1、Systems and software engineering Measurement process Ingnierie des systmes et du logiciel Processus de mesure INTERNATIONAL STANDARD ISO/IEC/ IEEE 15939 Reference number ISO/IEC/IEEE 15939:2017(E) First edition 2017-0 5 ISO/IEC 2017 IEEE 2017 ii ISO/IEC/IEEE 15939:2017(E) COPYRIGHT PROTECTED DOCUMEN
2、T ISO/IEC 2017, Published in Switzerland IEEE 2017 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without pr
3、ior written permission. Permission can be requested from either ISO or IEEE at the address below or ISOs member body in the country of the requester. ISO copyright office Institute of Electrical and Electronics Engineers, Inc Ch. de Blandonnet 8 CP 401 3 Park Avenue, New York CH-1214 Vernier, Geneva
4、, Switzerland NY 10016-5997, USA Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copyrightiso.org stds.iprieee.org www.iso.org www.ieee.orgISO/IEC/IEEE 15939:2017(E) ISO / IEC 2017 All rig h ts reserve d IEEE 2017 All righ ts r ese r ved iiiContents Page 1 Scope 1 2 Normative references . 1 3 Terms and d
5、efinitions 1 4 Conformance 6 4.1 Intended usage 6 4.2 Tailoring this document . 6 4.3 Full conformance to outcomes . 6 4.4 Full conformance to tasks . 7 4.5 Tailored conformance 7 5 Application of this document . 7 6 Measurement Process 10 6.1 Purpose 10 6.2 Outcomes . 10 6.3 Activities and Tasks 10
6、 6.3.1 Establish and sustain measurement commitment. 10 6.3.2 Prepare for measurement. . 11 6.3.3 Perform measurement. . 15 6.3.4 Evaluate measurement. . 17 Annex A (inf o rmat ive) The measurement information model . 19 A.1 General . 19 A.2 Model description . 20 A.2.1 Entity . 20 A.2.2 Attribute .
7、 20 A.2.3 Base measure 20 A.2.4 Derived measure . 21 A.2.5 Indicator . 21 A.2.6 Measurable concept . 22 A.3 Examples 22 A.3.1 A productivity example . 22 A.3.2 A quality example 23 A.3.3 A project progress example . 24 Annex B (inf o rmat ive) Measurement process information items and records 26 Ann
8、ex C (inf o rmat ive) Example criteria for selecting measures . 28 Annex D (inf o rmat ive) Example criteria for evaluating an information product 30 D.1 General . 30 D.2 Use of information products 30 D.3 Confidence in an information product . 30 D.4 Evidence of fitness for purpose of an informatio
9、n product . 30 D.5 Understandability of information products . 31 D.6 Satisfaction of the assumptions of an indicator model . 31 D.7 Accuracy of a measurement procedure . 31 D.8 Repeatability of a measurement method 32 D.9 Reproducibility of a measurement method 32 Annex E (inf o rmat ive) Example c
10、riteria for evaluating the performance of the measurement process 33 E.1 General . 33 E.2 Timeliness . 33 E.3 Efficiency 33 E.4 Defect containment 33 E.5 Customer satisfaction 33 E.6 Process compliance 33 ISO/IEC/IEEE 15939:2017(E) iv ISO / IEC 2017 All rig h ts reserve d IEEE 2017 All righ ts rese
11、r vedAnnex F (informat ive) Example elements of measurement planning . 34 Annex G (inf o rmat ive) Guidelines for reporting information items 35 List of Figures Figure 1 Measurement process model 9 Figure A.1 Key relationships in the measurement information model . 19 Figure A.2 Measurement construc
12、t for “productivity” 23 Figure A.3 Measurement construct for “quality” 24 Figure A.4 Measurement construct for “progress” . 25 Figure B.1 Information items and records of measurement activities 27 ISO/IEC/IEEE 15939:2017(E) ISO / IEC 2017 All rig h ts reserve d IEEE 2017 All righ ts r ese r ved vFor
13、eword ISO (the I nternation al O rganizat ion for Sta n da rdizat ion) a nd I E C ( t he I nterna tion al Electro techni ca l Commis s ion) f orm the spec ialized sys t em f or w orldwi d e s t a nd ardi z a tion. N a tion al b odies t ha t a r e members o f ISO or I EC p a r ti ci p a te i n th e d
