1、European Agencyfor Safety and Healthat WorkPAS 1010:2011Guidance on the management of psychosocial risks in the workplace Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 06/07/2011 07:03, Uncontrolled Copy, (c) BSIPAS 1010:2011 BSI February 2011Publishing and copyright informationThe BSI copy
2、right notice displayed in this document indicates when the document was last issued. BSI 2011ISBN 978 0 580 69839 2ICS 03.null0.0null null.null0No copying without BSI permission except as permitted by copyright law.This nullnullicly nullnullilanulle Specinullation comes into enullnullct on nullt nul
3、lnulluary 20nullDate nullenull affectedAmendments issued since publicationLicensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 06/07/2011 07:03, Uncontrolled Copy, (c) BSIPAS 1010:2011 BSI February 2011iContentsnullreword iiIntroduction iii1 Scope 12 nullerms and denullitions . 1nullPsychosocial r
4、isnullmanagementnullonullrnullenullnullpolicy and nully principles . nullnullSetting up the psychosocial risnullmanagement process . nullnullnulle psychosocial risnullmanagement process . nullnullnullnitoring performance 1nullnullnullnagement renullenull 20Annenulls 21nullnenullnullnullnnullrmatinul
5、lnullStatutory renullirements and guidelines 2nullnullnenullB nullnnullrmatinullnullnullornullrelated stress 22nullnenullnullnullnnullrmatinullnullnullornulllace harassment and third party nullolence . 27nullnenullnullnullnnullrmatinullnullnullnullloping a policy nullr the management onullpsychosoci
6、al risnull and the prenullntion onullwornullrelated stress . 3nullnullnenullnullnullnnullrmatinullnullnullnullloping a policy nullr the prenullntion and management onullwornulllace harassment . 32nullnenullnullnullnnullrmatinullnullnullamples onullpsychosocial risnullassessment and management tools
7、. 3nullnullst of nullures nullgure nullnullnullannullonullhecnullnullt nullnullnull approach. inullnullgure 2 nullnullernullew onullthe psychosocial risnullmanagement process . nullnullgure 3 nullnullin steps in the psychosocial risnullmanagement process . 3nullst of tables Tanulle nullnullnully pri
8、nciples onullpsychological risnullmanagement . 5Tanulle 2 nullnullychosocial hanullrds nullTanulle 3 nullnully principles onullrisnullassessment . nullTanulle nullnullnullychosocial risnullmanagement internullntions . nullTanulle 5 nullnully issues nullr success in psychosocial risnullmanagement int
9、ernullntions nullTanulle B.nullnullnullellnullesigned wornull 2nullTanulle nullnullnullnullamples onullinternullntions nullr the prenullntion and management onullharassment at wornull . 29Binulliography . 36Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 06/07/2011 07:03, Uncontrolled Copy, (
10、c) BSIiiPAS 1010:2011 BSI February 2011ForewordThis Publicly nullnullilable nullecinullation nullnull 1010nullwas sponsored by the nullinullrsity of nullttinghamnullnullstitute of nullork nullalth and nullganinulltions nullnullnullnulland its denulllopment was facilitated by the nullitish nullandard
11、s nullstitution nullnullnull nullnullowledgement is ginulln to the nullllowing organinulltions that were innulllnulld in the denulllopment onullthis nullnullicly nullnullilanulle Specinullationnullnull nullnullnullIB nullentral Institute nullr nullnullur nullotection nullnulltional nullsearch Instit
12、utenullnull nullnullnullhe nullnunullcturersnullnullganisationnullnull nullnull nulluropean Trade nullion nullnnullderationnullnull nullnullSnull nulluropean nullency nullr Sanullty and nullalth at nullornullnullnull nullnull nullinnish Institute onullnullcupational nullalthnullnull nullnullnullealt
13、h and Sanullty nullecutinullnullnull inull nullsnullSolutions nulldnullnull InullInullnulltalian nullornullrsnullnullmpensation nullthoritynullnull Tnull nullnullornulland nullploymentnullnull nullnullnullorld nullalth nullganinulltionnullnullnullowledgement is also ginulln to Stanulloula nullnull a
14、nd nullitya nullin as the technical authors nullr this nullnullicly nullnullilanulle Specinullation. nullder comments nullom other interested parties were innullted null BSI. BSI Technical nullmmittee nullnullnullnullcupational nullalth and Sanullty nullnagementnulland nullnullSnullnullon nullS null
15、null nullnullsory Body nullcupational nullalth and Sanulltynullwere consulted. The enullert contrinulltions made null the organinulltions and indinullduals consulted in the denulllopment onullthis nullnullicly nullnullilanulle Specinullation are gratenulllly acnullowledged.nulle of this documentnull
16、 a guidenullthis nullnullicly nullnullilanulle Specinullation tanulls the nullrm onullguidance and recommendations. It should not null nulloted as inullit were a specinullation and particular care should null tanulln to ensure that claims onullcompliance are not misleading.nully user claiming compli
17、ance with this nullnullicly nullnullilanulle Specinullation is enullected to null anulle to nullstinull any course onullaction that denullates nullom its recommendations.It has nullen assumed in the preparation onullthis nullnullicly nullnullilanulle Specinullation that the enullcution onullits pron
18、ullsions will null entrusted to appropriately nullalinulld and enullerienced peoplenullnullr whose use it has nullen produced.Presentational connullntionsThe pronullsions in this nullnull are presented in roman null.e. uprightnulltype. Its recommendations are enullressed in sentences in which the pr
19、incipal aunullliary nullrnull is nullhouldnullCommentary, explanation and general informative material is presented in smaller italic type and does not constitute a normative element.The word nullaynullis used in the tenull to enullress permissinulllitynulle.g. as an alternatinull to the primary rec
