1、 w CEPT T/TPH*4O*E 87 2326434 O030252 T W _ o Page 1 Recommendation T/Tph 40 (Copenhagen 1987, revised Edinburgh 1988) EUROPEAN AUTOMATIC FREEPHONE SERVICE (EFS) Recommendation proposed by the project team on “International Freephone service” of CAC Text of the Recommendation adopted by the “Telecon
2、imimications” Commission: “The Conference of European Post and Telecommunications Administrations, consider ipzg (a) that a number of European Administrations * have introduced or are planning to introduce national automatic (b) that a number of Administrations * have opened international automatic
3、freephone service relations in Europe (c) that market research has identified a potential market for European automatic freephone services (EFS), (d) that EFS is considered as a way to encourage and stimulate European trade by providing the capability for (e) that this new service will provide the E
4、uropean consumers with easy access to foreign products/services and (f) international extension of EFS will stimulate trade between Europe and the rest of the world, (g) that EFS will result in an increase of international telephone trafic volume and therefore of revenues for (h) that EFPS can be ut
5、ilized to provide the “Country Direct” or International Operator Direct Calling Service freephone services, or are planning such new services (see Annex A), companies in any European country to compete more effectively in the European market, therefore the availability of a wider choice, O participa
6、ting Administrations * (IODC) described in another Recommendation, recommends that Administrations * should make all endeavours to develop the European Freephone Service in accordance with the following provisions, so that: 1. uniform services should be provided within Europe, 2. calls should be fre
7、e of charge to the caller (see Annex B), 3. charging principles should be in accordance with Annex C, 4. accounting arrangements should be in accordance with Annex D, 5. administrative procedure should be operated in accordance with Annex E, 6. essential and desirable service features should be prov
8、ided according to customers needs assessed by each Administration. A number of possible features are detailed in Annex F, 7. the quality of service should be the same as for regular international telephone service (see Annex G), 8. operational and technical requirements should be harmonized as set o
9、ut in Annex H, 9. each Administration” should market the incoming services in their own country, O recognizing responsability to their operating partners, Administrations * should aim to achieve maximum awareness and sales in their home market. Each incoming Administration * should provide market es
10、timates/forecasts to meet the planning requirements of the outgoing Administrations*. 10. each Administration * should provide sufficient capacity to meet market demands, 11. as a long term objective work should be undertaken as to use the same access code for Freephone services in all European coun
11、tries.” * and/or RPOAs (Recognized Private Operating Agency). Edition of July 10, 1990 .- ;-z I_-. I” CEPT T/TPH*40*E 87 m 2326431.1 0010253 1 m T/Tph 40 E Page 2 Annex A DEFINITION OF EFS EFS enables a subscriber, in one European country, to be allocated, through his own Administration *, one or mo
12、re special telephone numbers in one or more other European countries which allow users in this or these countries to call the subscriber free of charge (Annex B refers). In the short term, some countries may not be able to provide EFS completely free to the caller. All service and call charges are p
13、aid by the subscriber to the service. In most of its applications, EFS may be considered as a marketing tool able to help companies in one European country to improve their business effectiveness in other European countries. These applications may include a wide range of activities as, for instance,
14、 direct sales, customer service, emergency lines, various kinds of reservations, testing new markets, cominunications with agents and employees, sorting leads for sales force and csedit checking. Through the use of the service, companies can thus derive better benefits of increased sales, customer s
15、atisfaction, seduced operating costs, increased profitability and competitive edge. Edition of July IO, IZO - - - - CEPT T/TPH*40*E 87 m 232b414 0030254 3 m T/Tph 40 E Page 5 Annex D ACCOUNTING OF EFS Accounting conditions and procedures for EFS should be based on the following general principles :
16、Accounting arrangements for EFS deal with the volume of traffic exchanged between involved EFS operating Administrations and also any special requirements negotiated on a bilateral basis, as, for examples, the payment to the originating Administration of a surcharge for every call. The level of acco