14、e ve lopme n t of I nte r n a ti o n al S t a nd a rd s thr o ugh tech nical co mmit t ees e st ablished by t he r espective or ganiz a ti on t o de al w ith par t icu l ar f ields o f te chni c a l a c ti vi ty. ISO an d IEC te chni c a l c o m m i t t e e s c o l l a b o r a t e i n f i e l d s o
15、f m u t u a l i n t e r e s t . O t h e r i n t e rnatio nal or ganiz a tions, g overnm ental and n o n g o vernment a l , in lia ison with ISO a n d IEC, a lso take p a r t in t h e w o r k . In t he f ield o f informati o n technology, ISO and IEC h a ve established a joint t echnica l committ ee,
16、 ISO/IEC J TC 1. IEEE Stan dar d s documents are de velope d within t he IEEE Societie s and the S t and a rd s Co ordin a ting C om mit t ees of t he I EEE Stan dards Association (IEE ESA) Stan dards B o ar d. T h e IEEE develops i ts s tandards t hr ough a consensu s d e v elopment p r ocess, a p
17、p rov e d by t he A m e rican N a tion al St a n da rd s Ins t it ut e, which bring s t og ether volunt eers represent i ng v aried viewpoint s a nd i nt erest s t o a c hi e v e t h e f i na l product . Volunt eers a r e not necessa rily m embers o f t h e Inst it ut e a nd serve wit h out compensa
18、 tion. While the IEEE administers the proce s s a n d e s t a b l i s h e s r u l e s t o p r o m o t e f a i r n e s s i n t h e c o n s e n s u s d e v e lopment process, the I EEE does n ot i n de pe nde n tl y e v alua te , te s t , or verify the a ccur a cy o f a n y of t he inf o rmat ion cont
19、a in ed in it s st a n d a rd s . Inte rna t i o n a l St and a rd s are dr af te d i n a c c o rd ance wi t h the rule s given in the IS O /I EC Directives, P ar t 2. At te nti o n i s c alle d t o t he p ossi b i li ty t h a t i mple me n ta ti on o f th i s s t a n d a r d m a y r e q u i r e t h
20、 e u s e o f s u b j e c t m a t t e r c o v e r e d b y p a t e n t r i g h t s . B y p u b l i c a t i o n o f t h i s s t a n d a r d , n o p osition is t aken wit h respe c t to t he e xist ence o r vali di ty o f an y pa te nt r i g h t s i n connecti o n therewith. ISO/IEC an d IEEE are n o t
21、responsible for iden tifyi n g e s s e n t i a l p a t e n t s o r p a t e n t c l a i m s f o r w h i c h a l i c e n s e m a y b e r equi red, f or c onduct ing inquiries int o t he l e g a l vali di ty o r sc o pe of p ate n ts o r p a te nt c lai m s or d e t e r mi ni ng w h ether any licensing
22、 terms or con d i tions provide d i n c o n n e c t i o n w i t h s u b m i s s i o n o f a L e t t e r o f A s s u r a n c e o r a P a t ent Sta t ement a nd L icensing Decla r at ion F o rm, if a n y , o r i n a n y l i c e n s i n g a g r e e m e n t s a r e r e a s o n a b l e o r n o n d i s c
23、r i m i n at ory. U se rs o f thi s s t a nd ar d are e x pre s sly advi se d th at d e t e r mi na ti o n o f the vali d i ty o f any pa t e nt r i g ht s, an d the ri s k o f i n fri n ge me nt o f su ch r i g h t s , i s e n t i r e l y t h e i r o w n r e s p o n s i b i l i t y . F u r t h e r
24、i n f o r m a t i o n m a y b e o b t ained fr om I SO o r the I EEE Standar d s Association. ISO/IEC 1593 9 wa s prepa r ed b y Jo i nt Technica l Committ ee ISO/IEC JTC 1, Information technology, Subcommitte e S C 7, Systems and software engineering, i n c o o p e r a t i o n w i t h t h e S o f t
25、 w a r e b y a n a c q u i r e r ( o r t h i r d p a r t y a g e n t s ) f o r e v a l u a t i n g c o n f o r m ance o f the su ppli e rs me asure m e n t pr oce ss t o thi s d o c ume n t ; b y a n a c q u i r e r ( o r t h i r d p a r t y a g e n t s ) t o i m p l e m e n t a m e a s u r e ment p
26、 rocess t o address specif i c t echnica l and proj e c t m a na ge me nt i nf orm a ti on re q ui re me nts re late d to t he a c quisit ion; i n a c o n t r a c t b e t w e e n a n a c q u i r e r a n d a s u p p l i e r a s a m e t h o d for defining t he p r oces s a nd p ro du c t mea s urement
