1、2011-2012学年福建省福州文波中学高二下学期期中考试英语试卷与答案（带解析） 其他 根据课文原文填空 【小题 1】 Unfortunately, the doctor dont know how to make me better, but I am very _and have learned to_ _my disability.不幸的是大夫们不知道如何治好我的病，但我很开朗乐观，学会的适应身体的残疾。 【小题 2】 I told myself they werent dangerous but that didnt stop me from feeling _ _ _ for a
2、moment. 我自言自语地说它们并不危险，但是这样一定也不能抑制我那怕得要死的心情。 【小题 3】 I love listening to the family softly talking to each other in their language, _ _ I could not _ _ the conversation.他们家里人轻声细语地用自己的语言在交谈。我很喜欢听他们谈话，尽管我不能加人他们的谈话。 【小题 4】 You have to get used to a whole new way of life, which can -_ _all your concentrat
3、ion -in the beginning. 你还必须习惯一种全新的生活方式，在一开始的时候这就会你的全部精力。 【小题 5】 So Claire borrowed a _ of books from the library for him to read, _ _, scan. 于是克莱尔从图书馆借来了一堆书给托尼阅读，更确切地说给他浏览一下。 答案： 【小题 1】 outgoing adapt to 【小题 2】 scared to death 【小题 3】 even though participate in 【小题 4】 take up 【小题 5】 pile or rather 【小
4、题 1】考查形容词：外向的： outgoing适应 adapt to 【小题 2】考查形容词： scared to death吓得要死 【小题 3】考查连词：即使 even though，参与 participate in 【小题 4】考查词组：占据 take up 【小题 5】 a pile of成堆的，更确切地说 or rather 单项选择 * What will the weather be like tomorrow I think it will be_as it was yesterday. A so a sunny day B so sunny a day C as sunny
5、 a day D as a sunny day 答案： C Mum, I have been admitted into Hong Kong University. -Well done! _. A Take it easy B Im not sure C Im so proud of you D Wish you luck 答案： C Since Claire had become attached to Tony, the robot needed _. A to rebuild B to have rebuilt C being rebuilt D to be rebuilt 答案： D
6、 It is the second time you _ such a mistake. A will make B have made C made D had made 答案： B I dont know how to deal with it. -Well. I recommend that you _ some professional advice. A would get B will get C get D can get 答案： C Lets _ our personal feelings for now, and get to our business. A set up B
7、 set off C set about D set aside 答案： D After graduation Id like to find a job _ I can use what I have learnt at school. A whose B which C that D where 答案： D Luckily, Smith brought a map, _ we would have got lost. A that B of which C without which D which 答案： C Yao Ming is generally _ as the best bas
8、ketball player in the world. A substituted B acknowledged C contradicted D recommended 答案： B You cant find such a good place _ we visited the other day. A that B which C where D as 答案： D Without _ participation of so many people, the completion of such a project in a short period would be out of _ q
9、uestion. A a; / B the; / C a; the D the; the 答案： D He apologized for _. A his not being able to come B his being not able to come C his being able not to come D him not being able to come 答案： A Its the ability to do the job _ matters not where you come from or what you are. A one B that C what D it
10、答案： B -Is Bob still performing -Im afraid not . He is said the stage already as he has become an official. A to have left B to leave C to have been left D to be left 答案： A Marty as well as his parents _ to the opening ceremony the other day. A has invited B have invited C was invited D were invited
11、答案： C 完型填空 He lost his arms in an accident that caused the death of his father. Then his 36 became his shadow, never leaving him alone for years. 37 writing with his toes, he was completely unable to do anything in his life. As the two brothers grew up together, they had their 38 of problems and the
12、y would often quarrel. Then one day, his younger brother decided to 39 separate from him, living his own life as many 40 people do. So he was heart-broken and didnt know what to do. A 41 misfortune happened to a girl, too. One night she tried to 42 meals for her sick mother, only to overturn the ker
13、osene light on the stove, resulting in a fire which took her 43 away. Though her elder sister in another city 44 her willingness to take care of her, she was 45 to learn to be completely independent. At school, she 46 studied hard. One day, the boy and the girl were both invited to 47 on a televisio
14、n interview program and asked to 48 something on a piece of paper with their toes. The boy wrote:My younger brothers arms are my arms; 49 the girl wrote: Broken wings, flying heart. They had both 50 the same pain, but their different attitudes determined the nature of their lives. It is true that li
15、fe is unpredictable（难以预料） . Disasters can strike at 51 time. If you choose only to complain and 52 , it will always follow you 53 you go. But if you decide to be 54 , the hard moment will 55 to be one when new hopes will arise. 【小题1】 A older sister B uncle C younger brother D mother A Instead of B E
