1、BSI Standards Publication BS ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1BS ISO/IEC 27013:2015 BRITISH STANDARD National foreword This British Standard is the UK implementation of ISO/IEC 27013:2015. It s
2、upersedes BS ISO/IEC 27013:2012 which is withdrawn. The UK participation in its preparation was entrusted to Technical Committee IST/33/1, Information Security Management Systems. A list of organizations represented on this committee can be obtained on request to its secretary. This publication does
3、 not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. The British Standards Institution 2015. Published by BSI Standards Limited 2015 ISBN 978 0 580 86245 8 ICS 03.080.99; 35.020; 35.040 Compliance with a British Standard cannot confer
4、 immunity from legal obligations. This British Standard was published under the authority of the Standards Policy and Strategy Committee on 31 December 2015. Amendments/corrigenda issued since publication Date T e x t a f f e c t e dBS ISO/IEC 27013:2015 Information technology Security techniques Gu
5、idance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 Technologies de linformation Techniques de scurit Guide sur la mise en oeuvre intgre dISO/IEC 27001 et ISO/IEC 20000-1 INTERNATIONAL STANDARD ISO/IEC 27013 Reference number ISO/IEC 27013:2015(E) Second edition 2015-12-01 IS
6、O/IEC 2015 BS ISO/IEC 27013:2015ii ISO/IEC 2015 All rights reserved COPYRIGHT PROTECTED DOCUMENT ISO/IEC 2015, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mech
7、anical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 CP 401 CH-1214 Vernier, Geneva,
8、Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copyrightiso.org www.iso.org ISO/IEC 27013:2015(E)BS ISO/IEC 27013:2015ISO/IEC 27013:2015(E)Foreword iv Introduction v 1 Scope . 1 2 Normative references 1 3 T erms, definitions and abbr e viat ed t erms 1 4 Overviews of ISO/IEC 27001 and ISO/IE
9、C 20000-1 2 4.1 Understanding the International Standards . 2 4.2 ISO/IEC 27001 concepts . 2 4.3 ISO/IEC 20000-1 concepts . 2 4.4 Similarities and differences . 2 5 Approaches for integrated implementation 3 5.1 General . 3 5.2 Considerations of scope 4 5.3 Pre-implementation scenarios 5 5.3.1 Gener
10、al 5 5.3.2 Neither standard is currently used as the basis for a management system . 5 5.3.3 A management system exists which fulfils the requirement of one of the standards 6 5.3.4 Separate management systems exist which fulfil the requirements of each standard . 6 6 Integrated implementation consi
11、derations . 7 6.1 General . 7 6.2 Potential challenges 7 6.2.1 The usage and meaning of asset . 7 6.2.2 Design and transition of services 8 6.2.3 Risk assessment and management 8 6.2.4 Differences in risk acceptance levels 9 6.2.5 Incident and problem management 9 6.2.6 Change management .11 6.3 Pot
12、ential gains 12 6.3.1 Use of the Plan-Do-Check-Act cycle 12 6.3.2 Service level management and reporting 12 6.3.3 Management commitment .12 6.3.4 Capacity management 13 6.3.5 Management of third party risk .13 6.3.6 Continuity and availability management .14 6.3.7 Supplier management 14 6.3.8 Config
13、uration management .14 6.3.9 Release and deployment management 15 6.3.10 Budgeting and accounting 15 Annex A (informative) C orr espondenc e betw een ISO/IE C 27001 and ISO/IE C 20000-1 16 Annex B (informative) Comparison of ISO/IEC 27000 and ISO/IEC 20000-1 terms 20 Bibliogr aph y .39 ISO/IEC 2015
14、All rights reserved iii Contents PageBS ISO/IEC 27013:2015ISO/IEC 27013:2015(E) Foreword ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO
15、 or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations
16、, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1. The procedures used to develop this document and those intended for its further maintenance a
17、re described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of document should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives). Attention is draw
18、n to the possibility that some of the elements of this document may be the subject of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and
19、/or on the ISO list of patent declarations received (see www.iso.org/patents). Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement. For an explanation on the meaning of ISO specific terms and expressions related to conformity
20、assessment, as well as information about ISOs adherence to the WTO principles in the Technical Barriers to Trade (TBT) see the following URL: Foreword - Supplementary information The committee responsible for this document is ISO/IEC JTC 1, Information technology, Subcommittee SC 27, IT Security tec
21、hniques. This second edition cancels and replaces the first edition (ISO/IEC 27013:2012), which has been technically revised.iv ISO/IEC 2015 All rights reservedBS ISO/IEC 27013:2015ISO/IEC 27013:2015(E) Introduction The relationship between information security management and service management is s
22、o close that many organizations already recognise the benefits of adopting the two International Standards for these domains: ISO/IEC 27001 for information security management and ISO/IEC 20000-1 for service management. It is common for an organization to improve the way it operates to achieve confo
23、rmity with the requirements specified in one of these International Standards and then make further improvements to achieve conformity with the requirements of the other. There are a number of advantages in implementing an integrated management system that takes into account not only the services pr
24、ovided but also the protection of information. These benefits can be experienced whether one International Standard is implemented before the other, or both International Standards are implemented simultaneously. Management and organizational processes, in particular, can derive benefit from the mut
25、ually reinforcing concepts and similarities between these International Standards and their common objectives. Key benefits of an integrated implementation of information security management and service management include the following: a) the credibility, to internal or external customers of the or
26、ganization, of an effective and secure service; b) the lower cost of an integrated programme of two projects, where effective and efficient management of both services and information security are part of an organizations strategy; c) a reduction in implementation time due to the integrated developm
27、ent of processes common to both standards; d) better communication, reduced cost and improved operational efficiency through elimination of unnecessary duplication; e) a greater understanding by service management and security personnel of each others viewpoints; f) an organization certified for ISO
