1、 ETSI TS 102 845 V1.2.1 (2010-08)Technical Specification User Group; Quality of ICT Services; Requirements for Check-up on Metering and Billing ProcessesETSI ETSI TS 102 845 V1.2.1 (2010-08)2Reference RTS/USER-00033 Keywords charging, quality ETSI 650 Route des Lucioles F-06921 Sophia Antipolis Cede
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6、to reproduction in all media. European Telecommunications Standards Institute 2010. All rights reserved. DECTTM, PLUGTESTSTM, UMTSTM, TIPHONTM, the TIPHON logo and the ETSI logo are Trade Marks of ETSI registered for the benefit of its Members. 3GPPTM is a Trade Mark of ETSI registered for the benef
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8、0-08)3Contents Intellectual Property Rights 5g3Foreword . 5g3Introduction 5g31 Scope 6g32 References 6g32.1 Normative references . 6g32.2 Informative references 6g33 Definitions and abbreviations . 7g33.1 Definitions 7g33.2 Abbreviations . 9g34 Approach for Checking-up on Metering and Billing . 9g34
9、.1 Billing Integrity Principles . 9g34.2 Process Approach . 9g34.3 Billing Error Rate . 10g35 Implementation Model . 10g36 Prerequisites . 10g36.1 Metering Rules Definition 10g36.1.1 Definition of Successful and Unsuccessful Status 10g36.1.2 Definition of Units 11g36.1.3 Definition of Time 11g36.1.4
10、 Definition of Duration 11g36.1.5 Definition of Data Volume . 11g36.1.6 Definition of Classes of Service . 12g36.1.7 Definition of Rounding Methods 12g36.2 Tariff Information Documentation . 12g36.2.1 Tariff Scope 12g36.2.2 Taxes Information . 12g36.2.3 Definition of Rounding Methods 13g36.2.4 Defin
11、ition of Publishing Modes 13g37 Checking-up Process 13g37.1 Process Overview . 14g37.2 Test Campaign Design . 14g37.3 Test Resources Procurement 15g37.4 Electronic Communications Technical Configuration . 15g37.5 Electronic Communications Generation . 15g37.6 Automated Robots Logs Collection . 16g37
12、.7 Billing Details Collection . 16g37.8 Electronic Communications Rating and Matching . 16g37.9 Balance and Invoices checking 17g37.10 Reporting 17g37.11 Billing Error Rate Computation . 17g3Annex A (informative): Example of a Stratified Sample of Electronic Communications . 18g3A.1 Locations 19g3A.
13、2 Networks 19g3A.3 Offers 19g3A.4 Services 20g3A.5 Durations 20g3ETSI ETSI TS 102 845 V1.2.1 (2010-08)4A.6 Volumes . 21g3A.7 Spreading 21g3A.8 Additional Variations . 21g3Annex B (informative): Case Management Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“,
14、which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs
15、 not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This Technical Specification (TS) has been produced by ETSI User Group (USER). Information and Communications Technology (ICT) standardization i
16、s part of the general standardization activities, and contributes to policy objectives to improve the competitiveness of European industry, as specified in the Lisbon strategy. The legal basis for European standardization and standardization policy, including the ICT domain, is Directive 98/34/EC i.
17、8. One of its main elements is the formal recognition of three European Standards Organisations (ESOs), CEN, CENELEC and ETSI, active in various degrees in the ICT domain. Standards produced by the three ESOs and resulting from an open consensus building process are by nature voluntary and non bindi
18、ng technical documents. The standardization work described in the present document was funded by the European Commission, Enterprise and Industry Directorate-General, as part of the 2009 ICT Standardization Work Programme and executed by ETSI. The present document has been produced within the ETSI S
19、pecial Committee USER GROUP (USER) by the Specialist Task Force (STF) 375. Several documents provided by European Telecommunications regulatory bodies have been used to develop the present document. They are detailed in TR 102 847 i.7. It is important to understand that Conformity Assessment takes p
20、lace in the wider environment of accreditation principles as defined in European Community regulation No 765/2008 setting out the requirements for accreditation and market surveillance relating to the marketing of products and repealing Regulation (EEC) No 339/93 i.6. Introduction A significant diff
21、erence rate between theoretical and actual bills has been identified by several parties in the current metering and billing processes operated by Service Providers. Several Service Providers, administrations and users associations have intended to reduce this difference rate in implementing rules in
22、 order to make users more confident in the reliability of their bills. Nevertheless, due to the complexity of this issue and in absence of any available formal standard in this area, the current practices are hindered by significant limitations. The purpose of the present document is to fulfil the g
23、aps of the current practices in order to provide a reference that can be used for a continuous and trustworthy checking up on metering and billing processes. Such a checking is expected to contribute to a continuous quality improvement of metering and billing processes. In order to provide evidence
24、that metering and billing verification is conducted according to the present document, it will be useful for a Service Provider to have its verification process audited by an independent party, that will formally assess the conformity of its checking-up on metering and billing with the technical spe
25、cification. The purpose of TS 102 846 1 is to define when, how and by whom the conformity assessment audit shall be conducted. Such a conformity assessment is expected to contribute to an increased trust by Service Providers, customers, regulators and other stakeholders that metering and billing pro
26、cesses are reasonably monitored. ETSI ETSI TS 102 845 V1.2.1 (2010-08)61 Scope The present document has been prepared to provide a model for designing and operating the checking-up on metering and billing processes of Service Providers. Because the checking-up approach of the present document is end
27、-to-end (i.e. using a “black box“ approach from the actual electronic communications generation to the checking-up on their billing), it is intended that these requirements are applicable to the metering and billing of any kind of services offered by the Service Providers. The goal of the present do
28、cument is to define a standardized checking process that could be implemented by any stakeholder and is auditable by a third-party, leading to trustworthy performance indicators about the integrity of billing issued by a Service Provider. NOTE: It is important to note that the present document does