27、 inf o rma t i o n to be excha n g e d. INTERNATIONAL STANDARD ISO/IEC/IEEE 15989:2017(E) 1 ISO / IEC 2017 All rig h ts reserve d IEEE 2017 All righ ts r ese r ved Systems and software engineering Measurement process 1 Scope T h i s d o c u m e n t e s t a b l i s h e s a c o m m o n p r o c e s s a
28、 n d f r a m e w o r k f o r m e a sure m e n t of sy ste m s a nd s of tw are . I t d ef ines a proc ess a nd assoc iat ed t erminolog y f rom a n eng ineering v i e w p o i n t . T h e p r o c e s s c a n b e a p p l i e d t o t h e project an d pr odu ct s acr o ss the l ife cy cle. The measure m
29、ent pr o ce ss can b e a pplied throu g hou t the l ife cy cle t o aid the pl anning, man a gin g , ass e ssing, and de cisionma k ing in all s t a ge s o f a sy ste m or s of tware li fe c y c le . This d ocument a lso provide s a ct ivit ies t h a t s upport t he d ef initi o n , c o n t r o l a n
30、 d i m p r o v e m e n t o f t h e m e a s u r e m e n t proces s use d within an or g a niza tion o r a project. This doc ument d o e s no t a s s u me o r prescribe a n o rg a nizat iona l mod e l f o r m e a s u r e m e n t . T h e u s e r o f t h i s document d ecides, f o r e x ample, whet h er
31、 a s epa r a t e mea s urement f unct ion is necessa ry w i t hin t he orga nization a nd whe t her the mea s urement f u nc tion s hould be i nte g ra ted wi thi n individual p r o jects or a cro s s projec ts, b a s e d on t he current or g aniz ati o nal st ru cture, cu l ture an d prev a iling c
32、 ons t r a ints. This d oc ument do es n ot p res c ribe a s pec if ic s et of m ea s ures , m e t h od, model or t echnique. The users of t hi s document a re r esponsible f or s elect i ng a s et o f me a s ures f or t h e pr oject an d defi ning t he a p plica tion o f tho s e mea s ures a cross
33、t he process, p roduct s, a nd o t her e lement s of t he l i f e c ycle. The pa rt ies a r e a l so r esponsible f or selecting an d applyin g a ppr opriate me tho d s, m odels, t o ols and t echni q ues suitable for t he pr o ject. This d ocu ment i s no t in t e nded t o pre s cribe the n a me, f
34、or ma t , e x plicit c onten t , or r ec ordi ng me d ia o f the inform ati o n it ems t o b e pr odu ced. This do cument d o e s not imply tha t d o c ume n ts b e p a ck ag ed o r combined in some f ashion. These decisions a re left t o the user o f t his d ocument . ISO/IEC/IEEE 1 5289 a ddresses
35、 t h e cont ent f o r life cycle pr o c e ss infor mati on items (docu mentation ) . The mea s ure m ent process is s uppose d t o b e appr opri ately in tegr a ted wit h t he o rg a nizat iona l q ua lit y syst em. Not all aspects of i nternal audi ts a nd n oncompliance reportin g are covered ex p
36、 lic itly in t his do cument a s t h ey a re assu med to be in the dom ai n of the qu a lity s ystem. T h i s d o c u m e n t i s n o t i n t e n d e d t o c o n f l i c t w i t h a n y o r g a n i z a t i o n a l policies, s t a ndar ds o r pr ocedures tha t a re al r e ad y i n p l a c e . H o w e
37、 v e r , an y c o n fl i c t s h o u l d b e r e s o l v e d an d any o v erriding con ditions an d si t u ati ons ne e d t o b e cited in wri ting a s e x cep t ion s to the applic ati o n o f t his d ocum ent . 2 Normative references There a r e no norma t i ve references in t hi s document . 3 Te
38、rms and definitions F o r t h e purpos es of t h is d ocument , t h e following t erms a nd def i nition s apply. ISO, IEC an d I EEE m a intain termino logical databases for use in s t an d a rdi z ati o n at t he followi n g a ddre s se s: IEC Elect r opedia : a v a i la b l e a t http: /w ww.e l e c trope d i a .or g / ISO Onli ne b rowsi n g pla t form: av ai lab l e at http: /w ww.iso.org /o b p IEEE S tan d ard s D i c ti onar y Onli ne : avai l a b l e a t ht tp:/ieeexplore.ie e e .org /xpls/dict iona ry.jsp
