1、 Reference number ISO/IEC 18052:2012(E) ISO/IEC 2012INTERNATIONAL STANDARD ISO/IEC 18052 Third edition 2012-09-01Information technology Telecommunications and information exchange between systems ASN.1 for Computer Supported Telecommunications Applications (CSTA) Phase III Technologies de linformati
2、on Tlinformatique ASN.1 pour applications en tlcommunications supportes par ordinateur (CSTA) en phase III ISO/IEC 18052:2012(E) COPYRIGHT PROTECTED DOCUMENT ISO/IEC 2012 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any
3、means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISOs member body in the country of the requester. ISO copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail co
4、pyrightiso.org Web www.iso.org Published in Switzerland ii ISO/IEC 2012 All rights reservedISO/IEC 18052:2012(E) ISO/IEC 2012 All rights reserved iiiContents Page Foreword . x Introduction xi 1 Scope 1 2 Conformance . 1 2.1 Static Requirements 1 2.2 Dynamic Requirements . 1 2.3 PICS Requirement . 1
5、3 Normative References . 2 4 Terms and definitions . 2 5 CSTA Service Definition Model 2 5.1 CSTA Application Layer Structure 2 5.2 Remote Operations . 3 5.3 The CSTA Service Response . 3 5.4 Cross Referencing of Event Reports . 3 5.5 Handling of Private Data . 4 6 Interconnection service boundary .
6、 4 7 Security 4 8 Association Management . 4 8.1 Implicit association . 4 8.2 Dynamic association management using ACSE 4 8.2.1 Encoding of application context name . 5 8.2.2 Encoding of application context information . 5 9 CSTA parameter types 10 9.1 Switching function objects . 10 9.2 Device Iden
7、tifiers . 11 9.3 Call and connection identifiers 13 9.4 Connection states . 14 9.5 Status reporting . 15 9.6 Device and feature types and other parameters 18 9.7 Security 24 9.8 Common extensions . 25 9.9 Call control . 26 9.10 Capability Exchange . 30 9.11 Call Detail Record 95 9.12 Charge informat
8、ion . 98 9.13 Data call types . 99 9.14 Escape ty pes 100 9.15 Media services . 101 9.16 Physical device features . 104 9.17 Data Collection 106 9.18 Event Cause . 107 9.19 Error Value . 110 10 Event Report Service 116 11 Capability exchange services 122 11.1 Services 122 11.1.1 Get CSTA-Features 12
9、2 ISO/IEC 18052:2012(E) iv ISO/IEC 2012 All rights reserved11.1.2 Get logical device information 124 11.1.3 Get physical device information . 126 11.1.4 Get switching function capabilities 127 11.1.5 Get switching function devices . 131 11.1.6 Switching function devices . 133 12 System services 134
10、12.1 Registration services . 134 12.1.1 Change system status filter . 134 12.1.2 System register . 135 12.1.3 System register abort . 136 12.1.4 System register cancel . 137 12.2 Services . 138 12.2.1 Request system status . 138 12.2.2 System status 139 12.2.3 Switching function capabilities changed
11、 . 140 12.2.4 Switching function devices changed 141 12.2.5 Get Registrations 142 12.2.6 Registration Info . 143 13 Monitoring services 144 13.1 Services . 144 13.1.1 Change monitor filter . 144 13.1.2 Monitor start 145 13.1.3 Monitor stop 146 13.1.4 Get Monitor 147 13.1.5 Monitor Info . 148 14 Snap
12、shot services 149 14.1 Services . 149 14.1.1 Snapshot call . 149 14.1.2 Snapshot device . 151 14.1.3 Snapshot calldata . 152 14.1.4 Snapshot devicedata 153 15 Call control services and events . 154 15.1 Services . 154 15.1.1 Accept call . 154 15.1.2 Alternate call . 155 15.1.3 Answer call 156 15.1.4
13、 Call back call-related 157 15.1.5 Call back message call-related 158 15.1.6 Camp on call 159 15.1.7 Clear call 160 15.1.8 Clear Connection 161 15.1.9 Conference call . 162 15.1.10 Consultation call . 163 15.1.11 Deflect call . 165 15.1.12 Dial digits . 167 15.1.13 Directed pickup call 168 15.1.14 G
