1、BEC商务英语（初级）听力模拟试卷 4及答案与解析 一、 PART ONE 1 For questions 1-8 you will hear 8 short dialogues. For each question, mark one letter (A, B or C) for the correct answer. 1 What does Alison order? （ A） Fish （ B） Steak （ C） Chicken 2 Which is the flight to Sydney? （ A） LH4521 （ B） LH4152 （ C） LH4125 3 Which m
2、achine are the people talking about? （ A） A fax machine （ B） A printer （ C） A photocopier 4 What does the man think should be sold for developing new markets? 8 5 Where will Ms Andrews have her lunch? （ A） Snack Bar （ B） Restaurant （ C） Her Office I 6 What happened? 7 What does the man want? （ A） an
3、 account （ B） money （ C） check 8 Where does the woman suggest that the man get change? （ A） from a machine （ B） at the bookstore （ C） from the purchaser 二、 PART TWO 9 Look at the notes below. Some information is missing. You will hear a woman talking about two new products. For each question 9-15, f
4、ill in the missing information in the numbered space using a word, numbers, or letters. After you have listened once, replay the recording. Two versions of Mindtist: (9)_ (10) _ The difference of two versions: (11) _ (12) _ (13) _ The price of two versions (14) _ (15) _ 9 (9)_ 10 (10)_ 11 (11)_ 12 (
5、12)_ 13 (13)_ 14 (14)_ 15 (15)_ 三、 PART THREE 16 Look at the notes below. Some information is missing. You will hear a conversation about the customers details, For each question 16-22, fill in the missing information in the numbered space using one or two words. After you have listened once, replay
6、 the recording, Customer Details Name: Mr. (16)_ Company: The Hill (17) _ company Address: (18) _ Green street Philadelphia, Pennsylvania Phone No.: (19) _ Fax No.: (20) _ Order details: (21) _ Quantity/Amount: (22) _ 16 (16)_ 17 (17)_ 18 (18)_ 19 (19)_ 20 (20)_ 21 (21)_ 22 (22)_ 四、 PART FOUR 23 You
7、 will hear a manager talking to staffs about the way they answer the telephone. For each questions 23-30, mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. 23 The company is most worried about how _ . （ A） quickly staff answer the phone. （ B） eff
8、iciently staff deal with enquiries. （ C） friendly staff sound on the phone. 24 The handout has a list of _ . （ A） pieces of good hold music. （ B） useful telephone phrases. （ C） extension numbers. 25 The information was _ . （ A） recorded by the company. （ B） given by the companys customers. （ C） coll
9、ected by a consultancy. 26 The companys staff answer the phone _ . （ A） very quickly. （ B） reasonably quickly. （ C） far too slowly. 27 The groups average friendliness score was （ A） six out of ten. （ B） seven point five out of ten. （ C） eight out of ten. 28 When dealing with enquiries, staff usually
10、 _ . （ A） know who to pass the caller on to. （ B） cant answer the callers questions. （ C） have to take a message. 29 When putting a call through, staff should always _ . （ A） ask for the callers name. （ B） play the hold music. （ C） ask the caller to wait. 30 Employees should answer the phone after _
11、 . （ A） two rings. （ B） three rings. （ C） four rings. BEC商务英语（初级）听力模拟试卷 4答案与解析 一、 PART ONE 1 【听力原文】 A: So, Alison. Do you know what you want? B: Im not sure. The chicken sounds nice, but so does the fish. What about you? A: Well, I think Im going to have the fish. B: OK. Ill have that, too. 1 【正确答案】
12、 A 【试题解析】 问话的人说 “Im going to have the fish.Alison说 “III have that，too“，故选 A. 2 【听力原文】 Would all passengers for flight LH4521 to Brisbane please go to gate number 40. Flight LH4152 to Sydney is now also boarding at gate number 42. 2 【正确答案】 B 【试题解析】 flight LH4521是飞往布鲁斯班的， LH4152飞往悉尼。 3 【听力原文】 A: Karen
13、, Could you help me for a moment? B: Sure. Whats the problem; A: Im not sure how to use this machine. B: Its very simple. Just insert the paper, key in the number and press the send button. 3 【正确答案】 A 【试题解析】 放纸、键入数字，按发送按钮，一系列动作表现这是一台传真机。 4 【听力原文】 F: Developing new markets is never easy, Bill, and if
14、 were going to get faster growth by selling tennis shoes in addition to running shoes, then we should take the idea seriously. M: I still think we could get a big slice of the Japanese sports clothes market they expect quality, thats what we offer. 4 【正确答案】 B 【试题解析】 shoes对应的是 seriously对话中强调的是 Japane
15、se sports。 5 【听力原文】 F: OKay, look, heres what Ill do. Im going to break for lunch in an hour. Come and see me then. And bring some of the samples of your new products so I can see them. M: Ill do that, Ms. Andrews. But couldnt I invite you to lunch? F: No chance. Id have to be back in my office be f
16、ore they took my order. No, look, just bring me up a sandwich from the snack bar across the street when you come. 5 【正确答案】 C 【试题解析】 对话中 Ms Andrews说她有好多事情要做，所以午饭要别人捎带到办公室，故选 C。 6 【听力原文】 F: Whats the matter? M: The road ahead is blocked. The bus and a truck crashed into each other. F: Oh, thats really
17、 awful. 6 【正确答案】 C 【试题解析】 the bus和 a truck 相撞， truck， “卡车 ”， C符合。 7 【听力原文】 M: Id like to cash this check. W: You can do that only if you have an account with us. Do you have one? 7 【正确答案】 B 【试题解析】 cash。 “现金，现款 ”，所以这个人想用 money付款。 8 【听力原文】 M: Miss, can you give me change for a dollar? W: Im sorry, sir
