1、剑桥商务英语高级-41 及答案解析(总分：96.00，做题时间：90 分钟)一、BREADING/B(总题数：8，分数：8.00)1.A reseller can actually reduce much capital expense by outsourcing customer support services.（分数：1.00）填空项 1:_2.Satisfying customer expectations is the resellers duty.（分数：1.00）填空项 1:_3.Resellers must communicate with their technical s
2、upport outsourcers on a regular basis in order to make the business operations known.（分数：1.00）填空项 1:_4.There is a tendency that resellers cannot effectively meet the needs of the clients and the web hosting providers.（分数：1.00）填空项 1:_5.The customers may think the hosting provider is the technical sup
3、port operator.（分数：1.00）填空项 1:_6.Compared with support requests, Web host operations worried less about sales and marketing.（分数：1.00）填空项 1:_7.Outsourcing their own support infrastructure is the resellers best choice.（分数：1.00）填空项 1:_8.Now Web hosting providers attaches great importance to quality supp
4、ort.（分数：1.00）填空项 1:_二、BPART TWO/B(总题数：6，分数：6.00)填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_三、BPART THREE/B(总题数：6，分数：6.00)15.What is the first step before a personal investment as many financial planners suggest?（分数：1.00）A.Establishing an emergency funds equivalent to three to six months living expens
5、es.B.Finding a full-service account executive.C.Making a personal investment plan.D.Formulating measurable and realistic investment goals.16.Which of the following is not true about federal laws?（分数：1.00）A.Federal laws are enforced by the Securities and Exchange Commission.B.Federal laws apply to se
6、curities listed on the national security exchanges.C.Federal laws apply to mutual funds and all of OTC stocks.D.Federal laws require the registration of new securities.17.Which of the following statement is not true about the risk?（分数：1.00）A.The greater the risk, the greater should be the potential
7、return on an investment.B.The greater the risk, the higher the degree of safety.C.High-risk investment can provide greater returns.D.High-risk investment may bring greater risk of loss.18.Which of the following terms is not mentioned in the passage?（分数：1.00）A.Primary market and secondary market.B.Se
8、curities exchange and the over-the-counter market.C.Investment-banking firm and stock averages.D.The New York Stock Exchange and Nasdaq.19.Which of the following statement is not true about account executives?（分数：1.00）A.Most full-service account executives can process your orders to buy and sell sec
9、urities.B.You can pay the full-service account executives commission whatever you wish.C.Full-service account executives should be ethnical, compatible and able to provide the level of service required by the investor.D.Most full-service account executives can provide valuable information and advice
10、.20.Which of the following belongs to traditional investment?（分数：1.00）A.Corporate bonds and buying stock on margin.B.Preferred stock and selling short.C.Government bonds and common stock.D.Trading in commodities and options.四、BPART FOUR/B(总题数：10，分数：10.00)A.relatedB.akinC.linkedD.consistentA.governme
11、ntB.officeC.departmentD.authorityA.obstructionB.barriersC.obstacleD.barricadeA.headquarterB.subsidiaryC.rivalD.expertA.executivesB.leadersC.employeesD.employersA.resultB.effectC.consequenceD.conclusionA.maximizeB.enlargeC.expandD.extendA.endB.baseC.bottomD.groundA.transmitB.transferC.transportD.tran
12、sactA.standardB.baseC.requestD.basis五、BPART FIVE/B(总题数：10，分数：10.00)填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_六、BPART SIX/B(总题数：12，分数：12.00)填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_七、BWRITING/B(总题数：1，分数：2.00)53. （分数：2.00）_八、BPART
13、TWO/B(总题数：1，分数：2.00)54.BQuestion 2/B Your company, a center for adults with handicaps, has been unsatisfied with its failure to respond to people who need to know the whereabouts of the clients. You have been asked to write a proposal concerning the possible improvement with the centers service. Wri
14、te your proposal, including the following： a description of problems causing people to lose track of where the clients are an explanation of why knowing where the clients are is important a recommendation for the kind of change that should be made to the service BQuestion 3 /B Your company has been
15、under the pressure from both inside and outside to eliminate its sexist discriminations particularly against female employees. You have been asked to write a report examining potentially sexist decisions and politics permeating the company s management. Write the report for your director, including
