1、BEC商务英语（高级）听力模拟试卷 52及答案与解析 一、 PART ONE 0 New administration staff 1. The current Board of Directors and _ will be listed on this report. 2. They will be happy to have Hannah Eddy as their _. Ongoing and new challenges 3. The government would continually _ legislation directly affecting the day-to-da
2、y operations of the club. 4. Community clubs are being _ into the same basket as night clubs operation. 5. The use of drivers license (Smart Card) and the issues could be regard as a sign of _ . Daily operation need 6. Productivity Commission recommend from its _ into gambling. 7. Productivity Commi
3、ssion are the most eagerly awaited as they have the _ to change the way the club operates. 8. The courtesy bus service has received _. 9. A review of the operation of this service is being done to make the service operated _. The future 10. Our General Manager and his assistant have purchased 37 add
4、itional _ licenses. 11. Although we have received approval for an additional _ machines, these will not all be installed immediately. 12. The additional machines are expected to meet the need during our _ periods. 二、 PART TWO 12 A The speaker works in a wine company. B The speaker works in a school.
5、 C The speaker works in an airline company. D The speaker works in an online electrical appliances company. E The speaker works in a software company. F The speaker works in a bank. G The speaker works in a consulting company. H The speaker works in a sales company. 13 _ 14 _ 15 _ 16 _ 17 _ 17 A The
6、 importance of cooperation. B The importance of hard-work. C How to forge tight relationship with customers. D How to ask for a raise. E How to become an excellent salesperson. F The philosophies of the company. G To identify principal duties and learn to be responsible and serve the customers well.
7、 H How to get promotion quickly. 18 _ 19 _ 20 _ 21 _ 22 _ 三、 PART THREE 23 Why did Richard give up his job in an investment corporation? （ A） Because at that time there were too many graduates of computer science （ B） Because he loved books more than computers （ C） Because he felt that internet had
8、a bright future 24 What does Richard have to take into account when he chooses the product? （ A） Whether the price of the products is too high. （ B） Whether the products enjoy a large market share or not. （ C） Whether he can contact with the supplier or not. 25 How much do the books account for the
9、market shares globally? （ A） eighty-two billion （ B） three million （ C） three hundred thousand 26 What was the problem that Richard encountered when he operated the business for the first five years? （ A） raising fund and developing the right software （ B） coming up with good ideas （ C） changing com
10、pany strategy according to the market 27 In May 1997, how much was the sales revenue of the corporation? （ A） 230 million （ B） 120 million （ C） 15 million 28 What is the focus of the corporation now? （ A） after-sales service （ B） enlarging market share and spending a lot on advertising （ C） getting
11、the company listed on market 29 What is the key secret of the success of the corporation? （ A） The corporation is able to deliver any book at any time. （ B） The price of books is lower than that of their competitors. （ C） They provide perfect service and deal with customers complaints friendly. 30 W
12、hat is the most important element for the corporation to successfully compete with its rivals? （ A） The books price is lower than that of their competitors. （ B） The attitude towards complaint is positive. （ C） The corporation has a talented working group. BEC商务英语（高级）听力模拟试卷 52答案与解析 一、 PART ONE 0 【听力
13、原文】 Woman: Hello Members The first Board meeting of the current Board took place in late December and I am happy to report that Executives were returned to their previous roles. For the benefit of all members, I will list the current Board of Directors as well as our Senior Management Team. That wil
14、l be posted on the companys website. One thing is worth your attention, well, we have a new HR Manager Hannah Eddy. I believe that she will enhance our administration in the following hard days. The coming year presents both ongoing and new challenges to the Management team on a number of fronts. Th
15、ese challenges include the continued implementation by the government of legislation directly affecting the day-to-day operations of the club. Obviously the introduction of plastic glasses appears not far from the horizon and yet again community clubs are being lumped into the same basket as night c
16、lubs operating until the early morning hours. The implementation of a new drivers license (Smart Card) and the issues that this will raise in relation to their use as a form of identification will need addressing. The final recommendations of the Productivity Commission from its inquiry into gamblin
