1、DRAFT FOR DEVELOPMENT DD CEN/TS 14441:2005 Postal services Mail aggregates Creation, processing and tracking ICS 03.240 DD CEN/TS 14441:2005 This Draft for Development was published under the authority of the Standards Policy and Strategy Committee on 24 March 2005 BSI 24 March 2005 ISBN 0 580 45615
2、 3 National foreword This Draft for Development is the official English language version of CEN/TS 14441:2004. It is identical with CEN/TS 14441:2004. It supersedes DD CEN/TS 14441:2003 which is withdrawn. This publication is not to be regarded as a British Standard. It is being issued in the Draft
3、for Development series of publications and is of a provisional nature because further experience is required in its application before it is converted to a European and hence British Standard. It should be applied on this provisional basis, so that information and experience of its practical applica
4、tion may be obtained. Comments arising from the use of this Draft for Development are requested so that UK experience can be reported to the European organization responsible for its conversion to a European Standard. A review of this publication will be initiated 2 years after its publication by th
5、e European organization so that a decision can be taken on its status at the end of its 3-year life. Notification of the start of the review period will be made in an announcement in the appropriate issue of Update Standards. According to the replies received by the end of the review period, the res
6、ponsible BSI Committee will decide whether to support the conversion into a European Standard, to extend the life of the Technical Specification or to withdraw it. Comments should be sent in writing to the Secretary of BSI Technical Committee SVS/4, Postal Services, at British Standards House, 389 C
7、hiswick High Road, London W4 4AL, giving the document reference and clause number and proposing, where possible, an appropriate revision of the text. A list of organizations represented on this committee can be obtained on request to its secretary. Cross-references The British Standards which implem
8、ent international publications referred to in this document may be found in the BSI Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online. Summary of pages This document co
9、mprises a front cover, an inside front cover, the CEN/TS title page, pages 2 to 46, an inside back cover and a back cover. The BSI copyright notice displayed in this document indicates when the document was last issued. Amendments issued since publication Amd. No. Date Comments TECHNICAL SPECIFICATI
10、ON SPCIFICATION TECHNIQUE TECHNISCHE SPEZIFIKATION CEN/TS 14441 February 2005 ICS 03.240 Supersedes CEN/TS 14441:2003 English version Postal services - Mail aggregates - Creation, processing and tracking Postalische Dienstleistungen - Sammelsendungen - Verarbeitung und Nachverfolgung This Technical
11、Specification (CEN/TS) was approved by CEN on 4 October 2004 for provisional application. The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to submit their comments, particularly on the question whether the CEN/TS can be c
12、onverted into a European Standard. CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS available promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in parallel to the
13、CEN/TS) until the final decision about the possible conversion of the CEN/TS into an EN is reached. CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxe
14、mbourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG Management Centre: rue de Stassart, 36 B-1050 Brussels 2005 CEN All rights of
15、exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. CEN/TS 14441:2005: ECEN/TS 14441:2005 (E) 2 Contents page Foreword3 Introduction .4 1 Scope 7 2 Normative references 7 3 Terms and definitions .8 4 Symbols and abbreviations 9 5 Mail aggregates; their for
16、mation, handling and unforming, containerisation and nesting .9 6 Communication of aggregate data to downstream processors .12 7 Aggregate processing and the reporting of events tracking .27 8 Relationship with tracking systems for items and receptacles28 Annex A (informative) Existing interchange s
17、ystems; migration29 Bibliography 45 CEN/TS 14441:2005 (E) 3 Foreword This document (CEN/TS 14441:2005) has been prepared by Technical Committee CEN/TC 331 “Postal Services”, the secretariat of which is held by NEN, in collaboration with the UPU. NOTE This document has been prepared by experts coming
18、 from CEN/TC 331 and the UPU, under the framework of the Memorandum of Understanding between UPU and CEN. This document (CEN/TS 14441:2005) complements CEN/TS 14631:2004 and UPU 1)standards M34a and S37. It may be amended only after prior consultation, between CEN/TC 331 and the UPU Standards Board
19、2) , in accordance with the Memorandum of Understanding between CEN and the UPU. The UPUs contribution to the document was made, by the UPU Standards Board and its sub-groups, in accordance with the rules given in Part V of the “General information on UPU standards“ (http:/www.upu.int/standards/en/i
20、ndex.html). This document represents the second version of the Technical Specification; it supersedes and replaces the first version (CEN/TS 14441:2003) which should no longer be used. The revision was developed to improve alignment with UPU standards developed since the work on the original version
21、 was completed. To achieve consistency with UPU standards, the text has been largely restructured and redrafted. Annex A is informative. This document includes a Bibliography. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound
22、 to announce this CEN Technical Specification: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland a
23、nd United Kingdom. 1) The Universal Postal Union (UPU) is the specialized institution of the United Nations that regulates the universal postal service. The postal services of its 189 member countries form the largest physical distribution network in the world. Some 5 million postal employees workin
24、g in over 660 000 post offices all over the world handle an annual total of 425 billion letter-post items in the domestic service and almost 6,7 billion in the international service. Some 4,5 billion parcels are sent by post annually. Keeping pace with the changing communications market, posts are i
25、ncreasingly using new communication and information technologies to move beyond what is traditionally regarded as their core postal business. They are meeting higher customer expectations with an expanded range of products and value-added services. 2) The UPUs Standards Board develops and maintains
26、a growing number of standards to improve the exchange of postal- related information between posts, and promotes the compatibility of UPU and international postal initiatives. It works closely with posts, customers, suppliers and other partners, including various international organizations. The Sta
