1、October 2009DEUTSCHE NORM English price group 13No part of this standard may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS 35.240.15!$Z4M“1551742
2、www.din.deDDIN EN 1332-1Identification card systems Human-machine interface Part 1: Design principles for the user interfaceEnglish version of DIN EN 1332-1:2009-10Identifikationskartensysteme Mensch-Maschine-Schnittstelle Teil 1: Gestaltungsgrundstze fr die BenutzerschnittstelleEnglische Fassung DI
3、N EN 1332-1:2009-10SupersedesDIN EN 1332-1:2000-01 andDIN EN 1332-1/A1:2007-08www.beuth.deDocument comprises pages29DIN EN 1332-1:2009-10 National foreword This standard has been prepared by Technical Committee CEN/TC 224 “Machine-readable cards, related device interfaces and operations” (Secretaria
4、t: AFNOR, France).The responsible German body involved in its preparation was the Normenausschuss Informationstechnik und Anwendungen (Information Technology Standards Committee), Technical Committee NA 043-01-17 AA Karten und persnliche Identifikation. DIN EN 1332-1:2009 is part of a series of stan
5、dards, under the general title “Identification card systems Man-machine interface”. Machine readable cards facilitate the provision of a growing variety of services across Europe. The purpose of the EN 1332 series of standards is to increase the accessibility of these services for the benefit of con
6、sumers. DIN EN 1332-1 specifies the design principles for the user interface (including symbols) to be incorporated into design of card-operated equipment, but not the machine operations associated with the selection and delivery of goods or services. Amendments This standard differs from DIN EN 133
7、2-1:2000-01 and DIN EN 1332-1/A1:2007-08 as follows: a) The standard has been brought in line with the state of the art. b) The terms “readability” (3.1.11) and “status information” (3.1.12) have been deleted and a new clause 5 “Goals of the user interface” has been included. c) Annex A containing s
8、ymbols and their associated descriptions has been added. Previous editions DIN EN 1332-1: 2000-01 DIN EN 1332-1/A1: 2007-08 2 EUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN 1332-1July 2009ICS 35.240.15 Supersedes EN 1332-1:1999 English VersionIdentification card systems - Human-machine interface
9、- Part 1:Design principles for the user interfaceSystmes de cartes didentification - Interface homme-machine - Partie 1: Principes de conception pour linterfaceutilisateurIdentifikationskartensysteme - Mensch-Maschine-Schnittstelle - Teil 1: Gestaltungsgrundstze fr dieBenutzerschnittstelleThis Europ
10、ean Standard was approved by CEN on 20 June 2009.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concern
11、ing such nationalstandards may be obtained on application to the CEN Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own lan
12、guage and notified to the CEN Management Centre has the same status as theofficial versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Lux
13、embourg, Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: Avenue Marnix 17, B-1000 Brussels 2009 CEN All rights
14、of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 1332-1:2009: EEN 1332-1:2009 (E) 2 Contents Page Foreword 3Introduction .41 Scope 52 Normative references 53 Terms, definitions and abbreviations 53.1 Definitions 53.2 Abbreviations .64 Approach to us
15、er interface design 75 Goals of the user interface .76 Principles for user interface design.96.1 General 96.2 Suitable for the task 96.3 Self descriptive 96.4 Consistent 96.5 Conforms with user expectations/stereotypes .96.6 Controllable (user in control) 106.7 Error tolerant/forgiving 106.8 Individ
16、ual adaptation 106.9 Privacy and confidentiality at the user interface . 106.10 Simple and easy to use 106.11 Iterative/user centred design . 106.12 Easily perceptible information 106.13 Suitability for learning 117 User interface design guidelines 117.1 User instructions 117.2 Single handed operati
17、on 117.3 Feedback . 117.4 Feed forward . 117.5 Timing of operations 117.6 Error messages . 117.7 Cancellation of operation . 117.8 Provision of charges 127.9 Receipts . 127.10 Access to information stored on the card . 127.11 Card capture 127.12 Leaving the system. 137.13 Functions to be represented
18、 by symbols 138 Testing for conformance with this standard 15Annex A (informative) Symbols in the form of icons on screens and/or pictograms . 16Bibliography . 27DIN EN 1332-1:2009-10 EN 1332-1:2009 (E) 3 Foreword This document (EN 1332-1:2009) has been prepared by Technical Committee CEN/TC 224 “Pe
19、rsonal identification, electronic signature and cards and their related systems and operations”, the secretariat of which is held by AFNOR. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by January
20、2010, and conflicting national standards shall be withdrawn at the latest by January 2010. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rig
21、hts. This document supersedes EN 1332-1:1999. This European Standard is one of a series of standards, under the general title “Identification card systems Human-machine interface“ and the different parts are the following: Part 1: Design principles for the user interface Part 2: Dimensions and locat
22、ion of a tactile identifier for ID-1 cards Part 3: Keypads Part 4: Coding of user requirements for people with special needs Part 5: Raised tactile symbols for differenciation of application on ID-1 cards. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the
23、 following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia
24、, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. DIN EN 1332-1:2009-10 EN 1332-1:2009 (E) 4 Introduction Machine readable cards facilitate the provision of a growing variety of services across Europe. The purpose of this standard is to increase the accessibility of these services for t
25、he benefit of all users of the system. This will be achieved by facilitating the inter-sector and cross-border interoperability of machine-readable cards and to do so with the maximum possible degree of user-friendliness. EN 1332 addresses the needs of all users, including elderly, people with disab
26、ilities, first time users, minors, those not conversant with the local language and/or culture. EN 1332 specifies: a) the design principles for the user interface (including symbols) to be incorporated into design of card-operated equipment, but not the machine operations associated with the selecti
27、on and delivery of goods or services; b) a tactile identifier to be incorporated into the design of machine-readable cards; c) a standard layout for the keypads of card-operated equipment; d) coding of user requirements for people with special needs; e) tactile markings for differentiating cards by
