklet) Charging of calls Charge periods Edition of July 10, 1990 - y. a- EXPLANATION OF SYMBOLS, ABBREVIATIONS AND USE OF DIRECTOR
14、Y PUBLIC TELEPHONES Onices Call boxes Telephones available for public use 232b414 0030238 5 M T/Tph 31 E Page 4 7. MAPS 8. OTHER INFORMATIONS Recommended listing of national and international numbers Pages-Guide for foreign users Commercial service and various articles Subscriptions and invoicing Li
15、st of directories and method of purchase Administrations: Addresses and telephone numbers To be harmonized as per general plan. Edition of July 10, 19L- 2326434 O030239 7 _- T/Tph 31 E Page 5 Addendum EXAMPLE OF INFORMATION TO BE HARMONIZED PRESENTATION This example is to be taken as a guide for the
16、 make-up of national directories keeping in mind the purpose of harmo- nization on the European level. Naturally each Administration is free to compose its directory in the form it feels most appropriate considering cost and internal usage. However, the kind of information to be shown and its order
17、should conform to the text of the Recommendation so as to achieve the required harmonization. Edition of July 10, 1990 9 232b414 0010240 3 m T/Tph 31 E Page 6 Priority 1 GENERAL INFORMATION . . TELEPHONE SERVICE INDEX . EMERGENCY SERVICES . - IMPORTANT OR USEFUL NUMBERS PUBLIC SERVICES OTHERSERVICES
18、 - USE OF TELEPHONE -TODIALACALL . DIRECT DIALLING . CODES AND NUMBERS. . OPERATOR SERVICES - CHARGING OF CALLS . - CHARGE RATES-PERIOD - USE OF DIRECTORY AND EXPLANATION OF SYMBOLS AND ABBREVIATIONS - PUBLIC TELEPHONES . OFFICES . CALL BOXES . TELEPHONES AVAILABLE TO THE PUBLIC -MAPS -0THERINFORMAT
19、ION . RECOMMENDED LAYOUT OF NATIONAL AND INTERNATIONAL NUMBERS . MANUAL FOR FOREIGN USERS COMMERCIALSERVICEANDVARIOUS . SUBS AND INVOICING LIST OF DIRECTORIES AND METHOD OF PURCHASE . ADMINISTRATION: ADDRESSES AND TELEPHONE NUMBERS . Page 7 8 8 9 10 11 11 11 12 12 12 13 13 13 13 13 14 14 14 14 14 15
20、 15 15 Edition of July 10. 1990 . -=%I 1 m 2326434 0010243 5 m EMERGENCY SERVICE Priority 1 SOS NUMBER DESCRIPTION SECURITY SERVICES - AMBULANCE - RED CROSS - PLUMBER - ANTI-POISONCENTRE Diagram (in colour) - TITLE - NUMBERS - Subtitle - Details .n, I -AC_ h - POLICE H - NUMBER - FIRE - NUMBER Note.
21、 The pictures shown are taken from the Italian telephone directory as a guide for use of other countries under their own initiative, if they so wish. O - 1- Edition of July 10, 1990 - - . _=/p/ fi _- - = 2326434 0030242 7 m; T/Tph 31 E Page 8 Priority 2 IMPORTANT OR USEFUL NUMBERS PUBLIC SERVICES -
22、WATER - o NUMBER - GAS - NUMBER Diagram PICTURE - TITLE - NUMBER (in colour) - Subtitle - Details - POST AND - TELEPHONE - NUMBER A -RAILWAYS - = NUMBER Note. The pictures shown are taken from the Italian telephone directory as a guide for use of other countries under their own O , initiative, if th
23、ey so wish. I- Edition of July 10, 19% a - - i326414 0010243 9 T/Tph 31 E Page 9 OTHER SERVICES - INFORMATION - NUMBER - DESCRIPTION - FEES - TIMERATE - ALARM CLOCK - NUMBER - DESCRIPTION - FEES m Diagram PICTURE (in colour) - TJTLE - NUMBER - EXPLANATION - FEES - TIMERATES - FAULTS - NUMBER - SPEAK
24、ING - NUMBER CLOCK - TAXATION - TELEGRAMS - NUMBER - DESCRIPTION - FEES - TIMERATE - WEATHER - NUMBER - DESCRIPTION - FEES Note. The pictures shown are taken from the Italian telephone directory as a guide for use of other countries under their own initiative, if they so wish. O Edition of July 10,
25、1990 -,- T/Tph 31 E Page 10 Priority 3 HOW TO USE TELEPHONE STANDARD TONES AND OPERATION - Make sure of the number you wish to call by checking it in the directory or your personal list. - When you lift the receiver, you will hear the following dialling tone which indicates you may dial: tut- tu u u
26、 u ut- tut- tuuuuu, t- - - I - Having dialled the number, you will hear the following ringing tone: tut- tut- tut. tut. J - - - - or the busy tone: tut - tut - tut - tut - tut - tut I II II 9- I- II I- I- II II 11.1 -9 -9 II II II II - OTHER: to be described. Edition of July 10, 199-_ I- 7. = - = 23