17、unting rates is agreed on an bilateral basis between Administrations concerned and should take into account the principles established in paragraph 2.2. of Annex C “Determination of collection charges for EFS”. When EFS is introduced between two Administrations they may agree to apply the same accou
18、nting rates as for IDD service. This could be on a trial basis for a defined period. In any given relations, the Administrations concerned may require the accounting agreements negotiated to also take account of any special costs incurred as a result of the bilateral operating agreement (e.g. where
19、special features or facilities are provided by the originating Administration* (Administration B) for the destination Administration3 (Administration A) or its customers). EFS accounting procedures for the traffic exchanged between two Administrations involved are similar to those applied to collect
20、 and credit card calls. If both Administrations record terminal traffic data there is no reason to exchange this information for billing accounting purposes. However, in some relations, the Administration A may not be able to record incoming freephone call data. In these circumstances, the Administr
21、ation B would be required to supply the billing and accounting information. Accounting procedures should include several or all of the elements outlined above, but in practice, if agreement has been reached, the Administration B (the Creditor) could simply deduct the amount of EFS traffic from the a
22、mount of its outgoing IDD traffic. The EFS trafic accounting figures should then be shown separately from IDD trafiic in the international settlements of accounts between Administrations involved. In cases of discrepancies, the figures of the Administration A (the Debtor), according to international
23、 telephone provisions, should be taken into account for billing procedures. 4. EFS boarder trafic will be included in the general EFS traffic without any particular provision concerning the accounting rates or procedures. O O Edition of July 10, 1990 E- CEPT T/TPH*40*E 87 232b434 0030255 5 m T/Tph 4
24、0 E Annex E ADMINISTRATIVE PROCEDURES Contents INTRODUCTION, 6 SERVICE ORDERING . 6 2.1. General procedure . 6 2.2. Interval preceding service initiation 6 2.3. Pre-service order issuing requirements . 7 2.4. Service order form preparation 7 2.5. Freephone number assignment 8 2.6. Directory assistan
25、ce/listings . 8 2.7. Access capabilities/line definition . 8 2.8. Service authorisation 8 2.9. Pre-service testing. . 8 2.10. Service order control 9 2.11. Abusive customers . 9 MAINTENANCE PROCEDURES 9 3.1. Maintenance centres. 9 3.2. Pre-service testing. . 9 3.3. Trouble situations. . 9 DATACOLLEC
26、TION . 9 4.1. Originating country performance data collection 9 4.2. Exchange of customer performance data. . 9 INTRODUCTION This Annex contains the guidelines for the practical day to day administrative procedures concerning service ordering, maintenance and data collection. For the sake of clarity
27、 Administration A is the administration which has the subscriber (Administration of destination of calls) and is responsible for all relations with the subscriber. Administration B is the Administration * responsible for the establishment of the freephone number in its country. Each country should a
28、ppoint a contact person responsible for all general matters relating to EFS. SERVICE ORDERING 2.1. General procedure Administration A will originate the service order on behalf of their customer. The service order is converted to the format shown in Attachment 1 and sent via telefax to Administratio
29、n B. A cover sheet, Attachment 2, can be used to assist this process to Administration B. Administration B will verify the information on the Service Order Form (SOF) and programme the work necessary to activate on the date requested by the customer. Each administration should indicate one contact p
30、oint for the exchange of service orders. 2.2. Interval preceding service initiation The miiimiim interval required for initiating international freephone calling between two countries is presented below. SOFs with a due date beyond the minimum interval will be accepted and processed by Administratio
31、n B to meet the due date. Schedule Day 1 Facsimile request by Administration A for a freephone number. Day 2 Number assigned and Administration A advised by telefax. Day 3 Service order form issued (SOF). Day 4 SOF reviewed and processed. Day 7 Service activation. Day 8 Testing. Day 10 Testing completed/Customer due date. - - _ -m_ -_- _ Edition of July 10, 1990
