1、BSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06Aerospace series - Aerospace Operator Self-Verification ProgramsBS EN 9162:2018National forewordThis British Standard is the UK implementation of EN 9162:2018.The UK participation in its preparation was entrusted to Tec
2、hnical Committee ACE/1, International and European Aerospace Policy and Processes.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its c
3、orrect application. The British Standards Institution 2018 Published by BSI Standards Limited 2018ISBN 978 0 580 88477 1ICS 49.020; 03.120.10Compliance with a British Standard cannot confer immunity from legal obligations.This British Standard was published under the authority of the Standards Polic
4、y and Strategy Committee on 30 June 2018.Amendments/corrigenda issued since publicationDate Text affectedBRITISH STANDARDBS EN 9162:2018EUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN 9162June 2018ICS 49.020EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR
5、NORMUNGCEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2018 CEN Ref. No. EN 9162:2018: EAll rights of exploitation in any form and by any means reserved worldwide for CEN national MembersAerospace series - Aerospace Operator Self-Verification ProgramsSrie arospatiale - Programmes da
6、utocontrle des oprateurs aronautiquesLuft- und Raumfahrt - Selbstverifizierungsprogramme von Betreibern in der Luft- und RaumfahrtindustrieThis European Standard was approved by CEN on 18 September 2017.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the con
7、ditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.This European Standard exist
8、s in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.CEN members are the national stand
9、ards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slova
10、kia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.English VersionEN 9162:2018 (E)European foreword iii1 Scope . 51.1 General . 51.2 Application . 52 Normative references 53 Terms and definitions . 54 General 65 Foundational elements 76 Process application 76.1 Identification of pr
11、ocesses eligible for operator self-verification application . 76.2 Implementation plans for measuring, monitoring, managing, and continuous improvement of operator self-verification programs . 86.3 Training and competence of identified operators 86.4 Performance measures for oversight of self-verifi
12、cation operators and process performance 96.5 Structured maintenance of operator self-verification 9iiContents PageBS EN 9162:2018EN 9162:2018 (E)European forewordThis document (EN 9162:2018) has been prepared by the Aerospace and Defence Industries Association of Europe - Standardization (ASD-STAN)
13、.After enquiries and votes carried out in accordance with the rules of this Association, this Standard has received the approval of the National Associations and the Official Services of the member countries of ASD, prior to its presentation to CEN.This European Standard shall be given the status of
14、 a national standard, either by publication of an identical text or by endorsement, at the latest by December 2018, and conflicting national standards shall be withdrawn at the latest by December 2018.Attention is drawn to the possibility that some of the elements of this document may be the subject
15、 of patent rights. CEN shall not be held responsible for identifying any or all such patent rights.According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cy
16、prus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
17、the United Kingdom.iiiBS EN 9162:2018EN 9162:2018 (E)RationaleThis document has been elevated from a recommended practice to a standard, and defines the actions required to implement and maintain an operator self-verification program.ForewordTo continue to assure customer satisfaction, aviation, spa
18、ce, and defence industry organizations must produce and continually improve safe, reliable products that meet or exceed customer and regulatory requirements. The globalization of the industry and the resulting diversity of requirements and expectations have complicated this objective.This document i
19、s focused on standardizing, to the extent possible, operator self-verification practices in the aviation, space, and defence industry. Establishing common requirements practices should result in improved quality and safety, decreased costs, and elimination or reduction of organization-unique require
20、ments.ivBS EN 9162:2018EN 9162:2018 (E)1 Scope1.1 GeneralThis document identifies the basic elements and provides a standard for structuring operator self-verification programs within the aviation, space, and defence industry for producers of commercial and military aircraft and weapons platforms, s
21、pace vehicles, and all related hardware, software, electronics, engines, and composite components.The requirements specified in this standard are complementary (not alternative) to contractual and applicable statutory and regulatory requirements. Should there be a conflict between the requirements o
22、f this document and applicable statutory or regulatory requirements, the latter shall take precedence.1.2 ApplicationOperator self-verification programs are applied to improve the overall efficiency and product quality of processes considered stable and capable of fulfilling all requirements, as det
23、ermined by the implementing organization. Operator self-verification programs are not stand-alone processes, but augment an existing quality management system. Its application can be made where inspection activities are currently deployed.2 Normative referencesThe following documents are referred to
24、 in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.EN 9100, Quality Management Systems R
25、equirements for Aviation, Space and Defence OrganizationsEN 9110, Quality Management Systems Requirements for Aviation Maintenance OrganizationsNOTE Equivalent versions (e.g., AS, EN, JISQ, SJAC, NBR) of the IAQG standards listed above are published internationally in each IAQG sector.EN ISO 9000:20
26、05, Quality management systems Fundamentals and vocabulary3 Terms and definitionsFor the purposes of this standard, the following terms and definitions apply.ISO and IEC maintain terminological databases for use in standardization at the following addresses: IEC Electropedia: available at http:/www.
