GOST R 55542-2013 System of national standards for quality of telecommunication services Management of quality communications services Monitoring of quality communications services.pdf

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2、services 201401011 , . , - , , , , - , , . , - , () , - .2 : ISO 90012011 . / 20000-12010 . . 1. - 537242009 . 537312009 . - , 1 , - . - , , . , - , (). , , , , , . , -, , , .1 555422013 3 53731, - :3.1 : , -, , , , , , - .3.2: ISO 900020113.3 : , . / 20000-120103.4 : . 5373120093.5 : , , -.3.6 : ,

3、. 5373120093.7 (complaint): / - , - . 1000220073.8 : , .3.9 : , , , , -, .4 4.1 - , / 20000-1, - .2 5554220134.2 , - .4.3 : , -, - , , () (, - , . .) -.4.4 , -, .4.5 .4.6 :- ;- , , - ;- , - , ;- , - ;- - - ;- , , ;- ( , , . .) - .4.7 :- ;- ;- , , .4.8 ():4.8.1 , , . :- , - ;- , , - ;- , - ;- , , ( , , );- ;- , .4.8.2 , - - .3 555422013 :- , - ;- , , -, .4.8.3 , , . :- , ;- , - .4.9 - , , , .5 5.1 - , : 1 . 2 , - . 3 - - . 4 - . 5 , . 6 , . 7 . 8 . 9 - .5.2 , :- ;- - ;- - ;- .5.3 -,- , :- , , , , , , ;- , , - , (), ; , ;- , - ;4 555422013- , .5.4

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