1、中级写作-写作 3及答案解析(总分：40.00，做题时间：90 分钟)一、Test 1(总题数：1，分数：5.00)1.You work in the Customer Services Department of a online book-selling company. Your Department has received a lot of complaints of its telephone service. Youve been asked to prepare a short report to all staff about how to improve the telep
2、hone service.Look at the following draft, which you summarized from those items being complained most commonly.Then, using all your handwritten notes, write your proposal.Write 120-140 words.（分数：5.00）_二、Test 2(总题数：1，分数：5.00)2.You work in a mail-order company and your boss, John Nash, asks you to wri
3、te a short report on the basis of the information about two express companies between S-tone and Y-tone.Look at the information below, on which your boss has written some notes.Then, using all your handwritten notes, write a report of comparison between the two companies and give your recommendation
4、s.Write 120-140 words.（分数：5.00）_三、Test 3(总题数：1，分数：5.00)3.Last week, you visited your companys partner agency in Paris to see whether you can collaborate on a big advertising account ( here means description or explanation of conduct) for Soda-Taste.Look at the notes below which you sketched and draf
5、ted during the visit.Then, using this draft, write a short memo report to your companys Managing Director, Bill Baker.Write 120-140 words.Purpose of the visit: to collaborate on big advertising account for Soda-Taste Findings: French agency working on plans for the ad campaign now; very positive abo
6、ut the idea of collaboratingConclusion: the project is important; profitable across Europe（分数：5.00）_四、Test 4(总题数：1，分数：5.00)4.You want to apply for the position when ABC Corporation is advertising for new hands.Look at the advertisement below, on which you have already made some handwritten notes.The
7、n, using all your handwritten notes, write a letter of application to John Hocking.Write a letter of 120-140 words.（分数：5.00）_五、Test 5(总题数：1，分数：5.00)5.You work as the secretary of the Managing Director. You are asked by him to write a reply to the following letter which he received yesterday.Look at
8、the letter below, on which the Managing Director has drafted some notes.Then, using all your handwritten notes, write your letter of claim.Write 120-140 words.（分数：5.00）_六、Test 6(总题数：1，分数：5.00)6.You are the secretary of Mr. White and he has asked you to reply to the letter below apologizing to Mr. Ri
9、ght for the error he mentioned in the letter.Look at the information below, on which your boss has already made some handwritten notes.Then, using all your handwritten notes, write your letter.Write 120-140 words.（分数：5.00）_七、Test 7(总题数：1，分数：5.00)7.You are the assistant to the Manager in the Sales De
10、partment of a factory for canned goods export. You have been asked to write a letter to a hypermarket in the new region where your company is planning to nudge into.Look at the information below, on which you have already made some handwritten notes.Then, using all your handwritten notes, write a le
11、tter of establishing business relations.Write 120-140 words.（分数：5.00）_八、Test 8(总题数：1，分数：5.00)8.You have recently bought the swimming pool advertised below and were very disappointed with the product.Then using all your handwritten notes, write a letter of complaint to the company.Write 120-140 words
12、.（分数：5.00）_中级写作-写作 3答案解析(总分：40.00，做题时间：90 分钟)一、Test 1(总题数：1，分数：5.00)1.You work in the Customer Services Department of a online book-selling company. Your Department has received a lot of complaints of its telephone service. Youve been asked to prepare a short report to all staff about how to improve
13、 the telephone service.Look at the following draft, which you summarized from those items being complained most commonly.Then, using all your handwritten notes, write your proposal.Write 120-140 words.（分数：5.00）_正确答案：(Proposal Report on Solving Customer ComplaintsTo: all the staffFrom: John Bush, Ser
14、vice DepartmentDate: 4 May 2009INTRODUCTIONThe purpose of this report is to give recommendations on how to solve customer complaints about our telephone service.FINDINGSThe most commonly complained items are as follows: calls answered impolitely and impatiently calls received in too low a voice phon
15、e left too long before answering no definite replies to requires and claimsRECOMMENDATIONSBased on these findings, the following actions are firmly recommended:Be polite. For instance, you may say “Hello! This is ABC Company. What can I do for you?“ rather than just say “Hello!“Speak loudly.Whenever
