1、BS EN1332-3:2008ICS 35.180; 35.240.15NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBRITISH STANDARDIdentification cardsystems Man-machine interfacePart 3: KeypadsThis British Standard was published under theauthority of the StandardsPolicy and StrategyCommittee on 3 2008 BSI
2、2008ISBN 978 0 580 58247 9Amendments/corrigenda issued since publicationDate CommentsBS EN 1332-3:2008National forewordThis British Standard is the UK implementation of EN 1332-3:2008. Itsupersedes BS EN 1332-3:1999 which is withdrawn.The UK participation in its preparation was entrusted to Technica
3、lCommittee IST/17, Cards and personal identification.A list of organizations represented on this committee can be obtained onrequest to its secretary.This publication does not purport to include all the necessary provisionsof a contract. Users are responsible for its correct application.Compliance w
4、ith a British Standard cannot confer immunityfrom legal obligations.0SeptemberBS EN 1332-3:2008EUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN 1332-3August 2008ICS 35.240.15 Supersedes EN 1332-3:1999 English VersionIdentification card systems - Man-machine interface - Part 3:KeypadsSystmes de cart
5、es didentification - Interface homme-machine - Partie 3: ClaviersIdentifikationskartensysteme - Schnittstelle Mensch-Maschine - Teil 3: TastenfelderThis European Standard was approved by CEN on 18 July 2008.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the
6、 conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the CEN Management Centre or to any CEN member.This European Standard exists in t
7、hree official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as theofficial versions.CEN members are the national standards bodies of A
8、ustria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMM
9、ITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: rue de Stassart, 36 B-1050 Brussels 2008 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 1332-3:2008: EBS EN 1332-3:2008EN 1332-3
10、:2008 (E) 2 Contents Page Foreword3 Introduction .4 1 Scope 5 2 Normative references 5 3 Definitions 5 4 Sections of the keypad6 4.1 General6 4.2 Numeric keys6 4.3 Placement of alphabetic characters on numeric keys.7 4.4 Command keys 8 4.4.1 Generality .8 4.4.2 Principles for the arrangement of comm
11、and keys.8 4.5 Function keys.10 5 Recommendations for design 10 5.1 General design recommendations.10 5.2 Optical properties 11 5.2.1 Colour and keypad surface.11 5.2.2 Contrast between characters and keys.11 5.2.3 Contrast between keys and casing11 5.2.4 Illuminated keys.11 5.3 Dimensions.11 5.3.1
12、Size of keys 11 5.3.2 The space between each key12 5.3.3 Identification of key groups12 5.3.4 Height of characters on the keys .12 5.4 Geometrical properties .12 5.4.1 Shape of keys.12 5.4.2 Key tops12 5.4.3 Key material13 5.4.4 Feedback and ease of keying.13 5.4.5 Force key activation 13 5.4.6 Numb
13、er and positioning of key legends .13 6 Conformance13 7 Labelling and packaging.13 Annex A (informative) Optional function keys that may be present 14 Bibliography 15 BS EN 1332-3:2008EN 1332-3:2008 (E) 3 Foreword This document (EN 1332-3:2008) has been prepared by Technical Committee CEN/TC 224 “Id
14、entification card systems”, the secretariat of which is held by AFNOR. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by February 2009, and conflicting national standards shall be withdrawn at the l
15、atest by February 2009. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. This document supersedes EN 1332-3:1999. This European Standar
16、d is one of a series of standards, under the general title “Identification card systems Man-machine interface“ and the different parts are the following: Part 1 : Design principles for the user interface Part 2 : Dimensions and location of a tactile identifier for ID-1 cards Part 3 : Keypads Part 4
17、: Coding of user requirements for people with special needs Part 5 : Raised tactile symbols for differenciation of application on ID-1 cards According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standar
18、d: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. BS
19、 EN 1332-3:2008EN 1332-3:2008 (E) 4 Introduction Machine readable cards facilitate the provision of a growing variety of services across Europe. The purpose of EN 1332 is to increase the accessibility of these services for the benefit of consumers. This will be achieved by facilitating the inter-sec
