1、2012 年武汉市教师公开招聘考试（小学英语）真题试卷及答案与解析一、单项选择题1 计算机的外存储器主要有软盘、( )、光盘和优盘。（A）键盘（B）显示器（C）打印机（D）硬盘2 键盘好像我们在计算机上写字的“笔” ，找一找下面哪一个键是 “删除”键( )。（A）Enter（B） Shift（C） Ctrl（D）Delete3 从软件的归类属性来看，Windows 7 应属于( )。（A）应用软件（B）文字处理软件（C）系统软件（D）数据库4 在打开“智能 ABC”输入法后，在键盘上找不到汉语拼音“ ”这个字母，我们可以用来代替“ ”的键是( ) 。（A）“u”（B） “V”（C） “Z”（D
2、）“i”5 Word 文字处理软件的展名是 ( ).（A）mpeg（B） ppt（C） doc（D）xls6 在 Excel 中，一个工作簿可以包含的工作表是 ( )。（A）多（B） 3 个（C） 2 个（D）17 国际互联网简称“Internet”，它是一个巨大的信息宝库，要浏览里面精彩的信息，还需要一个好帮手，这个帮手就是( )。（A）QQ（B）电子邮件（C） IE 浏览器（D）金山毒霸8 PowerPoint 演示文稿，幻灯片放映可以使用的快捷键是( )。（A）F5（B） F4（C） F6（D）F89 下列关于电子邮件的错误说法是( )。（A）发送电子邮件时，一次只能发给一个接收者（B）
3、向对方发送电子邮件时，对方不一定要开机（C）电子邮件由电子头和电子体两部分组成（D）电子邮件服务是用户或用户组之间通过计算机网络收发信息的服务10 为了预防病毒在计算机中安装了操作系统补丁(windows update)的防病毒软件，也按时升级了病毒定义文件，仍旧被种了木马程序(即被感染病毒)，最不可能的原因是( )。（A）管理员口令过于简单或者没有设置口令，导致被口令蠕虫病毒攻击（B）打开了不明邮件的附件导致（C）下载了不明软件或者程序导致（D）没有及时备份注册表导致二、Vocabulary and Structure11 after（A）vegetable（B） grass（C） favo
4、rite（D）plate12 butterfly（A）rhyme（B） mysterious（C） heavy（D）lovely13 slowly（A）clown（B） town（C） blow（D）tower14 island（A）river（B） comics（C） blind（D）switch15 laughter（A）sleigh（B） weight（C） might（D）cough16 Just a moment. I havent finished packing my suitcase. _. Its high time we left for the airport.（A）Go
5、 ahead（B） Take it easy（C） Hurry up（D）Thats fine17 Passengers are permitted_only one piece of hand luggage onto the plane.（A）to carry（B） carry（C） to be carried（D）being carried18 The young man couldnt afford a new car. _, he bought a used one.（A）Besides（B） Otherwise（C） Instead（D）Still19 What do you th
6、ink of store shopping in the future? Personally, I think it will exist along with home shopping but_.（A）will never replace（B） would never replace（C） will never be replaced（D）would never be replaced20 We got here on Tuesday afternoon. _Why didnt you call us earlier?（A）Good luck!（B） You did?（C） Its no
7、 surprise.（D）Youre welcome.21 On receiving a phone call from his wife _ she had a fall, Mr. Gordon immediately rushed home from his office.（A）says（B） said（C） saying（D）to say22 You cant predict everything. Often things dont_as you expect.（A）run out（B） break out（C） work out（D）put out23 My teacher says
8、 shes canceling the class play. I just cant understand. _. You were looking forward to it.（A）It doesnt matter（B） Its very unwise of her（C） Dont worry about it（D）You must be disappointed24 The two girls are so alike that strangers find_difficult to tell one from the other.（A）it（B） them（C） her（D）that2
9、5 They are broadening the bridge to_the flow of traffic.（A）put off（B） speed up（C） turn on（D）work out三、阅读理解25 Can dogs and cats live in perfect harmony in the same home? People who are thinking about adopting a dog as a friend for their cats are worried that they will fight. A recent research has fou
10、nd a new recipe for success. According to the study, if the cat is adopted before the dog, and if they are introduced when still young(less than 6 months for cats, a year for dogs), it is highly probable that the two pets will get along swimmingly. Two-thirds of the homes interviewed reported a posi
11、tive relationship between their cat and dog.However, it wasn t all sweetness and light. There was a reported coldness between the cat and dog in 25% of the homes, while aggression and fighting were observed in 10% of the homes. One reason for this is probably that some of their body signals were jus
12、t opposite. For example, when a cat turns its head away it signals aggression, while a dog doing the same signals submission.In homes with cats and dogs living peacefully, researchers observed a surprising behaviour. They are learning how to talk each other s language. It is a surprise that cats can
13、 learn how to talk “ Dog“ , and dogs can learn how to talk “ Cat“.What s interesting is that both cats and dogs have appeared to develop their intelligence. They can learn to read each other s body signals, suggesting that the two may have more in common than was previously suspected. Once familiar
14、with each other s presence and body language, cats and dogs can play together, greet each other nose to nose, and enjoy sleeping together in the sofa. They can easily share the same water bowl and in some cases groom(梳理)each other.The significance of this research on cats and dogs may go beyond pets
15、to people who don t get along, including neighbors, colleagues at work, and even world superpowers. If cats and dogs can learn to get along, surely people have a good chance.26 Some cats and dogs may fight when_.（A）they are cold to each other（B） they look away from each other（C） they misunderstand e
