1、BSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06Maintenance process and associated indicatorsBS EN 17007:2017EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 17007 October 2017 ICS 03.080.10 English Version Maintenance process and associated indicators Processus
2、maintenance et indicateurs associs Instandhaltungsprozess und verbundene Leistungskennzahlen This European Standard was approved by CEN on 14 August 2017. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the st
3、atus of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French,
4、German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cro
5、atia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tur
6、key and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members.
7、Ref. No. EN 17007:2017 ENational forewordThis British Standard is the UK implementation of EN 17007:2017.The UK participation in its preparation was entrusted to Technical Committee DS/1, Dependability.A list of organizations represented on this committee can be obtained on request to its secretary.
8、This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. The British Standards Institution 2017 Published by BSI Standards Limited 2017ISBN 978 0 580 94080 4ICS 03.080.10Compliance with a British Standard cannot confe
9、r immunity from legal obligations.This British Standard was published under the authority of the Standards Policy and Strategy Committee on 30 November 2017.Amendments/corrigenda issued since publicationDate Text affectedBRITISH STANDARDBS EN 17007:2017EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NO
10、RM EN 17007 October 2017 ICS 03.080.10 English Version Maintenance process and associated indicators Processus maintenance et indicateurs associs Instandhaltungsprozess und verbundene Leistungskennzahlen This European Standard was approved by CEN on 14 August 2017. CEN members are bound to comply wi
11、th the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Mana
12、gement Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same st
13、atus as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Mal
14、ta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
15、 2017 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 17007:2017 EBS EN 17007:2017EN 17007:2017 (E) 2 Contents Page European foreword . 3 Introduction 4 1 Scope 5 2 Normative references 5 3 Terms and definitions . 5 4 Abbreviated t
16、erms and notations . 8 5 Principles of maintenance process breakdown . 9 5.1 Process families . 9 5.2 Breakdown into levels 10 5.3 Use of the Maintenance process breakdown 12 6 Breakdown of the maintenance process and process profiles 13 6.1 Maintenance process 13 6.2 MAN process: Manage maintenance
17、 15 6.3 PRV process: Prevent undesirable events by avoiding failures and faults . 19 6.3.1 General . 19 6.3.2 PRV.1 Characterize the undesirable events 19 6.3.3 PRV.2 Use and update the Maintenance Plans . 21 6.4 COR process: Restore the items to their required state . 23 6.4.1 General . 23 6.4.2 CO
18、R.1 Classify the actual events 24 6.4.3 COR.2 Diagnose the state of the items in question 24 6.5 ACT process: Act preventively and/or correctively on the items to maintain . 27 6.5.1 General . 27 6.5.2 ACT.1 Rank the events . 28 6.5.3 ACT.2 Prepare for the maintenance tasks 29 6.5.4 ACT.3 Set in ord
19、er the tasks 30 6.5.5 ACT.4 Schedule the tasks 31 6.5.6 ACT.5 Start the scheduled tasks . 32 6.5.7 ACT.6 Perform the maintenance tasks 33 6.5.8 ACT.7 Finalise the maintenance tasks . 34 6.6 IMP process: Improve the items . 36 6.7 HSE process: Ensure personal health and safety to individuals and pres
20、erve environment in maintenance 39 6.8 BUD process: Budget maintenance of items . 42 6.9 DOC process: Deliver the operational documentation . 45 6.10 DTA process: Manage data 48 6.11 IST process: Provide the needed infrastructures . 52 6.12 MRG process: Deliver maintenance requirements during items
21、design and modification . 55 6.13 OPT process: Improve the results 58 6.14 RES process: Provide internal human resources 61 6.15 SER process: Provide external maintenance services 64 6.16 SPP process: Deliver spare parts 67 6.17 TOL process: Deliver the tools, support equipment and information syste
22、m . 72 Bibliography . 75 BS EN 17007:2017EN 17007:2017 (E) 3 European foreword This document (EN 17007:2017) has been prepared by Technical Committee CEN/TC 319 “Maintenance”, the secretariat of which is held by UNI. This European Standard shall be given the status of a national standard, either by
23、publication of an identical text or by endorsement, at the latest by April 2018 and conflicting national standards shall be withdrawn at the latest by April 2018. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC
24、shall not be held responsible for identifying any or all such patent rights. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic,
25、Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. BS
26、 EN 17007:2017EN 17007:2017 (E) 4 Introduction According to EN ISO 9001, maintenance is a process since it consists of organized, coordinated tasks using resources and performed by various stakeholders to obtain a given result. Terminology standard EN 13306 defines it as the “combination of all tech
27、nical, administrative and managerial actions during the life cycle of an item intended to retain it in, or restore it to, a state in which it can perform the required function.” It seemed appropriate to formalize the maintenance process through a breakdown into processes that provides the following
28、advantages: it makes it possible to clearly indicate the activities to be carried out with a relevant level of detail; it indicates the inputs/outputs of each sub-process and defines all the links that join them together and allow the realization of the overall process; it provides the ability to de
29、fine indicators for measuring the realization of each process and monitoring its effectiveness. The aim of this document is to allow an understanding of the actions and interactions between maintenance processes. It provides maintenance managers with a management tool by giving them a way to compare
