1、BEC商务英语（中级）写作模拟试卷 149及答案与解析 一、 PART ONE 1 You are the public relations manager of a large export company. Peter James, an important client, is going to visit your company for half a month from April 15th. Write a memo to your secretary: asking her to book a hotel room telling her the exact date sayi
2、ng where the hotel should be. Write 40-50 words. MEMO To: From: Date: Subject: 二、 PART TWO 2 You work in the Customer Services Department of an induction cooker company. You have been asked to prepare a report for your department manager about customers complaints. Look at the information below, on
3、which you have already made some handwritten notes. Then, using all your handwritten notes, write your report. Write 120-140 words. BEC商务英语（中级）写作模拟试卷 149答案与解析 一、 PART ONE 1 【正确答案】 To: Mary Geller From: John Brown Date: 1 st April Dear Mary, Im really sorry to have to interupt you, but Peter James, a
4、 really important client, is going to visit our company for half a month from April 15th, to discuss the import of our newly-developed product. Will you please book a hotel room for Mr. James near our company as soon as possible? Thanks a lot. 二、 PART TWO 2 【正确答案】 Report on Customer Complaints INTRO
5、DUCTION This report aims to present the reasons for customer complaints about induction cookers of our company from April to June in 2012. FINDINGS The number of customer complaints we received in April was 260. Then it increased to 370 in May because of the plug leakage of some products. In June, t
6、his number reduced because of the recall of those defective products. The reasons for complaints from April to June were analysed as follows: Firstly, the company received complaints for defective products. This situation became better in June. Secondly, some staff has poor maintenance techniques: c
7、onsidering it, our company has planned to train employees next month. Finally, customers complain for bad manners of Customer Hotline staff. In order to solve this problem, regular performance evaluation should be carried out as soon as possible. CONCLUSIONS After analysing the reasons for different customer complaints, many measures have been taken to improve customers unsatisfaction.
