1、 100752011 ISO 10075:1991Ergonomic principles related to mental work-load General terms and definitions(IDT) 27 2002 . 184- , 1.02004 . 1 - ( ) - , 42 201 3 9 2011 . 529-4 10075:1991 - . (ISO 10075:1991 Ergonomic principles related to mental work-load General terms and definitions)5 , - . - () . , c
2、227 , 2012 , - - II 1007520111 12 .13 1 () 4 .7III 100752011 , -, . 6385:1981 - .IV 100752011 Ergonomic principles of assurance of adequacy of mental work-load. General terms and definitions 201212011 , -, , - . . , . , - .2 , , 1). , - . - . , , / , . . , , . , - . , . - , - .3 :3.1 : , , 2).en men
3、tal stress1 100752011 1). , .4.2). .3.2 : , 1), - .en mental strain3.3 2)3.3.1 3.3.1.1 : - , , .en warming-up effect3.3.1.2 : , - . 1 - . , , . . , . , -.en activation3.3.2 , , -, . , - .3.3.2.1 : , -, . - , . 2 -, , , , , . . .en mental fatigue3.3.2.2 , : , , . / /-. : , . 3 , - , . - -. .en fatigu
4、e-like states3.3.2.2.1 3): - , , , ,en monotony2 1007520111). , .3.2) - -.3) . , -, .3.3.2.2.2 : -, (-, ), . 4 - , , .en reduced vigilance3.3.2.2.3 : -, , - . 5 , / - . - , .en mental satiation3.3.3 3.3.3.1 : , - .en practice effect3 100752011 () .1 .1 , - . , , , , , . . , . - .2 , , - , , , - - .3
5、 ., , -; , .4 - . , , , - . , , , - .4 100752011 .1 5 100752011 . 3.3.1.2 3.3.1.1. 3.3.2.2.1 . 3.3.3.1 . 3.3.2.2.2, . 3.3.2.2 3.2 . 3.3.2.2.3 . 3.1 . 3.3.2.1 activation. 3.3.1.2fatigue-like states 3.3.2.2mental fatigue 3.3.2.1mental satiation 3.3.2.2.3mental strain . 3.2mental stress. 3.1monotony .
6、3.3.2.2.1practice effect 3.3.3.1reduced vigilance . 3.3.2.2.2warming-up effect 3.3.1.16 1007520111 ISO 9001:2008 Quality management systems Requirements ( 9001:2008 - )2 Donovan, N., Brown, J. and Bellulo, L., Satisfaction with public services A discussion paper, Strategy Unit, CabinetOffice, London
7、, November 2001 ()3 Great Britain. Data Protection Act 1998 (DPA). London: The Stationery Office7 100752011 658:562.014:006.354 01.040.13; 13.180 : , , , , , , 100752011 . . . . 26.06.2012. 09.07.2012. 60 c180 8418. . . . 1,40. .-. . 0,70. 89 . . 605. , 123995 , ., 4.www.gostinfo.ru infogostinfo.ru . . , 105062 , ., 6.