16、the following information: why the companys policies and procedures need to be scrutinized for sexism what policies and procedures are likely to be considered sexist what solutions should be created BQuestion 4 /B Your company needs to hire an accounting firm for auditing service in order to get a m
17、ajor loan. You have been asked to write a letter of inquiry to an accounting firm about audits. Write the letter to a manager of the firm: stating your need for their service explaining the purpose of having your financial records reviewed describing the business you are engaged in expressing your h
18、ope for quick response from the accounting firm（分数：2.00）_九、BLISTENING/B(总题数：1，分数：12.00)BPART ONE/B You will hear an opening keynote at the 2nd IT 0utsourcing Conference and managing all aspects of the Quintant brand. In keeping with the global delivery model adopted by the business, I will work with
19、 local marketing teams based out of the US and Europe. M: Since when were you interested in BPO business process outsourcing and BSP? F: I feel that IT is nothing but BPO. As an outsourcing, its not a new subject to me, I was a brand expert in Infosys, and I can say that we used to outsource public
20、relations service from an agency, which means we had outsourced one particular service. I realised the real potential of BPO only in February 2003, when I attended Nasscoma BPO Summit, held in Mumbai. M: You believe that BSP is the next big wave in IT. So what are the challenges Quintant has to face
21、 in the global market? F: I feel that convincing people clients and building intellectual capital and putting in place the marketing infrastructure are the key challenges. Quintant will be the lighthouse in the BSP space, and it will be exciting to build it grounds-up. It is the first BSP company in
22、 India. M: What is your action plan or agenda for the next six months? F: I need to set things in the right place. They include optimising people processes, building teams and creating awareness. We are already in the process. M: What are the areas verticals Quintant is focusing on? F: We are focusi
23、ng on the banking and finance markets in Canada, the US, the UK and Germany. Asia Pacific is not our thrust area, at least in the initial stage. M: Quintant was launched in March 2003. Do you have any clients right now? F: No, we dont have any. We arent even expecting any in the first one year. But
24、we are working on two outsourcing protects for a big bank in Europe and for a financial company in the US. M: As part of your job, will you be in touch with Phaneesh Murthy, who is Quintants strategic consult and an ex-colleague in Infosys? F: Yes, I need to coordinate with local marketing teams bas
25、ed out of the US and Europe. M: What prompted you to quit Infosys or inspired you to take up a job in a start-up company? F: Working with Infosys, Indias best global services brand, was a tremendous experience. Since I had financial stability, I looked at empowerment and sought to work with an intel
26、lectual pool. I have also a desire to be part of the creation of a new industry. I found all these values in Quintsnt, and, moreover, I like the job profile that was offered to me. The team here has a lot of people who are absolutely top-notch in their chosen fields whether it be analytics, consulti
27、ng, operations or straight-through-processing, and it is always a privilege to work with experts. M: How did you present this matter to the Infosys management? F: I met -chief mentor N R Narayanamurthy and CEO, president and managing director Nandan -Nilekani while leaving Infosys. In fact, they did
28、 not ask me anything, but encouraged me for career growth. Narayanamurthy asked me why I want to quit. I respect him a lot. I told him that I am getting a good position and will lead the BSP concept and, moreover, I will create jobs in India. He is absolutely encouraging, and mentioned that the conc
29、ept will work out and Quintsnt will definitely be a successful company. He is a good person and always encourages someone to create jobs in India.(2).What made her realise the real potential of BPO? A. She was a brand expert in Infosys. B. She attended Nasscoms BPO Summit, held in Mumbai in February
30、 2003. C. She used to outsource one particular service.（分数：1.00）A.B. C.解析：(3).Which of the following is not true about the challenges Quintant has to face in the global market? A. Convincing employees in the company. B. Building intellectual capital. C. Putting in place the marketing infrastructure.