27、2bY14 00102Y5 2 T/Tph 31 E Page 11 Priority 4 O PROCEDURES FOR MAKING OTHER CALLS (MAPS: EACH COUNTRYS CHOICE) DIRECT DIALLING - LOCAL CALLS: WITHIN THE AREA NUMBER Example: (Describe) - INFORMATION - NUMBER - INTERCITY CALLS: BETWEEN TWO DISTRICTS PREFIX: O - INFORMATION - NUMBER(S) CALLED CODE NUM
28、BER PREFIX Example: (Describe) - INTERNATIONAL CALLS: BETWEEN TWO COUNTRIES PREFIX: O0 - INFORMATION - NUMBER(S) Example: (Describe) Please note. For internationa1 calls, the “0” must never be dialled before the intercity code. O Edition of July 10, 1990 -7 %. 232b434 0030246 4 T/Tph 31 E Page 12 CO
29、DES The “Booklet of Dialling Codes” will give the intercity codes of all areas and various countries: AUSTRIA 43 BELGIUM 32 FRANCE 33 GERMANY (Fed. Rep. of) 49 GREECE 30 ITALY 39 NETHERLANDS 31 SPAIN 34 SWEDEN 46 SWITZERLAND 41 UNITED KINGDOM 44 etc. SERVICE VIA OPERATOR - LOCAL CALLS INTERCITY INTE
30、RNATIONAL - INFORMATION - NUMBER(S) Fi,H NUMBER Example: (Describe) CHARGING OF CALLS - LOCAL CALLS (Direct and via operator) - INTERCITY CALLS (Direct and via operator) - FEES PER DURATION OF CALL - INTERNATIONAL CALLS (Direct and via operator) TIME BANDS TELL OPERATOR NUMBER YOU REQUIRE (Each coun
31、trys choice) (Each countrys choice) 0 (Each countrys choice) (Each countrys choice) (Each country will decide how best to show this.) Edition of July 10, 1?2LL-._, W 2326414 0010247 b _ T/Tph 31 E Page 13 Priority 5 EXPLANATION OF SYMBOLS AND ABBREVIATIONS AND BEST USE OF DIRECTORY (Each countrys ch
32、oice) O O O Edition of July 10, 1990 - Priority 6 PUBLIC TELEPHONES - OFFICES Information about - Services available - Fees - Other . (each countrys choice) - KIOSKS (PCO) Type of calls that can be made and cost - TELEPHONES AVAILABLE TO PUBLIC Type of-calls that can be made and cost 232bLl34 003024
33、8 B T/Tph 31 E Page 14 Priority 7 MAPS (Each countrys choice) Priority 8 OTHER INFORMATION - RECOMMENDED DISPLAY OF NATIONAL AND INTERNATIONAL NUMBERS For personal or business calls each subscriber should advise his callers of: -his “national number,” giving the intercity code to be dialled, and - h
34、is “international number,” spelling the code grouping as follows: national (06) 78 21 91 international + 39 6 78 21 91 Telephone e.g. concerning subscriber 78 21 91 of Rome (6) - Italy (39). Symbol “+” is the international prefix of the country of origin. Note. For international calls O” must never
35、be dialled before the intercity code. - GUIDE-PAGES FOR FOREIGN USERS DESCRIPTION One or two pages in four languages giving the essential information so foreign users can reach important services. The information should mention: - General - Security services - Method of operation - Tones - National
36、calls - International calls - List of dialling codes - Alphabetical list of subscribers - Time bands and fees - Telephone offices, call boxes available to the public: method of use and ringing tones - COMMERCIAL SERVICE AND OTHER DESCRIPTION: (each countrys choice) - INFORMATION - NUMBER This inform
37、ation is to be harmonized according to the general plan. -% Edition of July 10,1990 7 i = 232b414 0010249 T = Y - SUBSCRIPTIONS AND INVOICING O Information regarding - Category of subscriber - Costs of installation, change of residence and replacements - Quarterly fees or periodic fees - Terms of su
38、bscription - Details given in quarterly invoice - Conditions of invoice payment - Conditions for delayed payment - LIST OF DIRECTORIES AND HOW TO BUY THEM - List of volumes of various areas - Conditions of sale - Address of sales office - ADMINISTRATION: ADDRESSES AND TELEPHONE NUMBERS This information is to be harmonized according to the general plan. Edition of July 10, 1990 .-. T/Tph 31 E Page 15 (Each countrys choice) - INFORMATION - NUMBER (Each countrys choice)
