1、BEC商务英语（中级）口语模拟试卷 76及答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 In this par
2、t of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A: What is important when. ? Planning a presentation Finding out about the audience Research
3、ing the topic B: What is important when. ? Aiming to improve customer service Staff training Customer satisfaction C: What is important when. ? Managing a project Encouraging teamwork Keeping to schedule 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic.
4、 You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 In this part of the test, you are given a discussion topic. You have 30 seconds to l
5、ook at the task prompt, an example of which is below, and then about three minutes to discuss the topic with your partner. After that, the examiner will ask you more questions related to the topic. Practise discussing this task and answering the questions that follow. The company you work for has de
6、cided to produce a promotional video about the company and its activities. You have been asked to make suggestions about the video. Discuss the situation together, and decide: which aspects of the company should be shown in the film which members of staff should appear in the film. Follow-on questio
7、ns: Have you seen examples of effective promotional videos? What are the advantages to a company of having a promotional video? What other forms of promotion are effective? Might there be some forms of promotion which would not be effective? Do you think technology is changing the ways companies pro
8、mote themselves? BEC商务英语（中级）口语模拟试卷 76答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your idea
9、s. 1 【正确答案】 A Doing a presentation is more or less the same that you are selling something to others. You need to cater for their taste and knowledge. The amount and type of detail you include to support your arguments should be influenced by your audiences knowledge level. Also, you need to find th
10、eir favorite way to accept things. Thus, finding out about the audience is very important as the first step. The more you know about your audience, the better you can adapt your message to them. Researching the topic means choose the topic that is most interesting to your audience and that answers t
11、he questions your audience will have. Based on the information you got on your audience, you could develop an interesting topic. B Having better employees is not only good for the company, but also good for the customer. Its the service that causes product and company differentiation. One of the bes
12、t ways companies can effectively accomplish this is through their employees because they are the customer contact point. That is why employees are now being trained. By inviting some experts to train the staff, it will improve staffs friendliness, the speed of service and learn to deal with customer
13、 complaints. Customer insight is vital to any business. Responsive companies measure customer satisfaction directly through periodic survey. A high positive word of mouth score indicates that the company is producing high customer satisfaction. Besides, by obtaining feedback from customers, the comp
14、any will know-how the business has met customer expectations. C Teamwork is cooperative effort by members of a team to achieve a common goal. Generally, it is the people the team leader and all team members that get things done and approach successfully. Thus, the most important thing is to unite th
15、em effectively, and motivate their potentials. Once a project actually starts, its necessary to monitor progress to ensure that everything is going in the right direction. Get a practical schedule at the beginning, and compare the real progress to it on timely and regular basis. Then, respond to the
16、 unexpected changes and adjust the schedule as soon as possible. In this way, the team could approach success. 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about
17、 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 【正确答案】 Promotional video Useful information: Which aspects of the company should be shown in the film The promotional video should include; the new technology and products of th
18、is company, excellent after-sale-service, high standard recruitment system and then life in company. Which members of staff should appear in the film Its better to have top leaders as well as ordinary staff appear in the film. If the target is customers, it is also important to include some other customers.