27、ndards Board ensures that coherent standards are developed in areas such as electronic data interchange (EDI), mail encoding, postal forms and meters. UPU standards are published in accordance with the rules given in Part VII of the General information on UPU standards, which can be freely downloade
28、d from the UPU world-wide web site (www.upu.int). CEN/TS 14441:2005 (E) 4 Introduction Postal service customers 3)increasingly require not only the secure, timely delivery of their mail, but to also have information about its processing and control over the time and place of its delivery. Such requi
29、rements apply to both domestic or international mail and regardless of how many postal handling organisations are involved in servicing it. The table below lists key customer expectations and suggests how these might be satisfied. Table 1 Customer expectations and how they might be met Customer Expe
30、ctation How it might be met High, improving, quality of service (speed of delivery) Identification of bottlenecks and procedures that lead to unnecessary delays; modification of processes to eliminate or alleviate these; real-time process monitoring and remedial action Reliable, consistent service B
31、etter process management; integrated processing and information exchange between postal handling organisations Low cost Creation of modules of deliverable mail at the mail finishing stage; improvement of work load planning through pre-advice of mail induction; avoidance of repeated processing Tracki
32、ng of mail Unique identification of mail items, combined with the collection and correlation of information on the timing of critical events during each items passage through the mail handling system Personalised service measurement Statistical analysis of tracking information (see above) relating t
33、o identified batches of mail / mail sent by or to individual customers Notification of failures or delays Monitoring of tracking information (see above) to detect abnormal events and delays; reporting of these to the customers concerned Control over delivery time support for advance notification of
34、delivery, linked to provision of dynamic forwarding services High, improving quality of service (damage avoidance) Reduction in the number of processing steps and of packaging and repackaging operations Confident use of third party service providers Monitoring of down-stream access and inter service
35、 provider handovers Individually tailored services Support adaptability through the adoption of common, well defined processes Improved in-company handling The use of standard identifiers could facilitate improved handling and direction of mail once it arrives at the addressees premises Most of thes
36、e expectations can be met only if individual mail items are tracked, through the mail processing pipeline, by collecting, processing, correlating and statistically analysing information on the timing of critical events during each items passage through the mail handling system. This requires that in
37、dividual items carry a unique identifier or, for batch-related services, an identifier of the mail batch to which they belong. Though a number of systems for the tracking and tracing of individual mail items already exist, these apply, at least internationally, only to special service products such
38、as express, insured and recorded delivery and registered mail. 3) Note that mail recipients, as well as mailers, are considered to be customers of the postal service. Both are interested in the quality of service provided. CEN/TS 14441:2005 (E) 5 They are not currently applied to normal 4)letter and
39、 parcel mail and do not provide either the mailer or recipient with control over the time and place of delivery. Emerging customer requirements imply that such systems need to be significantly extended both in terms of their functionality and the range of mail services they cover. In particular, the
40、ir application to standard letter and parcel mail is expected to become the norm. This requires both the introduction of a global standard for the unique identification of individual mail items and, since much of the processing of such items takes place at the level of mail aggregates, the introduct
41、ion of aggregate tracking systems and the linking of these to systems for item tracking. Mail aggregates or, more simply, aggregates are defined in the UPU Standards glossary. They are sets of mail items which have been physically grouped (and often, though not necessarily, constrained to form a sin
42、gle unit) so as to permit common handling. UPU standard M34 deals with their identification; their relationships with other entities, including mail items and receptacles; their characteristics or attributes and the electronic communication of information, about them, between postal handling organis
43、ations. This specification complements M34 by addressing related issues, including: the association of aggregate identifiers with the physical aggregates to which they relate; aggregate creation; the processing of aggregates as a unit; aggregate tracking; aggregate break-up; how the above relates to
44、 the tracking of individual mail items; the implementation of aggregate information exchange and tracking systems through the evolution of existing electronic data exchange systems. Implementation of the concepts described in the specification is expected both to result in a modern postal service in
45、frastructure capable of addressing the customer requirements described above and to lead to the following benefits for the postal handling organisations involved: more competitive, consistent and reliable services; enhanced control over the mail pipeline, with improved ability to take timely remedia
46、l action in the event of delays and processing errors; increased competitivity, achieved through the ability to offer enhanced services, including individualised value-added information-based services and customer control of delivery timing and location, at low marginal cost; operational consistency
47、, achieved through the adoption, by postal handling organisations across the world, of common standards and procedures; lower costs, achieved through operational efficiencies resulting from process integration; more realistic cost allocation, both internal to individual postal handling organisations
48、, and between them; 4) “Normal” in this context refers to the large volumes of ordinary letter and parcel mail handled by mail service contractors under their obligation to provide universal services. It is recognised that many private postal service providers do identify and individually track all
49、or most of the letters and parcels which they carry. However, the volumes concerned are generally small and the services are provided at a premium, compared with universal service volumes and prices. CEN/TS 14441:2005 (E) 6 an improved, more modern, market image. This specification addresses the above under four main headings: 5. Mail aggregates; their formation, handling and unforming, containerisation and nesting: provides an introduction to the concept of mail aggregates,
