1、March 2014 Translation by DIN-Sprachendienst.English price group 18No part of this translation may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS
2、13.180; 25.040.40!%,)“2099306www.din.deDDIN EN ISO 11064-4Ergonomic design of control centres Part 4: Layout and dimensions of workstations (ISO 11064-4:2013);English version EN ISO 11064-4:2013,English translation of DIN EN ISO 11064-4:2014-03Ergonomische Gestaltung von Leitzentralen Teil 4: Ausleg
3、ung und Mae von Arbeitspltzen (ISO 11064-4:2013);Englische Fassung EN ISO 11064-4:2013,Englische bersetzung von DIN EN ISO 11064-4:2014-03Conception ergonomique des centres de commande Partie 4: Agencement et dimensionnement du poste de travail (ISO 11064-4:2013);Version anglaise EN ISO 11064-4:2013
4、,Traduction anglaise de DIN EN ISO 11064-4:2014-03SupersedesDIN EN ISO 11064-4:2004-10www.beuth.deDocument comprises 45 pagesIn case of doubt, the German-language original shall be considered authoritative.02.14 DIN EN ISO 11064-4:2014-03 2 A comma is used as the decimal marker. National foreword Th
5、is document (EN ISO 11064-4:2013) has been prepared by Technical Committee ISO/TC 159 “Ergonomics” (Secretariat: DIN, Germany), Subcommittee SC 4 “Ergonomics of human-system interaction”, Working Group WG 8 “Ergonomic design of control centres” in collaboration with Technical Committee CEN/TC 122 “E
6、rgonomics“ (Secretariat: DIN, Germany). The responsible German body involved in its preparation was the Normenausschuss Ergonomie (Ergonomics Standards Committee), Joint Working Committee NA 023-00-04 GA Ergonomie fr Informationsverarbeitungs-systeme. The DIN Standards corresponding to the Internati
7、onal Standards referred to in Clause 2 of this standard are as follows. ISO 7250-1 DIN EN ISO 7250-1 ISO 9241-410 DIN EN ISO 9241-410 ISO 9241-5 DIN EN ISO 9241-5 ISO 11064-3 DIN EN ISO 11064-3 DIN EN ISO 11064 consists of the following parts, under the general title Ergonomic design of control cent
8、res: Part 1: Principles for the design of control centres Part 2: Principles for the arrangement of control suites Part 3: Control room layout Part 4: Layout and dimensions of workstations Part 5: Displays and controls Part 6: Environmental requirements for control centres Part 7: Principles for the
9、 evaluation of control centres Amendments This standard differs from DIN EN ISO 11064-4:2004-10 as follows: a) normative references have been extended; b) figures have been deleted/extended/added; c) the last column of Table 2 “Operations and postures” relating to the eye position has been deleted;
10、d) Annex B (informative) “Conformance matrix” has been added. Previous editions DIN EN ISO 11064-4: 2004-10 DIN EN ISO 11064-4:2014-03 3 National Annex NA (informative) Bibliography DIN EN ISO 7250-1, Basic human body measurements for technological design Part 1: Body measurement definitions and lan
11、dmarks DIN EN ISO 9241-410, Ergonomics of human-system interaction Part 410: Design criteria for physical input devices DIN EN ISO 9241-5, Ergonomic requirements for office work with visual display terminals (VDTs) Part 5: Workstation layout and postural requirements DIN EN ISO 11064-3, Ergonomic de
12、sign of control centres Part 3: Control room layout DIN EN ISO 11064-4:2014-03 4 This page is intentionally blank EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO 11064-4 November 2013 ICS 13.180 Supersedes EN ISO 11064-4:2004 English Version Ergonomic design of control centres Part 4: Layou
13、t and dimensions of workstations (ISO 11064-4:2013) Conception ergonomique des centres de commande Partie 4: Agencement et dimensionnement du poste de travail (ISO 11064-4:2013) Ergonomische Gestaltung von Leitzentralen Teil 4: Auslegung und Mae von Arbeitspltzen (ISO 11064-4:2013) This European Sta
14、ndard was approved by CEN on 24 August 2013. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning
15、 such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its
16、 own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, German
17、y, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR N
18、ORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2013 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO 11064-4:2013 E ContentsPageForeword . 3Introduction . 41 Scope . 52 Normative references 53 Terms and
19、definitions . 54 Initial control workstation layout considerations 75 Factors determining control workstation design . 85.1 General user considerations 95.2 Visual tasks . 135.3 Auditory tasks 145.4 Working postures . 146 Control workstation layout 166.1 General layout considerations . 176.2 Layout
20、requirements . 187 Control workstation dimensions .217.1 Dimension considerations 217.2 Seated control workstations . 217.3 Standing control workstations 22Annex A (informative) Arranging displays and control workstations .23Annex B (informative) Conformance matrix 34Bibliography 41DIN EN ISO 11064-
21、4:2014-03 EN ISO 11064-4:3013 (E) 2- Foreword This document (EN ISO 11064-4:2013) has been prepared by Technical Committee ISO/TC 159 Ergonomics in collaboration with Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN. This European Standard shall be given the status
22、 of a national standard, either by publication of an identical text or by endorsement, at the latest by May 2014, and conflicting national standards shall be withdrawn at the latest by May 2014. Attention is drawn to the possibility that some of the elements of this document may be the subject of pa
23、tent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. This document supersedes EN ISO 11064-4:2004. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this Eu
24、ropean Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, S
25、lovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. Endorsement notice The text of ISO 11064-4:2013 has been approved by CEN as EN ISO 11064-4:2013 without any modification. “”DIN EN ISO 11064-4:2014-03 EN ISO 11064-4:3013 (E) 3IntroductionThis part of ISO 11064 establishes ergonomic
26、 requirements, recommendations and guidelines for the design of workplaces in control centres.All types of control centres are covered, including those for the process industry, transport and dispatching systems and emergency services. Although this part of ISO 11064 is primarily intended for non-mo
27、bile control centres, many of the principles are relevant to mobile centres such as those found on ships, locomotives and aircraft.User requirements are a central theme of this part of ISO 11064 and the processes described are designed to take into account the needs of users at all design stages. Th
28、e overall strategy for dealing with user requirements is presented in ISO 11064-1. ISO 11064-2 provides guidance on the design and planning of the control room in relation to its supporting areas. Requirements for the layout of the control room are covered by ISO 11064-3. Displays and controls, huma
29、n computer interaction and the physical working environment are presented in ISO 11064-5 and ISO 11064-6. Evaluation principles are dealt with in ISO 11064-7.The users of this standard are assumed to have some understanding of anthropometry, its use and limitations, and its application in the contex
30、t of control rooms. Where this understanding is in doubt, it is recommended that the advice of an expert be sought.The ultimate beneficiaries of this part of ISO 11064 will be the operator within the control room and other such users. It is the needs of these users that provide the ergonomic require
31、ments that are addressed by the International Standards developers. Although it is unlikely that the end user will read this International Standard, or even know of its existence, its application should provide the user with interfaces that are more usable and a working environment which is more con
32、sistent with operational demands, and result in a solution which will improve system performance, minimize error and enhance productivity.DIN EN ISO 11064-4:2014-03 EN ISO 11064-4:3013 (E) 41 ScopeThis part of ISO 11064 specifies ergonomic principles, recommendations and requirements for the design
33、of workstations found in control centres. It covers control workstation design with particular emphasis on layout and dimensions. It is applicable primarily to seated, visual-display-based workstations, although control workstations at which operators stand are also addressed. These different types
34、of control workstation are to be found in applications such as transportation control, process control and security installations. Most of these workstations now incorporate flat-display screens for the presentation of information.2 Normative referencesThe following documents, in whole or in part, a
35、re normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.ISO 7250-1:2008, Basic human body measurements for tech
36、nological design Part 1: Body measurement definitions and landmarksISO 9241-410:2008, Ergonomics of human-system interaction Part 410: Design criteria for physical input devicesISO 9241-5:1998, Ergonomic requirements for office work with visual display terminals (VDTs) Part 5: Workstation layout and
37、 postural requirementsISO 11064-3:1999, Ergonomic design of control centres Part 3: Control room layoutISO 11428:1996, Ergonomics Visual danger signals General requirements, design and testing3 Terms and definitionsFor the purposes of this part of ISO 11064, the following terms and definitions apply
38、.3.1control workstationsingle or multiple working position, including all equipment such as computers and communication terminals and furniture at which control and monitoring functions are conductedSOURCE: ISO 11064-3:1999, 3.7.3.2cone of fixationsangular extent to which the line of sight can be sw
39、ept by rotating the eyeball in the skull while the head restsDIN EN ISO 11064-4:2014-03 EN ISO 11064-4:3013 (E) 53.3legibilityability for unambiguous identification of single characters or symbols that may be presented in a non-contextual formatSOURCE: ISO 9241-302:2008, 3.3.35.3.4line-of-sightline
40、connecting the point of fixation and the centre of the pupilNote 1 to entry: The line-of-sight with two eyes is the line connecting the point of fixation and the midpoint between the two pupilsSOURCE: ISO 9241-302:2008, 3.3.36.3.5nearpointnearest viewing distance to which the eye accommodates3.6norm
41、al line-of-sightinclination of the line-of-sight with respect to the horizontal plane, when the muscles assigned for the orientation of the eyes are relaxed3.7percentilevalue of a variable below which a certain percentage of observations fall3.8reach envelopethree-dimensional space in which an opera
42、tor can comfortably reach and manipulate controls by either hand while assuming a posture normally anticipated for the task3.9task zonespace determined by the equipment and activities required for the conduct of a particular task3.10visual angleangle subtended at the eye by the viewed object, e.g. a
43、 character or symbol3.11visual field, field of visionphysical space visible to an eye in a given positionSOURCE: ISO 8995:1989, 3.1.10.Note 1 to entry: In this standard the use of both eyes is assumed for visual field considerations.Note 2 to entry: The position of the visual field depends on the di
44、rection of the line-of-sight.Note 3 to entry: Separate, distinct stimuli in the visual field will be detected even if they appear simultaneously.Note 4 to entry: While the extent of the visual field is approximately 35 around the line-of-sight, only between 1 and 2 of these are for sharp vision.3.12
45、work environmentphysical, chemical, biological, organizational, social and cultural factors surrounding a workerSOURCE: ISO 6385:2004, 2.6.DIN EN ISO 11064-4:2014-03 EN ISO 11064-4:3013 (E) 63.13work spacevolume allocated to one or more persons in the work system to complete the work taskSOURCE: ISO
46、 6385:2004, 2.15.3.14workstationcombination of work equipment for a particular person in a work spaceSOURCE: ISO 11064-2:2000, 3.5.Note 1 to entry: It is possible that several persons may share a particular control workstation, or that several persons alternate several workstations within any period
47、 of time (i.e. on an hourly, daily, weekly basis).3.15work taskactivity or set of activities required by the worker to achieve an intended outcomeSOURCE: ISO 6385:2004, 2.17.4 Initial control workstation layout considerationsThe starting point for control workstation design (shape and dimensions) is
48、 a list of work tasks and related work characteristics. The human operator may need certain facilities, such as displays, input devices and communication equipment. Work space may also be required for special control-room-related tasks such as paper work. For each task, a compilation of the requirements of the associated devices is needed. By taking account of job designs, task zones are combined together into control workstation arrangements. The grouping of control workstations
