1、ICA0 9249 tt 4841V1b 0020b15 203 H Doc 9249 DYNAMIC PUBLIC INFORMATION DISPiAYS FLI G H T-R ELATE D Recommendations appro ved by the Air Transport Committee. Published by authority of the Secretary General 1978 INTERNATIONAL CIVIL AVIATION ORGANIZATION COPYRIGHT International Civil Aviation Organiza
2、tionLicensed by Information Handling ServicesICAO 9249 * rn 4B4141b 0020616 14T Published in separate English, French, Spanish and Russian editions by the Inter- national Civil Aviation organization. All correspondence, except orders and sub- scriptions. should be addressed to the Secretary General
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4、. dollars or the currency of the country in which the order is placed. Intemational Civil Aviation Organization. (Attention: Distribution Officer), P.O. Box 400. Succursale: Place de lAviation internationale, lo00 Sherbrooke Street West, Montreal, Quebec, Canada H3A 2R2 Egypt (Anab Republic of). ICA
5、O Representative, Middle East and Eastern African Office, 16 Hassan Sabri, Zamaek, Cairo. 92200 Neuilly-sur-Seine. or 17 Park Street, Calcutta. Minato-Ku, Tokyo. Apartado postai 5-377, Mxico 5, D.F. France. RepdsGtant de IOACI, Bureau Europe, 3bis, viila Emile-Bergerat, India Oxford Book and Station
6、ery Co., Scindia House, New Delhi Japan. Japan U.S.$Z. (air mail). COPYRIGHT International Civil Aviation OrganizationLicensed by Information Handling ServicesDYNAMIC PUBLIC INFORMATION D I SPLAYS FLIGHT-RELATED Recommendations approved by the Air Transport Committee. Published by authority of the S
7、ecretary General COPYRIGHT International Civil Aviation OrganizationLicensed by Information Handling ServicesICAO 9249 tt 4841416 2b18 T12 W FOREWORD At the Eighth Session of ICAOs Facilitation Division, in 1973, it was recognized that air travellers often find themselves perplexed in unfamiliar air
8、port terminal buildings by the diversity of displays of flight, baggage claim and other types of information to guide them. This confusion can lead to disruptions in the traffic flow pattern and may result in the need for an increase in the number of personnel to handle queries, missed flights, etc.
9、 The Division recalled, in this connexion, ICAOs previous efforts towards standardizing signs at airports, which culminated in the publication of International Signs to Facilitate Passengers Using Airports (Doc 8881-C/992), containing 38 standard international signs. It was felt that uniformity in t
10、he layout of flight-related public information displays, which are continually subject to updating, and therefore often referred to as dynamic public information displays, would be equally beneficial to travellers, and would assist in maintaining smooth passenger flow patterns through airport termin
11、al buildings. Following Recommendation No. B-8 of the Division, the Council of ICAO authorized the Secretary General to establish a Study Group to evaluate the effectiveness of such displays as presently existing at airports, with a view to submitting a report to the Air Transport Committee on the e
12、xtent to which, and the manner in which, standardization should be introduced into such systems, for the benefit of the travelling public. The Report of the Study Group was subsequently submitted to the Air Transport Committee which approved the recommendations of the Report and authorized the Secre
13、tary General to publish this study. (iii) COPYRIGHT International Civil Aviation OrganizationLicensed by Information Handling ServicesICA0 9247 * 4841141b 00206119 757 TABLE OF CONTENTS Summary of Recommendations in this Study . 1 . Introduction 2 . Common Data on Information Displays Indication of
14、Time Indication of Place Indication of Flight . . Heading . Information Items and their Sequence Comments on Individual Items 4 . Arrival Display Information Items and their Sequence . 3 . Departure Display 5 . Directional Gate Display . 6 . Gate Position Display . 7 . Directional Baggage Claim Disp
15、lay . 8 . Baggage Claim Position Display . 9 . Languages to be used on Information Displays . 10 . Space Allocations on Various Displays . 11 . Size of Alphanumeric Characters on Displays 12 . Use of Flashing Signals on Displays . 13 . Length of Time for Information to be shown on Displays . 14 . Lo
16、cation of Displays in Terminals . . Page 1 5 6 6 7 7 7 7 8 8 9 9 10 10 11 II 12 12 12 13 14 14 COPYRIGHT International Civil Aviation OrganizationLicensed by Information Handling ServicesICA0 7247 XX W 4843436 O020620 670 D SUMMARY OF RECOMMENDATIONS IN THIS STUDY 1. Indication of Time Local times s
17、hould always be shown on the 24-hour basis without separation by spaces, dots or commas between hours and minutes, and with all digits of the same size (paragraph 2.2). The scheduled time of departure or arrival should always be indicated in the time column (paragraph 3.6). Deviations from scheduled
18、 times should be treated as mentioned in paragraph 3.6. 2. Indication of Place If truncation of place names is to be used, this should be done only after close consultation between the airport terminal operator and airline (s) concerned and, preferably, after passenger tests have been conducted to c
19、onfirm that such truncations are understandable (paragraph 2.4). All intermediate stopping points should be included in the TO column as completely as is physically and economically possible (paragraphs 3.7 and 3.8). 3. Indication of Flight The flight number should be preceded by the airline two-let
20、ter code as it appears in airline time-tables, on passengers tickets and boarding passes. In view of IATAs anticipated use of a three-letter code by the mid-l980s, provision should be made in new systems to accommodate a three-letter code. In airport terminals used by only one airline, the airline p
21、refix can be omitted (paragraphs 2.5 and 2.6). 4. Departure Display: Information Headings and their Sequence (paragraphs 3.2 and 3.3) TIME TO FLIGHT GATE REMARKS 5. Standard Remarks When it is necessary to use the REMARKS column, the standard remarks shown in paragraph 3.9 should be used and any add
22、itional remarks should be kept to an absolute minimum. 1 COPYRIGHT International Civil Aviation OrganizationLicensed by Information Handling ServicesICA0 9249 * H 4843436 0020623 507 = TIME 2 Dynamic Flizht-Related Public Information Displays FROM FLIGHT REMARKS 6. Arrival Display: Information Headi
23、ngs and their Sequence (paragraph 4.2) FROM FLIGHT AREANNIT 7. Directional Gate Display: Information Headings and their Sequence (paragraph 5. I) - 8. Gate Position Display: Information Headings and their Sequence FROM FLIGHT A In cases where passengers proceed directly from ground transport to thei
24、r gates for Check-in without passing large Departure Displays on their way, the information items on a Gate Position Display should be the same as those shown for the particular flight on the Departure Display, except for the REMARKS column, which may be omitted (paragraph 6.2). In all other cases,
25、the Gate Position Display, where in use, should contain, apart from the stationary gate number, the FLIGHT column as a minimum. If additional information is considered desirable, it should be in the same sequence as on the Departure Display (paragraph 6.3). 9. Directional Baggage Claim Display: Info
26、rmation Headings and their Sequence (paragraph Z2) r 1 I l 10. Baggage Claim Position Display: Information Headings and their Sequence (paragraphs 8. I and 8.2) On an optional basis, an additional column for a baggage claim symbol may be inserted following the FLIGHT column, under the heading CLAIM
27、SYMBOL. 399: 2-4 COPYRIGHT International Civil Aviation OrganizationLicensed by Information Handling ServicesICA0 9249 tt W YBYLYLb 0020622 4Y3 W Dynamic Flight-Related Public Information Displays 11. Languages to be Used en information Displays 3 Where the national language is not written in the ro
28、man alphabet and/or arabic numerals, provision should be made, as a general rule, for repeating the display information in those characters and/or numerals (paragraph 9.2). 12. Use of Flashing Signals on Displays The use of flashing signals should be kept to a minimum, be restricted to the REMARKS c
29、olumn and to that type of information which requires some sort of passenger action (para- graph 12.1). Where the display system in use does not lend itself to the flashing of characters, for example, on flapboards, flashing lights may be used at the beginning and/or the end of each line (para- graph
30、 12.2). 13. Location of Displays in Terminals When placing information displays in airport buildings, the seven points enumerated in paragraph 14.2 and the area check list provided in paragraph 14.3 should be borne in mind. COPYRIGHT International Civil Aviation OrganizationLicensed by Information H
31、andling ServicesICA0 9249 St W 4843436 0020b23 38T i. INTRODUCTION 1.1 Passengers need to be informed about a variety of activities at an airport. Those about to depart on a flight usually wish to know whether their aircraft will be leaving on time, whether it is ready for boarding, and the number o
32、f the gate to which they will have to proceed. Passengers disembarking from an arriving flight wish to be informed as to where their baggage can be claimed, while people in the waiting hall are anxious to find out whether that particular flight has landed and the number of the exit gate through whic
33、h those passengers will be coming. 1.2 The nature of this type of information is such that it needs to be continuously updated as flights arrive and depart. Most airports have some type of display to convey such information to the travelling as well as the non-travelling public, from simple peg-boar
34、ds at those with low traffic volumes to sophisticated electronically controlled display systems at large airports. These display types may be video display units, flapboards, electro-magnetic boards, as well as electronic boards displaying their information by means of plasma-display components, lig
35、ht-emitting diodes or liquid crystals. These displays are situated in appropriate locations throughout the terminal building. 1.3 No matter which system is used, certain basic information is common to all displays of the same type, e.g. all Departure Displays. Variations are usually found in the amo
36、unt of additional information shown, as well as the sequence in which it is presented. A uniform manner of presenting such basic information would no doubt assist passengers in finding the same type of information, in the same place, on any given display irrespective of the airport at which they hap
37、pen to be at the moment. Apart from the convenience to the passenger, uniformity could reduce system costs and is likely to reduce viewing time. While this may not be a significant factor in relation to some displays, it is so with regard to others, namely, those along certain passenger flow routes,
38、 where a poorly designed display may cause passenger confusion and thus result in slow-down and disruption of the passenger flow. 1.4 Apart from the desirability of obtaining the highest possible degree of uniformity for the reasons just mentioned, computer programming demands maximum standardizatio
39、n in presenting information on related displays within the same airport terminal. For example, the entry of information concerning place of origin and intermediate stopping points of a given flight is done in certain systems at a central console for presentation on arrival displays as well as baggag
40、e claim displays. A decision on the part of the system operator with regard to information content and layout on one of his displays will therefore affect the information display on other units. 1.5 For reasons of economy and to minimize confusion and proliferation of redundant information, an effor
41、t has been made to keep the amount of data to be shown on public information displays to a minimum. Although there may be occasions where additional information would appear to be helpful to passengers, this possible convenience must be weighed against the resultant higher costs to the system operat
42、or. Therefore, only those items of information which were considered essential to the travelling and non-travelling public have been included herein. Information displays solely for the benefit of employees at airports, even though they may receive their data from the same computer centre as the pub
43、lic displays, do not fall under the scope of this study and have not been dealt with. 5 COPYRIGHT International Civil Aviation OrganizationLicensed by Information Handling ServicesICA0 9249 * 484LYLb 0020624 216 6 Dynamic Flight-Related Public Information Displays 1.6 This study is thus concerned wi
44、th the presentation of information on the following types of public information displays: Departure Display Arrival Display Directional Gate Display Gate Position Display Directional Baggage Claim Display Baggage Claim Position Display It addresses itself to all of those six displays irrespective of
45、 the system used for changing the information thereon, e.g. electronic, electro-mechanical or manual, and does not recommend one system over another or any particular commercial product. The choice must be left to the system operator, be it the airport authority, airline operator or any other entity
46、, and will need to be made on the basis of local circumstances. 1.7 At the same time, it is recognized that not all of those six displays may be required at each airport in the world. The need for any one of them will be dictated by circumstances prevailing at the airport, bearing in mind such consi
47、derations as over-all size of the terminal building, its layout, traffic volume, etc. With respect to those already in use, however, operators of public information displays are recommended to adhere as closely as possible to the principles outlined in this document. 1.8 As in the case of airport si
48、gns, it would be unreasonable to expect operators of display systems to undertake the expense of immediately replacing all existing ones that do not conform to the details set forth in the following pages by new displays as described herein. While it may be possible in some cases to make certain imm
49、ediate adjustments in the programming of data, entailing little or no cost, so as to comply with the findings of this study, any major modifications are expected to be made only when the opportunity arises, e.g. when terminal buildings are being expanded or new ones constructed, or when it is decided to replace an entire public information display system by a new one. 1.9 In developing this document, IATA Recommended Practice 1314 containing guidelines to its Members on certain aspects of Public Information Systems was also taken into account. . 2. COMMON DATA ON INFOR