16、 the phone rings, answer it immediately.When you are not sure, turn to someone who is likely to know or go to managers for help.)解析：解析 1引入报告目的文中例句重现：The purpose of this report is to.拓展(1)This report has the purpose of.拓展(2)This report aims to.拓展(3)In writing this report, we aim to.2提出解决措施或建议文中例句重现：B
17、ased on these findings, the following actions are firmly recommended;拓展(1)Many measures have been taken to.拓展(2)To solve this problem, the following suggestions are given.拓展(3)The measures below a re meant to solve this problem.二、Test 2(总题数：1，分数：5.00)2.You work in a mail-order company and your boss,
18、 John Nash, asks you to write a short report on the basis of the information about two express companies between S-tone and Y-tone.Look at the information below, on which your boss has written some notes.Then, using all your handwritten notes, write a report of comparison between the two companies a
19、nd give your recommendations.Write 120-140 words.（分数：5.00）_正确答案：(Report on Express Company SelectionTo: Mr. John NashFrom: Mary BatesDate: 26 June 2008INTRODUCTIONThe purpose of this report is to evaluate and recommend an express company that would become our regular mail-order transporter for the n
20、ext year.FINDINGSThe findings are as follows:For S-tone Express, its a good carrier with a long history, so references can be easily found. It has good reputations in the field and is also very reliable. It provides 24-hour service that is useful for urgent orders.As for Y-tone Express, it is a bran
21、d new company and there are no references for it. It provides long distance routes which we use very often and it is also cheaper. However, it does not have a website and thus online booking is not available.CONCLUSIONSThus, S-tone is recommended for its good references, long tradition and reliabili
22、ty.)解析：解析 1商务报告的标题应该是名词短语或动名词短语文中例句重现：Report on Express Company Selection拓展(1)：Report on Improving the Training Methods of.拓展(2)：Report on the Proposed Incentive Scheme2发现部分常用句式文中例句重现：The findings are as follows:拓展(1)：The findings of the report indicate that.拓展(2)：It was found/discovered that.三、Test
23、 3(总题数：1，分数：5.00)3.Last week, you visited your companys partner agency in Paris to see whether you can collaborate on a big advertising account ( here means description or explanation of conduct) for Soda-Taste.Look at the notes below which you sketched and drafted during the visit.Then, using this
24、draft, write a short memo report to your companys Managing Director, Bill Baker.Write 120-140 words.Purpose of the visit: to collaborate on big advertising account for Soda-Taste Findings: French agency working on plans for the ad campaign now; very positive about the idea of collaboratingConclusion
25、: the project is important; profitable across Europe（分数：5.00）_正确答案：(Report on Visit to Partner Agencies in ParisTo: Bill Baker, Managing DirectorFrom: Lily BatesDate: 2 July 2008INTRODUCTIONThis report is to describe the situation and to make recommendations about how we can work together on this im
26、portant project with our partner agency in Paris.FINDINGSThe French agency is already working on plans for the ad campaign now.They are very positive about the idea of collaborating.They propose a pan-European advertisement same ad in different countries, but local and famous actors in each country.
27、CONCLUSIONSThe Soda-Taste account is very important to both of our markets and its very profitable across Europe. Thus, we should begin planning the project as soon as possible, and decide on the time schedule.)解析：解析 1报告的介绍部分或导言部分常用句式文中例句重现：This report is to describe.拓展(1)：The report explains/examin
28、es.拓展(2)：Enclosed is a report about.2可行性报告中，对某一事件、项目表现积极的常用句式文中例句重现：They a re very positive about.拓展(1)：They show strong desire in.拓展(2)：We are totally interested in.拓展(3)：They have absolute passion for.四、Test 4(总题数：1，分数：5.00)4.You want to apply for the position when ABC Corporation is advertising f
29、or new hands.Look at the advertisement below, on which you have already made some handwritten notes.Then, using all your handwritten notes, write a letter of application to John Hocking.Write a letter of 120-140 words.（分数：5.00）_正确答案：(John HockingABC CorporationSt. Flower WaySlough, Berkshire, SF12BY
30、HK9 June 2008Dear John HockingI am writing to apply for the position which was advertised several days ago in the newspaper.Im totally absorbed by your companys creativity plus novelty and I would particularly welcome the chance to work for your company as I have long admired both the quality of you