30、 their organization to the generic representation described and to detect insufficient actions, unassigned responsibilities and/or poorly established links. It gives information to define indicators, dedicated to specific processes, allowing the creation of scorecards that are appropriate for monito
31、ring activities and measuring performance. BS EN 17007:2017EN 17007:2017 (E) 5 1 Scope This European Standard provides a generic description of the maintenance process. It specifies the characteristics of all the processes, parts of maintenance process, and establishes a maintenance model to gives g
32、uidelines for defining indicators. This European Standard is applicable to all organizations (company, institution, agency, etc.) in charge of maintaining physical assets. Therefore, it has been established without a particular organization in mind and does not aim to propose one. This description c
33、ould be adapted based on the type and size of organization chosen to perform the maintenance, the complexity of the systems maintained and the scope of the external contracted services. The purpose of the breakdown into processes and the representation of their inter-relationships1) is to help maint
34、enance personnel, and particularly management at different levels, to: clearly identify the actions to be taken in order to meet the overall objectives set by Management in terms of maintenance; delegate responsibilities that ensure the realization of the actions with the required performance levels
35、; for each process, clearly determine: a) the necessary inputs and their origin; b) the required results and their intended uses; monitor and quantitatively assess the performance obtained at various levels of the breakdown into processes; improve the collection and the distribution of data. This st
36、andard does not cover software maintenance itself, but applies to items containing software. 2 Normative references The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applie
37、s. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 13306, Maintenance - Maintenance terminology 3 Terms and definitions For the purposes of this document, the terms and definitions given in EN 13306 as well as the following terms and defin
38、itions apply. 3.1 activity set of tasks organized within a process 1) Relationships between several elements or members of the same unit or group. BS EN 17007:2017EN 17007:2017 (E) 6 3.2 indicator measured characteristic (or a set of characteristics) of a phenomenon, according to a given formula, wh
39、ich assess the evolution Note 1 to entry: Indicators are related to objectives. SOURCE: EN 15341:2007, 3.1 3.3 exceptional maintenance preventive maintenance which is infrequent and has a significant impact in terms of total life cycle costs Note 1 to entry: Exceptional maintenance includes large ma
40、intenance actions that may be: unavoidable and planned, thereby leading to the development of alternative strategies (e.g. life extension); unexpected, as a result of design, manufacturing, installation, operation or maintenance errors or accidental situations (fire, flood, etc.). Note 2 to entry: T
41、he cost of exceptional maintenance is generally accounted as capital investment. Note 3 to entry: Exceptional maintenance is sometimes called replacement investments. SOURCE: EN 13306, 8.13 3.4 maintenance budget determination of the maintenance expenditures over a given period in the future to ensu
42、re the availability of the necessary financial resources 3.5 maintenance documentation set of documents needed to perform the maintenance tasks, including: work order; technical instructions; maintenance procedures; list of necessary resources; plans; schedule; maintenance records any other document
43、 needed to perform maintenance BS EN 17007:2017EN 17007:2017 (E) 7 3.6 maintenance record part of maintenance documentation which contains the history of all maintenance related data for an item Note 1 to entry: The history may contain records of all failures, faults, costs, item availability, up ti
44、me and any other relevant data. SOURCE: EN 13306, 10.6 3.7 maintenance plan structured and documented set of tasks that include the activities, procedures, resources and the time scale required to carry out maintenance SOURCE: EN 13306, 2.5 3.8 maintenance policy general approach to the provision of
45、 maintenance and maintenance support based on the objectives and policies of owners, users and customers Note 1 to entry: The maintenance policy entails establishing the direction (method, programme, budget, etc.) based on the goals and objectives set by the companys Management. The management focus
46、 in the policy statement can be: availability and useful life of the item; safety of the items and individuals, product quality, environmental protection; optimization of maintenance costs, etc. In particular, the maintenance policy give guidance to maintenance strategy that leads to choices being m
47、ade between: planning corrective and/or preventive, predetermined or condition-based maintenance; internal or external service provision. SOURCE: EN 60300-3-14:2004, 3.1.12 Note 1 to entry has been added. 3.9 maintenance procedure document that describes in detail preventive and corrective maintenan
48、ce tasks Note 1 to entry: These procedures indicate the dismantling and reassembly actions (with the help of diagrams, expanded views, etc.) and give the time periods of the tasks, permissible wear-out rates, the various faults that may occur, and their diagnosis. Note 2 to entry: Maintenance proced
49、ures also include resources, the companys health and safety rules as well as the regulatory aspects (environment, safety, etc.). 3.10 maintenance strategy management method used in order to achieve the maintenance objectives EXAMPLE Outsourcing of maintenance, allocation of resources, etc. SOURCE: EN 13306, 2.4 BS EN 17007:2017EN 17007:2017 (E) 8 3.11 maintenance support equipment set of equipment needed to perform the maintenance tasks based on the recommended procedures Note 1 to entry:
