1、BS EN 16234-1:2016e-Competence Framework(e-CF) A commonEuropean Framework for ICTProfessionals in all industrysectorsPart 1: FrameworkBSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06BS EN 16234-1:2016 BRITISH STANDARDNational forewordThis British Standard is the UK i
2、mplementation of EN 16234-1:2016.The UK participation in its preparation was entrusted to TechnicalCommittee IST/43, Information technology for learning, educationand training.A list of organizations represented on this committee can beobtained on request to its secretary.This publication does not p
3、urport to include all the necessaryprovisions of a contract. Users are responsible for its correctapplication. The British Standards Institution 2016.Published by BSI Standards Limited 2016ISBN 978 0 580 90017 4ICS 35.020Compliance with a British Standard cannot confer immunity fromlegal obligations
4、.This British Standard was published under the authority of theStandards Policy and Strategy Committee on 31 July 2016.Amendments/corrigenda issued since publicationDate Text affectedBS EN 16234-1:2016EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 16234-1 April 2016 ICS 35.020 Supersedes CWA 1
5、6234-1:2014English Version e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in all industry sectors - Part 1: Framework Rfrentiel des e-comptences - Rfrentiel europen commun pour les professionnels des technologies de linformation et de la communication dans tous les
6、 secteurs dactivit - Partie 1 : Rfrentiel e-Kompetenz-Rahmen (e-CF) - Ein gemeinsamer europischer Rahmen fr IKT-Fach- und Fhrungskrfte in allen Branchen - Teil 1: Rahmenwerk This European Standard was approved by CEN on 14 January 2016. CEN members are bound to comply with the CEN/CENELEC Internal R
7、egulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN m
8、ember. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions
9、. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Pola
10、nd, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey andUnited Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2016 CEN All rights of exploitation i
11、n any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 16234-1:2016 EBS EN 16234-1:2016EN 16234-1:2016 (E) 2 Contents Page European foreword . 4 Introduction 5 1 Scope 7 2 Normative reference 7 3 Terms and definitions . 7 4 Symbols and abbreviated terms . 10 5 General p
12、rinciples 10 5.1 General . 10 5.2 Dimension 1: Five e-Competence areas . 10 5.3 Dimension 2: 40 e-Competences 11 5.4 Dimension 3: Five proficiency levels with EQF relationship 11 5.5 Dimension 4: Knowledge and skills. 12 5.6 Embedded in Dimension 2, 3 and 4: Attitudes . 12 5.7 Overview . 12 6 Object
13、ive 14 7 40 e-Competences 15 7.1 A. PLAN 15 7.1.1 A.1. IS and Business Strategy Alignment 15 7.1.2 A.2. Service Level Management . 16 7.1.3 A.3. Business Plan Development . 17 7.1.4 A.4. Product/Service Planning 18 7.1.5 A.5. Architecture Design 19 7.1.6 A.6. Application Design . 21 7.1.7 A.7. Techn
14、ology Trend Monitoring 22 7.1.8 A.8. Sustainable Development . 23 7.1.9 A.9. Innovating 24 7.2 B. BUILD . 24 7.2.1 B.1. Application Development . 24 7.2.2 B.2. Component Integration . 26 7.2.3 B.3. Testing . 27 7.2.4 B.4. Solution Deployment 28 7.2.5 B.5. Documentation Production 29 7.2.6 B.6. Syste
15、m Engineering. 30 7.3 C. RUN . 32 7.3.1 C.1. User Support 32 7.3.2 C.2. Change Support . 33 7.3.3 C.3. Service Delivery . 34 7.3.4 C.4. Problem Management 35 7.4 D. ENABLE . 36 7.4.1 D.1. Information Security Strategy Development . 36 7.4.2 D.2. ICT Quality Strategy Development 37 7.4.3 D.3. Educati
16、on and Training Provision. 38 7.4.4 D.4. Purchasing . 39 7.4.5 D.5. Sales Proposal Development . 40 BS EN 16234-1:2016EN 16234-1:2016 (E) 3 7.4.6 D.6. Channel Management . 41 7.4.7 D.7. Sales Management . 42 7.4.8 D.8. Contract Management 43 7.4.9 D.9. Personnel Development 44 7.4.10 D.10. Informati
17、on and Knowledge Management . 45 7.4.11 D.11. Needs Identification . 46 7.4.12 D.12. Digital Marketing . 47 7.5 E. MANAGE . 48 7.5.1 E.1. Forecast Development 48 7.5.2 E.2. Project and Portfolio Management 49 7.5.3 E.3. Risk Management . 51 7.5.4 E.4. Relationship Management 52 7.5.5 E.5. Process Im
18、provement . 53 7.5.6 E.6. ICT Quality Management 54 7.5.7 E.7. Business Change Management . 55 7.5.8 E.8. Information Security Management 55 7.5.9 E.9. IS Governance 57 Annex A (informative) Examples of e-Competence usage . 58 Annex B (normative) Basic reference works . 65 Bibliography . 67 BS EN 16