20、ommendation onullthe clause. The word nullannullis used to enullress possinulllitynulle.g. a consenullence onull an action or an enullnt.Contractual and legal considerationsThis punullication does not purport to include all the necessary pronullsions onulla contract. nullers are responsinulle nullr
21、its correct application.Compliance nullth a British Standard cannot confer immunity from legal obligationsnullIn addition to the recommendations onullthis nullnullicly nullnullilanulle Specinullationnullusersnullattention is drawn to the statutory renullirements and guidelines ginulln in nullnenulln
22、ullLicensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 06/07/2011 07:03, Uncontrolled Copy, (c) BSIiiiPAS 1010:2011 BSI February 2011nullntroductionnullychosocial risnullnullwornullrelated stressnullnullolence and harassment nullsychological harassmentnullnullllying or monullingnullare now widely
23、 recogninulld manullr challenges to occupational health and sanullty. nullarly one in three onullnullropenulls wornullrsnulland more than null million peoplenullreport that they are anullnullcted null stress at wornull nullychosocial risnull can hanull a negatinull impact in terms onullhumannullsoci
24、al and nullancial costs. nullgatinull outcomes on the indinulldual lenulll include poor health and wellnulleingnulland pronullems with interpersonal relationshipsnullnullth at the wornulllace and in prinullte linull. In the wider perspectinullnullpsychosocial risnull are a manullr occupational healt
25、h concern and are associated with serious economic implications nullr society and all types onullenterprisesnullirrespectinull onullsinull and sector. nullcording to the nullurth nullropean nullornullng nullnditions Surnullynullnullstress was enullerienced on anullrage null 22nullonullwornullrs null
26、om all 27 null nullmnullr States. In the null nullmnullr States onullthe prenull00nullnullnullthe nullropean nullmmission estimated the yearly cost onullwornullrelated stress at 20null00 million. null the national lenulllnullthe British 2008null nullnullur nullrce Surnully2nullestimated that stressn
27、ullelated illnesses are responsinulle nullr the loss onullan estimated null.nullmillion lost wornullng days in Britainnullan increase nullom the null million lost wornullng days in 2005nullnullwhich had then cost the economy in enulless onullnull30 million. In a recent report null the nullropean nul
28、lency nullr Sanullty nullwww.euronullund.europa.eunullwconullurnullysnullwcs2005nullndenullhtm2nullwww.hse.gonull.unullstatisticsnullnullnullnull0809.pdnull3nullwww.esener.eunullornullrelated stressnullnully factsnull 22nullonullall nullropean wornullrs are enulleriencing wornullrelated stressnull T
29、he yearly cost onullwornullrelated stress was estimated at 20null00 million nullr null nullmnullr States onull the prenull00nullnullnull In 2008null stress related illnesses were responsinulle nullr the loss onull an estimated null.nullmillion lost wornullng days in Britainnull nullss than a third o
30、nullnullropean enterprises hanull procedures in place to deal with wornullrelated stress0null Bacnullroundand nullalth at nullornullnullnullnullnull nullnullsee nullnenullnull it is reported that in nullance stressnullelated illnesses cost society nulltween 830 and null656 millionnullwhile in the nu
31、lltherlands the estimated total cost onullpoor wornullng conditions was up to 6null00 millionnullenullinulllent to 2.96nullonullthe gross national product nullnullnull The nullropean Surnully onullnullterprises on nullw and nullerging nullsnull nullSnullnullnullnull nullnullSnull3nullnullnullconullr
32、ed onullr 28null00 enterprises in 3nullcountries null7 null nullmnullr StatesnullnullrwaynullSwitnullrlandnullnulloatia and Turnullynulland nullund that enulln though wornullrelated stress was reported among the nully occupational sanullty and health concerns nullr nullropean enterprisesnullonly anu
33、llut halnullonullthe estanullishments surnullyed reported that they innullrm their employees anullut psychosocial risnull and their enullnullcts on health and sanulltynullless than a third hanull procedures in place to deal with wornullrelated stress.Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STAND
34、ARDS, 06/07/2011 07:03, Uncontrolled Copy, (c) BSIinullPAS 1010:2011 BSI February 2011This nullnullicly nullnullilanulle Specinullation nullnullnullpronulldes guidance nullr organinulltions on how to manage the health onullemployees with respect to psychosocial risnull It recogninulls that this area
35、 onullrisnullis nullt one area that organinulltions can manage proactinullly with respect to occupational health and sanullty. It nullcuses in particular on wornullrelated stress nullee nullnenullBnull nullile wornullrelated harassment and nullllying are included in this nullnull as psychosocial ris
36、nullnullthese issues are discussed only nullienull nullee nullnenullnull. These are onullen complenullphenomenanulle.g. to nullcome nullllied is a psychosocial risnullsituation causing psychological harmnullon the other handnullharassment at wornullmay null regarded and discussed as a consenullence
37、onulla poor psychosocial wornullennullronment. In additionnullthis nullnull recogninulls the relenullnce and impact onullthird party nullolence as a psychosocial risnulland conullrs it nullienull in nullnenullnullnullThis nullnull does not deal with the clinical management onullmental health issues.