17、g and what impact these have if they are adopted. As I have raised previously the results of the Productivity Commission are the most eagerly awaited as they have the potential to change the way the Club operates as well as our continued support of the community in general. Our courtesy bus service
18、began operating in early December and has proven to be very popular with members. The implementation of this service has not been without complaint. The major complaint has related to the area the service covers. All complaints have been recorded and a review of the operation of this service is bein
19、g undertaken to determine where and how to operate this service in the most efficient way, although any solution that is implemented will not be able to meet the needs of every member. Our General Manager Tony and his assistant Steve have purchased 37 additional Gaming Machine licenses from another
20、club and in the coming weeks will ,see the addition of new and updated product to the gaming floor. Whilst we have received approval for an additional 60 machines, these will not all be installed immediately. It is hoped the additional machines will meet the need during our busier periods. “The happ
21、iest people dont necessarily have the best of everything. They just make the best of everything. “ Have a fantastic Easter everyone and we look forward to seeing you in the club. 1 【正确答案】 SENIOR MANAGEMENT TEAM 【试题解析】 根据提供的信息以及其中 “Board of Directors and.”这几个词，可判断这里是 “高级管理团队 ”，结合上述关键句，此处应填写这个词。 2 【正确
22、答案】 HR MANAGER 【试题解析】 根据所提示的词语，该空格后应跟一头衔，上述关键句中的介词短语 as点明了所要填写的这个词。 3 【正确答案】 IMPLEMENT 【试题解析】 由此题所提供的信息可知， “The government would continually.”后需跟一动词原形，结合上述关键句，应填之词便一目了然了。 4 【正确答案】 LUMPED 【试题解析】 此空格前的提示语告知我们 “社区俱乐部 夜店 ”，即要跟动词，关键句中的用词是 “Community clubs are being lumped into the same basket as night cl
23、ubs operation. ”；据此可知应填之词如上。 5 【正确答案】 IDENTIFICATION 【试题解析】 上述关键句中用了 as a form of一词，与该题目中用的 as a sign of意义相同，故其后跟的词语应是所填词语。 6 【正确答案】 INQUIRY 【试题解析】 根据提示信息和上述关键句，判定应填之词是 inquiry。 7 【正确答案】 POTENTIAL 【试题解析】 根据提示信息和上述关键句，判定应填之词是 potential。 8 【正确答案】 COMPLAINT 【试题解析】 根据提示信息和上述关键句，可知该空格里应填写这个词。 9 【正确答案】 EF
24、FICIENTLY 【试题解析】 该题目表示 “对服务业的运行在做检测以使运行 ” ，根据提示信息和上述关键句，判定应填之词是 efficiently。 10 【正确答案】 GAMING MACHINE 【试题解析】 根据提示信息和上述关键句，可知公司已经买到了另外的 游戏机授权执照，所以这两个词是正确答案。 11 【正确答案】 SIXTY/60 【试题解析】 由提示信息可知此处应填一数量词，上述关键句已明确给出了答案。 12 【正确答案】 BUSIER 【试题解析】 该主席对全体员工说，这些游戏机会在忙碌的时候满足顾客需求的，故此处应填写这个词。 二、 PART TWO 12 【听力原文】
25、Man: It seems that I dont completely understand the company I work for before the training programme during the training process, I fully comprehend the three distinct but interrelated philosophies of my company: practice-based, partnership-oriented and holistic. As to practice-based, it is about a
26、collaborative style of working as our consultants and clients combine their knowledge and experiences to create success. This is best achieved when working very closely with the clients management teams since they have the ultimate responsibility in driving their organisation forward. Working with c
27、lients in a practice-based manner requires trust and confidence on both sides. Therefore it is imperative that we see our clients as partners that we serve longterm. The more we work together; the better is the understanding and the solutions that will emerge. The holistic approach that we adopt in
28、the work is expressed in three characteristics: system perspective, balance of hard and soft factors and transferring knowledge and growing talents. Woman: I majored in marketing in college. I have learned theories of customer relationship management at school. However, in my companys training progr
29、amme, I knew more about customer relationship management both in theory and from some practical examples. As an online electrical appliances company, our company pays great attention to forging a tight connection with the customers. While providing customer service, Our company also gathers data on
30、the customers buying habits and needs, and then stores and analyses that data and uses it to improve products and services as well as management policies. Through some vivid examples. I also learned some simple techniques in establishing powerful sustaining relationships with customers, such as the
31、use of open-ended questions: questions that begin with “when“ , “how“ , “where“ and “why“ help to quickly engage the prospect to start talking as these questions cannot be answered by a simple yes or no response These questions are very effective in getting customers to “open up“ .Well, you say, it
32、is really a practical method. Man: Yes, cooperation. Thats what is heard most in the training. Well, I have to admit cooperation means a lot, especially for our software company, in which usually several members of staff are involved in a single project or under some circumstances; several companies
33、 are engaged in a project. Of course, good cooperation calls for effective communication among all staff members, between managers and staff, among several companies who work on the same project, among your company and its suppliers and customers etc. I have learned some effective communication skil