19、234-1:2016EN 16234-1:2016 (E) 2 Contents Page European foreword . 4 Introduction 5 1 Scope 7 2 Normative reference 7 3 Terms and definitions . 7 4 Symbols and abbreviated terms . 10 5 General principles 10 5.1 General . 10 5.2 Dimension 1: Five e-Competence areas . 10 5.3 Dimension 2: 40 e-Competenc
20、es 11 5.4 Dimension 3: Five proficiency levels with EQF relationship 11 5.5 Dimension 4: Knowledge and skills. 12 5.6 Embedded in Dimension 2, 3 and 4: Attitudes . 12 5.7 Overview . 12 6 Objective 14 7 40 e-Competences 15 7.1 A. PLAN 15 7.1.1 A.1. IS and Business Strategy Alignment 15 7.1.2 A.2. Ser
21、vice Level Management . 16 7.1.3 A.3. Business Plan Development . 17 7.1.4 A.4. Product/Service Planning 18 7.1.5 A.5. Architecture Design 19 7.1.6 A.6. Application Design . 21 7.1.7 A.7. Technology Trend Monitoring 22 7.1.8 A.8. Sustainable Development . 23 7.1.9 A.9. Innovating 24 7.2 B. BUILD . 2
22、4 7.2.1 B.1. Application Development . 24 7.2.2 B.2. Component Integration . 26 7.2.3 B.3. Testing . 27 7.2.4 B.4. Solution Deployment 28 7.2.5 B.5. Documentation Production 29 7.2.6 B.6. System Engineering. 30 7.3 C. RUN . 32 7.3.1 C.1. User Support 32 7.3.2 C.2. Change Support . 33 7.3.3 C.3. Serv
23、ice Delivery . 34 7.3.4 C.4. Problem Management 35 7.4 D. ENABLE . 36 7.4.1 D.1. Information Security Strategy Development . 36 7.4.2 D.2. ICT Quality Strategy Development 37 7.4.3 D.3. Education and Training Provision. 38 7.4.4 D.4. Purchasing . 39 7.4.5 D.5. Sales Proposal Development . 40 BS EN 1
24、6234-1:2016EN 16234-1:2016 (E) 3 7.4.6 D.6. Channel Management . 41 7.4.7 D.7. Sales Management . 42 7.4.8 D.8. Contract Management 43 7.4.9 D.9. Personnel Development 44 7.4.10 D.10. Information and Knowledge Management . 45 7.4.11 D.11. Needs Identification . 46 7.4.12 D.12. Digital Marketing . 47
25、 7.5 E. MANAGE . 48 7.5.1 E.1. Forecast Development 48 7.5.2 E.2. Project and Portfolio Management 49 7.5.3 E.3. Risk Management . 51 7.5.4 E.4. Relationship Management 52 7.5.5 E.5. Process Improvement . 53 7.5.6 E.6. ICT Quality Management 54 7.5.7 E.7. Business Change Management . 55 7.5.8 E.8. I
26、nformation Security Management 55 7.5.9 E.9. IS Governance 57 Annex A (informative) Examples of e-Competence usage . 58 Annex B (normative) Basic reference works . 65 Bibliography . 67 BS EN 16234-1:2016EN 16234-1:2016 (E) 4 European foreword This document (EN 16234-1:2016) has been prepared by Tech
27、nical Committee CEN/TC 428 “Project Committee - e-competences and ICT Professionalism”, the secretariat of which is held by UNI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by October 2016, and c
28、onflicting national standards shall be withdrawn at the latest by October 2016. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. This d
29、ocument supersedes CWA 16234-1:2014. This European Standard is made up of three parts defining an EN which is the transposition of CWA 16234-1, CWA 16234-2, CWA 16234-3 and CWA 16234-4: Part 1: e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in all industry sectors
30、Part 1: Framework (EN); Part 2: e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in all industry sectors Part 2: User guide (TR); Part 3: e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in all industry sectors Part 3: Methodology (TR
31、). Part 1 is fully standalone, and Parts 2 and 3 rely on Part 1. A relationship with the European ICT Professional Profiles (CWA 16458, original CWA updated by e-CF 3.0 competences and re-published in 2014) is established: to each Profile a number of relevant e-Competences and their applying level(s
32、), as defined by this standard, are assigned. This standard on qualification of personnel outlines the minimum requirements (i.e. a threshold) of the staff competence based on skills and/or knowledge. This principle needs to be taken into consideration when assessing what part is mandatory and what
33、becomes a simple recommendation when setting out the elements of each competence (shall versus should/may/can, etc.) According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bul
34、garia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, T
