BS EN 14508-2016 Postal services Quality of service Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail《邮政服务 服务质量 单件非优先邮.pdf
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1、BSI Standards PublicationBS EN 14508:2016Postal services Quality ofservice Measurement ofthe transit time of end-to-endservices for single piece non-priority mail and second classmailBS EN 14508:2016 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of EN 14508:2016. It
2、supersedes BS EN 14508:2003 which is withdrawn.The UK participation in its preparation was entrusted to TechnicalCommittee SVS/4, Postal services.A list of organizations represented on this committee can beobtained on request to its secretary.This publication does not purport to include all the nece
3、ssaryprovisions of a contract. Users are responsible for its correctapplication. The British Standards Institution 2016. Published by BSI StandardsLimited 2016ISBN 978 0 580 62470 4ICS 03.240Compliance with a British Standard cannot confer immunity fromlegal obligations.This British Standard was pub
4、lished under the authority of theStandards Policy and Strategy Committee on 29 February 2016.Amendments issued since publicationDate Text affectedBS EN 14508:2016EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORMEN 14508 February 2016 ICS 03.240 Supersedes EN 14508:2003+A1:2007English Version Postal
5、services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail Services postaux - Qualit de service - Mesure de la qualit de service de bout en bout pour le courrier gren non prioritaire et de seconde classe Postalische
6、 Dienstleistungen - Dienstqualitt - Laufzeitmessung end-to-end fr Einzelsendungen ohne Vorrang und Sendungen zweiter Klasse This European Standard was approved by CEN on 18 December 2015. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giv
7、ing this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three off
8、icial versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies o
9、f Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
10、 Sweden, Switzerland, Turkey andUnited Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2016 CEN All rights of exploitation in any form and by any means reserved worldwide fo
11、r CEN national Members. Ref. No. EN 14508:2016 EBS EN 14508:2016EN 14508:2016 (E) 2 Contents Page European foreword . 3 Introduction 4 1 Scope 5 2 Normative references 5 3 Terms and definitions . 6 4 Methodology . 6 4.1 General 6 4.2 Calculation and presentation of transit time 6 4.3 Service perform
12、ance indicators. 7 4.3.1 General 7 4.3.2 On-time performance 7 4.3.3 Cumulative distribution of delivery days . 7 5 Real mail studies . 7 6 Geographical stratification 7 7 Estimators of transit time 7 7.1 General 7 7.2 Accuracy . 8 7.3 Minimum Sample Size . 8 7.3.1 Domestic measurement systems . 8 7
13、.3.2 Cross-border measurement systems . 9 8 Test mail characteristics 9 9 Report . 10 10 Quality control and auditing 10 Annex A (normative) Relaxation related to flows with small real mail volumes 11 A.1 General . 11 A.2 Introduction . 11 A.3 Cross border mail flows . 11 Annex B (informative) Chang
14、es to the 2007 version of EN 14508 13 B.1 Methodology 13 B.1.1 Accuracy and Minimum Sample Size (MSS) 13 B.1.2 MSS for flows with small real mail volumes . 13 B.2 Transit-time calculation rule . 14 B.3 Accuracy calculation method . 14 B.3.1 Improved applicability . 14 B.3.2 Reduced bias in calculati
15、on 15 Bibliography . 16 BS EN 14508:2016EN 14508:2016 (E) 3 European foreword This document (EN 14508:2016) has been prepared by Technical Committee CEN/TC 331 “Postal services”, the secretariat of which is held by NEN. This European Standard shall be given the status of a national standard, either
16、by publication of an identical text or by endorsement, at the latest by August 2016, and conflicting national standards shall be withdrawn at the latest by August 2016. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CE
17、NELEC shall not be held responsible for identifying any or all such patent rights. This document supersedes EN 14508:2003+A1:2007. This document has been prepared under a mandate given to CEN by the European Commission and the European Free Trade Association. The two annexes in this standard have be
18、en retained to highlight the differences between the original standard from 2002 and then the amendment in 2007. The highly revised EN 13850:2012, from which this standard has been developed, contains a number of annexes that bring together the planning required to create a sample survey to measure
19、on-time performance, the validation and analysis steps and then the means of calculating the statistical accuracy of the performance estimates produced. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this Euro
20、pean Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slo
21、venia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. BS EN 14508:2016EN 14508:2016 (E) 4 Introduction In the Green paper on postal services in 1992 the European Commission emphasized the need to establish common rules for the development of community postal services and the improvement
22、of quality of service. The Commission identified requirements for quality of service measurement that include: independent end-to-end measurement capabilities; a focus on cross-border delivery service performance; a single, uniform and reliable system for monitoring delivery service performance with
23、in the European Union. The European Commission acknowledged that the different postal traditions and cultures in Europe would not allow for the establishment of one common unified European measurement system and that national systems should have sufficient degrees of freedom to reflect national need
24、s and peculiarities. On the other hand, they should fulfil a defined set of minimum requirements to satisfy the information interests of the national regulatory authority, postal customers and postal operators themselves. The objective of the measurement is to estimate the transit time quality of se
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