1、考研英语(一)-83 及答案解析(总分：100.00，做题时间：90 分钟)一、Writing(总题数：0，分数：0.00)1.Directions: Write to the head of a train, and complain about its bad services. You should write about 100 words. Do not sign your own name; use “Li Ming“ instead. Do not write the address. （分数：20.00）_2.Directions: Write a letter to the
2、manager of a hotel to complain about the service you received there and suggest the solutions. You should write about 100 words. Do not sign your own name at the end of the letter; use “Li Ming“ instead. Do not write the address. （分数：20.00）_3.Directions: After-sale servicers refused to pay for your
3、faulty laptop that you bought from their store on New Year“s Day. Write an email to the customer service center to make a complaint, and demand a prompt solution. You should write about 100 words. Do not sign your own name at the end of the letter; use “Li Ming“ instead. Do not write the address. （分
4、数：20.00）_4.Directions: Write a letter to the department store manager to complain about the quality of the cellphone you bought yesterday and suggest the solutions. You should write about 100 words. Do not sign your own name at the end of the letter; use “Li Ming“ instead. Do not write the address.
5、分数：20.00）_5.Directions: Write a letter to the customer service center of an online store, complaining about the quality of the new ipad and demanding a prompt solution. You should write about 100 words. Do not sign your own name at the end of the letter; use “Li Ming“ instead. Do not write the addr
6、ess. （分数：20.00）_考研英语(一)-83 答案解析(总分：100.00，做题时间：90 分钟)一、Writing(总题数：0，分数：0.00)1.Directions: Write to the head of a train, and complain about its bad services. You should write about 100 words. Do not sign your own name; use “Li Ming“ instead. Do not write the address. （分数：20.00）_正确答案：()解析：Dear Sir/Ma
7、dam, As a regular passenger of your train, I am completely disappointed to find that the service you provide is far from satisfactory. Therefore, I am writing this letter to draw your attention. As we all know, punctuality is essential to the railway service. However, the train is delayed from time
8、to time, which brings me much trouble and inconvenience. Worst of all is the bad manners of your stewards and stewardesses. From their services, we can not understand the saying “The customer is the God.“ I believe you will take this matter into serious consideration, and I would be glad to see impr
9、ovements in your railway service. Yours sincerely,Li Ming2.Directions: Write a letter to the manager of a hotel to complain about the service you received there and suggest the solutions. You should write about 100 words. Do not sign your own name at the end of the letter; use “Li Ming“ instead. Do
10、not write the address. （分数：20.00）_正确答案：()解析：Dear Sir/Madam, I am writing to complain about the service I received while living in your hotel during my vacation from October 1th to 7th. Though your hotel is rated as a five-star one, I found that my room was cleaned every other day. Besides, the food
11、in the hotel“s restaurant was disappointing as well. Not only was it overpriced, but the taste was awful. I hope you can take my complaints into consideration and make every effort to improve your service in the future so as to restore your good reputation. I will be grateful if you can offer me a d
12、iscount on my bill. I look forward to your favorable reply. Yours sincerely,Li Ming3.Directions: After-sale servicers refused to pay for your faulty laptop that you bought from their store on New Year“s Day. Write an email to the customer service center to make a complaint, and demand a prompt solut
13、ion. You should write about 100 words. Do not sign your own name at the end of the letter; use “Li Ming“ instead. Do not write the address. （分数：20.00）_正确答案：()解析：Dear Sir/Madam, I am writing to express my dissatisfaction with the laptop I bought in your shop on New Year“ Day. The case goes like this.
14、 I bought a laptop computer at your Zhongguancun branch that day. However, after a few months, I found that a few programs installed on it ceased to work. When I returned to the shop to claim a replacement or a refund under the terms of the warranty, they said it was a manmade problem and I must pay
15、 for it. Therefore, I would like to arrange for my faulty laptop to be exchanged or for my money to be refunded. Looking forward to your early reply. Yours sincerely,Li Ming4.Directions: Write a letter to the department store manager to complain about the quality of the cellphone you bought yesterda
16、y and suggest the solutions. You should write about 100 words. Do not sign your own name at the end of the letter; use “Li Ming“ instead. Do not write the address. （分数：20.00）_正确答案：()解析：Dear Manager, I make bold to write to complain about the quality of the cellphone I bought yesterday at your depart
17、ment store. Problems of the cellphone have emerged one after another during the day in my possession. Firstly, the screen frequently turns black. Secondly, the battery can“t be fully charged, and it can only maintain the cellphone“s operation for two hours. Therefore, I am writing to you in order to
18、 sort out the problem. I wish to exchange it for another cellphone or declare a refund. I look forward to receiving extreme attention for my problem. Yours sincerely,Li Ming5.Directions: Write a letter to the customer service center of an online store, complaining about the quality of the new ipad a
19、nd demanding a prompt solution. You should write about 100 words. Do not sign your own name at the end of the letter; use “Li Ming“ instead. Do not write the address. （分数：20.00）_正确答案：()解析：Dear Sir/Madam, I am writing to you to express my complaint about the ipad I bought from your online store the o
20、ther day. At first, I was quite pleased with my new learning device. It worked just fine. Unfortunately, after playing some games on it, the screen freezes every time when I try to get access to the “Dictionary“ application. I reset the device several times but now the problem still exists. Therefore, I suggest a free replacement of what I have. Also to avoid similar complaints, your company should run stricter quality tests on products. Your prompt attention would be highly appreciated. I look for ward to a satisfactory feedback. Sincerely yours,Li Ming
