1、November 2011 Translation by DIN-Sprachendienst.English price group 14No part of this translation may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).I
2、CS 03.080.20; 13.310!$vT-“1834910www.din.deDDIN EN 16082Airport and aviation security servicesEnglish translation of DIN EN 16082:2011-11Flughafen- und LuftsicherheitsdienstleistungenEnglische bersetzung von DIN EN 16082:2011-11Offre de services de sret aronautiqueTraduction anglaise de DIN EN 16082
3、:2011-11www.beuth.deIn case of doubt, the German-language original shall be considered authoritative.Document comprises 30 pages11.11 DIN EN 16082:2011-11 2 A comma is used as the decimal marker. National foreword This standard has been prepared by Technical Committee CEN/TC 384 “Project Committee A
4、irport and aviation security services” (Secretariat: ASI, Austria). The responsible German body involved in its preparation was the Normenausschuss Dienstleistungen (Services Standards Committee), Working Committee NA 159-01-02 AA Wach- und Sicherheitsdienst-leistungen. NA 159-01-02 AA makes the fol
5、lowing points as regards the application of this standard in keeping with existing EU regulations and German national provisions: a) Subclause 8.1.4 is intended to demonstrate the clients responsibility in respect of the services provided. From the point of view of the German national mirror committ
6、ee, the best way to do this is to strive for a close cooperation with the client and joint agreement on the services to be provided. It is particularly necessary to involve the client in the aspects dealt with in Subclause 8.1.5. b) A standard contains a generally recognized standard that is specifi
7、ed according to certain procedures. This European Standard for airport and aviation security services (EN 16082:2011) is intended to specify the requirements for quality in organization, processes, personnel and management of a provider for civil aviation security services. This standard is intended
8、 to be suitable for the selection, attribution, awarding and reviewing of the most suitable provider of civil aviation security services. The latter would be most certainly welcome from the clients point of view. The essential prerequisite for this is the strict observance of the regulations laid do
9、wn by the European Union for safety in civil aviation, and of the relevant national laws implementing these regulations. At European level the fundamentals are described in EU Regulation No. 300/2008 and EU Regulation No. 185/2010. Even the slightest deviation from the standards laid down in these r
10、egulations can have far-reaching consequences for the safety of civil aviation. In this case it is no longer possible to ensure the necessary quality and to provide objective proof of the suitability of a security service provider. It is therefore the responsibility of users of this standard to chec
11、k the validity and applicability of further European regulations and national provisions. The technical terms used should be in line with those used in the EU regulations to ensure uniformity and to avoid misunderstanding. The necessary clarity cannot be achieved by referring to EN 15602:2008. In ci
12、vil aviation, security services encompass a broad spectrum of tasks. Relevant activities are comprehensively dealt with in the EU regulations. In this standard, however, not all tasks regarding the training of personnel are presented equally. Therefore, further criteria should be used when assessing
13、 the quality of the fulfilment of these tasks and thus the suitability of the service provider, in order to avoid traceability gaps. The DIN Standard corresponding to the International Standard referred to in this document is as follows: ISO/IEC 27002 DIN ISO 27002 DIN EN 16082:2011-11 3 National An
14、nex NA (informative) Bibliography DIN ISO/IEC 27002, Information technology Security techniques Code of practice for information security management DIN EN 16082:2011-11 4 This page is intentionally blank EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 16082 August 2011 ICS 03.080.20; 13.310 En
15、glish Version Airport and aviation security services Offre de services de sret aronautique Flughafen- und Luftsicherheitsdienstleistungen This European Standard was approved by CEN on 8 July 2011. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the condition
16、s for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in
17、three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards
18、 bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Unite
19、d Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG Management Centre: Avenue Marnix 17, B-1000 Brussels 2011 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 16082:2011: E
20、EN 16082:2011 (E) 2 Contents Page Foreword 31 Scope 42 Normative references 43 Terms and definitions .44 Subcontractors 65 Temporary or leased workers .66 Quality related to the organisation of the provider 66.1 General 66.2 Organisation .66.2.1 Structure and organisation .66.2.2 Financial and econo
21、mic capacity .76.2.3 Incident preparedness and operational continuity management .76.2.4 Human resources management .76.2.5 Insurances . 106.2.6 References . 106.2.7 Corporate governance . 106.2.8 Contract . 117 Staff 117.1 Personnel selection (operational) . 117.1.1 Methodology 117.2 Recruiting 137
22、.2.1 General . 137.2.2 Individual/personal file . 137.3 Training 137.3.1 References on training . 137.3.2 Additional training requirements 147.3.3 Training policy and methodology . 147.3.4 Basic training 147.3.5 Specialized training 177.3.6 Supervisory training . 197.3.7 Structured on-the-job traini
23、ng . 207.3.8 Refresher training . 207.3.9 Testing of training. 217.3.10 Training data . 217.3.11 Evaluation of training results 227.3.12 Trainers responsibilities 228 Contract . 228.1 Contract management/operations 228.1.1 Quality management system . 228.1.2 Contract manager . 228.1.3 On-site manage
24、ment 228.1.4 Customer responsibility . 228.1.5 Operational plan and roistering 238.2 Equipment, systems, vehicles and dogs . 238.3 Cooperation with other relevant parties . 238.4 Confidentiality . 239 Lost and found property policy . 24Annex A (informative) A - deviations 25Bibliography . 26DIN EN 1
25、6082:2011-11 EN 16082:2011 (E) 3 Foreword This document (EN 16082:2011) has been prepared by Technical Committee CEN/TC 384 “Airport and aviation security services”, the secretariat of which is held by ASI. This European Standard shall be given the status of a national standard, either by publicatio
26、n of an identical text or by endorsement, at the latest by February 2012, and conflicting national standards shall be withdrawn at the latest by February 2012. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC sha