29、not provide any model for designing and operating the metering and billing process itself. 2 References References are either specific (identified by date of publication and/or edition number or version number) or non-specific. For specific references, only the cited version applies. For non-specifi
30、c references, the latest version of the reference document (including any amendments) applies. Referenced documents which are not found to be publicly available in the expected location might be found at http:/docbox.etsi.org/Reference. NOTE: While any hyperlinks included in this clause were valid a
31、t the time of publication ETSI cannot guarantee their long term validity. 2.1 Normative references The following referenced documents are necessary for the application of the present document. 1 ETSI TS 102 846: “User Group; Quality of ICT Services; Requirements for Bodies Providing Conformity Asses
32、sment of Checking-up on Metering and Billing Processes“. 2 BIPM: “The International System of Units (SI)“, 8th edition. 2.2 Informative references The following referenced documents are not necessary for the application of the present document but they assist the user with regard to a particular sub
33、ject area. i.1 ETSI EG 202 057-2: “Speech Processing, Transmission and Quality Aspects (STQ); User related QoS parameter definitions and measurements; Part 2: Voice telephony, Group 3 fax, modem data services and SMS“. i.2 ETSI EG 202 057-3: “Speech Processing, Transmission and Quality Aspects (STQ)
34、; User related QoS parameter definitions and measurements; Part 3: QoS parameters specific to Public Land Mobile Networks (PLMN)“. i.3 ETSI EG 202 057-4: “Speech Processing, Transmission and Quality Aspects (STQ); User related QoS parameter definitions and measurements; Part 4: Internet access“. i.4
35、 ETSI EG 202 765-2: “Speech Processing, Transmission and Quality Aspects (STQ); QoS and network performance metrics and measurement methods Part 2: Transmission Quality Indicator combining Voice Quality Metrics“. ETSI ETSI TS 102 845 V1.2.1 (2010-08)7i.5 ETSI ES 202 765-4: “Speech and multimedia Tra
36、nsmission Quality (STQ); QoS and network performance metrics and measurement methods; Part 4: Indicators for supervision of Multiplay services“. i.6 European Community regulation No 765/2008 setting out the requirements for accreditation and market surveillance relating to the marketing of products
37、and repealing Regulation (EEC) No 339/93. i.7 ETSI TR 102 847: “User Group; Quality of ICT Services; Standardization and regulation references in the Metering and Billing area“. i.8 Directive 98/34/EC of the European Parliament and of the Council of 22 June 1998 laying down a procedure for the provi
38、sion of information in the field of technical standards and regulations. 3 Definitions and abbreviations 3.1 Definitions For the purposes of the present document, the following terms and definitions apply: automated robot: remotely operated machine that is able to generate electronic communications
39、according to a predefined plan and to report about the exact execution of these electronic communications with an appropriate level of accuracy and traceability NOTE: Its main functions are: - electronic communication planning; - electronic communication execution; and - electronic communication log
40、ging. billing error rate: for a set of electronic communications, the ratio of the total number of electronic communications having breached at least one of the billing integrity principles divided by the total number of electronic communications in the set Billing Verification Body (BVB): organizat
41、ion that has skills and methods to conduct the checking-up on metering and billing processes of a Service Provider NOTE: The Billing Verification Body can be internal (i.e. a department of the Service Provider) or external (i.e. a specialized company to which the Service Provider has outsourced the
42、check-up on metering and billing). checking-up on metering and billing: activities used to verify how strongly a Service Provider metering and billing activities complies with billing integrity principles billing integrity principles: principles that must be fulfilled to state that the billing activ
43、ity of a Service Provider is correct Call Detail Record (CDR): formatted collection of information about a chargeable event (e.g. time of call set-up, duration of the call, amount of data transferred, etc.) for use in billing and accounting continuous: characteristics of an approach that takes into
44、consideration the constantly evolving nature of communications networks and follows a “back-to-back“ principle to verify metering and billing NOTE: Because metering and billing processes and systems evolve on a continuous basis (incidence and update), the verification of billing has to evolve accord
45、ingly and to check the billing integrity on a similar way. “Continuous basis“ excludes “one shot audit approach“ where verification is performed once a year or once per quarter. customer: user who is responsible for payment for the electronic communication services ETSI ETSI TS 102 845 V1.2.1 (2010-
46、08)8electronic communication: service that helps people communicate NOTE: Electronic communication types include but are not limited to voice call, video call, conference call, email, SMS, MMS, USSD, web access, instant messaging, content download, TV broadcasting, etc. Electronic communications may
47、 involve one or several interconnected networks. An electronic communication may lead to billing of a financial charge to a Customer of the Service Provider. independent observer: entity which can evidence two characteristics: independency and externality NOTE: In the context of the present document
48、, the independency clause means that the entity in charge of checking has some level of independence from the entity in charge of operating metering and billing within the Service Provider. The externality means that the checking entity does not have to understand all the complexity of the informati
49、on systems and network components involved in the metering and billing of a Service Provider. metering and billing: activity, within a Service Provider, which aims at charging a customer either by producing an invoice or by decreasing a prepaid account NOTE: Metering and billing usually involve four main types of activity: - metering is the computation of raw parameters (time, duration, etc.) of electronic communications; - guiding is the allocation of a specific event to a specific customer; - rating is the computation of a price of an event accor
