1、BS ISO 9241-920:2009Ergonomics of human-system interactionPart 920: Guidance on tactile and haptic interactionsBS EN ISO 9241-920:2016(ISO 9241-920:2009)BSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06BS EN ISO 9241-920:2016 BRITISH STANDARDNational forewordThis Brit
2、ish Standard is the UK implementation of EN ISO 9241-920:2016. It is identical to ISO 9241-920:2009. It supersedes BS ISO 9241-920:2009 which is withdrawn.The UK participation in its preparation was entrusted to Technical Committee PH/9, Applied ergonomics.A list of organizations represented on this
3、 committee can be obtained on request to its secretary.This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. The British Standards Institution 2016. Published by BSI Standards Limited 2016ISBN 978 0 580 90123 2ICS
4、13.180; 35.180Compliance with a British Standard cannot confer immunity from legal obligations.This British Standard was published under the authority of the Standards Policy and Strategy Committee on 30 June 2014.Amendments/corrigenda issued since publicationDate Text affected31 August 2016 This co
5、rrigendum renumbers BS ISO 9241-920:2009 as BS EN ISO 9241-920:2016EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO 9241-920 July 2016 ICS 13.180; 35.180 English Version Ergonomics of human-system interaction - Part 920: Guidance on tactile and haptic interactions (ISO 9241-920:2009) Ergonom
6、ie de linteraction homme-systme - Partie 920: Lignes directrices relatives aux interactions tactiles et haptiques (ISO 9241-920:2009) Ergonomie der Mensch-System-Interaktion - Teil 920: Anleitung zu taktilen und haptischen Interaktionen (ISO 9241-920:2009) This European Standard was approved by CEN
7、on 12 June 2016. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may
8、 be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified t
9、o the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland,
10、 Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Managemen
11、t Centre: Avenue Marnix 17, B-1000 Brussels 2016 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO 9241-920:2016 EEN ISO 9241-920:2016 (E) 3 European foreword The text of ISO 9241-920:2009 has been prepared by Technical Committee
12、 ISO/TC 159 “Ergonomics” of the International Organization for Standardization (ISO) and has been taken over as EN ISO 9241-920:2016 by Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either
13、 by publication of an identical text or by endorsement, at the latest by January 2017, and conflicting national standards shall be withdrawn at the latest by January 2017. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or
14、 CENELEC shall not be held responsible for identifying any or all such patent rights. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech R
15、epublic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. E
16、ndorsement notice The text of ISO 9241-920:2009 has been approved by CEN as EN ISO 9241-920:2016 without any modification. BS EN ISO 9241-920:2016EN ISO 9241-920:2016 (E)BS ISO 9241-920:2009ISO 9241-920:2009(E) ISO 2009 All rights reserved iiiContents PageForeword .vIntroduction.vii1Scope12Applying
17、ISO 9241-92012.1 Recommendations12.2 Evaluation of products13Tactile/haptic inputs, outputs, and/or combinations.23.1 General guidance on tactile/haptic inputs, outputs and/or combinations23.1.1 Optimizing performance.23.1.2 Providing accessible information on tactile/haptic elements.23.1.3 Providin