16、xcept for C Thanks to D In spite of A share B goal C agreement D enjoyment A learn B tell C come D live A rich B normal C unlucky D disabled A different B strange C special D similar A prepare B offer C have D order A ears B toes C feet D hands A explained B showed C pointed D discussed A satisfied
17、B excited C determined D disappointed A hardly B seldom C always D sometimes A sing B dance C turn D appear A say B draw C write D copy A while B when C since D unless A hidden B suffered C discovered D overcome A one B no C any D this A comfort B discourage C watch D escape A whenever B wherever C
18、if D because A silent B noisy C weak D strong A turn out B bring about C come up D give off 答案： 【小题 1】 C 【小题 2】 B 【小题 3】 A 【小题 4】 D 【小题 5】 B 【小题 6】 D 【小题 7】 A 【小题 8】 D 【小题 9】 B 【小题 10】 C 【小题 11】 C 【小题 12】 D 【小题 13】 C 【小题 14】 A 【小题 15】 B 【小题 16】 C 【小题 17】 D 【小题 18】 B 【小题 19】 D 【小题 20】 A 阅读理解 My fathe
19、r was Chief engineer of merchant ship, which was sunk in Word War II. The book Night of the U-boats told the story. Memories In September, 1940, my mother, sister and I went to Swansea, where my fathers ship was getting ready to sail. We brought him a family photograph to be kept with him at all tim
20、es and keep him safe. Then I remember my mother lying face down, sobbing. She had heard from a friend that the ship had been sunk by a torpedo (鱼雷 ). I can remember the arrival of the telegram (电报 ), which in those days always brought had news. My grandmother opened it. It read, Safe, Love Ted. My m
21、ost vivid memory is being woken and brought down to sit on my fathers knee, his arm in a bandage. He was judged unfit to return to sea and took a shore job in Glasgow for the rest of the war. For as long as I can remember, he had a weak heart. Mother said it was caused by the torpedoes. He said it w
22、as because of the cigarettes. Whichever, he died suddenly in his early 50s. Ten years later I read Night of the U-boats and was able to complete the story. Torpedo One torpedo struck the ship. Father was in the engine room, where the third engineer was killed. He shut down the engines to slow the sh
23、ip making it easier for it to be abandoned. By the time he got on deck (甲板 ) he was alone. Every lifeboat was gone except one which had stuck fast. When he tried to cut it free, it swung against the ship, injuring his hand and arm. He had no choice but to jump still with the photograph in his pocket
24、. Three days later, he and other survivors were safe in Glasgow. All 23 with him signed the back of the photograph. A Toast In my room is the book and the photograph. Often, glass in hand, I have wondered how I would have dealt with an explosion, a sinking ship, a jump into a vast ocean and a wait f
25、or rescue Lest（以免） we forget, I have some more whisky and toast the heroes of the war. 【小题 1】 We can infer that the mother and children went to Swansea _. A to meet a friend B to see the father off C to take a family photo D to enjoy the sailing of the ship 【小题 2】 What did the author learn about the
26、 father from the telegram A he was still alive. B His knee was broken. C His ship had been sunk. D He had arrived in Glasgow. 【小题 3】 The underlined word it in Paragraph 6 refers to the fathers _. A weak heart B taking a shore job C failure to return to sea D injury caused by a torpedo 【小题 4】 What ca
27、n we know about the authors father after his ship was attacked A He lost his arm B He repaired the engines. C He managed to take a lifeboat. D He was the last to leave the ship. 【小题 5】 What is the massage mainly about A A group of forgotten heroes B A book describing a terrifying battle. C A ship en
28、gineers wartime experience. D A merchants memories of a sea rescue. 答案： 【小题 1】 B 【小题 2】 A 【小题 3】 A 【小题 4】 D 【小题 5】 C In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer delight is what companies are trying to achieve in order to
29、 keep and increase market share. It is accepted in the marketing industry, and confirmed by a number of researchers, that customers receiving good service will promote business by telling up to 12 other people; those treated badly tell tales of woe to up to 20 people. Interestingly, 80 percent of pe
30、ople who feel their complaints are handled fairly will stay loyal. New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest (投资 ) a lot of money in information technology and s