20、tor and cross-border interoperability of machine readable cards and to do so with the maximum possible degree of user-friendliness. EN 1332 addresses the needs of all users, including people with special needs, for example the aged, minors, the disabled, the visually impaired, those with learning di
21、fficulties, first time users and those not conversant with the local language. EN 1332 specifies: a) design principles for the user interface (including symbols) to be incorporated into the design of card operated devices, but not the machine operations associated with the selection and delivery of
22、goods or services ; b) tactile identifiers incorporated into the design of machine readable cards ; c) standard layout for the keypads of card operated devices ; d) coding of user requirements for people with special needs ; e) tactile markings for differentiating cards by application. The contents
23、of EN 1332 are generically based, not sector specific, and cover card operated devices. It is recognised that the equipment may also be operated by other means, such as the insertion of notes and coins, but the scope of this standard has been, as indicated, narrowly defined. Issues relating to such
24、consumer concerns at the man-machine interface as PIN presentation are not dealt with in EN 1332. The EN 1332 standard has been completed with CEN/TS 15291 Guidance on design for accessible card-activated devices. This technical specification provides guidance for the design and location of card-act
25、ivated devices and the immediate environment to facilitate access for the users. BS EN 1332-3:2008EN 1332-3:2008 (E) 5 1 Scope This European Standard covers the ergonomic layout and usability of keypads. The keypad may consist of numeric, command, function and alphanumeric keys. On the basis that ke
26、ypad layout impacts performance (keying speed and errors), this European Standard aims to: enhance usability; ensure ease of use through consistency; increase customer confidence; reduce customer error; improve operating time; ensure ergonomic data entry. This European Standard specifies the arrange
27、ment, the number and location of numeric, function and command keys, including placement of alphabetic characters on numeric keys. Design recommendations are also provided. This standard applies to all identification card systems equipped with a numeric keypad for use by the public. Personal card re
28、ading devices, such as mobile phones, are outside the scope of this standard. This standard does not cover virtual numeric keypad on screens for PIN entry. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the
29、 edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 1332-1, Identification card systems Man-machine interface Part 1: Design principles for the user interface 3 Definitions For the purposes of this document, the followi
30、ng definitions apply: 3.1 ergonomics scientific discipline concerned with the understanding of interactions among human and other elements of a system, and the profession that applies theory, principles, data and methods to design in order to optimize human well-being and overall system performance
31、ISO 6385:2004 3.2 Personal Identification Number PIN code or password the customer possesses for verification of identity BS EN 1332-3:2008EN 1332-3:2008 (E) 6 3.3 alphanumeric keyboard input device with many keys that includes both the letters of the alphabet and numerical digits 3.4 graphic symbol
32、 image used to represent an object or idea NOTE Often placed on a key or button to signify a particular system function. 3.5 numeric keys keys on a keyboard that contain the characters 0 to 9 3.6 function keys set of keys in addition to the alphanumeric and command keys NOTE They may either have a d
33、edicated function (hard key) or a variable function which depends on the mode of operation (soft key). 3.7 command keys keys used in conjunction with numeric keys NOTE These keys (“cancel“, “enter“ and “clear“) are described in Table 1. 3.8 disability restriction or lack of ability to perform an act
34、ivity in the manner or within the range considered normal for a human being NOTE Disability may be temporary. 3.9 keypad arrangement of numeric, command and, where required, function and/or alphanumeric keys laid out in a specific manner 4 Sections of the keypad 4.1 General There may be three sectio
35、ns of the keypad: numeric section optionally including alphabetic characters; command key section; function key section. 4.2 Numeric keys All keypads shall provide for the entry of the decimal numeric characters 0 to 9. The arrangement of numeric keys shall be according to Figure 1. BS EN 1332-3:200
