1、November 2008DEUTSCHE NORM English price group 11No part of this standard may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS 35.240.15!$TAC“149303
2、2www.din.deDDIN EN 1332-3Identification card systems Man-machine interface Part 3: KeypadsEnglish version of DIN EN 1332-3:2008-11Identifikationskartensysteme Schnittstelle Mensch-Maschine Teil 3: TastenfelderEnglische Fassung DIN EN 1332-3:2008-11SupersedesDIN EN 1332-3:2000-01www.beuth.deDocument
3、comprises 18 pagesDIN EN 1332-3:2008-11 2 National foreword This standard has been prepared by Technical Committee CEN/TC 224 “Machine-readable cards, related device interfaces and operations” (Secretariat: AFNOR, France). The responsible German body involved in its preparation was the Normenausschu
4、ss Informationstechnik und Anwendungen (Information Technology Standards Committee), Technical Committee NA 043-01-17 AA Karten und persnliche Identifikation. DIN EN 1332-3:2008 is part of a series of standards, under the general title “Identification card systems Man-machine interface”. Machine rea
5、dable cards facilitate the provision of a growing variety of services across Europe. The purpose of the EN 1332 series of standards is to increase the accessibility of these services for the benefit of consumers. DIN EN 1332-3 specifies the arrangement, the number and location of numeric, function a
6、nd command keys, including placement of alphabetic characters on numeric keys. Design recommendations are also provided. Amendments This standard differs from DIN EN 1332-3:2000-01 as follows: a) The standard has been brought in line with the state of the art. b) The arrangement of function keys and
7、 the placement of alphabetic characters have been included. c) Annex A containing a list of optional function keys that may be present has been added. Previous editions DIN EN 1332-3: 2000-01 EUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN 1332-3August 2008ICS 35.240.15 Supersedes EN 1332-3:1999 E
8、nglish VersionIdentification card systems - Man-machine interface - Part 3:KeypadsSystmes de cartes didentification - Interface homme-machine - Partie 3: ClaviersIdentifikationskartensysteme - Schnittstelle Mensch-Maschine - Teil 3: TastenfelderThis European Standard was approved by CEN on 18 July 2
9、008.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on
10、 application to the CEN Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the CEN Management Cent
11、re has the same status as theofficial versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
12、Portugal,Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: rue de Stassart, 36 B-1050 Brussels 2008 CEN All rights of exploitation in any form and by any mean
13、s reservedworldwide for CEN national Members.Ref. No. EN 1332-3:2008: EEN 1332-3:2008 (E) 2 Contents Page Foreword3 Introduction .4 1 Scope 5 2 Normative references 5 3 Definitions 5 4 Sections of the keypad6 4.1 General6 4.2 Numeric keys6 4.3 Placement of alphabetic characters on numeric keys.7 4.4
14、 Command keys 8 4.4.1 Generality .8 4.4.2 Principles for the arrangement of command keys.8 4.5 Function keys.10 5 Recommendations for design 10 5.1 General design recommendations.10 5.2 Optical properties 11 5.2.1 Colour and keypad surface.11 5.2.2 Contrast between characters and keys.11 5.2.3 Contr
15、ast between keys and casing11 5.2.4 Illuminated keys.11 5.3 Dimensions.11 5.3.1 Size of keys 11 5.3.2 The space between each key12 5.3.3 Identification of key groups12 5.3.4 Height of characters on the keys .12 5.4 Geometrical properties .12 5.4.1 Shape of keys.12 5.4.2 Key tops12 5.4.3 Key material
16、13 5.4.4 Feedback and ease of keying.13 5.4.5 Force key activation 13 5.4.6 Number and positioning of key legends .13 6 Conformance13 7 Labelling and packaging.13 Annex A (informative) Optional function keys that may be present 14 Bibliography 15 DIN EN 1332-3:2008-11 EN 1332-3:2008 (E) 3 Foreword T
17、his document (EN 1332-3:2008) has been prepared by Technical Committee CEN/TC 224 “Identification card systems”, the secretariat of which is held by AFNOR. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the la
18、test by February 2009, and conflicting national standards shall be withdrawn at the latest by February 2009. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or a
19、ll such patent rights. This document supersedes EN 1332-3:1999. This European Standard is one of a series of standards, under the general title “Identification card systems Man-machine interface“ and the different parts are the following: Part 1 : Design principles for the user interface Part 2 : Di
