1、PLUS 1117 (Reaffirmed 2001) Competing Leaner,- Keenei. l and Greener A Small Business Guide to IS0 14000 , , A CSA Information Product I I ! I i i. i I Write ideas or questions down in this area. ( Toolbox I i The too/ boxes , I contain ideas for processes, I i 1 services or product i improvements.
2、I i You select one which is appropriate for your I Why Use This Workbook? Being competent in managing environmental issues can make you more competitive save you money. This interactive workbook has been designed to help you im- prove your business and gain a competitive edge. Each page has space pr
3、ovided where you can make notes and record your ideas. Why manage environmental issues? To be successful in business today, all businesses regardless of size or sector, must be environmentally sound. This book will look at three key elements to operating a successful business: 1 materials 1 meet cus
4、tomers environmental expectations 1 1 meet banks lending criteria I obtain insurance at lower cost limit aspects of operations that are risky , XI_ f 1 maintain good community and public relations . , Each page gives you an idea on how to bring these factors together by using a systematic approach t
5、hat fits your business. The workbook will take you through five steps that will help you decide what to do next and how to do it. P This work book is intended to be a business tool for small and medium sized enterprises. It is designed to introduce the user to an environmental management system (EMS
6、) that is aligned with the five key principles and elements of the International Organization for standardization (ISO) guidance standard, IS0 14004. It is interactive and patterned such that an EMS based on international standards can be developed within the resource limitations of smaller organiza
7、tions. Users of the work book will find it a pragmatic document. It can introduce the organization to some of the concepts of a future registration program or it may be used as a guideline to incorporating environmental management in day to day administration. *About IS0 The International Organizati
8、on for Standardization was established in Geneva, Sw-itzerland, in 1947, for the purpose of ,developing world-wide standards. ISOs membership is comprised of over 100 countriesrrepresenting more than 95% of the worlds industrial production. The mission of IS0 is to facilitate the exchange of goods a
9、nd services and foster mutual co-operation in important areas of human endeavour - intellectual, scientific, technological and economic. About IS0 14000 The IS0 14000 series of international environmental management Systems standards provide organizations around the world with guidance on how to man
10、age the environmental aspects of their activities, products and services more effectively. IS0 14000 is a set of voluntary standards. The stindards do not set specific environmental performance policies, objectives or targets. These are set internally by the organization or externally by regulators.
11、 However, by using these standards, an organization can plan, implement, monitor and continually improve its competitive position. This can lead to increased efficiency, cost reductions and the ability to meet customer expectations of environmental responsibility. / I Managing Editor Bernard Kelly C
12、anadian Standards Association Etobicoke, Ontario Edited. by Gerd Galler Canadian Standards Association Etobicoke, Ontario Dwayne Mathers Canadian Standards Association Etobicoke, Ontario Jack McMillan Canadian Standards Association Etobicoke, Ontario . Jack Poon Canadian Standards Association Etobic
13、oke, Ontario Acknowledgements CSA wishes to acknowledge the valuable contribution of E2M Management Corp., toward the development of this STecial Publication. ISBN 0-921347-43-X I Published by the Canadian Standards Association 0 Canadian Standards Association - 1995 r All rights reserved. No part o
14、f this publication may be reproduced in any form, in an electronic retrieval system or otherwise, without the prior permission of the publisher. Inquiries regarding this publication should be addressed to Canadian Standards Association, 178 Rexdale Blvd., Etobicoke, ON M9W 1R3. Obtain Commitment Tak
15、e Stock Legislation and Relevant Regulations Environmental Aspects Customer Focus P Environmental Policy Establish Objectives and Set Targets Resources Procedures Train Employees Communication Plan For Emergencies , Documentation (pages 6 - 12) (pages 13 - 19) , (pages 20 - 23) Controls and Measurem
16、ent Correct Errors Records - The Filing System Review Recognize Success and Reward The Team Tracking Progress - Worksheets 1 to 6 - Summary Checklist (pages 24 - 26) Page 1 P You can use the workbook over and over again. There are worksheets in the back to allow you to work out specific details whic
17、h will helpyou to work up a plan that meets the specific needs of your coqnpany. I Here are three suggestions on how you can obtain, maximum benefit from this workbook: 1 - .Attend a course where this workbook is used. 2 - Take time out to read through all of it before starting. 3 - Use the workbook