34、ls during the training. Say, for example, use the word “I“ , When you use the word “I“ . youre letting people know that what youre saying is only according to your personal understanding, not a blanket fact. This can help keep people from feeling targeted and attacked. Theres a difference between te
35、lling someone “Youre ignoring me“ and “I feel like you are ignorinq me.“ Woman: The training is quite a new experience for me. I had never realised that to work in a wine and brandy corporation was such a fancy experience. The first class in the training was to identify our principal duties and to e
36、nsure that we were aware of individual roles and responsibilities. Beyond that, we were trained in specific details in serving our customers. From that Ive learned that taking orders is more than just writing down what the customers need. More importantly, we were offered a definitive checklist in t
37、aking a wine order, presenting and pouring the wine Firstly, we should write down the name of the wine clearly on the order book. And then show the wine to the person who ordered it, to check that it is the correct bottle. Then give the person who ordered the wine the option of tasting it. Man: Yeah
38、, to be a good salesman is really a great challenge for me, especially because of the fact that Ive just graduated from school and never had professional sales training. In the training I have learned some qualities that a professional salesperson should have First of all, a good salesperson is usua
39、lly a good talker, and he has the “gift of the gab“ , an outgoing personality, is charming, friendly, has a sense of humour. However, people are looking for a person who is honest, has integrity, is truthful, and most importantly, cares about the needs of his or her clients and possesses a genuine d
40、esire to serve them. In-depth research of the top 3 percent of outstanding sales professionals throughout the country has shown that these top performers share two common characteristics the ability to establish rapport with their customers and the consistent creation of an atmosphere of trust in al
41、l their sales relationships. 13 【正确答案】 G 【试题解析】 根据录音中 “it is about a collaborative style of working as our consultants and clients combine their knowledge and experiences”可知，说话人从事的咨询行业。 14 【正确答案】 D 【试题解析】 根据录音中 “As an online electrical appliances company, our company” ，可知此人所在 的公司是一个网上家用电器公司。 15 【正确答
42、案】 E 【试题解析】 根据录音中 “I have to admit cooperation means a lot, especially for our software company” 可知，此人在软件公司工作。 16 【正确答案】 A 【试题解析】 根据录音中 “Ive learned that taking orders is more than just writing down what the customers need.”即：我学到了点菜远比记下客人的需要更重要。而后面进一步说 taking a wine order, presenting and pouring the
43、 wine ，这是有关酒品服务的细节。所以，此人的工作单位是一家酒店。 17 【正确答案】 H 【试题解析】 录音中开始即交代说 “to be a good salesman is really a great challenge for me”，所以此人的工作单位最可能是一家销售类的公司。 18 【正确答案】 F 【试题解析】 根据 录音中 “I fully comprehend the three distinct but interrelated philosophies of my company” 说明：说话人完全理解了公司三个不同但相互关联的理念。所以正确答案为 F项。 19 【正
44、确答案】 C 【试题解析】 根据录音中 “in my compenys training programme, I knew more about customer relationship management” ，可知，此人在培训中学到 的主要内容就是如何处理同客户之间的关系。 20 【正确答案】 A 【试题解析】 根据录音中 “in which usually several members of staff are involved in a single project or under some circumstances; several companies are engage
45、d in a project”和 “I have learned some effective communication skills during the training”，可知，在培训中，主人公主要学习到了如何与别人保持良好的合作以及怎样跟别人沟通的一些技巧。 21 【正确答案】 G 【试题解析】 根据录音中 “The first class in the training was to identify our principal duties and to ensure that we were aware of individual roles and responsibilit
46、ies”可知，说话人主要学到了如何确认自己的任 务，学会负责和如何很好地为酒店的顾客服务。 22 【正确答案】 E 【试题解析】 录音中指出 “In the training I have learned some qualities that a professional salesperson should have”接 着详细介绍这些品质，最后总结性地指出： the ability to establish rapport with their customers and the consistent creation of an atmosphere of trust in all t
47、heir sales relationships. 由此可知，主人公在培训中主要学到了如何与客户建立融洽的关系以顺利推销出自己的产品。 三、 PART THREE 23 【听力原文】 Woman: Good morning, Richard. Now, in 1994 you were a computer science graduate with a good job working for an investment company and then you started Bookstore. Why? Man: Well, I was thirty and settled at wo
48、rk, but then I came across a report predicting annual internet growth at 23%. The figure was like an alarm clock ringing in my head I started to think about the regrets I might have at eighty. I realised I probably wouldnt even remember the things that seemed important in my thirties(like getting my
49、 end-of-year pay bonus). But Id definitely tell myself Id been a fool to ignore the internet. Woman: How did you go about choosing a product? Man: Well, I drew up a list of twenty products, from clothes to gardening tools, and from that I got a shortlist of five, and then I assessed them. I thought about market growth in different countries and I also did some research into suppliers. But there were other important