18、. Im not allowed to give change without a purchase. If you go across the hall, youll find a change machine in front of the bookstore. 8 【正确 答案】 A 【试题解析】 原文中说 “a change machine in front of the bookstore“，故选 A。 二、 PART TWO 9 【听力原文】 Morning everybody. Now, as you know, this morning were going to talk a
19、bout our latest products in our range of games. Before we talk about the selling points of each game, Id just like to describe them briefly. Ill begin with this general knowledge game called Mind twist, which comes in two versions: a standard size and a travel size. As you can see, the differences a
20、re size, weight and, of course, cost. The standard version has a normal size board, two packs of cards, six wooden playing pieces, a timer and two dice. The travel size, Mind twist Travel, is obviously smaller: it has a thin, light-weight, magnetic board which measures just 23cm square. The cards ar
21、e smaller and the four playing pieces are magnetic counters which are made of coloured plastic. The total weight is only 300 grammars. The standard version will retail at 17.99 and the travel size at 10.99. And now Id like to show you another new game called Collect. This is a card game for three to
22、 six players. 9 【正确答案】 a stander size 10 【正确答案】 a travel size 11 【正确答案】 size 12 【正确答案】 weight 13 【正确答案】 cost 14 【正确答案】 17.99 15 【正确答案】 10.99 三、 PART THREE 16 【听力原文】 M: Is that the B. F. Tire Company? W: Yes. May I help you? M: Yes, Id like to order 5,500 tires, please. W: Certainly, sir. May I know
23、your name, please? M: Im Mr. Mantell, thats M-A-N-T-E-L-L. W: And your company name? M: The Hill Truck Company. W: And the address, please? M: 231 Green Street, Philadelphia, Pennsylvania. W: Sorry, did you say Great Street? M: No, Green, G-R-E-E-N. W: Thank you. Could you give me your phone number?
24、 M: Yes, its 7310257, but its better to fax me on 8140923. Please quote us your best CIF (成本险费加运费 ), giving a full specification of your product and shipping date. We need to have samples of tires to test in our laboratories before placing a firm order. W: Fine, Mr. Mantell. Well have those sent to
25、you soon. If you would like further information; please telephone or fax me, my extention number is 776. Or you may prefer to contact Mr. John Martin, his phone number is 01779902. M: Thats great. Thank you very much. W: Youre welcome. 16 【正确答案】 Mantell 17 【正确答案】 Truck 18 【正确答案】 231 19 【正确答案】 731025
26、7 20 【正确答案】 8140923 21 【正确答案】 tires 22 【正确答案】 5500 四、 PART FOUR 23 【听力原文】 So, if everyone is here, Ill make a start. Now, as you might know, a few months ago we asked some consultants to take a look at the way we answer the telephone across the group. They telephoned our offices and made enquiries a
27、s customers normally would. They recorded information such as how quickly the call was answered, how friendly people were and how efficiently they dealt with the enquiry. So, Ill begin with what they found out. Right now, first of all, they found out that on average we answer the phone after four ri
28、ngs, which isnt bad, but we can still improve on it. Secondly, friendliness. Now, although some offices scored as high as 8 out of 10 for friendliness, the consultants only gave the company as a whole 6 out of 10. Once more, this wasnt as good as it should be. The consultants said that 7.5 is the mi
29、nimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It seems that the people who normally answer the phone can either deal with enquiries themselves or put the caller through to the right person. However, there were one or two negative points whi
30、ch we still have to work on, such as always remembering to ask the callers name before putting them through. So, as you can see, we need to do a lot of work. Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ri
31、ng. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want to hear a cheerful voice when they call the company and feel good when they do business with us. So were going to choose some new hold music and the consultants hav
32、e given us some good phrases to use on the phone. Theyre on the handout I gave you at the beginning. Does everyone have copy? Right, good. So, moving on to efficiency. 23 【正确答案】 C 【试题解析】 由 “The point about friendliness, however, is the most important.“ 知选 C。 24 【正确答案】 B 【试题解析】 由 “The consultants hav
33、e given us some good phrases to use on the phone, Theyre on the handout I gave you.“知选 B。 25 【正确答案】 C 【试题解析】 由第一段 “a few months ago we asked some consultants to.“. 26 【正确答案】 B 27 【正确答案】 A 【试题解析】 由 “The consultants only gave the company as a whole 6 out of 10.“知选 A。 28 【正确答案】 A 【试题解析】 由 “It seems that the people who normally answer the phone can. to the right person.“选 A。 29 【正确答案】 A 【试题解析】 remembering to ask the callers name be fore putting them through. 30 【正确答案】 B 【试题解析】 everyone will now be responsible for answering the phone after the third ring.