14、roup pickup call 169 15.1.15 Hold call . 170 15.1.16 Intrude call . 171 15.1.17 Join call 172 15.1.18 Make call 173 15.1.19 Make connection . 175 15.1.20 Make predictive call 177 15.1.21 Park call . 179 15.1.22 Reconnect call . 180 15.1.23 Retrieve call . 181 15.1.24 Single step conference call . 18
15、2 15.1.25 Send Message . 184 ISO/IEC 18052:2012(E) ISO/IEC 2012 All rights reserved v15.1.26 Single step transfer call 186 15.1.27 Transfer call . 188 15.2 Events . 189 15.2.1 Bridged . 189 15.2.2 Call cleared 191 15.2.3 Conferenced . 192 15.2.4 Connection cleared . 194 15.2.5 Delivered 196 15.2.6 D
16、igits dialed . 198 15.2.7 Diverted 200 15.2.8 Established 202 15.2.9 Failed 204 15.2.10 Held . 206 15.2.11 Network capabilities changed 207 15.2.12 Network reached 209 15.2.13 Offered 211 15.2.14 Originated . 213 15.2.15 Queued . 215 15.2.16 Retrieved 217 15.2.17 Service initiated . 218 15.2.18 Tran
17、sferred . 220 16 Call associated features . 222 16.1 Services 222 16.1.1 Associate data . 222 16.1.2 Cancel telephony tones 224 16.1.3 Change Connection Information 225 16.1.4 Generate digits 226 16.1.5 Generate telephony tones 227 16.1.6 Send user information 228 16.2 Events . 229 16.2.1 Call infor
18、mation . 229 16.2.2 Charging . 230 16.2.3 Digits generated 231 16.2.4 Telephony tones generated 232 16.2.5 Service completion failure 233 17 Media attachment services and events . 234 17.1 Services 234 17.1.1 Attach media service . 234 17.1.2 Detach media service 236 17.2 Events . 237 17.2.1 Media a
19、ttached . 237 17.2.2 Media detached 238 18 Routeing services 239 18.1 Registration services 239 18.1.1 Route register 239 18.1.2 Route register abort 240 18.1.3 Route register cancel 241 18.2 Services 242 18.2.1 Re-Route . 242 18.2.2 Route end . 243 18.2.3 Route reject 244 18.2.4 Route request 245 1
20、8.2.5 Route select . 247 18.2.6 Route used . 248 19 Physical device features . 249 19.1 Services 249 19.1.1 Button press 249 19.1.2 Get auditory apparatus information 250 ISO/IEC 18052:2012(E) vi ISO/IEC 2012 All rights reserved19.1.3 Get button information . 251 19.1.4 Get display . 252 19.1.5 Get
21、hookswitch status . 253 19.1.6 Get lamp information 254 19.1.7 Get lamp mode 255 19.1.8 Get message waiting indicator 256 19.1.9 Get microphone gain 257 19.1.10 Get microphone mute . 258 19.1.11 Get ringer status . 259 19.1.12 Get speaker mute 260 19.1.13 Get speaker volume 261 19.1.14 Set button in
22、formation . 262 19.1.15 Set display . 263 19.1.16 Set hookswitch status 264 19.1.17 Set lamp mode 265 19.1.18 Set message waiting indicator 266 19.1.19 Set microphone gain 267 19.1.20 Set microphone mute . 268 19.1.21 Set ringer status 269 19.1.22 Set speaker mute 270 19.1.23 Set speaker volume 271
23、19.2 Events 272 19.2.1 Button information 272 19.2.2 Button press 273 19.2.3 Display updated 274 19.2.4 Hookswitch 275 19.2.5 Lamp mode 276 19.2.6 Message waiting . 277 19.2.7 Microphone gain . 278 19.2.8 Microphone mute 279 19.2.9 Ringer status . 280 19.2.10 Speaker mute 281 19.2.11 Speaker volume
24、282 20 Logical device features 283 20.1 Services . 283 20.1.1 Call back non-call-related 283 20.1.2 Call back message non-call-related 284 20.1.3 Cancel call back 285 20.1.4 Cancel call back message . 286 20.1.5 Get agent state 287 20.1.6 Get auto answer 288 20.1.7 Get auto work mode . 289 20.1.8 Ge
25、t Call Back . 290 20.1.9 Get caller id status 291 20.1.10 Get do not disturb . 292 20.1.11 Get forwarding 293 20.1.12 Get last number dialed . 294 20.1.13 Get presence state 295 20.1.14 Get routeing mode 296 20.1.15 Set agent state 297 20.1.16 Set auto answer 298 20.1.17 Set auto work mode 299 20.1.