20、mensions and location of a tactile identifier for ID-1 cards Part 3 : Keypads Part 4 : Coding of user requirements for people with special needs Part 5 : Raised tactile symbols for differenciation of application on ID-1 cards According to the CEN/CENELEC Internal Regulations, the national standards
21、organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portuga
22、l, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. DIN EN 1332-3:2008-11 EN 1332-3:2008 (E) 4 Introduction Machine readable cards facilitate the provision of a growing variety of services across Europe. The purpose of EN 1332 is to increase the accessibility of these
23、services for the benefit of consumers. This will be achieved by facilitating the inter-sector and cross-border interoperability of machine readable cards and to do so with the maximum possible degree of user-friendliness. EN 1332 addresses the needs of all users, including people with special needs,
24、 for example the aged, minors, the disabled, the visually impaired, those with learning difficulties, first time users and those not conversant with the local language. EN 1332 specifies: a) design principles for the user interface (including symbols) to be incorporated into the design of card opera
25、ted devices, but not the machine operations associated with the selection and delivery of goods or services ; b) tactile identifiers incorporated into the design of machine readable cards ; c) standard layout for the keypads of card operated devices ; d) coding of user requirements for people with s
26、pecial needs ; e) tactile markings for differentiating cards by application. The contents of EN 1332 are generically based, not sector specific, and cover card operated devices. It is recognised that the equipment may also be operated by other means, such as the insertion of notes and coins, but the
27、 scope of this standard has been, as indicated, narrowly defined. Issues relating to such consumer concerns at the man-machine interface as PIN presentation are not dealt with in EN 1332. The EN 1332 standard has been completed with CEN/TS 15291 Guidance on design for accessible card-activated devic
28、es. This technical specification provides guidance for the design and location of card-activated devices and the immediate environment to facilitate access for the users. DIN EN 1332-3:2008-11 EN 1332-3:2008 (E) 5 1 Scope This European Standard covers the ergonomic layout and usability of keypads. T
29、he keypad may consist of numeric, command, function and alphanumeric keys. On the basis that keypad layout impacts performance (keying speed and errors), this European Standard aims to: enhance usability; ensure ease of use through consistency; increase customer confidence; reduce customer error; im
30、prove operating time; ensure ergonomic data entry. This European Standard specifies the arrangement, the number and location of numeric, function and command keys, including placement of alphabetic characters on numeric keys. Design recommendations are also provided. This standard applies to all ide
31、ntification card systems equipped with a numeric keypad for use by the public. Personal card reading devices, such as mobile phones, are outside the scope of this standard. This standard does not cover virtual numeric keypad on screens for PIN entry. 2 Normative references The following referenced d
32、ocuments are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 1332-1, Identification card systems Man-machine interface Part 1: Design
33、 principles for the user interface 3 Definitions For the purposes of this document, the following definitions apply: 3.1 ergonomics scientific discipline concerned with the understanding of interactions among human and other elements of a system, and the profession that applies theory, principles, d
34、ata and methods to design in order to optimize human well-being and overall system performance ISO 6385:2004 3.2 Personal Identification Number PIN code or password the customer possesses for verification of identity DIN EN 1332-3:2008-11 EN 1332-3:2008 (E) 6 3.3 alphanumeric keyboard input device w
35、ith many keys that includes both the letters of the alphabet and numerical digits 3.4 graphic symbol image used to represent an object or idea NOTE Often placed on a key or button to signify a particular system function. 3.5 numeric keys keys on a keyboard that contain the characters 0 to 9 3.6 func
36、tion keys set of keys in addition to the alphanumeric and command keys NOTE They may either have a dedicated function (hard key) or a variable function which depends on the mode of operation (soft key). 3.7 command keys keys used in conjunction with numeric keys NOTE These keys (“cancel“, “enter“ an
37、d “clear“) are described in Table 1. 3.8 disability restriction or lack of ability to perform an activity in the manner or within the range considered normal for a human being NOTE Disability may be temporary. 3.9 keypad arrangement of numeric, command and, where required, function and/or alphanumer
38、ic keys laid out in a specific manner 4 Sections of the keypad 4.1 General There may be three sections of the keypad: numeric section optionally including alphabetic characters; command key section; function key section. 4.2 Numeric keys All keypads shall provide for the entry of the decimal numeric
39、 characters 0 to 9. The arrangement of numeric keys shall be according to Figure 1. DIN EN 1332-3:2008-11 EN 1332-3:2008 (E) 7 To assist blind and visually impaired people, the “5“ key shall be identified by a suitable tactile identifier. This should be a raised dot, preferably on the key. The raise
40、d dot should be at least 0.3 mm high and its position shall not interfere with the legibility of the key legend. Other tactile identifiers or raised numerals should not be present on the numeric keys as this may be confused with function keys by blind or visually impaired people. NOTE Figure 1 is no
41、t to scale. Figure 1 Arrangement of numeric keys on keypad 4.3 Placement of alphabetic characters on numeric keys Avoid alphabetic characters unless they are essential for performance of the task. If alphabetic characters are present keys should reflect the local language where the device is located
42、. If the placement of alphabetic characters is required then they shall be placed on the numeric keys as specified on Figure 2. NOTE Keys 1 and 0 contain no alphabetic characters. NOTE 1 Figure 2 is not to scale. NOTE 2 In some circumstances it may be more appropriate to place the alphabetic charact
43、ers on the casing instead on the key top. NOTE 3 There are other alphabetic characters which may also be present on the key surface. Figure 2 Placement of Latin alphabetic characters on the numeric keys DIN EN 1332-3:2008-11 EN 1332-3:2008 (E) 8 4.4 Command keys 4.4.1 Generality If command keys are
44、required, the keys “cancel“ and “enter“ shall be present on a keypad as a minimum. If required, the command key “clear“ may also be present. The functional description of the command keys is as according to Table 1. Table 1 Functional description of command keys Name Description Key colour Key legen
45、d Tactile symbol Enter Confirms an action. Green OK O Cancel Cancels the whole transaction. If no clear key is present, its function is context dependent and it may cancel the operation in progress. Red X X Clear Erases the numeric or alphabetic characters previously entered. Yellow It is recognised
46、 that the name of the command may be in local language equivalents. The initial letter should be upper case and the rest in lower case. Other keys shall not be coloured in red, yellow or green. 4.4.2 Principles for the arrangement of command keys When the command keys are horizontally arranged, “can
47、cel“ shall be located the furthest left, “enter“ the furthest right. These keys shall be located on the bottom row of the keypad as shown in Figures 3 and 4. When the command keys are vertically arranged, “cancel“ shall be the uppermost key, “enter“ the lowest as shown in Figure 5. For all arrangeme
48、nts, the “enter“ key is always located at the bottom right of the keypad. When only “cancel“ and “enter“ in addition to the numeric keys are present, the keypad arrangement shall be according to Figure 3. When “clear“ is present in the horizontal layout it shall be placed between “cancel“ and “enter
49、“ according to Figure 4. In the vertical layout, “clear“ shall be placed just below “cancel“ (see Figure 5). DIN EN 1332-3:2008-11 EN 1332-3:2008 (E) 9 NOTE 1 Figure 3 is not to scale. NOTE 2 The words “cancel“ and “enter“ refer to the function of the keys and not the key legend. Figure 3 Keypad layout when only numeric keys and the command keys “cancel“ and “enter“ are present NOTE 1 Figure 4 is not to scale. NOTE 2 The words “cancel“, “clear“ and “enter“ refer to the function of the keys and not the key legend. Figure 4
