GOST R 56087 1-2014 System of national standards for quality of telecommunication services Methods of testing with the help of test calls《有关电信服务质量的国家标准体系 试验调用辅助试验方法》.pdf

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1、 56087.1 2014 56087.1 2014 II 1 2 , 3 19 2014 . 910 4 1.02012 ( 8). ( 1 ) , . () . , (gost.ru) , 2014 , 56987.1 2014 1 System of national standards for quality of telecommunication services. Methods of testing with the help of test calls 20150101 1 . , , , , , . , , () , . , 1. 2 : 1947288 . 50779.1

2、12000 . . 537312009 . , 1 , . , , . , , (). , , , , , , , , , , . 3 53731, 50779.11, 19472, : 3.1 (call): 2. 3.2 , (testing): 2. 3.3 (lost call): , ; - 2. 56087.12014 2 3.4 (busy telephone traffic hour): 60 , . 3.5 (telephone call loss): , 3. 3.6 (quality of telephone call service): , . 3.7 (manual

3、observation): , 4. 3.8 (automatic observation): 4. 3.9 (telephone answering set): , . 3.10 (telephone set): , , , . 3.11 (telephone call connection): , , , , . 4 4.1 4.1.1 , . 4.1.2 , : - (, , ( , - ); - . 4.1.3 , 4.1.2 , 1, 3, 5, 6. 4.1.4 , , , , . 4.1.5 . 4.2 4.2.1 : - ; - ; - ; - ; - ; - - ; - /

4、. , . 4.2.2 , , 16. 4.2.3 , , , : - (, , ); - ( , - ) . 4.2.4 , (IVR). 56087.12014 3 1 , () () , , 2 , () () , , 3 , () () , , 4 , ( ) () , , 5 , () , , 6 , ( ) () , , 56087.12014 4 4.3 4.3.1 . 4.3.1.1 , , , , , . , . , , . , , . . 4.3.1.2 , . , - , . , . - , , , . 4.3.2 , , , . 4.4 4.4.1 . , . . 4.4.2 , , , 3. . . . 15 .

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