1、July 2017 English price group 14No part of this translation may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS 13.180!%gg4“2686817www.din.deDIN EN
2、 ISO 27500The humancentred organization Rationale and general principles (ISO 27500:2016);English version EN ISO 27500:2017,English translation of DIN EN ISO 27500:2017-07Die menschzentrierte Organisation Zweck und allgemeine Grundstze (ISO 27500:2016);Englische Fassung EN ISO 27500:2017,Englische b
3、ersetzung von DIN EN ISO 27500:2017-07Organisme centr sur lhumain Justification et principes gnraux (ISO 27500:2016);Version anglaise EN ISO 27500:2017,Traduction anglaise de DIN EN ISO 27500:2017-07www.beuth.deDocument comprises 28 pagesDTranslation by DIN-Sprachendienst.In case of doubt, the Germa
4、n-language original shall be considered authoritative.06.17 DIN EN ISO 27500:2017-07 2 A comma is used as the decimal marker. National foreword This document (EN ISO 27500:2017) has been prepared by Technical Committee ISO/TC 159 “Ergonomics” in collaboration with Technical Committee CEN/TC 122 “Erg
5、onomics” (Secretariat: DIN, Germany). The responsible German body involved in its preparation was DIN-Normenausschuss Ergonomie (DIN Standards Committee Ergonomics), Working Committee NA 023-00-01 GA “Joint working committee NAErg/NAM: Ergonomic principles”. The DIN Standards corresponding to the In
6、ternational Standards referred to in this document are as follows: ISO 6385 DIN EN ISO 6385 ISO 9241-5 DIN EN ISO 9241-5 ISO 9241-11 DIN EN ISO 9241-11 ISO 9241-210 DIN EN ISO 9241-210 ISO 26000 DIN ISO 26000 ISO 26800 DIN EN ISO 26800 ISO 28803 DIN EN ISO 28803 IEC 62366 DIN EN 62366 National Annex
7、 NA (informative) Bibliography DIN EN 62366, Medical devices Application of usability engineering to medical devices DIN EN ISO 6385, Ergonomic principles in the design of work systems DIN EN ISO 9241-5, Ergonomic requirements for office work with visual display terminals (VDTs) Part 5: Workstation
8、layout and postural requirements DIN EN ISO 9241-11, Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability DIN EN ISO 9241-210, Ergonomics of human-system interaction Part 210: Human-centred design for interactive systems DIN EN ISO 26800, Ergonom
9、ics General approach, principles and concepts DIN EN ISO 28803, Ergonomics of the Physical Environment Application of international standards for people with special requirements DIN ISO 26000, Guidance on social responsibility EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO 27500 May 2017
10、ICS 13.180 English Version The human-centred organization Rationale and general principles (ISO 27500:2016) Organisme centr sur lhumain Justification et principes gnraux (ISO 27500:2016) Die menschzentrierte Organisation Zweck und allgemeine Grundstze (ISO 27500:2016) This European Standard was appr
11、oved by CEN on 12 April 2017. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
12、standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language a
13、nd notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hung
14、ary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG
15、CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO 27500:2017 E EN ISO 27500:2017 (E) 2 Contents Page Foreword 4 Introduction 5 1 Scope 7 2 Terms and definition
16、s . 7 3 Understanding what being human-centred means for the organization . 9 3.1 The benefits of being human-centred 9 3.2 The responsibility of organizations to be human-centred. 9 3.3 The growth of a human-centred approach from design to organizations . 10 3.4 Characteristics of the human-centred
17、 approach to design . 10 3.5 The human-centred approach, regulation, and legislation 10 4 Principles of the human-centred approach 11 4.1 General . 11 4.2 Capitalize on individual differences as an organizational strength 11 4.3 Make usability and accessibility strategic business objectives . 11 4.4
18、 Adopt a total system approach 11 4.5 Ensure health, safety, and well-being are business priorities . 12 4.6 Value personnel and create meaningful work 12 4.7 Be open and trustworthy . 12 4.8 Act in socially responsible ways . 13 5 Risks from failing to apply human-centred principles . 13 5.1 Genera
19、l . 13 5.2 Complexity of risk 13 5.3 Assessing risk 14 5.4 Managing and mitigating risk 14 6 Guidance on implementing human-centred principles and minimising risks 15 6.1 General . 15 6.2 Ways of ensuring that the principles have been applied . 15 6.3 Risks from failing to apply human-centred princi
20、ples . 16 7 Guidance on integrating a human-centred approach throughout the organization . 18 7.1 General . 18 7.2 The relationship of an organizations characteristics to the human-centred approach 18 7.3 Practices for integrating a human-centred approach throughout the organization . 19 7.4 Reviewi
21、ng and continually improving the organizations actions related to the human-centred approach 19 Annex A (informative) International Standards relevant to each principle of the humancentred approach . 20 Annex B (informative) Examples of organizations whose websites indicate support for the principle
22、s 21 Bibliography . 26 DIN EN ISO 27500:2017-07 European foreword . 3 EN ISO 27500:2017 (E) 3 European foreword The text of ISO 27500:2016 has been prepared by Technical Committee ISO/TC 159 “Ergonomics” of the International Organization for Standardization (ISO) and has been taken over as EN ISO 27
23、500:2017 by Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by November 2017, and conflicting national standards s
24、hall be withdrawn at the latest by November 2017. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. According to the CEN-CENELEC Interna
25、l Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Irel
26、and, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. Endorsement notice The text of ISO 27500:2016 has been approved by CEN as EN ISO 27500:2017 without any modificatio
27、n. DIN EN ISO 27500:2017-07 ForewordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested
28、 in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Comm
29、ission (IEC) on all matters of electrotechnical standardization.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents s
30、hould be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for
31、identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents).Any trade name used in this document is information given for the con
32、venience of users and does not constitute an endorsement.For an explanation on the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISOs adherence to the WTO principles in the Technical Barriers to Trade (TBT) see the following URL: Forewor
33、d - Supplementary informationThe committee responsible for this document is ISO/TC 159, Ergonomics, Subcommittee SC 1, General ergonomics principles.4 EN ISO 27500:2017 (E) DIN EN ISO 27500:2017-07 IntroductionNOTE This introduction serves as an executive summary of this International Standard.Human
34、 well-being is now recognized by the G7 (the worlds seven biggest economies) as an important economic measure to complement traditional measures of national output. Organizations are being judged not only on their return on the investment of their owners, but also on much broader issues such as how
35、well they fulfil their responsibility to the society and the impact they have on the environment in both the short and long term. In those areas, organizations often turn to high level standards such as ISO 26000, ISO 31000, and ISO/IEC 38500.This International Standard explains to executive board m
36、embers the values and beliefs that make an organization human-centred, the significant business and operational benefits that arise, and the policies they need to put in place to achieve this. This International Standard identifies the key criteria which demonstrate that each principle has been met,
37、 the implications for the organization of failing to meet the relevant criteria and what steps can be taken to mitigate the risks of such failure.Adding value by applying a human-centred approach to enhance total system performance and human well-being is the objective of ergonomics (also known as h
38、uman factors). ISO 26800 describes the general ergonomics approach and specifies basic ergonomics principles and concepts applicable to the design and evaluation of tasks, jobs, products, tools, equipment, systems, organizations, services, facilities, and environments. There are a number of standard
39、s on ergonomics and human factors based on these principles and concepts which can be used by managers, engineers, and designers in selecting, designing, and managing systems and equipment to ensure that they are effective, efficient, and satisfying to use. These International Standards are not norm
40、ally the direct concern of the executive board of an organization.This International Standard, in contrast, draws on that extensive body of ergonomics and human factors knowledge and presents the rationale and general principles of human-centredness in a concise form for executive board members. It
41、explains the seven principles which characterize a human-centred organization. These principles are the following: capitalize on individual differences as an organizational strength; make usability and accessibility strategic business objectives; adopt a total system approach; ensure health, safety,
42、 and well-being are business priorities; value employees and create a meaningful work environment; be open and trustworthy; act in socially responsible ways.In design processes, the term user-centred is often used to reflect that the design of the product, system, or service takes account of human c
43、haracteristics both to minimize risks and to optimize well-being and performance. The term human-centred is used to reflect that organizations not only have an impact on their customers (the users of their products and services), but also on their employees, their families and the wider community.Th
44、is International Standard is intended to be useful to all types of organizations (whether large or small) in the private, public, and non-profit sectors. While not all parts of this International Standard will be of equal use to all types of organizations, the principles are relevant to every organi
45、zation. Each organization will identify which issues are relevant and significant to address through its own considerations and through dialogue with stakeholders. Governmental organizations, like any other organization, may wish to use this International Standard. However, it is not intended to rep
46、lace, alter, or in any way, change the obligations of the state.5 EN ISO 27500:2017 (E) DIN EN ISO 27500:2017-07 Related International Standards, including some under development on ergonomics processes, are intended to be used by managers who are responsible for implementing the human-centred appro
47、ach in the organization. They will contain both recommendations and requirements.6 EN ISO 27500:2017 (E) DIN EN ISO 27500:2017-07 1 ScopeThis International Standard is intended for executive board members and policy makers of all types of organizations (whether large or small) in the private, public
48、 and non-profit sectors.It describes the values and beliefs that make an organization human-centred, the significant business benefits that can be achieved, and explains the risks for the organization of not being human-centred. It provides recommendations for the policies that executive board membe
49、rs need to implement to achieve this. It sets out high-level human-centred principles for executive board members to endorse in order to optimize performance, minimize risks to organizations and individuals, maximize well-being in their organization, and enhance their relationships with the customers. The importance of organizational policy to address human-centredness is emphasized.This International Standard is not a management system standard. It is not in