16、ach other s signals（D）they are introduced at an early age27 What is found surprising about cats and dogs?（A）They eat and sleep together.（B） They observe each others behaviors.（C） They learn to speak each other s language.（D）They know something from each other s voice.27 The 2012 London Olympics had
17、enough problems to worry about. But one more has just been addeda communications blackout caused by solar storms.After a period of calm within the Sun, scientists have detected the signs of a flesh cycle of sun-spots that could peak in 2012, just in time for the arrival of the Olympic torch in Londo
18、n.Now scientists believe that this peak could result in vast solar explosions that could throw billions of tons of charged matter towards the Earth, causing strong solar storms that could jam the telecommunications satellites and interact links sending five Olympic broadcast from London.“The Suns ac
19、tivity has a strong influence on the Earth. The Olympics could be in the middle of the next solar maximum which could affect the functions of communications satellites,“ said Professor Richard Harrison, head of space physics at the Rutherford Appleton Laboratory in Oxfordshire.At the peak of the cyc
20、le, violent outbursts called coronal mass ejections(日冕物质抛射)occur in the Suns atmosphere, throwing out great quantities of electrically-charged matter. “ A coronal mass ejection can carry a billion tons of solar material into space at over a million kilometres per hour. Such events can expose astrona
21、uts to a deadly amount, can disable satellites, cause power failures on Earth and disturb communications,“ Professor Harrison added. The risk is greatest during a solar maximum when there is the greatest number of sunspots.Next week in America, NASA is scheduled to launch a satellite for monitoring
22、solar activity called the Solar Dynamics Observatory(SDO), which will take images of the Sun that are 10 times clearer than the most advanced televisions available.The Rutherford Appleton Laboratory helped to make the high-tech cameras that will capture images of the solar flares(太阳耀斑)and explosions
23、 as they occur.Professor Richard Holdaway, the labs director, said that the SDO should be able to provide early warning of a solar flare or explosion big enough to affect satellite communications on the Earth.“If we have advance warning, well be able to reduce the damage. What you dont want is thing
24、s switching off for a week with no idea of whats caused the problem,“ he said.28 The phrase “ communications blackout“ in Paragraph 1 most probably refers to_during the 2012 Olympics.（A）the extinguishing of the Olympic torch（B） the collapse of broadcasting systems（C） the transportation breakdown in
25、London（D）the destruction of weather satellites29 What can be inferred about the solar activity described in the passage?（A）The most fatal matter from the corona falls onto Earth.（B） The solar storm peak occurs in the middle of each cycle.（C） It takes several seconds for the charged matter to reach E
26、arth.（D）The number of sunspots declines after coronal mass ejections.30 According to the passage, NASA will launch a satellite to_.（A）take images of the solar system（B） provide early warning of thunderstorms（C） keep track of solar activities（D）improve the communications on Earth31 Which of the follo
27、wing might be the best title of the passage?（A）Solar Storms; An Invisible Killer（B） Solar Storms; Earth Environment in Danger（C） Solar Storms; Threatening the Human Race（D）Solar Storms; Human Activities to Be Troubled31 In the more and more competitive service industry, it is no longer enough to pro
28、mise customer satisfaction. Today, customer “delight“ is what companies are trying to achieve in order to keep and increase market share.It is accepted in the marketing industry, and confirmed by a number of researchers, that customers receiving good service will promote business by telling up to 12
29、 other people; those treated badly tell tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Intern
30、et. For example, many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage“caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.“ Many people do not like talking to machine
31、s,“ says Dr. Storey, Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust themthe sort
32、 of comfortable feelings people have during face-to-face chats with their local branch manager. “Recommended ways of creating customer delight include: under-promising and over-delivering(saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty
33、product immediately; throwing in a gift voucher(购物礼券)as an unexpected “thank you“ to regular customers; and always returning calls, even when they are complained.Aiming for customer delight is all very well, but if services do not reach the high level promised , disappointment or worse will be the r
34、esult. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy(for example, “ I know how you must feel“), and possible solutions(replacement, compensation or whatever fairness suggests best meets the case).Airlines face some of the tou
35、ghest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.For British Airways staff, a winning telepho
36、ne style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their names, job title and a “we are here to help“ attitude. The company has invested heavily in information technology to make sure that information is availa
37、ble instantly on screen.British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.Customer care is obviously here to stay and it would be a foolish company that used slogans su
38、ch as “we do as we please“. On the other hand, the more customers are promised, the greater the risk of disappointment.32 We can learn from Paragraph 2 that_.（A）complaining customers are hard to satisfy（B） unsatisfied customers receive better service（C） satisfied customers catch more attention（D）wel
39、l-treated customers promote business33 The writer mentions “phone rage“(Paragraph 3)to show that_.（A）customers often use phones to express their anger（B） people still prefer to buy goods online（C） customer care becomes more demanding（D）customers rely on their phones to obtain services34 What does th
40、e writer recommend to to create customer delight?（A）Calling customers regularly.（B） Giving a “thank you“ note.（C） Delivering a quicker service.（D）Promising more gifts.35 Which of the following is conveyed in this article?（A）Face-to-face service creates comfortable feelings among customers.（B） Compan
41、ies that promise more will naturally attract more customers.（C） A company should promise less but do more in a competitive market.（D）Customer delight is more important for air lines then for banks.四、完成句子36 As soon as he saw Grandma a little sleepy, he drew the curtains and left the room.(按原句意思改写句子)
42、_ _a little sleepy, he drew the curtains and left the room at once.37 Nothing can be compared with our childrens physical and mental health,_ _?(完成反义疑问句 )38 If you cannot go there with me, I would rather stay here idle.(改为简单句) I prefer_idle rather than_there without you.39 “Dont always think of the
43、past, just go ahead,“ said Mum to her daughter.(改为间接引语)Mum_her daughter_think of the past_go ahead.40 It_be_to the public_we all_with the conclusion of the investigation.(根据下面汉语意思完成句子) 只有当我们都同意了，调查结果才能公布于众。五、短文填空40 A. But it is my train.B. they didnt know the train was going to leave.C. was very exc
44、ited.D. Hurry up, please.E. looked very sad.F. The next train will come in the minutes.G. Take your time.Saying GoodbyeMany people were waiting for the train. Some were reading newspapers and some were saying goodbye to their friends.Doctor Smith, Mr. Lee and Mr. Brown were talking so happily that【K
45、1】_Then the guard called loudly, “The train is going to leave. 【K2】_“ The three men heard the guard and two of them jumped onto the train quickly before it moved. One was left behind. It was Dr. Smith. He【K3 】_The guard came to him and said, “Dont worry. 【K4】_“ “I Know. “ Dr. Smith said, 【K5】_My fri
46、ends only came to say goodbye to me. “41 【K1】42 【K2】43 【K3】44 【K4】45 【K5】45 A recent poll(调查)on listening to a portable music player in the US found that lots of high school students and many adults have e【K1】_at least one symptom of hearing loss.The poll was c【K2】_out by the American Speech-Languag
47、e-Hearing Association(ASHA). R【K3】_showed that 28 percent of high school students and 26 percent of adults have had to turn up the v【K4】_on their televisions.The poll also found that 29 percent of students kept saying “what“ or “huh“ while they were talking with people because they couldnt hear thin
48、gs clearly enough. F【K5】_18 percent of students and 12 percent of adults said they have heard ringing in their e【K6】_Experts say more research is needed to prove a direct 1【K7】_between portable music and hearing loss. They think, however, that these players are leading to hearing p【K8 】_Experts sugg
49、est turning it down and reducing the a【K9】_of time you spend listening to music on a portable player. They also suggest changing from earphones to larger speakers. Big traditional headsets are also h【K10】_than modern earphones.46 【K1】47 【K2】48 【K3】49 【K4】50 【K5】51 【K6】52 【K7】53 【K8】54 【K9】55 【K10】六、书面表达56 For this part, you are