27、ll not be held responsible for identifying any or all such patent rights. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Den
28、mark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. DIN EN 16082:2011-11 EN 16082:2011 (E) 4 1 Scope This Europe
29、an Standard specifies service requirements for quality in organisation, processes, personnel and management of a security service provider and/or its independent branches and establishments under commercial law and trade as a provider with regard to civil aviation security services. It lays down qua
30、lity criteria for the delivery of civil aviation security services requested by public and private clients or buyers. This European Standard is suitable for the selection, attribution, awarding and reviewing of the most suitable provider of civil aviation security services. 2 Normative references Th
31、e following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 15602:2008, Security service providers Terminolo
32、gy EN 15713:2009, Secure destruction of confidential material Code of practice 3 Terms and definitions For the purposes of this document, the following terms and definitions apply. 3.1 aviation security combination of measures and human and material resources intended to safeguard civil aviation aga
33、inst acts of unlawful interference that jeopardise the security of civil aviation NOTE This definition is taken from Regulation (EC) No. 300/2008, Article 3, 2. (Official Journal of the EC L97/74). 3.2 civil aviation any air operation carried out by civil aircraft, excluding operations carried out b
34、y state aircraft referred to in Article 3 of the Chicago Convention on International Civil Aviation NOTE This definition is taken from Regulation (EC) No. 300/2008, Article 3, 1. (Official Journal of the EC L97/74). 3.3 customer public and/or private client or buyer of security services related to c
35、ivil aviation 3.4 provider security service company and/or its independent branches and establishments under commercial law and trade offering civil aviation security services and employing license security officers/security guards and other security personnel 3.5 security officer/security guard per
36、son who is paid a fee, wage or salary and is trained and screened and performs one or more of the following functions: prevention or detection of intrusion, unauthorized entry (access control) or activity, vandalism or trespass on public or private property; DIN EN 16082:2011-11 EN 16082:2011 (E) 5
37、prevention or detection of theft, loss, embezzlement, misappropriation or concealment of merchandise, money, bonds, stocks, notes or valuable documents or papers; protection of individuals from bodily harm; environmental protection and management in rural and maritime domains; enforcement of (whilst
38、 obeying) established company rules, regulations, policies and practices related to crime reduction; reporting and apprehension of violators as defined by national law EN 15602:2008 3.6 license security officer/security guard security officer/security guard licensed by the appropriate authority EN 1
39、5602:2008 3.7 ancillary staff all security company staff not directly employed in duties falling within the definition of a license security officer/guard or relevant employment who may have access to information of a confidential nature EN 15602:2008 3.8 security screening process of checking histo
40、ry and background of employees and potential employees EN 15602:2008 3.9 security vetting verification by the national authority of the judicial and criminal record of employees and potential employees EN 15602:2008 3.10 corporate governance system of structuring, operating, directing and controllin
41、g a provider with a view to achieving long term strategic goals to satisfy shareholders, creditors, employees, customers and suppliers, and complying with the applicable legal and regulatory requirements, apart from meeting environmental and local community needs NOTE Corporate Governance Code indic
42、ates an internal system encompassing policies, processes and people, which serves the needs of shareholders and other stakeholders, by directing and controlling management activities with good business savvy, objectivity, accountability and integrity. 3.11 incident preparedness and operational conti
43、nuity management systematic and coordinated activities and practices through which an organization optimally manages its risks and the associated potential threats and impacts there from 3.12 refresher training systematic and regular training program to maintain and update previously achieved skills
44、 DIN EN 16082:2011-11 EN 16082:2011 (E) 6 NOTE Refresher training includes recurrent training according to EC regulation 300/2008 and EC regulation 185/2010. EN 15602:2008 3.13 screening application of technical or other means which are intended to identify and/or detect prohibited articles NOTE Def
45、inition according to article 3.8 of EC regulation 300/2008. 4 Subcontractors When the provider subcontracts any element of its services, the provider is responsible for the subcontractor meeting all the requirements of this European Standard. 5 Temporary or leased workers When the provider is using
46、temporary workers, it is the providers responsibility for both the temporary work agency and temporary work agents to meet all the requirements of this European Standard. 6 Quality related to the organisation of the provider 6.1 General The provider shall be authorised by the competent authorities t
47、o provide civil aviation security services. A provider shall only provide private security services for which the provider has obtained the necessary authorization from the competent authority. 6.2 Organisation 6.2.1 Structure and organisation The provider shall disclose information to the potential
48、 customer about its organisational structure, the range of services it provides and the length of time it has been operating in civil aviation security. The provider shall: have a management structure showing command control and accountability at each level of operation; clearly communicate structur
49、es and procedures to all operational levels; have certification by national or international regulations, if required; operate a complaints management system in accordance with national quality management systems; have secure storage of important and confidential documents related to the contract; operate under confidentiality management of information and data related to the business; provide rules for making contract in
