1、THEORIES AND MODELS OF COMMUNICATION,Communication Models,1. Source = where the message begins transmitted by the brain by:,a. Speech/WritingDeliveryMeaning literal, implied, slang,Factual description relies upon,Details Accuracy,3. Dental terminology, specific dates, names, numbers style your own v
2、ocabulary, and expression, avoid shocking or judging your patients vocal sigh, laugh, moan, breathing, rate, loudness, pitch, articulation/pronunciation,5 Factors governing your choice of style,To describe To inform To instruct/educate/teach To evaluate/judge, give praise/blame,3 appropriate “types”
3、 of talk,small talk = introduce yourself dental talk = information business talk = appointments, financial arrangements,b. Body movements non- verbal physical contact environment organization, odors, appearance time usage and value,ArtMusic,If message received and understood,1. Encoding (tell others
4、 about yourself and your goals),2. Channel = media used to send messages = (speech, memos, telephones),Decoding = What do others do to help you understand what they are trying to convey = heard and interpreted = are you talking to peers and the language will be understood,Feedback = What made you un
5、derstand,Factors affecting communication:,Communication skills = Not acquired from birth Attitudes = Effect ability to communicate lack of interest,3. Knowledge = The DA needs to know dental info in order to communicate.,4. Position within sociocultural system = professional individuals feelings abo
6、ut semi-professionals.,Communication Behavior = The 5 Es,Education, Experience, Expectations, Emotion, Environments. (room, lighting, odor, taste, feelings, hearing, sight),The 5 Es and the senses = perceptions = How we interpret. Responses = From the pt.,4 types of situations in which the Dental Au
7、xiliary might find the vocal aspect of communication to be significant in dealing with pts.,1. Telephone conversation = tone and pitch convey attitude and emotion, care or indifference, friendliness or just plain business,2. Casual conversation = can be used to put the patient at ease, while escorti
8、ng to the treatment room and seating in the dental chair,3. Interviews = speaking loudly enough for patient to hear you; diction important so patient can understand each word,Dental care procedures = if noise from amalgamator or high-speed handpieces etc. interferes with communication, Increase your volume, or better, wait until noise has stopped.,Three guidelines for appropriate communication,Voice/tone Pay attention to others, tone, pitch, volume Use English pronunciation,Three techniques to evaluate nonverbal behavior,Mirror Video tape Feedback from others,