18、g contextual information23.1.4 Using consistent labels 23.1.5 Identifying system state33.1.6 Minimizing fatigue.33.1.7 Providing alternative input methods.33.1.8 Maintaining coherence between modalities.33.1.9 Combining modalities.43.1.10Presenting realistic experiences .43.1.11Isolation of individu
19、al interface elements.43.2 Intentional individualization.53.2.1 Enabling users to change modalities53.2.2 Enabling force feedback override53.2.3 Enabling users to individualise tactile parameters.53.3 Unintentional user perceptions .53.3.1 Limiting acoustic output of tactile/haptic display53.3.2 Lim
20、iting heat gain of contact surface53.3.3 Avoiding sensory adaptation.63.3.4 Recovering from sensory adaptation63.3.5 Avoiding unintended perceptual illusions63.3.6 Preventing temporal masking64Attributes of tactile and haptic encoding of information64.1 High level guidance on tactile/haptic encoding
21、 of information64.1.1 Using familiar tactile/haptic patterns 64.1.2 Making tactile/haptic encoding obvious.64.1.3 Conformity to user expectations.74.1.4 Using sensorysubstitution74.1.5 Using appropriate spatial addressability and resolution74.1.6 Using tactile apparent location74.1.7 Using distal bo
22、dy parts for high spatial resolution.74.1.8 Using higher addressability for trained users74.1.9 Using tactile apparent motion74.1.10Preventing spatial masking84.2 Guidance on specific tactile/haptic attributes for encoding information84.2.1 Selecting dimensions for encoding information84.2.2 Discrim
23、inating between attribute values 94.2.3 Limiting the number of attribute values94.2.4 Combining properties.94.2.5 Limiting complexity.94.2.6 Encoding by object shape94.2.7 Encoding information by temporal pattern.9BS EN ISO 9241-920:2016ISO 9241-920:2009(E)BS ISO 9241-920:2009ISO 9241-920:2009(E)iv
24、ISO 2009 All rights reserved4.2.8 Encoding information using vibration amplitude.94.2.9 Encoding information by vibration frequency104.2.10Encoding by location 104.2.11Encoding by temperature .104.2.12Encoding by thermal conductivity.104.2.13Identifying information values105Content-specific encoding
25、115.1Encoding and text data.115.2 Encoding and using graphical data.115.2.1 Displaying tactile/haptic graphics115.2.2Using grids on tactile graphs.115.2.3Using landmarks in tactile maps115.2.4 Providing scales for tactile maps.115.3Encoding and using controls.125.3.1 Using tactile/haptic controls.12
26、5.3.2 Using sizeand spacing of controls to avoid accidental activation125.3.3Avoiding difficult control actions.125.3.4 Using force to avoid accidental activation125.3.5 Interacting with controls.126Design of tactile/haptic objects and space.136.1 Tactile/haptic display spaces.136.1.1Ease of perceiv
27、ing multiple tactile/haptic objects .136.1.2Ease of identifying adjacent tactile/haptic objects136.1.3 Maintaining separation between surfaces of objects136.1.4 Separating tactile/haptic elements.146.1.5 Avoiding empty spaces.146.1.6 Avoiding volume limits .146.1.7Avoiding falling out of the tactile
28、/haptic space146.2 Objects146.2.1Using appropriate object size.146.2.2 Creating discriminable tactile/haptic symbols.146.2.3 Creating tactile/haptic symbols from visual symbols156.2.4Tactile/haptic object angles156.2.5 Tactile/haptic object corners157Interaction.157.1 Navigating tactile/haptic space
29、157.1.1 Providing navigation information 157.1.2Supporting path planning.157.1.3Providing well-designed paths.157.1.4Making landmarks easy to identify and recognise.157.1.5 Providing appropriate navigation techniques157.1.6Providing navigational aids167.1.7Understanding the tactile/haptic space.167.
