1、NFPA1061 Standard for Professional Qualifications for Public Safety Telecommunications Personnel 2014 Edition NFPA, 1 Batterymarch Park, Quincy, MA 02169-7471 An International Codes and Standards Organization IMPORTANT NOTICES AND DISCLAIMERS CONCERNING NFPADOCUMENTSNOTICE AND DISCLAIMER OF LIABILIT
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29、ved.NFPA1061Standard forProfessional Qualifications for Public SafetyTelecommunications Personnel2014 EditionThis edition of NFPA1061, Standard for Professional Qualifications for Public Safety Telecommu-nications Personnel, was prepared by the Technical Committee on Public Safety Telecommuni-cator
30、Professional Qualifications, released by the Technical Correlating Committee on Pro-fessional Qualifications, and acted on by NFPAat its JuneAssociationTechnical Meeting heldJune 1013, 2013, in Chicago, IL. It was issued by the Standards Council on August 1, 2013,with an effective date ofAugust 21,
31、2013, and supersedes all previous editions.This edition of NFPA1061 was approved as anAmerican National Standard onAugust 21,2013.Origin and Development of NFPA 1061The Committee on Public Safety Telecommunicator Professional Qualifications was orga-nized in 1992 to have primary responsibility for p
32、rofessional qualifications for public safetydispatchers. The first edition of NFPA1061 was published in 1996.For the 2002 edition, the committee reviewed the 1996 edition of the standard and updatedsome JPRs, requisite knowledge, and requisite skills where needed. The entire document wasreformatted
33、to comply with the new Manual of Style for NFPATechnical Committee Documents.For the 2007 edition, the committee made minor revisions in the existing chapters toreflect current technology and terminology. The committee also added a chapter for PublicSafety Telecommunicator III. This level responds t
34、o the command post of a large incident toprovide communications and documentation for the command post.Forthe2014edition,thecommitteehasmadesignificantrevisionstoincludecorrelationswithAssociation of Public-Safety Communications Officials documents. Definitions and job perfor-mance requirements for
35、specific positions are reflective of current and expanded roles for publicsafety communications. It was the intent of the Technical Committee to be inclusive of a broaderrange of telecommunication positions. Where plausible, consideration for awareness of evolvingtechnology in the industry and the p
36、ersonnel responsible has been addressed.While not the soledriving influence on this document, consideration for Next Generation 9-1-1 PreservationAct of2010 initiatives and mutually recognized projects conveyed the concerns for the quickly evolvingtechnology-based public safety communication industr
37、y.10611NFPAand National Fire ProtectionAssociation are registered trademarks of the National Fire ProtectionAssociation, Quincy, Massachusetts 02169.Correlating Committee on Professional QualificationsWilliam E. Peterson, ChairPlano, TX MRep. International Fire Service TrainingAssociationDouglas P.
38、Forsman, Champaign Fire Department, IL ER. Kirk Hankins, Fire Consulting provides instruction pursuant to agencypolicy and/or protocol; makes independent decisions,conveys information, and provides referrals; works in coop-eration with the Public Safety Telecommunicator II; anddisseminates informati
39、on gathered that is paramount inensuring the safety of the public and responders.3.3.9.7.2 Public Safety Telecommunicator II (Radio Dis-patcher). The individual who prioritizes, initiates, and co-ordinates the response of public safety agencies; managesthe flow of incident-related information to and
40、 from fieldunits and/or public safety resources; monitors status offield units; and assigns additional resources as requestedand/or required.3.3.10 Public Safety Telecommunicator Candidate. The per-son who has fulfilled the entrance requirements of Chapter 1of this document but who has not met the r
41、equirements ofPublic Safety Telecommunicator I.3.3.11 Requisite Knowledge. Fundamental knowledge onemust have in order to perform a specific task.3.3.12 Requisite Skills. The essential skills one must have inorder to perform a specific task.3.3.13 Service Request. Any communication from the publicor
42、 other agency that prompts action by a telecommunicator.3.3.14 Task. Aspecific job behavior or activity. 1002, 20143.3.15 TDD/TTY Adevice that is used in conjunction with atelephone to communicate with persons who are deaf, whoare hard of hearing, or who have speech impairments, by typ-ing and readi
43、ng text. 1221, 20133.3.16 Telecommunicator. An individual whose primary re-sponsibility is to receive, process, or disseminate informationof a public safety nature via telecommunication devices.Chapter 4 General Requirements4.1 General.4.1.1* The authority having jurisdiction (AHJ) shall establishth
44、e operational guidelines within which public safety telecom-munications personnel will perform.4.1.2 The AHJ shall establish minimum education and age re-quirements for public safety telecommunications personnel.4.1.3 TheAHJ shall establish criteria for evaluating the back-ground and character of pe
45、rsonnel seeking employment inpublic safety telecommunications.4.1.4* Medical and physical requirements shall be developedby the AHJ that are job-related and in compliance with theEqual Employment Opportunity Act, the Americans with Dis-abilitiesAct, and other applicable legal requirements.10616 PROF
46、ESSIONAL QUALIFICATIONS FOR PUBLIC SAFETY TELECOMMUNICATIONS PERSONNEL2014 Edition4.1.5* Individual shall have cognitive and psychomotor skillrequirements for areas of reading, spelling, speech, math-ematics, basic language, written communication, listening,and basic computer skills in addition to o
47、ther requirementsdeveloped by theAHJ.4.1.6* The AHJ shall define and validate the behavioral char-acteristics or traits required of public safety telecommunica-tions personnel.4.1.7* The performance of each requirement of this standardshall be evaluated by individuals approved by theAHJ.4.1.8*Itisno
48、trequiredforthejobperformancerequirementstobemasteredintheordertheyappear.Anytrainingprogramshall establish the instructional priority and the training pro-gram content to prepare individuals to meet the job perfor-mance requirements of this standard.4.1.9* The public safety telecommunications perso
49、nnel shallremain current with communication technology and telecom-munication methodology as provided by theAHJ.4.1.10* The public safety telecommunications personnel shalloperate within acceptable standards in response to public expec-tations for timely and efficient service as established by theAHJ.4.1.11 Public safety telecommunications personnel shallmeet all of the requirements defined in the National IncidentManagement System (NIMS) and the Incident Command Sys-tem (ICS), as mandated by Homeland Security PresidentialDirectives 5 and 8 (see www.FEMA.gov/emergency/N
