1、BEC商务英语（高级）听力模拟试卷 90及答案与解析 一、 PART ONE 0 You will hear a business presentation about how to solve business problems. As you listen, for questions 1 12, complete the notes, using up to three words or a number. You will hear the recording twice. HOW TO SOLVE BUSINESS PROBLEMS NOTES Business presentati
2、on Why solving business problems is important 1. When they disagree with each other, business people dont know how to work together to solve their problems_. 2. It will be especially difficult if the business people come from_. How the Americans solve problems 3. They are open about their_. Four ste
3、ps to solve business problems Step One 4. Stop and listening. You must listening carefully to your business associates problems, and stop_your own side of the problem. 5. While listening, dont_. 6.Just listen carefully, otherwise_are often caused. Step Two 7. To be understood better, _your side of t
4、he problem carefully. 8. Its very important not to_. Step Three 9. Talk about all_and then agree on one of them which is good for both of you. 10. Dont just think “_is best“. Step Four 11. The fourth step is to_an agreement. 12. Finally, thank each other and_to talk again in the future. 二、 PART TWO
5、12 You will hear five different business telephone calls. For each extract there are two tasks. For Task One, choose the receivers information of each call from the list A H. For Task Two, choose the callers purpose described from the list A H. You will hear the recording twice. TASK ONE RECEIVERS I
6、NFORMATION For questions 13 17, match the extracts with the receivers information, listed A H. For each extract, choose the information stated. Write one letter(A H)next to the number of the extract. A Prince Sports Group Custom Services B Jerome Allgood C Phoenix Printers D Frederic E Jennifer Aust
7、in F Ahmed Azia G Caroline H First Direct 13 _ 14 _ 15 _ 16 _ 17 _ 17 TASK TWO CALLERSS PURPOSES For questions 18 22, match the extracts with the callerspurposes, listed A H. For each extract, choose the callers purpose stated. Write one letter(A H)next to the number of the extract. A want a catalog
8、 of prices B purchase some products C open an account D invest to a programme E need more bags F deposit a sum of money into a bank G speak to Leo Dayton H solve a problem with an order 18 _ 19 _ 20 _ 21 _ 22 _ 三、 PART THREE 22 You will hear part of a business negotiation between Mr. Mitchell and Ma
9、dam Li. For each question 23 30, mark one letter A, B or C for the correct answer. You will hear the recording twice. 23 What does the catalogue include? （ A） Agrochemicals exports. （ B） Dyestuff and pigments. （ C） Insecticides and fertilizers. 24 What would be Mr. Mitchells main concern among the p
10、roducts in the catalogue? （ A） Dyestuffs. （ B） Insecticides. （ C） Agrochemicals. 25 How many catalogues would Mr. Mitchell take home? （ A） Five. （ B） Six. （ C） Seven. 26 What does Mr. Mitchell concentrate on this visit? （ A） Dyestuffs. （ B） Insecticides. （ C） Agrochemicals. 27 What is the maximum qu
11、antity that one container holds? （ A） 10 metric tons. （ B） 12 metric tons. （ C） 14 metric tons. 28 How much does Madam Li offer for the agents commission on these minimum quantities? （ A） 2% of the selling price of dyes. （ B） 2% of the price of all dyes. （ C） 2% of the revenues. 29 What is the initi
12、al thing that Mr. Mitchell will do to develop a market for reactive dyes? （ A） Developing more end users. （ B） Setting appropriate prices of dyes. （ C） Launching a promotional program. 30 What does Mr. Mitchell ask for towards the end of the negotiation? （ A） He asks if Madam Lis company would offer
13、 some promotional allowances. （ B） He requires Madam Lis company to pay for the advertising campaign. （ C） He asks Madam Lis company to take the financial responsibility of selling products. BEC商务英语（高级）听力模拟试卷 90答案与解析 一、 PART ONE 0 【听力原文】 You will hear a business presentation about how to solve busin
14、ess problems. As you listen, for questions 1 12, complete the notes, using up to three words. You will hear the recording twice. (10 seconds pause) Today lets talk about business - about how to solve business problem. One difficult thing about doing business is knowing how to solve problems. Why is
15、it important to know how to solve business problems? Well, people who do business together sometimes disagree, but they dont know how to work together to solve their problems in a good way. Solving problems in business is especially difficult if the business people come from different cultures -for
16、example, from the United States and China -because many times different cultures have different ways of solving problem. When American business people talk, they are open about their problems. They talk about their opinions and feelings, and dont hide their feelings. Usually, Americans want their bu