35、urkey and the United Kingdom. BS EN 16234-1:2016EN 16234-1:2016 (E) 5 Introduction This standard was established as a tool to support mutual understanding and provide transparency of language through the articulation of competences required and deployed by Information and Communication Technology (I
36、CT) professionals. To support users and guide developers of applications to this standard, the following narrative provides an overview of the underpinning philosophy and principles adopted during the standards construction and vital for successive updates. The Guiding Principles: This standard is a
37、n enabler; it is designed to be a tool to empower users, not to restrict them. This standard provides a structure and content for application by many types of users from organizations in the private and public sector, ICT user or ICT supply organizations, educational institutions including higher ed
38、ucation and private certification providers, social partners and individuals. In this broad application context, this standard is designed to support common understanding, not to mandate the use of each and every word used within it. This standard expresses ICT competence using the following definit
39、ion: Competence is a demonstrated ability to apply knowledge, skills and attitudes for achieving observable results. This is a holistic concept directly related to workplace activities and incorporating complex human behaviours expressed as embedded attitudes. Attitudes are the glue which keep knowl
40、edge and skills together. Soft skills are the attitudes components that can be made explicit, trained and developed. Competence is a durable concept and although technology, jobs, marketing terminology and promotional concepts within the ICT environment change rapidly, this standard remains durable
41、requiring maintenance approximately every three years to maintain relevance. A competence can be a component of a job role, but it cannot be used as a substitute for similarly named job titles, for example; the competence, D.7. Sales Management does not represent the complete content of a Sales Mana
42、ger job role. Competences can be aggregated, as required, to represent the essential content of a job role or profile. On the other hand, one single competence may be assigned to a number of different job profiles. Competence is not to be confused with process or technology concepts such as, Cloud C
43、omputing or Big Data. These descriptions represent evolving technologies and in the context of this standard, they may be integrated as knowledge and skills examples in Dimension 4. This standard does not attempt to cover every possible competence deployed by an ICT professional nor are the included
44、 competences necessarily unique to ICT. This standard articulates competences associated with ICT professional roles including some that may be found in other professions but are very important in an ICT context; examples include, C.4. Problem Management or E.3. Risk Management. However, to maintain
45、 an ICT focus, this standard avoids generic competences such as Communications or General Management although very applicable these transversal competences are comprehensively articulated in other structures. Selecting competences for inclusion within this standard is therefore, not a scientific cho
46、ice, but a pragmatic process engaging a broad cross-section of stakeholders who prioritize competence inclusion based upon industry knowledge and experience. This standard is structured across four dimensions. e-Competences in Dimensions 1 and 2 are presented from the organizational perspective as o
47、pposed to from an individuals perspective. Dimension 3 which defines e-Competence levels related to the European Qualifications Framework (EQF), is a bridge between organizational and individual competences. Dimension 4 provides samples of knowledge and skills to the e-Competences in Dimension 2, th
48、ey are not intended to be exhaustive but for inspiration and orientation only. BS EN 16234-1:2016EN 16234-1:2016 (E) 4 European foreword This document (EN 16234-1:2016) has been prepared by Technical Committee CEN/TC 428 “Project Committee - e-competences and ICT Professionalism”, the secretariat of
49、 which is held by UNI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by October 2016, and conflicting national standards shall be withdrawn at the latest by October 2016. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. This document supersedes CWA 16234-1:2014. Thi