18、 as a reference guide. Keep it handy and refer to it often. Are you ready,to begin? Do you have top managements,support to explore new ways of being competitive? You will need the support of the key decision makers tQ get changes made. Your enthusiasm and initiative will get them to buy into your pl
19、an. Who is the senior person who will lead the charge? -*- Write the name here. Page 2 This step will help you answer the following questions: Do you know what environmental laws and regulations are important to your business? Do you know and understand how your business affects the environment? Do
20、you have a clear picture of your current practices? Have you incorporated a customer focus? Where are you today? How are you going to balance changes needed to get future business against todays pressing schedue? There is a continual need to.make changes in order to remain competitive and stay profi
21、table. Reacting to changes in a haphazard manner is expensive, frus- trating and time consuming. While change is needed, it should be managed in the SMART way and carried out in a systematic planned manner. Managing SMART and being competitive means producing a quality product, and operating a safe,
22、 environmentally sound operation. . “Quick Check” Tip Is it SMART? S - specific M - measurable A - action oriented R - realistic T - time based Page 3 There are environmental laws, regulations and by-laws with which you must comply. These regulations dictate how business will be conducted to feduce
23、the impact of products, services and processes on the environment. It is important to be aware of these and makesure that your business obeys them. This is very-important. Not knowing about them can cause you grief, waste time and cost you money. Being prosecuted create$ a poor public image. In busi
24、ness today, as customer service is so important, this is not a desirable outcome. . - There are three levels of government that have regulatory powers that govern your business: regional / municipal. Pull out Worksheet No. 1 and record the environmental legislation that affects you. Also listed are
25、suggestions for information services that you can call for help. - I Page 4 Understanding h-ow your business affects the environment is critical. If you know how your organization affects the environment, you can develop a policy that helps you to minimize these impacts. , How do you start? List the
26、 ways your business affects the environment (through product, process or service): Next to each point relate the impact they have. Write them here. Here are some more to consider. Check off which aspects relate to your business Potential Environmental Potential Environmental Aspects of Your Business
27、 Impact of YourBusiness Stack emissions i Toxic discharges Sewer discharges Water contamination Packaging Landfill loading Refrigeration maintenance Ozone depletion t Combustion of fossil fuel , Climate change Storage tank leaks Soil and groundwater contamination Herbicide application Building renov
28、ations h _- These relationships are important. Have aclear understandinl of the relationship-between your business and the envfronmenl As your knowledge and experience in this area grows, you ma; identify additional factors. For every act; quality, health and , safety) 1 f “B Statements can include
29、the following: your relationship to the environment reference to standards, codes and guidelines conservation methods and pollution prevention techniques cdmmunication with key interested parties education and training BQ-.,“-.- _I 4 good way bo get started is to think in terms . pf air, water, land
30、 and waste. What impact do you have on each of these? 7- Policies link the activities of an organization together. Actions taken based on a policy tend to be successful because they are consistent, /+- - to youand your employees. Dont lose sight of your core business in developing your policy, Page
31、7 your product customer has to deal with! P Call an association to which you belong and ask them ifthey have an environmental policy. Ask your customers if they have an environmental policy; if they do, ask for a COPY. This may forewarn you of changes which your customers may ask you, as a supplier,
32、 to meet, I, Draft your environmental policy here. In Environmental policy states the organizations overall ntentions and directions for environmental performance. This ncludes the principles on which a framework for action and for etting.environmenta1 objectives and targets is based, / - Help Guide
33、 - Definition Page8 - You need some feedback to make sure the policy is understood. You also need to inform the decision makers so that top management will support the policy and its implementation. Do you have a summary of other policies and supporting research to present to the management team? Ye