17、siness associates to be open about their problems. When you are doing business with Americans, it is important to know how to solve problems openly. Today Im going to talk about four steps for solving business problems in a open way. Im going to explain each step. The first step is to listen careful
18、ly to your business associate. To do this, you must stop thinking about your own side of the problem for a few minutes. That is, stop and listen. Try to understand everything about your business associates side of the problem. When you are listening, dont interrupt. If you interrupt, he or she cant
19、talk about their side of the problem. Just listen carefully, because disagreements are often caused when we dont really understand our business associate. The second step is to talk about your side of the problem. After listening, its your turn to explain your side of the problem carefully so you bu
20、siness associate can understand. However, it is very important not to insult or blame. If you insult or blame your business associate, he or she will get angry and then wont want to talk to you anymore. You both have talked about your side of the problem. Now you are ready for the third step. The th
21、ird step is finding a solution together. Sometimes it is difficult to solve a problem because each person has a different solution. They each think “My idea is best.“ If there are two different solutions, and people want to use their own solutions, you cant solve the problem. Instead, you both need
22、to think of a solution together. That is step 3 - find a solution together. Talk about all the possible solutions, and then agree on the one that is good for both of you. Were moving to the fourth step - the fourth step is to write down an agreement. The agreement should tell what each person will d
23、o. Write it down so that you will remember the solution - you will remember the actions that will solve the problem. Finally, both people should thank each other, and make plans to talk again in the future. (10 seconds pause) 1 【正确答案】 IN A GOOD/OPEN WAY 2 【正确答案】 DIFFERENT CULTURES 3 【正 确答案】 OPINIONS
24、 AND FEELINGS / PROBLEMS 4 【正确答案】 THINKING ABOUT 5 【正确答案】 INTERRUPT 6 【正确答案】 DISAGREEMENTS 7 【正确答案】 TALK ABOUT/EXPLAIN 8 【正确答案】 BLAME OR INSULT 9 【正确答案】 POSSIBLE SOLUTIONS 10 【正确答案】 MY IDEA/OPINION/SOLUTION 11 【正确答案】 WRITE DOWN 12 【正确答案】 MAKE PLANS 二、 PART TWO 12 【听力原文】 Questions 13 22 You will hear
25、 five different business telephone calls. For each exact there are two tasks. For Task One, choose the receivers information of each call from the list A H. For Task Two, choose the callers purpose described from the list A H. You will hear the recording twice. (10 seconds pause) Conversation 1 F: H
26、ello, this is First Direct, how can I help you? M: This is Ahmed Aziz speaking. Er, Im interested in opening an account with you, but I have a couple of questions. F: What exactly would you like to know, Mr. Aziz? M: First of all, if I bank with you, how do I pay money into my account? F: Well, as y
27、ou probably know. First Direct is a part of the Midland Bank. That means you can pay into your First Direct account at any of their branches. M: I see. Er, do they charge me for that? F: No, thats free. M: OK. Right. The other thing I wanted to know was: do you pay interest on current accounts? F: Y
28、es, we do. As long as your account is in credit. The interest is then calculated daily, and we add it to your account at the end of each month. M: Uh huh. F: Is there anything else youd like to know, Mr. Aziz? M: No, I think thats all for the time being. Thank you. F: Thank you for calling. Mr. Aziz
29、. Goodbye. Conversation 2 F: Hello. M: Is that Caroline? F: Yes, speaking. F: Hello, this is Frederic calling. F: Oh, good morning, Frederic. How are you? F: Fine. And you? F: Not too bad, thank you. M: Good. We need another 30 by 10 by 2 bags to go down to lievin tonight. F: Right. 30 by 10 by 2. O
30、K. Im not actually in the office yet. I shall be there within about half an hour. Could I call you then after Ive checked with the factory? M: Sure. F: OK, then. Fine. Ill call you back. M: Thanks. F: All right. Bye for now. Conversation 3 M: Prince Sports Group Customer Services)this is Dawn. F: Hi
31、, Dawn. Im interested in the prices of some sports equipment. M: Would you like us to send you a catalogue? F: Yes, thanks, that would be great. M: May I have your name and address? F: My names Jerome Allgood. M: And your address? F: 226 Dryden Avenue. M: And what city? F: Trenton. M: And the zip? F
32、: 08638. M: OK, would you be interested in an Ektelon catalogue or Prince? Tennis or racket ball? F: Id like the Prince tennis one, please. M: OK, great. My name is Dawn. Im in the Customer Service Department. Ill get that catalogue out to you right away. If you have any questions, please call back
33、and Ill be glad to talk to you about our products. F: Great. M: Thanks. F: Thank you. Bye. M: Bye. Conversation 4 M: Phoenix Ms. Good morning. F: This is Jennifer Austin from Leroy Motors. Could I speak to Leo Dayton, please? M: Im afraid hes not in at the moment. Can I give him a message? F: Well,