31、（分数：1.00）A. B.C.解析：(4).What is included in her action plan for the next six months to?（分数：1.00）A.A. Both. B.B. Building teams. C.C. Creating awareness.解析：(5).What is Quintant focusing on? A. The banking and finance markets in Canada, the US, the UK and Asia Pacific. B. The banking and finance market
32、s in Canada, Germany and Asia Pacific. C. the banking and finance markets in Canada, the US, the UK and Germany.（分数：1.00）A.B.C. 解析：(6).What project is Quintant working on? A. Getting some clients. B. Optimising people processes. C. A big bank in Europe and a financial company in the US.（分数：1.00）A.B.
33、C. 解析：(7).What is the reason for her to quit Infosys and take up a job in a start-up company? A. She wanted empowerment and sought to work with an intellectual pool. B. She was better paid in the new company. C. She met with problems in her former company.（分数：1.00）A. B.C.解析：(8).What is the response
34、of the Infosys management?（分数：1.00）A.A. Discouraging. B.B. Encouraging. C.C. Preventing.解析：十三、BSPEAKING/B(总题数：2，分数：10.00)60.B Task Sheet for Candidate A Task Sheet 1/B A: Managerial skills: certain skills developed to be successful in a particular position B: Advertising promotion: key components to
35、 advertise a new product successfully C: Business risks, how to face risks and challenges in business B Task Sheet for Candidate B Task Sheet 2/B A: Corporate culture: Elements involved in creating the norm, beliefs and philosophies of the organization B: Innovation： how to make a corporation full o
36、f new and better ideas C: Decision-making: how to make a decision effectively（分数：5.00）_正确答案：()解析：Interviewer: Now, I will give each of you three topics. You will have to choose one from them, prepare for it in one minute and talk about it for one minute. OK? Liming, here are your topics. And here ar
37、e yours, Liulili. You can make notes on the paper I gave you during your preparation. All right. Liming, which topic are you going to talk about? Liming: Id like to talk about At Managerial skills. Interviewer: OK. You have one minute to talk. Liulili and I will listen to you. Liulili, after Limings
38、 talk, you have to ask him a question. Now, Liming, you may start. Ill stop you at the end of one minute. Liming: Managers are responsible for seeing that their subordinates perform the work. To do this effectively, managers need to develop certain skills to be successful in a particular position. F
39、irstly, managers must have enough technical knowledge to communicate effectively with their subordinates and superiors although it is not necessary for them to know all the technical aspects of the work they are managing. And they must have enough technical knowledge to gain some credibility with th
40、eir subordinates. Secondly, creative thinking is very important. Good managers should put all of their smaller decisions in a broader, long-term perspective that benefits the total organization. Last but not least, good managers must have a way with people. That is to say, managers should have some
41、human skills. Getting along well with people is very important. Interviewer: Thank you. Its time. Now, Liulili, what is the question youd like to ask Liming? Liulili: Liming, how do you get along with your subordinates? Liming: Well, I communicate regularly with them, understand the needs of them, a
42、nd show a true appreciation for them. Interviewer: OK. Now, Liulili, its your turn. Which topic have you chosen, please? Liulili: Corporate culture. Interviewer: OK. You have one minute to talk. Liming and I will listen to you. Liming, after Liulilis talk, you have to ask her a question. Now, Liulil
43、i, you may start. Ill stop you at the end of one minute. Liulili: Different corporations have different corporate cultures. Organizational culture is shaped by the values of the people who start the organization and those who carry on its leadership. Some elements create an organizational culture. H
44、eroes are an integral element of corporate culture. They serve as role models for the other employees in a company. People identify with them and attempt to emulate them. Every company has its heroes. They play a very important role in promoting corporate culture. Rules and regulations are also impo
45、rtant to corporate culture because they help reinforce desired behavior, which tell people what they are expected to do for their company and try to guide them along the right path. Corporation need a storyteller, who has been around the organization a long time and has done an outstanding job. He w
46、ill share some stories with new people. The story is about the same basic theme: work hard and you will succeed. Interviewer: Thank you. Time is up. Now, Liming, what is the question youd like to ask Liulili? Liming: How can a hero help a company develop a corporate culture? Liulili: Heroes symbolize the organization to the outside world. They represent the very best and motivate other employees to try to have the same good performance as them.
