1、raising standards worldwideNO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBSI Standards PublicationBS EN 16082:2011Airport and aviation securityservicesBS EN 16082:2011 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of EN 16082:2011.The UK part
2、icipation in its preparation was entrusted to TechnicalCommittee GW/3, Manned security services.A list of organizations represented on this committee can beobtained on request to its secretary.This publication does not purport to include all the necessaryprovisions of a contract. Users are responsib
3、le for its correctapplication. BSI 2011ISBN 978 0 580 67619 2ICS 03.080.20; 13.310Compliance with a British Standard cannot confer immunity fromlegal obligations.This British Standard was published under the authority of theStandards Policy and Strategy Committee on 30 September 2011.Amendments issu
4、ed since publicationDate Text affectedBS EN 16082:2011EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 16082 August 2011 ICS 03.080.20; 13.310 English Version Airport and aviation security services Offre de services de sret aronautique Flughafen- und Luftsicherheitsdienstleistungen This European
5、 Standard was approved by CEN on 8 July 2011. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concernin
6、g such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into it
7、s own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland,
8、Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG Management Centre: Avenue Marnix 17, B-
9、1000 Brussels 2011 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 16082:2011: EBS EN 16082:2011EN 16082:2011 (E) 2 Contents Page Foreword 31 Scope 42 Normative references 43 Terms and definitions .44 Subcontractors 65 Temporary or
10、 leased workers .66 Quality related to the organisation of the provider 66.1 General 66.2 Organisation .66.2.1 Structure and organisation .66.2.2 Financial and economic capacity .76.2.3 Incident preparedness and operational continuity management .76.2.4 Human resources management .76.2.5 Insurances
11、 106.2.6 References . 106.2.7 Corporate governance . 106.2.8 Contract . 117 Staff 117.1 Personnel selection (operational) . 117.1.1 Methodology 117.2 Recruiting 137.2.1 General . 137.2.2 Individual/personal file . 137.3 Training 137.3.1 References on training . 137.3.2 Additional training requireme
12、nts 147.3.3 Training policy and methodology . 147.3.4 Basic training 147.3.5 Specialized training 177.3.6 Supervisory training . 197.3.7 Structured on-the-job training . 207.3.8 Refresher training . 207.3.9 Testing of training. 217.3.10 Training data . 217.3.11 Evaluation of training results 227.3.1
13、2 Trainers responsibilities 228 Contract . 228.1 Contract management/operations 228.1.1 Quality management system . 228.1.2 Contract manager . 228.1.3 On-site management 228.1.4 Customer responsibility . 228.1.5 Operational plan and roistering 238.2 Equipment, systems, vehicles and dogs . 238.3 Coop
14、eration with other relevant parties . 238.4 Confidentiality . 239 Lost and found property policy . 24Annex A (informative) A - deviations 25Bibliography . 26BS EN 16082:2011EN 16082:2011 (E) 3 Foreword This document (EN 16082:2011) has been prepared by Technical Committee CEN/TC 384 “Airport and avi
15、ation security services”, the secretariat of which is held by ASI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by February 2012, and conflicting national standards shall be withdrawn at the lates
16、t by February 2012. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. According to the CEN/CENELEC Internal Regulations, the national st
17、andards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway
18、 Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. BS EN 16082:2011EN 16082:2011 (E) 4 1 Scope This European Standard specifies service requirements for quality in organisation, processes, personnel and management of a security service provider and/or
19、 its independent branches and establishments under commercial law and trade as a provider with regard to civil aviation security services. It lays down quality criteria for the delivery of civil aviation security services requested by public and private clients or buyers. This European Standard is s
20、uitable for the selection, attribution, awarding and reviewing of the most suitable provider of civil aviation security services. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. Fo
21、r undated references, the latest edition of the referenced document (including any amendments) applies. EN 15602:2008, Security service providers Terminology EN 15713:2009, Secure destruction of confidential material Code of practice 3 Terms and definitions For the purposes of this document, the fol
22、lowing terms and definitions apply. 3.1 aviation security combination of measures and human and material resources intended to safeguard civil aviation against acts of unlawful interference that jeopardise the security of civil aviation NOTE This definition is taken from Regulation (EC) No. 300/2008
23、 Article 3, 2. (Official Journal of the EC L97/74). 3.2 civil aviation any air operation carried out by civil aircraft, excluding operations carried out by state aircraft referred to in Article 3 of the Chicago Convention on International Civil Aviation NOTE This definition is taken from Regulation
24、 (EC) No. 300/2008, Article 3, 1. (Official Journal of the EC L97/74). 3.3 customer public and/or private client or buyer of security services related to civil aviation 3.4 provider security service company and/or its independent branches and establishments under commercial law and trade offering ci
25、vil aviation security services and employing license security officers/security guards and other security personnel 3.5 security officer/security guard person who is paid a fee, wage or salary and is trained and screened and performs one or more of the following functions: prevention or detection of
26、 intrusion, unauthorized entry (access control) or activity, vandalism or trespass on public or private property; BS EN 16082:2011EN 16082:2011 (E) 5 prevention or detection of theft, loss, embezzlement, misappropriation or concealment of merchandise, money, bonds, stocks, notes or valuable document
27、s or papers; protection of individuals from bodily harm; environmental protection and management in rural and maritime domains; enforcement of (whilst obeying) established company rules, regulations, policies and practices related to crime reduction; reporting and apprehension of violators as define