34、s , No a. When you are satisfied that the policy is clear and straight forward, the next step is to get support for it. Are you the person responsible? Are you part of the management team? Have you presented this to your peers? Have you tested the policy out with: employees? customers ? , business a
35、ssociates? shareholders or partners? Once you have the required support, decide how you are going to share the forma policy with these people. u are ready, us your policy with pride. Check off your progress: vit policy drafted. on fhe back of your business card. Display it in a prominent place in yo
36、ur office where employees and customers can see it, Celebrate yo yr success! , Page 10 P Have yu assessed your lighting needs? Are you using lower watt bulbs where possible? Have you installed power reducers on fluorescent tube units? Have you removed unused lights and ballasts? (Ballasts still draw
37、 power in the off position.) Are you using trichometric or energy efficient bulbs? Have you installed reflectors which capture lost light and reduce absorption of light by the fixture? Do you turn lights and office equipment off when possible? Is your office set up to take full advantage of natural
38、light? MeatinglCooling * Do you .have enough insulation in the walls and ceiling? Are doors and windows sealed properly? Do exterior doors close automatically? Are thetmostats equipped with timers? Have you planted trees to provide shade for the building? Hot Water Are tanks and pipes insulated? Do
39、any taps or pipes have leaks or drips? Is the thermostat set as low as possible? Is the hot water tank in good condition? Once you have completed your review, set your targets. F Start with something that will show you your first results “ in 30 to 45 days. ull out Worksheet 3a and vrite down which
40、of the ideas isted on this page you think re appropriate. Norksheets 3b, 3c and 3d will ielp you focus on other 7nergy related items. Note: Energy is only one exampk. Worksheets 3e and 3f are provided so you can start on other areas like waste reduction, pollution prevention, or waste manaqement, Pa
41、ge 11 Success will come easily when you have a program that includes the right Benefits 1 . 2. 3. d D Have you identified the resources you need? There are three key resources you have: Ask yourself the following questions. Do you have permission to carry this project out? Do you know who will do th
42、e work? Do you need to assign tasks to people? If so, write the names of the people who will be responsible for each task on your worksheets. Have you figured out what this plan will cost? Worksheet 3g provides you the space to work out costs per item. Do you know what benefits you can expect? When
43、you have completed the work and you have some results, you can check them against these benefits. / I Write down the top three in the margin. Handy Pocket Reminders written on a card file could look like this. fiolicy: Conserve natural resources. , Objective: Target: ,Steps: Assess lighting needs. M
44、inimize,the use of energy whenever you can. Reduce use of electricity by 10% this year. Install light sensor switches in low traffic areas. Replace inefficient motors. Replace torn or missing door and window seals in electrically heated buildings. Insulate electrically heated hot water lines. Contac
45、t: . Peter Fixit. Resources: A budget for materials and labour as required. Deadline: End of first quarter. . Page 12 Progress in integrating environmental issues into everyday business will occur when everyone has an individual goal. The more people you get involved in your plan, the easier it will
46、 be to get positive results. Here are a few tips Do you have an environmental coordinator? (Look in the mirror if it helps). Is this person responsible for: . overseeing budgets, tracking progress, working with external interested parties, chairing your in-house environment committee and reporting r
47、esults to top management? - I Have you solicited volunteers to take advantage of the energy, experience and ideas of employees? Are volunteers welcome from all departments? Everyone has something to contribute and can share the work. - Check off your progress: Resources identified People Technology
48、Finance “. -“- gram name: t Support Team Name: Phone: Name: Phone: Name: Phone: Page 13 L - I Dont forget there are three opefiting conditions to consider: normal operating procedures - on course and on track conditions - overhnder capacity, start-ups, shut downs emerqency operating conditions. - in
49、cidents, accidents 6 upsets abnormal operatinq I Completing this step will help you answer the following questions: Do you have proceduFes in place to meet your objectives and Is your team properly trained to carry out its responsibilities? Does everyone clearly understand this? Do you have a plan in place for emergencies? Do the right people have the right information? targets? I t /7 How are you going to get there? It is important to write down procedures and related