36、8EN 1332-3:2008 (E) 7 To assist blind and visually impaired people, the “5“ key shall be identified by a suitable tactile identifier. This should be a raised dot, preferably on the key. The raised dot should be at least 0.3 mm high and its position shall not interfere with the legibility of the key
37、legend. Other tactile identifiers or raised numerals should not be present on the numeric keys as this may be confused with function keys by blind or visually impaired people. NOTE Figure 1 is not to scale. Figure 1 Arrangement of numeric keys on keypad 4.3 Placement of alphabetic characters on nume
38、ric keys Avoid alphabetic characters unless they are essential for performance of the task. If alphabetic characters are present keys should reflect the local language where the device is located. If the placement of alphabetic characters is required then they shall be placed on the numeric keys as
39、specified on Figure 2. NOTE Keys 1 and 0 contain no alphabetic characters. NOTE 1 Figure 2 is not to scale. NOTE 2 In some circumstances it may be more appropriate to place the alphabetic characters on the casing instead on the key top. NOTE 3 There are other alphabetic characters which may also be
40、present on the key surface. Figure 2 Placement of Latin alphabetic characters on the numeric keys BS EN 1332-3:2008EN 1332-3:2008 (E) 8 4.4 Command keys 4.4.1 Generality If command keys are required, the keys “cancel“ and “enter“ shall be present on a keypad as a minimum. If required, the command ke
41、y “clear“ may also be present. The functional description of the command keys is as according to Table 1. Table 1 Functional description of command keys Name Description Key colour Key legend Tactile symbol Enter Confirms an action. Green OK O Cancel Cancels the whole transaction. If no clear key is
42、 present, its function is context dependent and it may cancel the operation in progress. Red X X Clear Erases the numeric or alphabetic characters previously entered. Yellow It is recognised that the name of the command may be in local language equivalents. The initial letter should be upper case an
43、d the rest in lower case. Other keys shall not be coloured in red, yellow or green. 4.4.2 Principles for the arrangement of command keys When the command keys are horizontally arranged, “cancel“ shall be located the furthest left, “enter“ the furthest right. These keys shall be located on the bottom
44、 row of the keypad as shown in Figures 3 and 4. When the command keys are vertically arranged, “cancel“ shall be the uppermost key, “enter“ the lowest as shown in Figure 5. For all arrangements, the “enter“ key is always located at the bottom right of the keypad. When only “cancel“ and “enter“ in ad
45、dition to the numeric keys are present, the keypad arrangement shall be according to Figure 3. When “clear“ is present in the horizontal layout it shall be placed between “cancel“ and “enter“ according to Figure 4. In the vertical layout, “clear“ shall be placed just below “cancel“ (see Figure 5). B
46、S EN 1332-3:2008EN 1332-3:2008 (E) 9 NOTE 1 Figure 3 is not to scale. NOTE 2 The words “cancel“ and “enter“ refer to the function of the keys and not the key legend. Figure 3 Keypad layout when only numeric keys and the command keys “cancel“ and “enter“ are present NOTE 1 Figure 4 is not to scale. N
47、OTE 2 The words “cancel“, “clear“ and “enter“ refer to the function of the keys and not the key legend. Figure 4 Horizontal keypad layout when numeric keys and command keys “cancel“ “clear“ and “enter“ are present BS EN 1332-3:2008EN 1332-3:2008 (E) 10 NOTE 1 Figure 5 is not to scale. NOTE 2 The wor
48、ds “cancel“ and “enter“ refer to the function of the keys and not the key legend. Figure 5 Vertical keypad layout when numeric keys and command keys “cancel“ “clear“ and “enter“ are present NOTE On some keypads, the “enter” key may be combined with the key above when it is not used (see Figures 4 an
49、d 5). This allows an “enter” key with a larger size. 4.5 Function keys The number and type of function keys is dependent upon the application. Function keys may be located on the device, on the screen or adjacent to the screen. They may be dedicated to one function (hard keys) or change function according to the mode of operation (soft keys). If keys are to have a function as specified in EN 1332-1, the function shall be indicated by the relevant graphic symbol provided in EN 1332-1. Function keys should be clearly separated