27、electropedia.org/ ISO Online browsing platform: available at http:/www.iso.org/obp3.1acceptanceestablishment of a record that signifies verification that the product is compliant with all the specified requirements; in self-verification programs, the organization clearly specifies the detail and ext
28、ent of the approved operators acceptance authority3.2critical processesthose processes that if not performed properly or improper parts/material are used could result in a failure, malfunction, or defect endangering the safe operation of the product involved5BS EN 9162:2018EN 9162:2018 (E)3.3indepen
29、dent surveillanceobservation/review or audit of operator self-verification by an entity that is not dependent on or affiliated with the entity controlling the operator3.4inspectionprocess of measuring, examining, testing, gauging, or otherwise comparing product or material with defined requirements3
30、.5operatorterm used to identify the individuals who perform the processNOTE Self-verification qualified individuals should be referred to through terminology considered suitable by the organizations program focus, cultural, and customer environment (e.g., approved operators, approved technicians).3.
31、6operator competencymeans of objectively determining that identified operators have the necessary skills and knowledge to undertake the role of self-verification3.7operator self-verificationverification that a product conforms to all applicable requirements by the individual who produced the product
32、3.8surveillanceact of careful observation, monitoring, measuring, or verifying: Operators monitoring operator competence and performance to detect or prevent a noncompliance to established requirements; Products validation of products to detect or prevent a noncompliance to established engineering r
33、equirements; Processes verification that processes are implemented and performed, as planned.3.9verificationconfirmation through the provision of objective evidence that specified requirements have been fulfilled4 General4.1 Operator self-verification places formal verification of applicable product
34、 quality requirements in the hands of a qualified, competent operator and augments existing, robust quality management systems to provide continued system and product quality improvement. Formal verification does not imply final verification of product.4.2 Development and implementation of an effect
35、ive operator self-verification program improves the overall awareness and quality culture of the organizations manufacturing department, and promotes greater first pass quality.4.3 Integration of operator self-verification into the work process results in process and operator performance measures th
36、rough regular surveillance reviews. These reviews allow the operators to control and improve the quality of the products.6 BS EN 9162:2018EN 9162:2018 (E)4.4 Operator self-verification programs can be implemented on a selective or organization-wide basis.4.5 Operator self-verification programs highl
37、ight operator responsibility and accountability for product quality, promote employee pride of ownership, and recognize superior performance.5 Foundational elementsIn addition to a quality management system, the following elements shall be implemented and maintained to support an organizations opera
38、tor self-verification program:a) Identification of processes eligible for using operator self-verification;b) Development of plans supporting operator self-verification implementation, maintenance, and continuous improvement;c) Training and competence of identified operators;d) Development of measur
39、es for oversight of operator and process performance;e) Structured maintenance of operator self-verification.NOTE The elements of operator self-verification noted in this section are foundational in establishing a robust program in compliance with this standard.6 Process applicationA program impleme
40、ntation plan shall include the communication of program objectives and intent, development and deployment of associated training, establishment of process performance measures, and the methods for sustaining such operations. Subordinate documentation can be developed and deployed, as deemed necessar
41、y, to provide specific or detailed direction/instructions for the work force, management, administrative personnel, program/process records and record retention, etc.6.1 Identification of processes eligible for operator self-verification application6.1.1 When identifying potential processes for appl
42、ication of operator self-verification, either selectively or at an organization-wide basis, the implementing organization shall consider and select processes based on:a) the demonstrated stability of the process through such methods as first article inspection, performance results, and process gener
43、ated nonconformities identified during the established process performance review period/cycle time;b) the detectability of product/process non-conformance.6.1.2 Operator self-verification shall not include those processes considered by the organization, customer, and/or regulatory authorities as “c
44、ritical processes”, unless adequate mitigation of risk is agreed to, in place, and proper delegation has been specified.6.1.3 When applying a self-verification program to critical processes, the implementing organization shall consider and select processes based on the acceptable levels of perceived
45、 risk associated with the candidate process; a defined process for risk analysis shall be used.NOTE The selection of processes is most effective when performed by a multi-disciplined group (e.g., Manufacturing, Quality Assurance, Manufacturing Engineering, Engineering).7BS EN 9162:2018EN 9162:2018 (
46、E)6.2 Implementation plans for measuring, monitoring, managing, and continuous improvement of operator self-verification programs6.2.1 In developing and implementing plans for operator self-verification, the organization shall include the following:a) Communication overall program objectives and int
47、ent communicated to applicable customers and regulatory authorities, as required per contract, including establishment of organizational roles and responsibilities;b) Training required training and competency for self-verification operators, including identification of appropriate methods for operat
48、ors to determine compliance to requirements;c) Performance Measures oversight of process and operator performance: Establishing operational baselines to assist in determining improvement resulting from operator self-verification program implementation; Identifying potential sources of operator, proc
49、ess, and/or product quality errors.NOTE Performance measures of operator self-verification effectiveness reflect the results associated to product/process verification and confirmation of product/process conformance and non-conformance after self-verification by qualified staff.d) Sustaining Operations implementation and maintenance plans for operator self-verification processes: Selection, de-selection, and/or re-selection of self-verification operators and/or processes; Process(es) for addressing changes to associated process documentation
