1、Activities relating to drinking water and wastewater services Guidelines for the assessment and for the improvement of the service to usersCAN/CSA-Z24510-10(ISO 24510:2007, MOD)National Standard of CanadaNOT FOR RESALE.PUBLICATION NON DESTINE LA REVENTE.Legal Notice for StandardsCanadian Standards A
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18、nt constitutes your acceptance of the terms and conditions of this Legal Notice.CSA Standards Update ServiceCAN/CSA-Z24510-10January 2010Title:Activities relating to drinking waterand wastewater services Guidelines for the assessment and for the improvement of the service tousersPagination:78 pages
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35、anization5060 Spectrum Way, Suite 100, Mississauga, Ontario, Canada L4W 5N61-800-463-6727 416-747-4044Visit our Online Store at www.ShopCSA.caPrepared byInternational Organization for StandardizationApproved byStandards Council of CanadaCAN/CSA-Z24510-10Activities relating to drinking waterand waste
36、water services Guidelines for the assessment and for the improvement of the service tousersCAN/CSA-Z24510-10Activities relating to drinking waterand wastewaterservices Guidelines for the assessment and for theimprovement of the service tousersCSA/4 Canadian Standards Association January 2010CAN/CSA-
37、Z24510-10Activities relating to drinking waterand wastewater services Guidelines for the assessment and for the improvement of the service tousersCSA PrefaceThis is the first edition of CAN/CSA-Z24510, Activities relating to drinking water and wastewater services Guidelines for the assessment and fo
38、r the improvement of the service to users, which is an adoption, with Canadian deviations, of the identically titled ISO (International Organization for Standardization) Standard 24510 (first edition, 2007-12-01). This Standard was reviewed for Canadian adoption by the CSA Technical Committee on Wat
39、er Quality Management Systems, under the jurisdiction of the Strategic Steering Committee on Business Management and Sustainability, and has been formally approved by the Technical Committee. This Standard has been approved as a National Standard of Canada by the Standards Council of Canada.January
40、2010 Canadian Standards Association 2010All rights reserved. No part of this publication may be reproduced in any form whatsoever without the prior permission of thepublisher. ISO material is reprinted with permission. Where the words “this International Standard” appear in the text, they should be
41、interpreted as “this National Standard of Canada”.Inquiries regarding this National Standard of Canada should be addressed toCanadian Standards Association5060 Spectrum Way, Suite 100, Mississauga, Ontario, Canada L4W 5N61-800-463-6727 416-747-4000www.csa.caTo purchase CSA Standards and related publ
42、ications, visit CSAs Online Store at www.ShopCSA.ca or call toll-free 1-800-463-6727 or 416-747-4044.CSA Standards are subject to periodic review, and suggestions for their improvement will be referred to the appropriate committee. To submit a proposal for change to CSA Standards, please send the fo
43、llowing information to inquiriescsa.ca and include “Proposal for change” in the subject line:(a) Standard designation (number);(b) relevant clause, table, and/or figure number;(c) wording of the proposed change; and(d) rationale for the change.CAN/CSA-Z24510-10Activities relating to drinking wateran
44、d wastewaterservices Guidelines for the assessment and forthe improvement of the service tousersJanuary 2010 Canadian Standards Association CSA/5Canadian deviationsIntroductionAdd the followingA reliable supply of safe drinking water that is visually appealing and readily available is a fundamental
45、expectation among Canadians. Similarly, Canadians want wastewater (including all solid and gaseous residues of human waste) to be disposed of or reused in a safe and environmentally sustainable manner. Utility owners and operators strive for continuous improvement of their water services and the pro
46、fessional development of their staff to ensure that they are able to meet and exceed users needs and the applicable laws and regulations for their area of jurisdiction.The new International Organization for Standardization standards, ISO 24510, ISO 24511, and ISO 24512, have been developed to provid
47、e guidelines for the improvement of service to users, the management of water utilities, and the assessment of water services. These Standards were published in December 2007 and are now being implemented throughout the world. In the context of these Standards, the word “water” is intended to cover
48、drinking water and wastewater.The CSA Technical Committee on Water Quality Management Systems was established to review these International Standards and help to bring about their application to Canadian water system management. The intent is to ensure that Canadian utilities and stakeholders have a
49、ccess to the best and most current guidelines available. The ISO Standards, adopted with Canadian deviations as CAN/CSA-Z24510, CAN/CSA-Z24511, and CAN/CSA-Z24512, present a significant advance in using performance indicators to improve the management of water services and systems and build on existing concepts for improvement in a uniform and internationally recognized manner. The three Standards are intended to cover the complete range of performance indicators related to water system management.The following is an overview and guide for use o