28、/IEC 27001 can more easily fulfil the requirements for information security specified in ISO/IEC 20000-1:2011, 6.6, as both International Standards are complementary in requirements. The guidance in this International Standard is based upon the published versions of both ISO/IEC 27001 and ISO/IEC 20
29、000-1. This International Standard is intended for use by persons with knowledge of both, either or neither of the International Standards ISO/IEC 27001 and ISO/IEC 20000-1. It is expected that all readers have access to copies of both ISO/IEC 27001 and ISO/IEC 20000-1. Consequently, this Internatio
30、nal Standard does not reproduce parts of either of those International Standards. Equally, it does not describe all parts of each International Standard comprehensively. Only those parts where subject matter overlaps are described in detail. This International Standard does not provide guidance asso
31、ciated with the various legislation and regulations outside the control of the organization. These can vary by country and impact the planning of an organizations management system. ISO/IEC 2015 All rights reserved vBS ISO/IEC 27013:2015BS ISO/IEC 27013:2015Information technology Security techniques
32、 Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 1 Scope This International Standard provides guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 for those organizations that are intending to either a) implement ISO/IEC 27001 when ISO/IEC 200
33、00-1 is already implemented, or vice versa, b) implement both ISO/IEC 27001 and ISO/IEC 20000-1 together, or c) integrate existing management systems based on ISO/IEC 27001 and ISO/IEC 20000-1. This International Standard focuses exclusively on the integrated implementation of an information securit
34、y management system (ISMS) as specified in ISO/IEC 27001 and a service management system (SMS) as specified in ISO/IEC 20000-1. In practice, ISO/IEC 27001 and ISO/IEC 20000-1 can also be integrated with other management system standards, such as ISO 9001 and ISO 14001. 2 Normative references The fol
35、lowing documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO/IEC 20000-
36、1:2011, Information technology Service management Part 1: Service management system requirements ISO/IEC/TR 20000- 10, Information technology Service management Part 10: Concepts and terminology ISO/IEC 27000:2014, Information technology Security techniques Information security management systems Ov
37、erview and vocabulary ISO/IEC 27001:2013, Information technology Security techniques Information security management systems Requirements 3 T erms, d efinitions and abbr e viat ed t erms For the purposes of this document, the terms and definitions given in ISO/IEC 27000, ISO/IEC 20000-1 and ISO/IEC/
38、TR 20000-10 apply. The following abbreviations apply. ISMS information security management system (from ISO/IEC 27001) SMS service management system (from ISO/IEC 20000-1) Annex A provides a comparison of content at a clause level between ISO/IEC 27001 and ISO/IEC 20000-1. Annex B provides a compari
39、son of terms defined in the following: ISO/IEC 27000, the glossary for ISO/IEC 27001; INTERNATIONAL ST ANDARD ISO/IEC 27013:2015(E) ISO/IEC 2015 All rights reserved 1BS ISO/IEC 27013:2015ISO/IEC 27013:2015(E) terms used in ISO/IEC 27001; terms defined or used in ISO/IEC 20000-1 or ISO/IEC/TR 20000-1
40、0. 4 Overviews of ISO/IEC 27001 and ISO/IEC 20000-1 4.1 Understanding the International Standards An organization should have a good understanding of the characteristics, similarities and differences of ISO/IEC 27001 and ISO/IEC 20000-1 before planning an integrated management system for information
41、 security management and service management. This maximizes the time and resources available for implementation. 4.2 to 4.4 provide an introduction to the main concepts underlying both Internatonal Standards but should not be used as a substitute for a detailed review. 4.2 ISO/IEC 27001 concepts ISO
42、/IEC 27001 provides a model for establishing, implementing, maintaining and continually improving an ISMS to protect information. Information can take any shape, be stored in any form and be used for any purpose by, or within, the organization. To achieve conformity with the requirements specified i
43、n ISO/IEC 27001, an organization should implement an ISMS based on a risk assessment process to identify risks to information. As part of this work, the organization should select, implement, monitor and review a variety of measures to manage these risks. These measures are known as controls. The or
44、ganization should determine acceptable levels of risk, taking into account the requirements of interested parties relevant to information security. Examples of requirements are business requirements, legal and regulatory requirements or contractual obligations. ISO/IEC 27001 can be used by any type
45、and size of organization. 4.3 ISO/IEC 20000-1 concepts ISO/IEC 20000-1 can be used by organizations, or parts of organizations, which use or provide services. This adds value for both the customer and the service provider. All processes covered by the standard should be controlled by the service pro
46、vider, even if some processes are operated by other parties. It is only the service provider that can achieve conformity with the requirements specified in ISO/IEC 20000-1. The SMS directs and controls a service providers activities and resources in the design, development, transition, operation and
47、 improvement of services to fulfil service requirements as agreed with its customer(s). To fulfil the requirements specified in ISO/IEC 20000-1, the service provider should implement a range of specific service management processes. These include incident management, change management and problem ma
48、nagement, amongst others. Information security management is one of the ISO/IEC 20000- 1 service management processes. ISO/IEC 20000-1 can be used by any type and size of organization. 4.4 Similarities and differences Service management and information security management are often treated as if the
49、y are neither connected nor interdependent. The context for such separation is that service management can easily be related to efficiency and profitability, while information security management is often not understood to be fundamental to effective service delivery. As a result, service management is frequently implemented first. However, as shown in Figure 1, many control objectives and controls in ISO/IEC 27001:2013, Annex A are also included within the service managemen