28、d by national law EN 15602:2008 3.6 license security officer/security guard security officer/security guard licensed by the appropriate authority EN 15602:2008 3.7 ancillary staff all security company staff not directly employed in duties falling within the definition of a license security officer/g
29、uard or relevant employment who may have access to information of a confidential nature EN 15602:2008 3.8 security screening process of checking history and background of employees and potential employees EN 15602:2008 3.9 security vetting verification by the national authority of the judicial and c
30、riminal record of employees and potential employees EN 15602:2008 3.10 corporate governance system of structuring, operating, directing and controlling a provider with a view to achieving long term strategic goals to satisfy shareholders, creditors, employees, customers and suppliers, and complying
31、with the applicable legal and regulatory requirements, apart from meeting environmental and local community needs NOTE Corporate Governance Code indicates an internal system encompassing policies, processes and people, which serves the needs of shareholders and other stakeholders, by directing and c
32、ontrolling management activities with good business savvy, objectivity, accountability and integrity. 3.11 incident preparedness and operational continuity management systematic and coordinated activities and practices through which an organization optimally manages its risks and the associated pote
33、ntial threats and impacts there from 3.12 refresher training systematic and regular training program to maintain and update previously achieved skills BS EN 16082:2011EN 16082:2011 (E) 6 NOTE Refresher training includes recurrent training according to EC regulation 300/2008 and EC regulation 185/201
34、0. EN 15602:2008 3.13 screening application of technical or other means which are intended to identify and/or detect prohibited articles NOTE Definition according to article 3.8 of EC regulation 300/2008. 4 Subcontractors When the provider subcontracts any element of its services, the provider is re
35、sponsible for the subcontractor meeting all the requirements of this European Standard. 5 Temporary or leased workers When the provider is using temporary workers, it is the providers responsibility for both the temporary work agency and temporary work agents to meet all the requirements of this Eur
36、opean Standard. 6 Quality related to the organisation of the provider 6.1 General The provider shall be authorised by the competent authorities to provide civil aviation security services. A provider shall only provide private security services for which the provider has obtained the necessary autho
37、rization from the competent authority. 6.2 Organisation 6.2.1 Structure and organisation The provider shall disclose information to the potential customer about its organisational structure, the range of services it provides and the length of time it has been operating in civil aviation security. Th
38、e provider shall: have a management structure showing command control and accountability at each level of operation; clearly communicate structures and procedures to all operational levels; have certification by national or international regulations, if required; operate a complaints management syst
39、em in accordance with national quality management systems; have secure storage of important and confidential documents related to the contract; operate under confidentiality management of information and data related to the business; provide rules for making contract information available to third p
40、arties; BS EN 16082:2011EN 16082:2011 (E) 7 have an operational presence at the site of the provision of the service for the duration of the contract, or at least for the duration of the execution of the services; disclose the structure of its ownership as well the Curricula Vitae of its management;
41、 disclose upon request of a potential customer any unspent criminal convictions or undischarged bankruptcy of a principal or director; give information on its membership in professional organisations. If requested, the provider shall demonstrate the above to the customer before signing the contract.
42、 The provider can disclose to the potential customer other relevant information such as on other certification. The provider shall demonstrate that it will be able to employ enough screened, certified and trained personnel at the start of the contract to fulfil all of its contractual obligations. 6.
43、2.2 Financial and economic capacity The provider shall disclose the following information to the potential customer regarding: balance sheets and profit and loss statements for the past three financial years, if their publication is compulsory under the legislation or practice in the country in whic
44、h the applicant is registered; valid tax clearance certificates where relevant; current bankers references; clearance certificates from social security authorities with regard to necessary social security fees where relevant. 6.2.3 Incident preparedness and operational continuity management The prov
45、ider shall establish a documented business continuity policy including operational contingency plans. 6.2.4 Human resources management 6.2.4.1 General The provider shall have a human resources policy in place which shall include: respect of labour and social law and conventions (such as collective l
46、abour agreements); respect and compliance of health and safety law; information/data on staff structure, staff numbers (operational and administrative staff, the level of staff turnover among full-time, part-time and temporary staff and the evolution of employee turnover over the last three years);
47、recruitment policy including job description; retention of staff; career development; training policy; BS EN 16082:2011EN 16082:2011 (E) 8 management of absentees; equal opportunities; disciplinary procedures; inspection/supervision; operational management; staff satisfaction; staff representation (
48、participation in decision-making). 6.2.4.2 Staff motivation In addition to ECAC Document 30, measures for motivating security staff shall at least include the following topics: motivational theories; responsibility on the job; self management (shift work, boredom); communication on the job (dealing
49、with passenger/staff); safety consciousness. 6.2.4.3 Personnel performance management policy The provider shall implement a clearly defined personnel performance management policy. 6.2.4.4 Terms and conditions of employment Personnel shall only be employed by the provider through a written employment contract signed by both parties. This contract shall state the terms and conditions of e