38、 nullthough in this nullnull the health impact onullpsychosocial risnull in relation to the denulllopment onullmusculosnullletal disorders and cardionullscular disease is recogninulldnullthis is not discussed in detail.5nullThis nullnull has nullen written so that it is consistent with other guidanc
39、e and specinullations that are used null organinulltions to manage occupational health and sanullty nullt enullands on the specinull needs nullr managing psychosocial risnull The nullamewornulland approach adopted is compatinulle with that nullund in the Inull nullnullnull nullidelines nullnull BS n
40、ullSnull null00null BS nullSnull null002nullBS null00nulland nullSI nullnullnullwhich are all risnullnullsednulland use the nullannullonullhecnullnullt nullnullnull approach nullee nullgure null. nullnull can null nullienull descrinulld asnullnull nullannullestanullish the onullectinulls and process
41、es necessary to delinullr results in accordance with the organinulltionnulls nullnull policynullnull nullnullimplement the processesnullnull nullecnull monitor and measure processes against nullnull policynullonullectinullsnulllegal and other renullirementsnulland report the resultsnullnull nulltnul
42、ltanull actions to continually impronull nullnull pernullrmance.In enullryday practicenullpsychosocial risnull at the wornulllace hanull many underlying causes. null a result there are no nullicnullnull solutionsnulla continuous management process is renullired. To null enullnullctinull it is import
43、ant to understand the most important underlying causal nullctors nullnullre solutions are selected. This renullires a systematic risnullmanagement process to null implemented and monitored null organinulltions. The aim is to identinull potential areas and actinullties that ginull rise to wornullrela
44、ted stress and implement internullntion measures nullnullre harm can occur.This nullnull pronulldes guidance and recommendations nullr psychosocial risnullmanagement to enanulle an organinulltion to denulllop and implement a strategy and to specinull onullectinulls that tanull into account legal ren
45、ullirements and innullrmation anullut psychosocial risnull It is intended to apply to all types and sinulls onullorganinulltions and to accommodate dinullrse geographicalnullcultural and social conditions. The success onullpsychosocial risnullmanagement depends on commitment nullom all lenullls and
46、nullnctions onullthe organinulltionnullespecially nullom top management. The onullrall aim onullthis nullnull is to support and promote good psychosocial risnullmanagement practices.nullod psychosocial risnullmanagement goes nullyond legal renullirements and onullnullrs many opportunities nullr null
47、siness. In essencenullpsychosocial risnullmanagement is synonymous with good nullsiness practice. null suchnullgood practice in relation to psychosocial risnullmanagement essentially renullcts good practice in organinulltional managementnulllearning and denulllopmentnullsocial responsinulllitynullem
48、ployer image and promotion onullnullality onullwornullng linull and good wornull nullychosocial risnullmanagement also has positinull nullancial returns through its positinull impact on productinullty and sanullty management and is important nullr sustainanulllity onullorganinulltions. It also has p
49、ositinull nullnenulls outside the wornulllacenullincluding the promotion onullindinulldual and nullmily healthnullwellnulleing and nullality onulllinull.nullInull null006nullnullnull nullnullSnull null0nullnullnullnull 5nullnullnullSnull null009nullnullnull nullnullnull0nullnullnullnullnullgure 1 nullnullannullonullhecnullnullt nullnullnull approachCheckPlanDoAct0null PurposeLicensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 06/07/2011 07:03, Uncontrolled Copy, (c) BSInullPAS 1010:2011 BSI February 2011The psychosocial risnull management process nullsee nulligure 2nullis nullui