30、1.8 Supporting exploratory strategies (procedures)167.2Reconfiguration .167.2.1Reconfiguring the tactile/haptic space167.3 Interaction techniques 177.3.1 Implementing interaction techniques177.3.2 Avoiding unintended oscillation17Annex A (informative) Overview of the ISO 9241 series18Bibliography22B
31、S EN ISO 9241-920:2016ISO 9241-920:2009(E)BS ISO 9241-920:2009ISO 9241-920:2009(E) ISO 2009 All rights reserved vForeword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards
32、 is normally carried out through ISO technical committees. Each member bodyinterested in a subject for which a technical committee has beenestablished has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take par
33、t in the work. ISO collaborates closelywith the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordancewith the rules given in the ISO/IEC Directives, Part 2.The main task of technical committees is to prep
34、are International Standards. Draft International Standardsadopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval byat least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that som
35、e of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. ISO9241-920 was prepared by Technical Committee ISO/TC159, Ergonomics, Subcommittee SC 4,Ergonomics of human-system interaction. ISO9241 consists o
36、f the following parts, under the general title Ergonomic requirements for office work withvisual display terminals (VDTs): Part 1: General introductionPart 2: Guidance on task requirementsPart 4: Keyboard requirementsPart 5: Workstation layout and postural requirementsPart 6: Guidance on the work en
37、vironment Part 9: Requirements for non-keyboard input devicesPart 11: Guidance on usability Part 12: Presentation of information Part 13: User guidance Part 14: Menu dialoguesPart 15: Command dialoguesPart 16: Direct manipulation dialoguesPart 17: Form filling dialoguesISO 9241 also consists of the
38、following parts, under the general title Ergonomics of human-system interaction: Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and servicesPart110: Dialogue principlesPart 151: Guidance on World Wide Web user interfacesBS EN ISO 9241-920:2016ISO 9241-920:
39、2009(E)BS ISO 9241-920:2009ISO 9241-920:2009(E)vi ISO 2009 All rights reservedPart 171: Guidance on software accessibilityPart 210: Human-centred designfor interactive systems Part 300: Introduction to electronic visual display requirementsPart 302: Terminology for electronic visual displaysPart 303
40、: Requirements for electronic visual displays Part 304: User performance test methods for electronic visual displaysPart 305: Optical laboratory test methods for electronic visual displaysPart 306: Field assessment methods for electronic visual displaysPart 307: Analysis and compliance test methods
41、for electronic visual displays Part 308: Surface-conduction electron-emitter displays (SED) Technical ReportPart 309: Organic light-emitting diode (OLED) displays Technical ReportPart 400: Principles and requirements for physical input devicesPart 410: Design criteria for products for physical input
42、 devicesPart 920: Guidance on tactile and haptic interactionsThe following parts are under preparation: Part 100: Introduction to standards related to software ergonomicsPart 129: Guidance on software individualization Part 420: Selection procedures for physical input devicesPart 910: Framework for
43、tactile and haptic interaction Forms-based dialogues and design guidance for interactive voice response (IVR) applications are to form thesubjects of future parts 143 and 154. BS EN ISO 9241-920:2016ISO 9241-920:2009(E)BS ISO 9241-920:2009ISO 9241-920:2009(E) ISO 2009 All rights reserved viiIntroduc
44、tion Tactile and haptic interactions are becoming increasingly important as candidate interaction modalities incomputer systems such as special-purpose computing environments (e.g. simulation) and in assistive technologies. While considerable research exists, a lack of ergonomic standards in this ar
45、ea could result insystems being developed without sufficient concern for either ergonomics or interoperability, leading to serious ergonomic difficulties for users of multiple, incompatible or conflicting tactile/hapticdevices/applications. This part of ISO9241 provides ergonomics recommendations fo
46、r tactile and haptic hardware and software interactions, including guidance related to the design and evaluation of hardware,software, and combinations of hardware and software interactions. The guidelines are not technology-dependent and will also be applicable to future technologies. BS EN ISO 924
47、1-920:2016ISO 9241-920:2009(E)BS ISO 9241-920:2009BS EN ISO 9241-920:2016BS ISO 9241-920:2009INTERNATIONAL STANDARD ISO 9241-920:2009(E) ISO 2009 All rights reserved 1Ergonomics of human-system interaction Part 920: Guidance on tactile and haptic interactions 1 Scope This part of ISO9241 gives recom
48、mendations for tactile and haptic hardware and software interactions. It provides guidance on the design and evaluation of hardware, software, and combinations of hardware andsoftware interactions, including the design/use of tactile/haptic inputs, outputs, and/or combinations of inputs and outputs,
49、with generalguidance on their design/use as well ason designing/using combinations of tactile and haptic interactions for use in combination withother modalities or as the exclusive mode of interaction, the tactile/haptic encoding of information, including textual data, graphical data and controls, the design of tactile/haptic objects, the layout of tactile/haptic space, and interactiontechniques. It does not provide recommendations specific to Braille, but can apply to interactions that make use of Braille.The re