34、Im ringing about a reprint of one of our brochures. I asked him to do it six weeks ago and were still waiting for them. If I remember rightly, I did say it was rather urgent. M: Ill get him to call you back as soon as he comes in, Ms. Austin. F: Thank you very much. Conversation 5 F: This is Jennife
35、r Austin speaking. M: Leo Dayton from Phoenix Ms. I understand theres been a problem with an order. F: Thats right. I asked you to do a reprint of our A90 brochure some time ago and we still dont have it. M: Yes. Ive just been trying to find out what happened. It seems some urgent work came in and y
36、our order got overlooked. Im really sorry. F: I see. Well, the problem is we have an exhibition coming up at the beginning of next month and well want to have them for then. How soon can you get them done? M: Would the end of the week be OK? F: Thatd be great. M: Right, then. Ill see that you get th
37、em by Friday. And Im really sorry about this. F: Dont worry. (10 seconds pause) 13 【正确答案】 C 14 【正确答案】 E 15 【正确答案】 A 16 【正确答案】 G 17 【正确答案】 H 18 【正确答案】 H 19 【正确答案】 G 20 【正确答案】 A 21 【正确答案】 C 22 【正确答案】 E 三、 PART THREE 22 【听力原文】 Questions 23 30 You will hear part of a business negotiation between Mr. Mit
38、chell and Madam Li. For each question 23 30, mark one letter A, B or C for the correct answer. You will hear the recording twice. (10 seconds pause) F: Mr. Mitchell, when we last met, time did not permit us to discuss Sinochems exports of agrochemicals. Shall we review these now before we continue o
39、ur discussions on dyestuffs and organic pigments? M: I think that might be a good idea, Madam Li. Our time in Beijing is growing short and I do wish to take home as much information as I can. F: This catalogue describes our agrochemicals exports, which include insecticides, fungicides, herbicides, a
40、nd plant growth regulators, as well as fertilizers. M: We would like to take home a number of copies of this catalogue, if we may, for review by our marketing division. In the meantime, however, it would appear that insecticides would be of primary interest. F: Certainly, Mr. Mitchell. Just let me k
41、now how many copies you want and will have them delivered to your hotel before you leave. M: Oh, half a dozen will be fine for now. F: I will make sure this is done. May we now continue our discussions on dyestuffs and organic pigments? M: Yes, I believe we have reached the stage where we should exp
42、lore the feasibility of setting up an agency relationship with your company. I have reviewed our notes on our previous discussions and we have pretty well concluded that on this particular visit we should focus on your dyestuffs. F: That will be fine. In other words, you would like to leave the poss
43、ible importation of our inorganic and organic pigments for future consideration? M: Yes, that is correct. We believe that Galaxy needs to do its homework on these commodities. We would like to complete some further market research studies before making any commitments to you in regard to this. F: We
44、 appreciate your candour, Mr. Mitchell. Whenever you wish to reopen discussions concerning these commodities, we will look forward to hearing from Galaxy. M: Now during our earlier discussions, you mentioned that your minimum quantity of shipping dyestuffs offshore is one container, holding between
45、10 and 14 metric tons. F: That is correct, Mr. Mitchell. M: What would be your agents commission on these minimum quantities? F: We, too, have had some internal discussions on this matter and we can offer you an agent s commission of 2% of the selling price on all dyes. M: Some of the dyes will be m
46、ore readily marketable than others. For example, I can foresee that, with the right amount of promotional effort, we would be able to develop a significant market for your reactive dyes. Nevertheless, we would have to launch a fairly extensive, and no doubt costly, promotional program to introduce t
47、hese dyes to the end users. There would be a very considerable first time advertising expenditure, followed by regular outlays for reinforcement advertising as these products become known and the end users begin to apply them. F: As you know, the reactive dyes are considerably more expensive than th
48、e sulfur dyes. Therefore, any sales of these commodities would generate significant agency revenues. M: During the initial stages, however, most of these commissions would be required to pay for the promotional expenses, which will be very substantial indeed. Have you considered the feasibility of a
49、ssuming financial responsibility for at least a portion of the required advertising campaign? We would visualize some television and perhaps radio advertising, but primarily inserts into local daily newspapers and trade magazines. F: We have not previously provided our agents with any, what you might call, promotional allowances. Advertising of our products is strictly the responsibility of the agent. M:
