1、Lessons Learned Entry: 1203Lesson Info:a71 Lesson Number: 1203a71 Lesson Date: 2001-01-01a71 Submitting Organization: JSCa71 Submitted by: Mark Glorioso/ Ronald A. MontagueSubject: Ensuring Effective Working Interfaces With Team Members Description of Driving Event: During the 1 A/R and 2A ISS assem
2、bly missions there were a number of occasions where funnies and/or problems were discovered, and the solution of some of these required input from the Russian operations or engineering teams. This information was requested via Mission Action Requests, otherwise known as “Chits“. Those chits requirin
3、g information from Russia were transmitted from the Houston Mission Control Center to the Moscow Mission Control Center via the Houston Support Group (HSG), a group of JSC employees located within the Moscow Mission Control Center complex. The HSG is primarily operations-oriented and is staffed acco
4、rdingly and with an operations mindset. Obtaining timely responses to Chits has proven to be an issue. Root cause: It has been observed that the Russians are reluctant to provide American requests for information without considerable encouragement via direct contact. The lack of an American/JSC engi
5、neering presence within Moscow Mission Control Center complex inhibits the direct and continuing contacts with the Russian engineers. Lesson(s) Learned: Early recognition of potential international or cross-cultural barriers to effective working relationships and processes is a prerequisite to ensur
6、ing effective communication and information exchange at the time of need.Recommendation(s): Be prepared to assess and make procedural adjustments in response to multicultural considerations. In this specific scenario, the solution would be to provide a staff of JSC engineers (they could be attached
7、to the HSG) in the Russian Mission Control Center to act as an interface between the JSC Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-Mission Evaluation Room (MER) and the Russian ISS engineering contingent. Evidence of Recurrence Control Effectiv
8、eness: N/ADocuments Related to Lesson: N/AMission Directorate(s): N/AAdditional Key Phrase(s): a71 Administration/Organizationa71 External Relationsa71 Human Resources & Educationa71 Policy & PlanningAdditional Info: Approval Info: a71 Approval Date: 2002-05-28a71 Approval Name: Ronald A. Montaguea71 Approval Organization: JSCa71 Approval Phone Number: 281-483-8576Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-