31、r service and the good reputation of your business conduct.As you will notice on my enclosed CV, the job you are offering suits both my personal and professional interests.I would be pleased to discuss my application in more details with you at an interview. I look forward to hearing from you.Yours
32、sincerely,Martha Bates)解析：解析 1称谓：以下两者之间是成对儿使用的DearYours拓展(1)DearBest wishes(私人关系比较亲密)拓展(2)Dear Sir or MadamYours faithfully拓展(3)Dear Mr./Mrs./Miss/Ms. SmithYours sincerely2信件结尾I look forward to hearing from you拓展(1)I look forward to receiving your reply.拓展(2)I would appreciate your early reply.拓展(3)
33、I shall be looking forward to hearing from you soon.五、Test 5(总题数：1，分数：5.00)5.You work as the secretary of the Managing Director. You are asked by him to write a reply to the following letter which he received yesterday.Look at the letter below, on which the Managing Director has drafted some notes.T
34、hen, using all your handwritten notes, write your letter of claim.Write 120-140 words.（分数：5.00）_正确答案：(The ManagerABC CorporationSt. Flower WaySlough, Berkshire, SF12BYHK8 January 2009Dear Sir or Madam,Our goods of New Year gifts, Order No. 255, reached here on January 6 and we regret to tell you tha
35、t we cant accept them. According to our agreement, the goods should have arrived before December 1 for the coming New Years promotion then. Due to the late delivery, our New Year sales promotion has been seriously affected.Nevertheless, as you have sent us the goods, what we can do now is to accept
36、them but at a reduction of 40% of the list price.It would be appreciated if you could give us a prompt answer to solve the problem.Yours sincerely,Martha Bates)解析：解析 1表示影响的文中例句重现：.has been seriously affected.拓展(1)：to have an influence/impact on sth.拓展(2)：to influence/impress sth.2表示委婉拒绝的文中例句重现：We re
37、gret to tell you that.拓展(1)：We feel SO sorry to let you know that.拓展(2)：Its really regretful to say that.六、Test 6(总题数：1，分数：5.00)6.You are the secretary of Mr. White and he has asked you to reply to the letter below apologizing to Mr. Right for the error he mentioned in the letter.Look at the informa
38、tion below, on which your boss has already made some handwritten notes.Then, using all your handwritten notes, write your letter.Write 120-140 words.（分数：5.00）_正确答案：(ABC Credit Bank816 High RoadYorkshire18th Oct 2008Mr. Bill Right20 Clinton StreetYorkshireDear Mr. Right,On behalf of the ABC Credit Ba
39、nk, I would like to express our sincere apologies for the $100 overdraft charge that was mistakenly debited from your account.We have traced the error and found that it was due to an inaccurate entry in our computer files. We also apologize for the late handling. Miss Bates has been off sick, so you
40、r message was not passed on.We have credited your account with the $100 and, as a valuable customer, you are sincerely invited to the Opening Ceremony of the new movie which is sponsored by our bank and two tickets are enclosed with the letter.Once again, we are sorry for the inconvenience caused to
41、 you in this matter.Yours sincerely,Lucy BakerSecretary of the Branch Manager)解析：解析 1表达歉意的句式文中例句重现：I would like to express our sincere apologies for.拓展(1)I am writing to apologize for/about.拓展(2)I am sorry for any inconvenience this has caused.2解释原因的表达文中例句重现：.and found that it was due to.拓展(1)：.beca
42、use of., we fail to.拓展(2)：Unfortunately, we have been unable to.3词语扩展creditkredit Credit Card信用卡，是可以透支的n. 信用，荣誉，贷款，学分 Debit Card 借记卡，不可以透支v. 归功于，赞颂，信任n. 借方，借七、Test 7(总题数：1，分数：5.00)7.You are the assistant to the Manager in the Sales Department of a factory for canned goods export. You have been asked
43、 to write a letter to a hypermarket in the new region where your company is planning to nudge into.Look at the information below, on which you have already made some handwritten notes.Then, using all your handwritten notes, write a letter of establishing business relations.Write 120-140 words.（分数：5.
44、00）_正确答案：(Dear Sir or Madam,Weve come to know your name and address from the Commercial Counselors Office of the Chinese Embassy in London.With long history and high reputation, we have been in the field of exporting canned goods for more than a century.We desire to enter business with you, since yo
45、u are such a huge hypermarket with good references and reliable business conduct in this region. I have enclosed with the letter a list of canned goods that our factory is producing and may be suitable to your choice.As to our financial position, we can refer you to the Bank of China and the Chamber of Commerce in Beijing.Your permission will