26、18 Set caller id status 300 20.1.19 Set do not disturb . 301 20.1.20 Set forwarding . 302 20.1.21 Set presence state 303 20.1.22 Set routeing mode 304 20.2 Events 305 20.2.1 Agent busy 305 ISO/IEC 18052:2012(E) ISO/IEC 2012 All rights reserved vii20.2.2 Agent logged off 306 20.2.3 Agent logged on 30
27、7 20.2.4 Agent not ready . 308 20.2.5 Agent ready 309 20.2.6 Agent working after call 310 20.2.7 Auto answer . 311 20.2.8 Auto work mode 312 20.2.9 Call back . 313 20.2.10 Call back message 314 20.2.11 Caller id status . 315 20.2.12 Do not disturb 316 20.2.13 Forwarding . 317 20.2.14 Presence state
28、. 318 20.2.15 Routeing mode 319 21 Device maintenance events . 320 21.1 Events . 320 21.1.1 Back in service 320 21.1.2 Device capabilities changed 321 21.1.3 Out of service . 322 21.1.4 Partially in Service . 323 22 I/O services 324 22.1 Registration services 324 22.1.1 I/O register 324 22.1.2 I/O r
29、egister abort 325 22.1.3 I/O register cancel . 326 22.2 Services 327 22.2.1 Data path resumed 327 22.2.2 Data path suspended 328 22.2.3 Fast data . 329 22.2.4 Resume data path 330 22.2.5 Send broadcast data . 331 22.2.6 Send data . 332 22.2.7 Send multicast data . 333 22.2.8 Start data path . 334 22
30、.2.9 Stop data path 335 22.2.10 Suspend data path 336 23 Data Collection Services. 337 23.1 Services 337 23.1.1 Data Collected 337 23.1.2 Data Collection Resumed . 339 23.1.3 Data Collection Suspended 340 23.1.4 Resume Data Collection . 341 23.1.5 Start Data Collection . 342 23.1.6 Stop Data Collect
31、ion . 343 23.1.7 Suspend Data Collection 344 24 Voice unit services and events 345 24.1 Services 345 24.1.1 Activate . 345 24.1.2 Clear 346 24.1.3 Concatenate message . 347 24.1.4 Deactivate . 348 24.1.5 Delete message . 349 24.1.6 Play message . 350 24.1.7 Query voice attribute . 351 24.1.8 Queue 3
32、53 24.1.9 Record message 354 24.1.10 Reposition 355 24.1.11 Resume . 356 ISO/IEC 18052:2012(E) viii ISO/IEC 2012 All rights reserved24.1.12 Review 357 24.1.13 Set voice attribute . 358 24.1.14 Start 360 24.1.15 Stop 361 24.1.16 Suspend . 362 24.1.17 Synthesize message . 363 24.2 Events 364 24.2.1 Bo
33、okmark Reached 364 24.2.2 Completed . 365 24.2.3 DTMF Detected 366 24.2.4 Emptied 367 24.2.5 Interruption Detected . 368 24.2.6 Not Recognized . 369 24.2.7 Play . 370 24.2.8 Recognized 371 24.2.9 Record 372 24.2.10 Review 373 24.2.11 Silence Timeout Expired 374 24.2.12 Speech Detected . 375 24.2.13
34、Started 376 24.2.14 Stop 377 24.2.15 Suspend play . 378 24.2.16 Suspend record . 379 24.2.17 Voice attribute changed . 380 24.2.18 VoiceErrorOccurred . 382 25 Call detail record services . 383 25.1 Services . 383 25.1.1 Call detail records notification 383 25.1.2 Call detail records report . 384 25.