28、application. The contents of EN 1332 are generically based, not sector specific, and cover card-operated devices. It is recognised that the equipment may also be operated by other means, such as the insertion of notes and coins, but the scope of this standard has been, as indicated, narrowly defined
29、. Issues relating to such consumer concerns at the human-machine interface as PIN presentation are not dealt with in EN 1332. The EN 1332 standard series has been completed with CEN/TS 15291, Identification card system Guidance on design for accessible card-activated devices. This technical specific
30、ation provides guidance for the design and location of card-activated devices and the immediate environment to facilitate access for the users. DIN EN 1332-1:2009-10 EN 1332-1:2009 (E) 5 1 Scope The purpose of this European Standard is to ensure that card-operated devices are accessible and usable b
31、y standardising significant components of the user interface. This European Standard describes principles and guidelines so that people with the widest range of capabilities can use card-based services in any sector. This includes, but is not limited to, purchase of goods and services, leisure, dist
32、ribution, identification, banking, telecommunications, mass transport, parking, access control. It also provides recommendations for the operational procedures to be followed when users interact with a card-operated device: in order to enter a system; whilst using a system; leaving a system. In part
33、icular, this European Standard will: aid the users interaction with the system through a consistent user interface when entering, using and leaving card-operated devices; promote user confidence in card-based systems in general; promote efficient use, security and privacy of card-based systems; redu
34、ce the occurrence and consequences of error when the user enters, uses or leaves the system; enable people with different levels of ability and comprehension (e.g. minors, elderly, visually impaired, foreign language, motor impaired, hearing, etc) and different levels of experience (e.g. first-time
35、users) to use card-based systems; improve the learnability of new card-based systems through consistency. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, th
36、e latest edition of the referenced document (including any amendments) applies. EN 1332-4, Identification card systems Man-machine interface Part 4: Coding of user requirements for people with special needs 3 Terms, definitions and abbreviations 3.1 Terms and definitions For the purposes of this sta
37、ndard, the following terms and definitions apply: 3.1.1 automated teller machine ATM customer operated device that dispenses and/or accepts cash and/or other services DIN EN 1332-1:2009-10 EN 1332-1:2009 (E) 6 3.1.2 card-operated device device operated by a card which is designed to offer some servi
38、ce or goods 3.1.3 cardholder verification method CVM method of automatically identifying the cardholder e.g. Personal Identification Number, finger print, voice print 3.1.4 dialogue interaction between a user and a system to achieve a particular goal EN ISO 9241-10:1996 3.1.5 feedback system output
39、which a user recognises as a reaction of the system to the users input 3.1.6 inter-sector use use in more than one sector and thus not restricted by particular requirements defined in a sector standard 3.1.7 legibility visual properties of a character or symbol that determine the ease with which it
40、can be measured EN 29241-3:1993 3.1.8 machine readable card card incorporating a technology such as magnetic stripe, integrated circuit etc, that may be read by a machine 3.1.9 navigate (to) to progress through a transaction using navigation aids such as Page Up, Page Down, Next Page, Return to Menu
41、, etc. 3.1.10 Personal Identification Number PIN code or password the customer possesses for verification of identity EN 29564-1:1993 3.1.11 symbol either pictogram or icon 3.2 Abbreviations For the purposes of this standard, the following abbreviations apply: ATM automated teller machine CVM cardho
42、lder verification method PIN personal identification number DIN EN 1332-1:2009-10 EN 1332-1:2009 (E) 7 4 Approach to user interface design The approach to user interface design is divided into four main components Goals, Principles, Guidelines and Conformance Testing (which is a separate standard).
43、These components correspond to Sections 5, 6, 7 and 8 respectively. Figure 1 illustrates the relationship between these components. The contents of the Conformance Testing are derived from the user interface Guidelines, which are in turn driven by the Principles and Goals. Figure 1 Relationship betw
44、een Goals, Principles, Guidelines and Conformance Testing Note that there is not a 1:1 mapping between Goals and Principles, and Principles and Guidelines. For example, the principle “Consistency” can support most of the Goals. Several Principles can support the same Goal. There can also be a confli
45、ct between some Principles e.g. flexibility versus stability and ease of use. 5 Goals of the user interface The card-based systems user interface should be designed so that it is: Easy to learn: Ensure that users can be quickly acquainted with the system in order to be able to use it from initial co
46、ntact. Easy to use: The system shall be transparent and therefore easy to explore and efficient to use. Easy to remember: The use of the interface shall be easy to remember such that the user is able to return to the system after a period of not using it, without having to re-learn its interface. Er
47、ror tolerant: The system shall minimise the potential for errors being made, while reducing the severity of errors if they do occur. Fatal errors shall not be possible. Effective: The system shall ensure that the desired result can be achieved with a minimum of effort, and that the user never questi
48、ons the purpose of any part of the user interface. Satisfying to use: Satisfaction measures the extent to which users are free from discomfort, and their attitudes towards the use of the card operated device. DIN EN 1332-1:2009-10 EN 1332-1:2009 (E) 8 Goals for the design of a card-based system can
49、be illustrated using the model shown in Figure 2. The model shows the interaction between a human and the machine being used. The process is described below: Figure 2 A simple model for human-machine interaction 1) The user perceives information via one or more of the machines output devices. For example, the user hears an audible tone representing progress in the transaction. 2) The cognition box represents the users in
