1、BEC 商务英语（高级）口语-试卷 17 及答案解析(总分：6.00，做题时间：90 分钟)一、SECTION 1 INTERVIEW(总题数：1，分数：2.00)1.You are the chief buyer for a chain store. You Know this salesperson well. He introduces a new product to you. Find out:? The wholesale price of the product.? What kinds of customers the product would appeal to.? Whe
2、re the product is manufactured.（分数：2.00）_二、SECTION 2 MINI PRES(总题数：2，分数：4.00)2.SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN)In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You ha
3、ve 1 minute to prepare your ideas.（分数：2.00）_3.In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A Time management: the importance o
4、f punctuality in all aspects of work B Personal management: how to manage employees effectively C Customer relations: how to set up an effective customer services system（分数：2.00）_BEC 商务英语（高级）口语-试卷 17 答案解析(总分：6.00，做题时间：90 分钟)一、SECTION 1 INTERVIEW(总题数：1，分数：2.00)1.You are the chief buyer for a chain st
5、ore. You Know this salesperson well. He introduces a new product to you. Find out:? The wholesale price of the product.? What kinds of customers the product would appeal to.? Where the product is manufactured.（分数：2.00）_正确答案：(正确答案：)解析：二、SECTION 2 MINI PRES(总题数：2，分数：4.00)2.SECTION 2 MINI PRESENTATIONS
6、 (ABOUT 6 MIN)In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas.（分数：2.00）_解析：3.In this part of the test, you are asked to give a short ta
7、lk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A Time management: the importance of punctuality in all aspects of work B Personal management: how to manage employees effectively C Custom
8、er relations: how to set up an effective customer services system（分数：2.00）_正确答案：(正确答案：)解析：解析： A. Time management: the importance of punctuality in all aspects of work Punctuality is the most obvious form of loyalty one can display to the company, because it has two underlined meanings. On one hand,
9、it means planning things ahead. The simple task of arriving ten minutes before your manager shows up in the morning shows them that you can take the initiative and think for yourself. On the other hand, it means trust. If you make a habit of keeping people waiting for you, theyre not going to trust
10、you with the work that needs to be done. B. Personal management: how to manage employees effectively There are four steps to manage employees effectively. Step 1: Get to know your employees, to know their partners names, their kids names and something basic about their outside interests. Step 2: Dea
11、l quickly with problem employees or employees with negative attitudes, even if their work is fine. Step 3: Keep your employees up to date on their performance. Step 4: Address issues in private rather than in front of other colleagues, but feel free to offer congratulations or positive information i
12、n front of other employees. C. Customer relations: how to set up an effective customer services system There are four steps: first of all, know what competitors do for customer services, and pick up the merits from each. Secondly, decide whether you want to save the bottom line with every customer,
13、or whether you want to create good will amongst your clients even when it comes as a hit to the bottom line. Thirdly, put the customer service rules in writing for all members of customer service department to follow. And last, test the employees, new and old, on the material regularly, and ask what customers feel regularly to improve the work.
