1、Lessons Learned Entry: 1403Lesson Info:a71 Lesson Number: 1403a71 Lesson Date: 2004-05-10a71 Submitting Organization: LARCa71 Submitted by: NASA Engineering and Safety CenterSubject: Improvement of Agency-Wide Support Functions are Required to Implement the One NASA Organization Abstract: The NASA E
2、ngineering and Safety Center (NESC) was charted to perform independent technical analyses and evaluations of complex technical issues of Agency programs by using a diverse team of scientists and engineers from across the Agency. This is being accomplished successfully using the One NASA approach. As
3、 such, the NESC has become a pathfinder activity for the development of a One NASA organization. Numerous administrative hurdles had to be overcome in establishing the NESC as a true, One NASA organization. Improvements are needed in the areas of personnel records, payroll, benefits, directory servi
4、ces, IT, and property control among others.Description of Driving Event: The requirement for the NESC originated as recommendation R7.5-1 from the Columbia Accident Investigation Board (CAIB), (CAIB Report, Volume I, pg. 193). To be effective, the NESC was charted as a One NASA organization. Organiz
5、ing under the One NASA model proved difficult, due in part to unexpected issues with Agency-wide support functions. The inconsistency continually impeded progress toward the goal of a full operating capability and caused undue stress to personnel.Lesson(s) Learned: The NESC is located at LaRC. A por
6、tion of the NESC work force is located at LaRC while other NESC employees are located at their home Centers and report to their NESC supervisors at LaRC. The following issues occurred for NESC employees remaining at their home centers:a71 Medical Records a72 Employee medical records were transferred
7、 to storage or forwarded to LaRC instead of Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-staying at the home Center clinic where the employee is assigneda71 Directory Services a72 The employees listings in the X.500 Directory Service were deleteda
8、72 The employees One NASA email address was deleteda71 Payroll a72 Combined Federal Campaign (CFC) payroll deductions stoppeda72 Thrift Savings Plan (TSP) deductions stoppeda72 NASA Employee Benefits (NEBA) deductions stoppeda72 Access to Employee Express blockeda72 Leave balances did not transfera7
9、2 Allotments stoppeda71 NASA Training a72 SOLAR account shut downa71 Financial Disclosure Form 450 a72 Home Center Chief Counsel refused to answer employee questions about Form 450 and referred them to LaRC Chief Counsela71 IT a72 Virtual Private Network users cannot access all required resources be
10、hind LaRC firewalla71 Travel Manager a72 All NESC employees ultimately required to have LaRC Travel Manager Account since NESC supervisors at LaRC could not approve travel entered into another Centers Travel Manager system.a72 NESC Chief Engineers at home Centers could not approve travel for non-NES
11、C employees because they cannot have supervisor privileges in their home Centers Travel Manager system. NASA employees outside of the NESC are frequently used on NESC projects.a71 Property Control a72 Property used by a NESC employee at a home Center stayed under home Center Property Control System.
12、 Should be tagged to the NESC. When Property Loan Agreements are required, there is no NESC Supervisor at the respective Centers (all NESC Supervisors reside at LaRC). All future NESC funded equipment will be tagged to LaRC.a71 Badge Requirements/Access to Buildings a72 Some NESC employees were unab
13、le to enter facilities at their home Center due to being hard-lined to LaRC even though they kept their badge from the home Center.a71 Security a72 Once NESC employees are reassigned to the NESC, their home Centers Office of Security has no record these employees are still civil service employees an
14、d are on the Agencys roles. Recommendation(s): Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-For One NASA organizations to operate more efficiently and effectively, improvements to Agencys support functions should continue. Suggest the Agency proce
15、ss “mock” personnel actions that reassign civil service employees across the Agency and identify which processes and procedures need to be worked. This will allow the Agency to develop real-time solutions that will limit similar problems in the future. One process is being developed for Property Con
16、trol issues where all NESC equipment will have LaRC property tags, regardless of where (which Center) the property resides. Evidence of Recurrence Control Effectiveness: N/ADocuments Related to Lesson: N/AMission Directorate(s): a71 Exploration Systemsa71 Sciencea71 Space Operationsa71 Aeronautics R
17、esearchAdditional Key Phrase(s): a71 Administration/Organizationa71 Financial Managementa71 Human Factorsa71 Human Resources & Educationa71 Policy & PlanningAdditional Info: Approval Info: a71 Approval Date: 2007-08-24a71 Approval Name: emeansa71 Approval Organization: HQProvided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-