31、taff training in order to cope with the phone rage - caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods. Many people do not like talking to machines, says Dr. Storey, Senior Lecturer in Marketing at City University Business School. Banks, for exam
32、ple, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust them - the sort of comfortable feelings people have during face-to-face chats with their local branch manager. Rec
33、ommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two) replacing a faulty product immediately; throwing in a gift voucher (购物礼券 ) as an unexpected thank you to regular custom
34、ers; and always returning calls, even when they are complaints. Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet
35、usual standards with empathy (for example, I know how you must feel), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case). Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passenge
36、rs is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems. For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times
37、. They are trained to answer quickly, with their names, job title and a we are here to help attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen. British Airways also says its customer care policies are applied within the
38、 company and staff are taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as we do as we please. On the other hand, the more customers are promised, the greater the risk
39、 of disappointment. 【小题 1】 We can learn from Paragraph 2 that _. A complaining customers are hard to satisfy B unsatisfied customers receive better service C satisfied customers catch more attention D well-treated customers promote business 【小题 2】 The writer mentions phone rage (Paragraph 3) to show
40、 that _. A customers often use phones to express their anger B people still prefer to buy goods online C customer care becomes more demanding D customers rely on their phones to obtain services 【小题 3】 What does the writer recommend to create customer delight A Calling customers regular. B Giving a t
41、hank you note. C Delivering a quicker service. D Promising more gifts. 【小题 4】 If a manager should show his empathy (Paragraph 6), what would be probably say A I know how upset you must be. B I appreciate your understanding. C Im sorry for the delay. D I know its our fault. 【小题 5】 Customer delight is
42、 important for airlines because _. A their telephone style remains unchanged B they are more likely to meet with complaints C the services cost them a lot of money D the policies can be applied to their staff 【小题 6】 Which of the following is conveyed in this article A Face-to-face service creates co
43、mfortable feelings among customers. B Companies that promise more will naturally attract more customers. C A company should promise less but do more in a competitive market. D Customer delight is more important for air lines then for banks. 答案： 【小题 1】 D 【小题 2】 C 【小题 3】 C 【小题 4】 A 【小题 5】 B 【小题 6】 C O
44、ne evening in February 2007, a student named Paula Ceely brought her car to a stop on a remote road in Wales. She got out to open a metal gate that blocked her path. Thats when she heard the whistle sounded by the driver of a train. Her Renault Clio was parked across a railway line. Seconds later, s
45、he watched the train drag her car almost a kilometre down the railway tracks. Ceelys near miss made the news because she blamed it on her GPS (导航仪 ). She had never driven the route before. It was dark and raining heavily. Ceely was relying on her GPS, but it made no mention of the crossing. I put my
46、 complete trust in the device and it led me right into the path of a speeding train. she told the BBC. Who is to blame here Rick Stevenson, who tells Ceelys story in his book When Machines Fail Us, points the finger at the limitations of technology. We put our faith in digital devices, he says, but
47、our digital helpers are too often not up to the job. They are filled with small problems. And its not just GPS devices: Stevenson takes us on a tour of digital disasters involving everything from mobile phones to wireless keyboards. The problem with his argument in the book is that its not clear why
48、 he only focuses on digital technology, while there may be a number of other possible causes. A map-maker might have left the crossing off a paper map. Maybe we should blame Ceely for not paying attention. Perhaps the railway authorities are at fault for poor signalling system. Or maybe someone has studied the relative dangers and worked out that there
