KS S 2030-1-2008 After-sales services-Process《售后服务 流程》.pdf

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1、 KSKSKSKSKSKSKSK KSKSKS KSKSK KSKS KSK KS KS S 2030 1 KS S 2030 1:2008 2008 12 30 http:/www.kats.go.krKS S 2030 1:2008 : ( ) () ( ) () () ( ) : ( ) ( ) : (http:/www.standard.go.kr) : : 2008 12 30 2008-0962 : : ( 02-509-7278) (http:/www.kats.go.kr). 10 5 , . KS S 2030 1:2008 i ii 1 1 2 1 3 .1 4 .2 5

2、2 6 .2 7 .2 8 3 9 3 10 .3 10.1 .3 10.2 .3 11 .3 11.1 3 11.2 4 11.3 4 11.4 4 KS S 2030 1:2008 ii . . KS S 2030 2 . KS S 2030 1:2008 After-sales services Process 1 . , , ( ) . 2 . . ( ) . KS S 2030 2, KS S 1006 1, 3 . 3.1 ( A/S ) . 3.2 ( A/S ) A/S A/S 3.3 ( A/S ) A/S A/S ( , , ) 3.4 ( A/S ) A/S KS S

3、2030 1:2008 2 3.5 ( A/S ) A/S A/S 3.6 ( A/S ) A/S A/S 3.7 A/S A/S A/S . 4 a) A/S A/S . b) A/S A/S . c) A/S A/S ( ) . d) A/S A/S A/S A/S , A/S ( , ) ( , ) . e) A/S A/S A/S . f) A/S A/S . g) A/S A/S . h) A/S A/S A/S , A/S , , A/S . 5 A/S KS S 1006 1 7.3 . 6 a) A/S A/S A/S . b) A/S A/S , , A/S A/S . c)

4、 A/S A/S . . . d) A/S , A/S A/S . 7 a) A/S , A/S . b) A/S A/S A/S , , . KS S 2030 1:2008 3 8 a) A/S A/S . b) A/S . c) A/S A/S , . d) A/S A/S , A/S . e) A/S A/S . f) A/S A/S . ( ) , , g) A/S A/S , . h) A/S (tracking) ARS . 9 a) A/S A/S . b) A/S A/S . 10 10.1 a) A/S A/S A/S A/S . b) A/S A/S A/S A/S .

5、c) A/S A/S A/S . 10.2 a) A/S , . b) A/S A/S , . 11 A/S . 11.1 KS S 2030 1:2008 4 a) A/S A/S , , A/S . b) , , . 11.2 a) A/S A/S A/S . b) A/S . c) A/S . 11.3 a) A/S . b) A/S , . c) A/S . 11.4 a) A/S , . b) A/S , . 135513 7017 (02)60094114 (02)600948878 http:/ KS S 2030 1:2008 KSKSKS SKSKS KSKS SKS KS SKS KSKS SKSKS KSKSKS After-sales servicesProcess ICS 03.080.30 Korean Agency for Technology and Standards http:/www.kats.go.kr

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