35、1.3 Send stored call detail records . 385 25.1.4 Start call detail records transmission 386 25.1.5 Stop call detail records transmission . 387 26 Location Services . 388 26.1 Services . 388 26.1.1 Get Location Information . 388 26.1.2 Set Location Information . 389 26.1.3 Location tracking session r
36、esumed . 390 26.1.4 Location tracking session suspended . 391 26.1.5 Resume Location tracking session 392 26.1.6 Location Information Report . 393 26.1.7 Start Location Tracking Session . 394 26.1.8 Stop Location Tracking Session . 396 26.1.9 Suspend Location Tracking Session 397 26.1.10 Get Locatio
37、n Tracking Capabilities . 398 26.1.11 Get Location Tracking Sessions . 400 26.1.12 Location Session Info 401 27 Vendor specific extensions services and events 402 27.1 Registration services . 402 27.1.1 Escape register . 402 27.1.2 Escape register abort . 403 27.1.3 Escape register cancel . 404 27.2
38、 Services . 405 27.2.1 Escape . 405 27.2.2 Private data version selection . 406 27.3 Events 407 27.3.1 Private event 407 Annex A (normative) Protocol Implementation Conformance Statement (PICS) Proforma . 408 ISO/IEC 18052:2012(E) ISO/IEC 2012 All rights reserved ixBibliography 578 ISO/IEC 18052:201
39、2(E) x ISO/IEC 2012 All rights reservedForeword ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of
40、 International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in l
41、iaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of the joint t
42、echnical committee is to prepare International Standards. Draft International Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies casting a vote. Attention
43、is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights. ISO/IEC 18052 was prepared by Ecma International (as ECMA-285) and was adopted, under a special “fast-
44、track procedure”, by Joint Technical Committee ISO/IEC JTC 1, Information technology, in parallel with its approval by national bodies of ISO and IEC. This third edition cancels and replaces the second edition (ISO/IEC 18052:2011), which has been technically revised. ISO/IEC 18052:2012(E) ISO/IEC 20
45、12 All rights reserved xiIntroduction This International Standard specifies the ASN.1 for Phase III of Services for Computer Supported Telecommunications Applications (CSTA), ISO/IEC 18051 6 thedition. This International Standard is an alternative to the XML Schema Definitions (XSD) in ECMA-323. ISO
46、/IEC 18052:2012(E) xii ISO/IEC 2012 All rights reservedASN.1 Tools Acknowledgement The ASN.1 specified in this International Standard has been checked for conformance with the ASN.1 Standard by the OSS Nokalva, Inc. ASN.1 Tools. INTERNATIONAL STANDARD ISO/IEC 18052:2012(E) ISO/IEC 2012 All rights re
47、served 1Information technology Telecommunications and information exchange between systems ASN.1 for Computer Supported Telecommunications Applications (CSTA) Phase III 1 Scope This International Standard specifies application protocol data units (APDUs) for the services described in ISO/IEC 18051,
48、Services, for Computer Supported Telecommunications Applications (CSTA) Phase III. Clause 5 to Clause 7 inclusive describes the concepts underlying the Remote Operations model, notation and service. Clause 8 to Clause 27 inclusive contains CSTA-specific message templates in ASN.1. The APDUs are exch
49、anged in the context of an application association. 2 Conformance Implementations may include any ASN.1 message definition part specified in this International Standard, as long as it satisfies the minimum conformance requirements as specified in Clause 2 of ISO/IEC 18051. As specified and required in ISO/IEC 18051 a Protocol Implementation Conformance Statement (PICS) shall be made; for implementations of this standard its edition shall be declared as the protocol version in the PICS. 2.1 Static Requirements To conform to
